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Preventive Maintenance Procedure for
Remote Access Servers for NIB “C” Type Nodes
Supplied By
M/s ITI Limited to
Bharat Sanchar Nigam Limited
(Ref: Tender No. BSNL/DNW/Tech-4601/2003)
(PO NoBSNL/DNW/Tech-4601/2003 dated 08.10.2003)
Page 1 of 20
Node Address
Name & Designation of BSNL Node-in-Charge
Name of M/s ITI Engineer
Date of Preventive Maintenance
Page 2 of 20
EQUIPMENT DETAILS (This to be checked from TCM- Total
Control Manager )
The above Virtual Front Panel Display the type of card present and the status of the card in the Total
control 1000 chassis.
1. Slot 1-12 - Modem card (90 modem each card=3E1)
2. Slot 13-16 - Access router cards
3. Slot 17
- Is NMC card (network management card)
4. Slot 18-19 - Is Power supply unit
Note: Each Carrier LED on the modem card represent one E1.
Page 3 of 20
# Below snapshot will show all the card with serial number and software version installed.
Page 4 of 20
DETAILS OF EQUIPMENTS AVAILABLE AT THE SITE
(Against the P.O. of RAS for NIB “C” Type of Nodes)
S No
Brief name
1
Chassis
2
DSP Card set (90
port)
3
Access router card
4
NIC with 10/100
port
5
V.35 cable
6
NMC Card
7
Switch/Hub
Quantity
Page 5 of 20
Preventive Maintenance Procedure for ITI Supplied 3COM RAS
A. Physical Inspection before starting of the Preventive Maintenance
1. Check the Status of the LEDs on ARC cards (details of LED and expected
results is available in Annexure )
2. Check the Status of the LEDs on DSP cards (details of LED and expected
results is available in Annexure )
3. Check for the Status of the LEDs on NMC cards (details of LED and expected
results is available in Annexure )
A.1
Observations/Output from RAS for ARC and DSP cards
S.No.
Observation
1.
Use
command Select a letter for one of the following
options:
‘MONITOR RADIUS’
A) Monitor all RADIUS packets
B) Monitor all RADIUS authentication
packets
C) Monitor all RADIUS accounting
packets
D) Monitor a specific user
E) Monitor next session
F) Monitor all packets to a specific
server
G)
Monitor resource management
packets
X) Exit the monitor
(i)
Press ‘E’
(ii)
Press ‘D’
Test Result
Check for the authentication status of the next
session It gives details of the Access-Request
and Access—Accept or Access-Reject vis-àvis configured Radius.
Similarly, one specific user access-request,
access-accept/reject ( e.g. nib_test) may be
seen.
Page 6 of 20
Remark
( if any)
2.
Use
command Select a letter for one of the following options:
C) Monitor PPP Call Events.
‘MONITOR PPP’
I) Monitor a specific interface.
N) Monitor the next session that starts
up.
U) Monitor a specific user.
T) Monitor a specific calling number.
X) Exit the monitor.
Please Enter Your Choice :
(i) Press ‘U’
To see the authentication details for the
specific users.
( e.g. One can see the session from one specific
user like ‘nib_test’ then enter this in the
user_name field and connect with ‘nib_test’
and see the result
(ii) Press ‘N’
Check for the Next session from any user that
starts up. that starts up
3.
Show
all
interface
This command shows the setting
active configuration for all active interfaces.
4.
Show all interfaces
5.
list ip pools
This commands display all configured IP
networks
To see the details of the configured IP Pools
on the ARC cards
The ‘state’ should be ‘public’.’
Page 7 of 20
6.
list interfaces
This command line on the ARC shows
Operation status and Admin Status of
Modems on ARC
Operation status indicates the ARC has
the communication with the modem
cards.
Administrative Status indicates the userdefined status of the interface.
In order to calls, the status of the both
should be UP.
(i)
7.
Sh version
8.
Sh cpu utilization
9.
sh system
10.
show board crashdump
11.
Show statistics
If there is Operation Status is
down for any interface then
there is a packet bus problem.
Check to see if the card is there
in the slot and that its
RUN/FAIL light is green.
(ii)
If the Admin Status is down
for any interface then the
modem is not enabled.
Displays the ARC software version
This command displays an estimate of
the router card’s CPU usage over various
intervals.
It shows the Software version and other
details like
(i)
System Descriptor
(ii)
Object ID
(iii)
System Up time
(iv)
System name
(v)
System location
(vi)
System Version etc.
It is a diagnostic tool for displaying
information about a previous system
crash stored in EEPROM
This is useful for debugging purposes only
This set of commands display statistical
call and modem information.
Call_disconnect_eason
Call_duration
Call_statistics
Call_per_hour
Modem_utilization
Page 8 of 20
12
sh board Setting
It shows the Hardware information of
the ARC Card
13
sh memory
It shows the ARC memory status.
14
list dns servers
This command displays the information of the
DNS servers already configured.
15
Show
Statistics This commands gives the summary detail of
Summary
of
Successful
calls
and
call_statistics
Unsuccessful calls
Following Cards with Serial Nos. tested and found OK. The output of various commands attached
*/seen.
1.
2.
3.
4.
5.
•
In view of network security the output of various commands shall not be handed over to M/s
ITI engineer, however the output must be checked at the node itself by the M/s ITI engineer for
any problem.
Page 9 of 20
B. Observations/Output from RAS for ARC and DSP cards after completion of
Preventive Maintenance
1. Check for the Authentication and browsing for all the Services Configured on the Equipment (
e.g. Netone ).
2. Ping for the any site like ‘www.yahoo.com’
3. Use command traceroute ‘Radius Server’ (Here Radius IP will be used for the Radius server
marked for the location.
PREVENTIVE MAINTANENCE REPORT ( see the example
below)
Remarks ( if
1
Address of Location
NMC, DNW, New Delhi
2
3
4
No. of Chassis at the node
E1 configured for Dial up ( Give detail for each
chassis): ( e.g. Chassis 1 : E1 R2-- 6 No.)
Chassis 2: E1 R2-- 10 No.)
No of configured E1-PRI :
( Give detail for each chassis):
No of DSP Cards
5
Software Version :
No of Hiper ARC cards
2.1.9
10
Provide IP deta
6
7
& software version
No of NMC cards
5.0.9
5
Provide IP deta
8
& software version
Avg Chassis Temperature
9
Working Condition of Chassis (Remarks)
Remarks, if any ( for overall)
Page 10 of 20
2
9
4
4
6.2.17
26
All chassis are found to be
working fine / Other Remarks
BSNL Node –in-Charge
Name
Designation
Signature
Date
Page 11 of 20
M/s ITI Ltd Engineer
ANNEXURE
LED Status Test for Modem card ( DSP Card):
Copyright © 2003, UTStarcom Corporation
HiPer
DSP
Carrier LED
Alarm LED
Loopback LED
Run/Fail LED
RN/FL
CAR
ALM
LPBK
(Modem) Fault LED
FAULT
U
T
I
I
Z
A
T
I
O
N
+
+
100%
0%
100
90
80
70
60
50
40
30
20
10
(Modem) Utilization % LEDs
2-16
Page 12 of 20
Copyright © 2003, UTStarcom Corporation
Securing screw top and bottom
Latch top and bottom
DSP
Multispan
NIC NAC
+
RN/FL
SPAN
1 2
CAR
Spans 3 and 4 LEDs
Carrier
Alarm
Loopback / D-channel Alarm
ALM
LPBK/
DALM
3
4
CAR
ALM
LPBK/
DALM
Carrier
Alarm
Loopback / D-channel Alarm
Spans 1 and 2 LEDs
(Modem) Fault LED
FAULT
100%
U
T
I
I
Z
A
T
I
O
N
Run/Fail NIC and NAC LEDs
+
100%
50%
+
0%
(Modem) Utilization % LEDs
00%
2-10
Page 13 of 20
Modem Card ( DSP Card) - LED
DSP Multispan LED Status and Trouble Shooting
DSP
Multispan
NIC NAC
RN/FL
+
SPAN
1 2
CAR
ALM
LPBK/
DALM
3
4
Run/Fail NIC and NAC LEDs
Spans 3 and 4 LEDs
Carrier
Alarm
Loopback / D-channel Alarm
CAR
2.CAR
Off > Card has received no signal or poor signal
Green > Card has received good carrier
Red > Card has received bad carrier
Yellow> Card has received remote alarm
3. ALM
off >No alarm or remote frame alarm (RFA)
red >Alarm present
ALM
LPBK/
DALM
FAULT
+
U
T
I
I
Z
A
T
I
O
N
1.RN/FL
Green> Card has completed the Power On SelfTest (POST)
Flashing green> Diagnostics running
Red> Card failed
Flashing orange> Flash programming
4.LPBK
Off >
Green>
Red >
Yellow>
100%
(Modem) Fault LED
100%
+
0%
Span is , or E1/R2, with no D-channel Green
D-channel is up (PRI mode)
D-channel is down (PRI mode)
Loopback test in progress (all modes)
5.FAULT
Green> All modems are functioning
(Modem) Utilization % LEDsYellow> There is a problem in one or moremodems
Red > There is a critical problem in one or more modems
50%
6.UTILIZATION
Off >
Modems are not in use
Green> Modems in use.
00%
LEDs indicate the percentage of
modems in use.
(a)
DSP Multispan NAC LED description
LED
RN/FL
Red
Color
Description
Green
The card has completed the Power on Self Test (POST)
______________________________________________________________
Flashing green
Diagnostic running or download complete
Card Failed
Flashing yellow
Flash Programming
Page 14 of 20
CAR
Off
The card has received no loss or received poor signal.
____________________________________________________________________________
green
Card has received good carrier.
Red
Card has received bad carrier.
Flashing yellow
Card has received remote alarm.
ALM
Off
NO
Alarm
or
Remote
Fail
Alarm.
____________________________________________________________________________
RED
Alarm Present
Page 15 of 20
ARC Card LED Details
Copyright © 2003, UTStarcom Corporation
HiPer
Access
Router
Card
Run/Fail
RN/FL
LAN Transmit
LAN Receive
Not used
Not used
LAN TX
Not used
Not used
Not used
LAN RX
WAN
TX
WAN
RX
STAT 1
STAT 2
STAT 3
Same LED indications ARC and HiPer ARC
LAN TX (transmit) LED
Red
Red (flashing)
Green
Amber (flashing)
Off
Interface failure
Collision (1 flash per error)
Transmitting packets
Many collisions, network busy
Idle
LAN RX (receive) LED
Red
Red (flashing)
Green
Off
Interface failure
Collision error
Receiving packets
Idle
2-31
(a)
LED
Off
Green
Red
ARC RUN/ FAIL LED during Normal Operation
Description
Power Off
Power ON
Critical Failure
Page 16 of 20
(b)
ARC RUN/ FAIL LED during Start UP and S/W downloads
LED
Red
Amber (flashing slowly)
Green (flashing Rapidly)
Green
(c)
ARC LAN TX LED Description
LED
Red
Red(flashing)
Amber (flashing)
OFF
(d)
Description
During POST Test
Checking for Software downloads.
Loading an application into RAM
Power cycle is finished and card is operational
Description
Interface Failure
Collision (One Flash per Error)
Multiple Collision, Network busy
Idle
ARC LAN RX LED Description
LED
Red
Red (flashing)
Green
OFF
Description
Interface Failure
Collision Error
Receiving Packets
Idle
Page 17 of 20
NMC Card LED Details
C opyrig ht © 2003, U TS tarcom Co rporation
Sam e LED indications N M C and H iPer N M C
NMC
Run/Fail
Hub Status
LAN Transm it
LAN Receive
W AN Transm it
W AN Receive
4-character
LED display
R N /FL LED
G reen
Flash green
R ed
Flash red/green
RN/FL
HUB
STATUS
LAN
TX
LAN
RX
W AN
TX
W AN
RX
R
A
S
1
HUB
NUMBER/
STATUS
N orm al
Testing or S D L in progress
C ritical failure
N M C NIC failure
H U B Status LE D
G reen
R ed
Flash red
N orm al
C ritical failure
M anagem ent bus failure
L AN TX or R X
O ff
G reen
N o traffic in/o ut N IC L AN port
Traffic in/out N IC L AN port
W AN TX or RX
O ff
G reen
N o traffic in/o ut N IC W AN port
Traffic in/out N IC W AN port
H U B Num ber/Status
C ustom er configurable
2-40 to 2-43
(a)
NMC RUN/ FAIL LED Diagnostics
LED Color
Condition
Description
Solid Green
Normal
Flashing Red & Green Non-Critical Failure
The NAC is functioning properly
A non-critical is an error that occurs when
the NMC can’t communicate with another
NMC.
To find out which NAC the NMC is not
able to communicate with check for RN/FL
of the other NAC
Page 18 of 20
Solid Red
Critical Failure
A critical failure is one that will keep the
NAC
from
executing
its
functions
Remove the card and reinstall it.
(b)
NMC LAN LED Diagnostics
LAN TX
LAN RX
Flashing Green
Flashing Green
OFF
Flashing Green
OFF
OFF
Condition
Description
NAC is transmitting
and receiving the data
Improper network
configuration
No network
activity
The LAN Status is operational
NMC is on the n/w but not
configured properly.
This is normal if there is no traffic
on the network.
If it is suspected that there is LAN
connectivity problem , issue the
PING command to NMC from the
remote site.
(c)
NMC WAN LED Diagnostics
WAN TX
WAN RX
Flashing Green
Flashing Green
OFF
OFF
Condition
Description
NAC is transmitting
The WAN Status is operational
and receiving the data
Flashing Green Improper network
NMC is on the network but is not
configuration
configured properly.
OFF
No network
activity
Verify that the NMC local WANIP
IP protocol settings are correct.
PING command to NMC from the
remote site.
This is normal if there is no traffic
on the network.
If it is suspected that there is WAN
connectivity problem , issue the
PING command to NMC from the
Page 19 of 20
remote site. If the NMC is attached
to the network then you will
receive the response.
(d)
NMC HUB ST LED during Normal Operation
LED Color
Condition
Description
Solid Green
Chassis Normal
Flashing Red & Green Non-Critical Failure
Solid Red
Flashing Red
Chassis Critical Failure
Management Bus Failure
The chassis is functioning normaly
A non-critical is an error that occurs when
the NMC can’t communicate with another
NMC.
To find out which NAC the NMC is not
able to communicate with check for RN/FL
of the other NAC
This is any error NMC identifies potentially
harmful.
(i)
High
Chassis
temperature.
(ii)
Fan
Tray
Failure
(iii)
Power
Supply
failure
(iv) improper NIC-NAC match-up
The NMC can’t communicate with card in the
chassis
Page 20 of 20