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Welcome Final Lecture for ITEC 1010 3.0 A Professor G.E. Denzel Faculty of Arts Atkinson College ITEC 1010 A F 2002 Agenda Review of main points in course Faculty of Arts Atkinson College ITEC 1010 A F 2002 Course Overview ( Ch 3) In chapter 3, we studied: The hardware components of an information system: • CPU (central processing unit) • Memory (primary and secondary storage) • Input devices • Output devices. The classification of computers by power. Strategic issues regarding hardware. Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives Identify the major hardware components of a computer Describe the design and functioning of the central processing unit Discuss the relationships between microprocessor component designs and performance Describe the main types of primary and secondary storage Distinguish between primary and secondary storage along the dimensions of speed, cost, and capacity Describe the hierarchy of a computer according to power and their respective roles Differentiate the types of input and output technologies and their uses Describe what multimedia systems are and what technologies they use Discuss strategic issues that link hardware design and innovation to competitive business strategy Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview The Central Processing Unit • How the CPU Works • Advances in Microprocessor Design Input Technologies • Human Data Entry Devices • Source Data Automation Faculty of Arts Atkinson College Computer Hierarchy • Supercomputers • Mainframe Computers • Minicomputers • Workstations • Microcomputer • Computing Devices Output Strategic Technologies Hardware Issues • Monitors • Printer • Productivity • Voice Output • Changing Work Styles • Multifunction • New Products and Devices Services • Multimedia • Improve Communications Computer Memory • Memory Capacity • Primary Storage • Secondary Storage ITEC 1010 A F 2002 Course Overview (Ch 4) In chapter 4 we studied: • Systems Software • Application Software • How software applications are developed • How software has evolved and where it’s headed • Software for the enterprise Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives Differentiate between the two major types of software Describe the general functions of the operating system Differentiate among the three types of operating systems and describe each type Identify three methods for developing application software Describe the major types of application software Explain how software has evolved and its future evolution Describe enterprise software Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview Software History and Significance • The Software Crisis • Software Fundamentals Software Issues • Software evaluation and Selection •Software Licensing •Software Upgrades •Shareware, Freeware, and Cheapware •Open Systems Faculty of Arts Atkinson College Systems Software • System Control Programs • System Support Programs Application Software • Types of Application Software • Types of Personal Application Software • Software Suites Enterprise Programming Software Languages • Streamlining • Machine Language Organizational • Assembly Language Software • Procedural Languages • SAP • Nonprocedural Languages • Natural Programming Language • Visual Programming Language • Hypertext Markup Language • Virtual Reality Modelling Language • Object-Oriented Programming Language ITEC 1010 A F 2002 Course Overview (Ch 5) In chapter5, we studied: Basic data management terminology Storing data in traditional files and problems with this approach The data base approach to storing data How data is organized to create a data base Components of a DBMS How companies utilize their stored data Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives Discuss traditional data file organization and its problems Explain how a database approach overcomes the problems associated with traditional file environment, and discuss the advantages of the database approach Describe how the three most common data models organize data, and the advantages and disadvantages of each model Describe how a multidimensional data model organizes data Distinguish between a data warehouse and a data mart Discuss the similarities and difference between data mining and text mining Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview Basics of Data Arrangement and The Traditional Databases: The Access File Environment Modern Approach • The Data • Problems with • Locating Data in Hierarchy the File Approach Databases • Storing and • Creating the Accessing Records Database Database Logical Data Data Management Systems Models Warehouse • Logical versus • Hierarchical Model • Multidimensional Physical View • Network Model Model • DBMS • Relational Model • Data Marts Components • Advantages and • Data Mining Disadvantages of the • Text Mining Three Models • Emerging Models • Other Models Faculty of Arts Atkinson College ITEC 1010 A F 2002 Course Overview (Ch 6) In chapter 6, we studied: The basic components of a telecomm system The technologies used in telecomm systems Various ways to configure networks Various ways that businesses use networks today Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives Describe the components of a telecommunications system Describe the five basic types of communication media, including their advantages and disadvantages Classify the major types of networks Differentiate among the three types of distributed processing Identify seven telecommunications applications and describe how they help the organization attain competitive advantage Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview Telecommunications Networks Network Communication Systems Software • Signal • Local area networks • Network operating system •Communications •Wide area networks •Network management processors software •Communications •Protocols media and channels •Types of data transmission •Communications carriers and services Network Processing Telecommunications Strategies Applications • Organizational • Electronic mail distributed processing •Video conferencing •Open systems and •Electronic data interchange enterprise networking •Electronic funds transfer •Facsimile •Telecommuting •Distance learning Faculty of Arts Atkinson College ITEC 1010 A F 2002 Course Overview (Ch 7) In chapter 7, we studied: • The evolution, operations, and services of the Internet • The segment of the Internet called the World Wide Web • Organizational applications of Internet technology (intranets and extranets) • Specialized Internet applications Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives Describe what the Internet is, how it works, and how users connect to it Describe the capabilities that the Internet offers to users Describe the World Wide Web and differentiate it from the Internet Identify and describe the tools that allow users to view and search the Web Identify and briefly describe the management challenges caused by the Internet Define the term intranet and discuss how intranets are used by business Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview The Evolution of the Internet • The Internet today • The infrastructure •Internet2 The World Wide Web •Browsers •Offline Browsers •Search Engines •Push Technology •Information Filters •Clipping Services •Personalized Web Services •Collaborative Filtering •Web Authoring Faculty of Arts Atkinson College The Operation of the Internet •Addresses on the Internet •Accessing the Internet Internet Challenges •New Technologies •Internet Regulation •Internet Expansion •Internet Privacy ITEC 1010 A F 2002 Intranets •Teamware •Security Services Provided by the Internet •Communications Services •Information Retrieval Services Course Overview (Ch’s 8 and 12) In chapters 8 and 12, we studied: Forms and uses of business-to-consumer electronic commerce Forms and uses of business-to-business electronic commerce New forms of EC Technical and non-technical requirements needed to make EC work Legal and ethical issues associated with EC Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview (Ch 8) Electronic Data Inerchange and Interorganizational Global Electronic Funds Information Information Transfer Systems Systems • Response to • Who Needs Global • EDI and IOS • EFT and IOS Business Systems? Pressures • Benefits of Global IS • Types of • Issues in Electronic Interorganizational Global Trading systems • Global E-Commerce Implementing Extranets IOS • Components • Security and Structure • Ethical and Social • Types Issues • Benefits • Planning Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives (Ch 8) Describe the role, benefits and structure of interorganizational systems Distinguish between interorganizational and global information systems Describe EDI and compare a traditional EDI with an Internet-base EDI Define extranets and explain their infrastructure, types and benefits Describe planning and other issues related to interorganizational and global systems Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives (Chapter 12) Describe electronic commerce, its dimensions, benefits, limitations, and process Describe the major applications of electronic commerce, both business-to-customer and businessto-business Discuss the importance and activities of market research and customer service Describe the electronic commerce infrastructure and support services Compare the various payment systems and describe the role of smart cards Discuss legal and other implementation issues Faculty of Arts Atkinson College ITEC 1010 A F 2002 Course Overview (Ch 9) In chapter 9, we studied: • The role and function of Management Information Systems (MIS) and Transaction Processing Systems (TPS) in organizations • How functional information systems support Accounting & Finance; Sales and Marketing; Production and Operations; and Human Resource Management • How and why information systems should be integrated • The role of interorganizational systems Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives (Ch 9) Describe the role and characteristics of functional information systems State the objective and operations of transaction processing and how it is supported by IT Discuss the managerial and strategic applications in the accounting and finance areas that are supported by IT Understand the marketing and sales applications provided by IT Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives (Ch 9)(continued …) List the various production and operations management activities and describe how they are supported by IT Discuss the human resources management activities and how they can be improved by IT Discuss the need for integrating functional information systems and describe the role of ERP and supported software such as SAP Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview (Ch 9) Information Systems to Support Business Functions Transaction Processing Information Systems •Characteristic of • functional • Information • Systems •Functional Support for Managers; Management Information Systems • Tracking Business •Financial Transactions Planning and •Objectives of TPS Budgeting •The Process of TPS •Investment •Modernized TPS: Management From Online •Financial Processing to Intranet Controls •Typical TPS Tasks and Modules Faculty of Arts Atkinson College ITEC 1010 A F 2002 Accounting and Finance Systems Course Overview (Ch 10) In chapter 10, we studied: The decision making process and how IT can support it Various types of decision support, including DSS, EIS, and GDSS Methods of analyzing and mining stored data Ways of presenting information through data visualization techniques Knowledge management and how it can benefit an organization Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives Describe the concepts of managerial decision making and computerized support decision making Understand the life cycle of processing data into information and knowledge for use in decision support Describe the framework for computerized decision support and the concept of decision support systems Describe executive information systems and group support systems, and analyze their roles in management support Describe data presentation methods and explain geographical information systems as a decision support tool Explain the concepts of knowledge management and organizational databases Describe knowledge discovery, online analytical processing, and data mining Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview Data Management Decision Support Systems Life Cycle • The Data Life Cycle Process • The Decision Support Process • Data Sources and Collection • Modeling • Data Quality • A Framework for Computerized DSS • Data Storage and • DSS Concepts, Characteristics, and Management Capabilities • Document Management • Components and Structure of DSS • Analytical Processing Enterprise Decision Data Visualisation Knowledge Management Knowledge Discovery and Organization Support Technologies and Analysis Knowledge Bases •What is knowledge •Executive •Data •The Foundations of Management? Information Support Visualization Knowledge •IT Support of •Supporting Idea Discovery •Visual Interactive Knowledge Generation and Decision Making Management Activities •Online Analytical Creativity Processing •Geographical •Implementing •Data Mining for •Group Decision Information Knowledge Decision Support Support Systems Systems Management •Ethical and Legal (GDSS) Issues Management and Decision Making • The Manager’s Job • Why Managers Need IT Support Faculty of Arts Atkinson College ITEC 1010 A F 2002 Course Overview (Ch 11) In chapter 11, we studied: What is meant by artificial intelligence How expert systems are developed and how they perform How AI has been applied to other arenas, such as natural language processing and neural computing The concept and usefulness of intelligent agents Ethical and legal issues posed by AI Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives Describe artificial intelligence and compare it to conventional computing Identify the characteristics, structure, benefits,and limitations of expert systems Describe the major characteristics of natural language processing and voice technologies Describe neural computing and its capabilities Define intelligent agents and their role in IT Describe virtual reality Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview Artificial Intelligence and Intelligent Systems •Artificial Intelligence and Intelligent Behavior •Comparing Artificial and Natural •Conventional versus Al Computing •Commercial Artificial Intelligence Systems Intelligent Agents •Characteristics of Intelligent Agents •Applications of Intelligent Agents Faculty of Arts Atkinson College Other Intelligent Systems Expert Systems •Concepts of Expert Systems •Natural Language •Benefits and Limitations of Processing and Voice Technology Expert Systems •Processes and Components •Neural Computing Card-Based of Expert Systems Reasoning •Illustrative Applications •Fuzzy Logic •Expert Systems and the Internet/intranets Virtual Reality: An Emerging Technology •What is Virtual Reality? •Applications of Virtual Reality? ITEC 1010 A F 2002 Ethical and Global Issues of Intelligent Systems •Ethical and Social Issues •Legal Issues •Global Aspects of Intelligent Systems Course Overview (Ch 14) In chapter 14, we studied: • Planning process for IS application development • The process of developing systems as outlined in the SDLC • Alternatives to the SDLC and why they are useful • Ways to obtain applications from outside the organization • Methods that are useful in developing Internet/intranet applications Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives Discuss the concept of a systems development life cycle (SDLC) Describe the information systems planning process Discuss the advantages and disadvantages of the traditional development, prototyping, rapid application development, object-oriented development, and end-user development life cycles Identify the advantages and disadvantages of CASE tools Evaluate the alternatives to in-house systems development Discuss the key features of Internet and intranet development Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview Information Systems The Traditional SDLC Planning • The IS Strategic Plan • System Investigation • The IS Operational • Systems Analysis Plan • Systems Design • Programming • Testing • Implementation • Operation and Maintenance Systems Development Outside the IS Department • End-User development • External Acquisition of Software • Outsourcing Faculty of Arts Atkinson College Alternative Methods for Systems Development • Prototyping • Join Application Design (JAD) • Rapid Application Development (RAD) • Integrated Computer-Assisted Software Engineering (ICASE) Tools • Object-Oriented Development Building Internet and Intranet Applications • An Internet and Intranet Development Strategy • Java - A Promising Tool ITEC 1010 A F 2002 Course Overview (Ch 15) In chapter 15, we studied: Types of ethical issues that arise in relation to information systems Impacts that information systems have had on organization, jobs, individuals, and society Various threats that may damage computer and information systems Ways to protect computer and information systems from hazards and threats Faculty of Arts Atkinson College ITEC 1010 A F 2002 Learning Objectives Describe the major ethical issues related to information technology and identify situations in which they occur Identify the major impacts of information technology on organizational structure, power, jobs, supervision, and decision making Understand the potential dehumanization of people by computers and other potential negative impacts of information technology Identify some of the major societal effects of information technology Describe the many threats to information security Understand the various methods of defending information systems Explain IT auditing and planning for disaster recovery Faculty of Arts Atkinson College ITEC 1010 A F 2002 Chapter Overview Ethical Issues Impacts of IT on Organizations and Jobs • A Framework • How will for Ethics Organizations be • Protecting Privacy changed? • Protecting • How will Jobs be Intellectual Property Changed? •Other Considerations Societal Impacts and Internet Communities • Improved Quality of life • Internet Communities • Telecommuting Faculty of Arts Atkinson College Security is a Concern for Everyone • Threats to information Systems • Systems Vulnerability • Computer Crimes ITEC 1010 A F 2002 Impacts on Individuals at Work • Will my Job be Eliminated? • Dehumanization and Psychological Impacts • Impact on Health and Safety • Other Impacts Protecting Information Systems • Defence Strategies: How do we Protect IT? • Auditing Information Systems • Disaster Recovery Planning • Security in the 21st Century Course Overview THE END! Faculty of Arts Atkinson College ITEC 1010 A F 2002