Download Charlie Cheng

Charlie Cheng
Woodinville, Woodinville, WA 1-844-393-5105
[email protected]
EDUCATION
Master of Science (M.S.) in Business Administration, GPA: 3.00
The University of Texas at Dallas
Master of Science (M.S.) in Computer Science, GPA: 3.00
Southern Methodist University
Bachelor of Science (B.S.) in Electrical Engineering, GPA: 3.00
University of Toronto - Scarborough
05/2015
05/2013
05/2011
PROFESSIONAL EXPERIENCE
Director
11/2010 - present
Microsoft Corporation
As a member of the Office 365 operation team, I program managed between application
engineering, network engineering and datacenter operation staff to ensure "site-up" through process
improvement, reliability engineering initiatives and accurate capacity planning. Office 365 is
Microsoft Office cloud computing platform consist of multi- tiered distributive systems with SQL Azure base and HTML5 enabled Office suites
as applications. I drove and provided forecast and plan for capacity expansion, monthly capacity
plan and overall site reliability design. Responsible for end to end reliability improvement program which begin with reliability analysis at
each layer of the cloud computing platform. Initiated and drove corresponding projects to improve
site reliability of physical, platform, network and application layers. Worked with datacenter
managers to audit and analyze overall redundancy of datacenters and devise plans to remediate weak links. Improved overall end to end
site reliability index to help successfully launched Office 365 product in 10 datacenters globally. • Derived capacity plan from power, space and network perspective to ensure adequate capacity
were in place 6 month ahead of forecast build up. • Led site-reliability engineering effort by first determined weak links then drove improvement of
overall site reliability. Initiated the Application and Network Seamlessly Integration (ANSI-D)
project to ensure simplification of network design integrated with active-active application
development for the next generation Office 365 cloud computing platform • Improved monthly reporting KPIs and drove the tool development to gather proper KPI
measurements for site up reliability and capacity usage accuracy • Responsible for end to end projects and management on all capacity planning, forecasting, site
reliability engineering and deployment initiatives for the Office 365 product groups • Planned table top exercises for all datacenters to determine missing process and procedures for
disaster recovery event. Ensured proper methods of operations would be followed in such
event Highlight: Improved site reliability from 96.5% to 99.5% Charlie Cheng
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Vice President
08/2008 - 11/2010
Tantamount Systems (Burnaby, United States)
Tantamount was a "SMART GRID" clean tech utility infrastructure and system development
company. Defined scopes and developed projects that provided system solutions in AMR
(Automatic Meter Reading), AMI (Advanced Meter Infrastructure), DR (Demand Response) and
DA (Distribution Automation) applications for utility companies. Sponsored innovative trial programs such as wireless remote energy management network and
Fiber to the home DR applications for company such as BC Hydro and won multiple contracts. • Released Demand-Response polyphase metering product that enabled the first agricultural and
industrial Demand response application with XHTML user interface with embedded PHP script to
allow dynamic display update that allowed AJAX client for active data update. • Developed AMI and DR metering and infrastructure product for the first utility FTTH deployment
that enabled large scale ORACLE database with both transactional data update and data warehouse
and data mining applications user behavior trend analysis. • Developed and deployed multiple billing translation software products in CSV or Multispeak
format in conjunction with Milsoft and NISC to ensure certification and end to end operability. • Member of the Multispeak standard forum that advocated UML and XML protocol standard with
SOAP interface. Became the first Multispeak certified wireless Smart Grid AMI application. • Converted MySQL database to ORACLE database in conjunction with JDBC and JAVA
development to enable Web interface for the utility companies on remote management on metering
usage and curtailment. • Completed Web based three tiered architecture Network Server for real time data collection,
processing transactional data warehouse as backend server for Utility NOC. • Worked with OEM partner, SpeedyTech, to ensure on track manufacturing production, test
fixture qualifications and supply chain flow. Director
03/2007 - 08/2008
T-Mobile USA (Bellevue, United States)
Led the Engineering teams developed, executed, and managed large scale, distributed mobile
internet software systems such as Relevance Recommendations Engine, Location Based Search,
Consumer Behavior Web Analytic Engine and Personalized Social Networking Systems.
Developed, executed, and managed mobile internet infrastructure and software systems such as Mobile entertainment systems, Online Java gaming
download, Interactive News media Engine and personalized web portal Systems. Communicated
with product management, sales, marketing and internal departments to coordinate total project
efforts to ensure overall product requirements are met. • Led the Android application development program and be the first and only team in T-Mobile that
developed Location Based Social Networking applications; and selected as one of the top ten
applications in Android Developer Challenge. • Developed the Open Mobile Web program that included WEB analytic engine with C/C++
implementation and ORACLE database with XML and SOAP interface for client analytic trend
presentation to allow for targeted ad presentment for user trial experience ahead of schedule and
$2M under budget. • Ensure the G1 (first android based mobile phone) project was on track, on cost with weekly
project office monitoring and dashboard reporting on progress. Provided guidance on six-sigma
methodology to ODM/OEM to ensure first article manufacturing release at 99.995% defect free and
retail release with 99.999% defect free. Achieved 100% Network compatibility. • Worked with Product Management group to project managed, implemented and integrated Google
Searchin-a- box search engine within T-mobile internet infrastructure to provide the best of mobile
subscribers' mobile web experience. Charlie Cheng
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Director
03/2004 - 10/2006
Verizon Wireless (Bellevue, United States)
Project managed a wide range of complex mobile data applications, including VCAST, Turn-byturn Navigations and Color Tunes. Tracked and project managed through product requirements,
engineering requirements, QA plan and deployment phases of all aspects of the projects. Maintained
communication with management to ensure engineering activities aligned with sales goals.
Provided leadership and in-depth evaluation of competitive intelligence, financial modeling and technology feasibility study to ensure
successful product roll out. • Developed GIS based mobile client application in J2ME platform to enable embedded mobile
GPS functionalities for smooth transition of turn by turn navigation systems. • Introduced corporate wide agile development methodology and process to enable fast feature
development turn around and thus reduced the concept to product release time by 50%. • Field trial and deployed new data applications such as VCAST, music download, RBT, VZW
Navigation, Chaperone and WPS • Part of the CTO technology council that was responsible for the overall technology roadmap for
Verizon Wireless into next generation broadband wireless applications such as VCAST and Mobile
TV. Chief Technology Officer
02/2000 - 03/2004
Casabyte (Renton, United States)
• Provided technical architecture and high level design for the Cellular and PCS based Wireless QoS
probe and testing suites that included Hardware, and Embedded Software development used
Symbian OS and J2ME. Also developed carrier level service platform based on J2EE and XML
over SQL database for the controlling and management of the remote test probes. • Led and developed consumer broadband wireless router utilizing IEEE 802.11 (Wi-Fi) standard in
both DSS and FH RF modulation radio. The Broadband Wireless Router provides up to 11 Mbps
data rate at 2.4 or 2.5 GHz. It also has OSPF, BGP, DHCP, NAT, VPN, Firewall and QoS routing
capability as well as VoIP on H.323. The product is developed on Embedded Linux OS with C as the programming language. • Designed and deployed the data network to support the Wi-Fi broadband wireless service on Cisco
edge router, AAA server, DHCP server, DNS server, WEB server, Email server and VoIP gateway • Managed the product development for the entire line of Casabyte wireless data testing probes for
clients such as AT&T Wireless, Sprint/NEXTEL and Verizon Wireless. Defined customer
requirements, functional specifications, technical specifications coordinate with marketing input,
budgeting, and project management. • Successfully deployed and developed the 2.5G GPRS, EDGE and 1xRTT Wireless Data test probe
that utilize multiple wireless phone platforms and incorporated them into the new QoS testing probe
that enabled 200% revenue growth. • Deployed the SAAS service within a Collocation center with XO for all servers, routers, transport
and negotiated the collocation agreement to ensure carrier grade service with power, battery backup
and generator back up. • Implemented disaster recovery plan to ensure data center and network service can resume service
within 4 hours of disaster event. • Evaluate UMTS, HSDPA, Wi-Fi and EVDO wireless technology for next generation Wireless
QoS Probe. Highlight: 100 Fastest Growing Companies by Puget Sound Journal, Oct 17,
2002, Highlight: Deloitte&Touche 50 fastest growing company in Puget Sound, 2003 Charlie Cheng
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Director
10/2002 - 10/2002
AT&T (Redmond, United States)
Director Network Management Systems Managed and directed a group of 40+ engineers that provided the enterprise wide web based
distributed IT management system by leveraging HP Openview. Built MIB clients for the network
elements and integrated the network element clients into overall Network Operation Center. • Built the entire suite of fault management, configuration management, asset management and
performance management systems according to Telemanagement standards that enabled AT&T
Wireless to have the best network performance in 1998 and 1999 according to JD Power
measurement. • Used ARC GIS to build the first of its kind GIS based asset management system with early
adaption of .NET platform with JAVA implementation in the GIS platform. • Implemented entire network management platform with OOD in C++ that overlaid with CORBA
on ORACLE to ensured reusability and modularization. Introduced fast iteration agile
implementation process into overall development program and gained acceptance corporate wide. • Used PERL for automated installation script Director
02/1996 - 02/2000
AT&T (Redmond, United States)
Director Network Management Systems Managed and directed a group of 40+ engineers that provided the enterprise wide web based
distributed IT management system by leveraging HP Openview. Built MIB clients for the network
elements and integrated the network element clients into overall Network Operation Center. • Built the entire suite of fault management, configuration management, asset management and
performance management systems according to Telemanagement standards that enabled AT&T
Wireless to have the best network performance in 1998 and 1999 according to JD Power
measurement. • Used ARC GIS to build the first of its kind GIS based asset management system with early
adaption of .NET platform with JAVA implementation in the GIS platform. • Implemented entire network management platform with OOD in C++ that overlaid with CORBA
on ORACLE to ensured reusability and modularization. Introduced fast iteration agile
implementation process into overall development program and gained acceptance corporate wide. • Used PERL for automated installation script Manager Product Development
01/1995 - 02/1996
Qualcomm, Inc.
Led a team of 20 software engineers and responsible for the development of Call Control Processor
for the CDMA handsets, a VxWorks based firmware. Established and developed technical
relationships with other major consumer cell phone makers such as Samsung, Motorola and
Kyocera. • Developed the firmware for the CDMA cell phones that ultimately gets converted into MMIC that
Qualcomm produces for the CDMA handset. Provided technology and architecture direction for the
overall software development. • Coordinated with the Base Band processor team and the hardware team to ensure the BSP and
software platform was seamless and can be integrated into ASIC for the finalized MMIC product. Engineering Manager
11/1993 - 01/1995
Motorola Mobility Holdings, Inc.
Led a team and responsible for development of Iridium Earth Terminal controller-communication
subsystem (ECS), a wireless packet data IP over ATM based network equipment with GSM as its
controlling protocol. Built relationship with Siemens' switching division, and establish interface
alliance with European agreement between GSM and Satellite communication systems for the Iridium program. I worked with Motorola China
that established partnership agreement with China MTT to allow Iridium's operation. Charlie Cheng
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Product Manager
09/1982 - 11/1993
Nortel Networks (Richardson, United States)
Responsible for the development of Global System for Mobile (GSM) MSC systems with
supplementary Intelligent Networking functions. Worked on Mercury one-to-one GSM deployment
project to helped field deployment for cell site planning and GSM handover applications. Overall
responsibility for NEXTEL's field deployment and network operation support for their nationwide
roll out to ensure Nortel's GSM MSC support their ESMR network functionalities. Worked with
Motorola to ensure Motorola's B SC, BTS and handsets works properly with Nortel's MSC for
NEXTEL's network.
Project Manager
03/1987 - 02/1990
Nortel Networks (Richardson, United States)
Deploy the MCI DMS- 250 ISUP networks and provide overall customer and network support.
Provide field verification and sales support for major clients such as US Sprint, MCI, Telecom USA
and NYNEX.
Member of Technical Staff
09/1982 - 03/1987
Nortel Networks (Ottawa, Canada)
Developed ISDN intelligent terminals, SS7 network protocols and features for the DMS platform. Highlight: Winner of the NORTEL project design award. Highlight: Reduce problem reports for existing software by 90% and optimized the software real
time efficiency by 50%. Winner of the NORTEL Software Quality Achievement award.
TECHNICAL SKILLS
AJAX(advanced), Device Simulation(advanced), LASI(advanced), Management(advanced), Synopsys Astro(advanced), LATEX(advanced), Git(advanced), Simulations(advanced), Xilinx
EDK(advanced), TCP/IP Networking Protocols(advanced), Android(advanced), COMSOL
(advanced), Cloud Computing(advanced), Image Processing(advanced), Image Processing
(advanced), Argon Plasma Cleaning(advanced), Excel(advanced), Disco DAD 3220(advanced), Management(advanced), VCO(advanced), Data Mining(advanced), Databases(advanced), Clutter/Coasting Methods(advanced), Contract Negotiations(advanced), Microsoft SQL Server
(advanced), Receiver System Spec(advanced), ActionScript(advanced), Big Data(advanced), CSS
(advanced), Mainframe(advanced), Embedded(advanced), Engineering Management(advanced), Engineering Management(advanced), Management(advanced), Computer Modeling(advanced), Firmware(advanced), Firmware(advanced), Fortran(advanced), Stud Pull Testing(advanced), ViewMate(advanced), Dry Plasma Etching System(advanced), Educational Technology
(advanced), Android(advanced), PHP(advanced), OpenGL(advanced), J2EE(advanced), J2EE
(advanced), J2EE(advanced), Infrastructure Management(advanced), LATEX(advanced), SDL
(advanced), Management(advanced), Denton Sputtering Tool(advanced), Image Processing
(advanced), DB2(advanced), Linux(advanced), Management(advanced), Infrastructure
Management(advanced), Microsoft SQL Server(advanced), Microsoft SQL Server(advanced), Microsoft SQL Server(advanced), Microfabrication(advanced), Data Mining(advanced), M5
Simulator(advanced), Databases(advanced), Management(advanced), Networking(advanced), Networking(advanced), NOC(advanced), Protel(advanced), Statistical Package for the Social
Sciences(advanced), Oracle(advanced), Databases(advanced), Image Processing(advanced), Healthcare Operations(advanced), Image Processing(advanced), Process Improvement
(advanced), Project Management(advanced), Project Management(advanced), Project
Management(advanced), Prolog(advanced), ADS Layout Reliability Testing & Failure Analysis
(advanced), ETAP(advanced), RF(advanced), Protel(advanced), Spectrometers(advanced), Prescaler(advanced), SQLite(advanced), Wire Bonding Software(advanced), CSS(advanced), Infrastructure Management(advanced), Mapple(advanced), Big Data(advanced), Doctoral
Research(advanced), Data Analysis(advanced), Computer Modeling(advanced), PowerPoint
(advanced), PowerWorld(advanced), Microsoft SQL Server(advanced), Wire Pull(advanced), HTML(advanced).
SCORES & RANKINGS
Charlie Cheng
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Your scores and rankings today (Nov 15, 2015)
Electrical and Electronic Engineers
1602
TotalUser: above 99.89%
Microsoft Corporation: above 100.00%
Country United States: above 99.89%
State : above 100.00%
City Woodinville: above 100.00%
Nationality United States: above 99.89%
Charlie Cheng
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