Download Sangoma, Enjay, EPBX, call, logging, recording, database, dialer

Easy & Rich-Featured PBX System
Improved Productivity on a Unified Network
ENTERPRISE
CASE STUDY
SUMMARY
Customer:
A Large Nationwide
IT Support Organization
Partner:
Enjay Network Solutions
Solution:
Enjay Impression 1500 Mini
with Enjay Dialer
Featured Sangoma Product(s):
A101 Digital Card
Thanks to the new solution
from Enjay, the quality and
performance of calls have
improved drastically. It is
trouble-free and very satisfactory. We look forward
to many more years of cooperation.
Mr. Pankaj Patel
IT Support Organization
THE CUSTOMER
The customer is a large IT Support Organization that provides service throughout India. With over 60 employees spread across the country, the company
was in the market for a new communication system that could keep up with
their growth, and their need to coordinate the activities of all their departments, including Marketing, Support, Development and Dispatch.
THE CHALLENGE
The customer’s existing phone system was difficult to manage. Each time they
wanted to add a new line or extension, it required a call to their provider
and the dispatch of an EPBX engineer. In addition, the system used traditional
analog handsets, which required the maintenance of an aging and complex
task-specific phone-only network wiring plan.
The existing system also lacked key features that would help the customer to
operate more efficiently and effectively. The new required feature set would
need to include:
• Detailed Call Logging and Call Recording
•Integration with existing databases so that incoming calls can be mapped
to existing customers
•Screen Pops and/or display of customer information on the handset for all
incoming calls
THE SOLUTION
India
The customer selected the Enjay CTI as the core of the solution with each
department using an Enjay Impression 1500 Mini as a client. This solution
provided the ease of maintenance that the customer wanted along with a
rich-feature set that met all of their requirements. Also included with the solution was the Enjay Zoiper dialer application.
The system dramatically reduced costs for the company, as well as increasing
productivity. All add, moves and changes could be performed easily by the
internal IT staff, and they no longer needed to maintain two separate net-
sangoma.com
+1 905 474 1990
0611 SS-EN-005-1
CASE STUDY
works, as everything was now unified on a single IP infrastructure. In addition,
the time needed to place an outbound call was reduced from twenty-eight
seconds to just eight seconds, a productivity improvement of nearly 60%.
FOR MORE INFORMATION:
+1 905 474 1990 ext. 2
THE PARTNER
Enjay Network Solutions has been a leading solutions provider
in India since 1991. They focus on fueling development, provisioning, distribution and support mechanisms for developing
better IT software solutions that ultimately improve their clients’
productivity and effectiveness while delivering the highest customer satisfaction.
http://www.enjayworld.com
Sangoma is a leading provider of hardware
and software components that enable or enhance IP Communications Systems for both
telecom and datacom applications. Sangoma’s data boards, voice boards, gateways and
connectivity software are used in leading PBX,
IVR, contact center and data-communication
applications worldwide. The product line includes both hardware and software components that offer a comprehensive toolset for
deploying cost-effective, powerful, and flexible communication solutions.
With certifications and distribution partnerships around the world – Africa, Asia, Europe,
Australia and both North and South America
– Sangoma continues to bring innovation,
scalability and higher density solutions to the
global telecom market. In addition, Sangoma
is recognized as a leader in product quality,
with many of its board products being covered by a lifetime warranty.
Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture
Exchange (TSX VENTURE: STC).
© 2011 Sangoma Technologies Inc. All rights
reserved. All other trademarks are the property of their respective owners.
sangoma.com