Download HOW TO CREATE YOUR KORCETT ACCOUNT HELP!

HOW TO CREATE YOUR KORCETT ACCOUNT
ACCOUNT SETUP
HELP!
If you are having a problem
setting up your account please
call the Korcett Support Team
at 1-800-379-3729. Our
awesome Support Team can
help you troubleshoot.


Your apartment’s front
desk/property
management staff will not
be able to Troubleshoot
for you.
You are guaranteed to be
speaking to a Korcett
Support Guru in 3
minutes or less!
All residents are required to create an account before using the internet.
This account will allow you to manage the devices that can access the
internet while keeping you connected to the property network.
How to Setup Your Account
Connect your computer directly to the wall or your wireless
with the SSID “your property’s name-WiFi” and then open your
web browser. You will be directed to the Welcome Page.
Click on “Click Here to Read the AUP”. Read the Acceptable
User Policy. Then acknowledge the AUP by clicking “I agree”.
You will then be routed to a Login Page. Click the “New
Account” button to create your account. Enter the required
information and hit “Save”. See – super easy!
“Remember, any device you want to have access to
the Internet will need to be added to your account
via MAC address.” – Korcett Support Team
ADVICE FROM KORCETT
The Korcett Team is aware of issues during the move in season, usually a
result of thousands of new devices being added to the network in a short period of time. Our goal is to set expectations for
our residents and property staff during this time period. Please be patient and understanding as these new devices are
being added, and please contact Support with any troubleshooting needs that arise.
TROUBLESHOOTING TIPS (I can’t access the internet or Welcome page to set up my account!)

Clear Cookies/Cache and restart the browser.

Check if you have a proxy configured

Verify that you don’t have a static IP/DNS configuration

See if you can connect using a different computer, cable, or wall jack

If you are using a router, try connecting directly with the wall instead

If you are using wireless, make sure you are connected to the right network

If you aren’t using wireless, disable your router
(For additional information about these Troubleshooting Tips, please see the attached Troubleshooting Guide)
KORCETT iOS iGuide
HOW TO CONNECT YOUR IOS DEVICES TO A WI-FI NETWORK
Connecting to a Wi-Fi Network
1. Tap Settings/Wi-Fi
2. Ensure the Wi-Fi interface is turned on
3. Once Wi-Fi is on, it will automatically
search of the available networks to
connect to
4. Tap the name of the Network you would
like to join
5. If a password is needed to connect to the
Wi-Fi network you will enter it now
6. Once connected to the Wi-Fi a checkmark
will be placed next to the network
selected and you will be able to view the
strength of the network.
What is an iOS Device?
An iOS Device is an Apple product that when
connected to a Wi-Fi network can access the
Internet.
Examples of iOS Devices are iPads, iPhones,
and iPod Touches
Remember - If you experience an issue
or problem while trying to connect your
iOS Device to a wireless network, please
call the KORCETT Support Desk at
1-800-379-3729
ACCOUNT SETUP
TROUBLESHOOTING GUIDE
HOW TO CHECK YOUR TROUBLESHOOTING TIPS:
Other Devices (Routers, Gaming Systems, Tablets…)
If your device has a web browser, you can follow the steps outlined in the Account Setup Section and login to your existing
account. The new device will automatically be added to your account when you login.
If your device does not have a web browser, you can add the device by logging into http://kmc.korcett.com and adding the
MAC address of the device to your account. (If you aren’t sure of where to find the MAC address, please contact the
manufacturer.)
Clearing Cookies/Cache
While in your web browser…
● Internet Explorer: Ctrl+Shift+Delete
● Google Chrome: Ctrl+Shift+Delete and click “Clear Browsing Data”
● Mozilla Firefox: Ctrl+Shift+Delete
● Safari (Mac OS): Cmd+Option+E
Checking for a Proxy
Windows:
●
●
●
●
Windows Key+R
Type inetcpt.cpl and press Enter
Go to the Connections tab and click LAN settings
The only box that should be checked is “Automatically Detect Settings”
Mac OS X:
● Shift+Cmd+K
● Select your connected adapter on the left and click “Advanced”
● Select the “Proxy” tab and sure none of the boxes are checked
Checking Static IP/DNS
Windows:
● Windows Key+R
● Type inetcpt.cpl and press Enter
● Right Click on the connection that you are using and select “Properties”
● Left Click on “Internal Protocol Version 4 (TCP/IPv4)” and click on the “Properties” button
● The options for obtain automatically should be selected for IP address and DNS server
Mac OS X:
● Press Shift+Cmd+K
● Select your connected adapter on the left
● Ensure “Using DHCP” is selected
REMEMBER YOU CAN ALWAYS CALL THE 24/7
KORCETT SUPPORT TEAM AT 1-800-379-3729 IF
YOU CONTINUE TO EXPERIENCE ISSUES!