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Charlie Cheng Woodinville, Woodinville, WA 1-844-393-5105 [email protected] EDUCATION Master of Science (M.S.) in Business Administration, GPA: 3.00 The University of Texas at Dallas Master of Science (M.S.) in Computer Science, GPA: 3.00 Southern Methodist University Bachelor of Science (B.S.) in Electrical Engineering, GPA: 3.00 University of Toronto - Scarborough 05/2015 05/2013 05/2011 PROFESSIONAL EXPERIENCE Director 11/2010 - present Microsoft Corporation As a member of the Office 365 operation team, I program managed between application engineering, network engineering and datacenter operation staff to ensure "site-up" through process improvement, reliability engineering initiatives and accurate capacity planning. Office 365 is Microsoft Office cloud computing platform consist of multi- tiered distributive systems with SQL Azure base and HTML5 enabled Office suites as applications. I drove and provided forecast and plan for capacity expansion, monthly capacity plan and overall site reliability design. Responsible for end to end reliability improvement program which begin with reliability analysis at each layer of the cloud computing platform. Initiated and drove corresponding projects to improve site reliability of physical, platform, network and application layers. Worked with datacenter managers to audit and analyze overall redundancy of datacenters and devise plans to remediate weak links. Improved overall end to end site reliability index to help successfully launched Office 365 product in 10 datacenters globally. • Derived capacity plan from power, space and network perspective to ensure adequate capacity were in place 6 month ahead of forecast build up. • Led site-reliability engineering effort by first determined weak links then drove improvement of overall site reliability. Initiated the Application and Network Seamlessly Integration (ANSI-D) project to ensure simplification of network design integrated with active-active application development for the next generation Office 365 cloud computing platform • Improved monthly reporting KPIs and drove the tool development to gather proper KPI measurements for site up reliability and capacity usage accuracy • Responsible for end to end projects and management on all capacity planning, forecasting, site reliability engineering and deployment initiatives for the Office 365 product groups • Planned table top exercises for all datacenters to determine missing process and procedures for disaster recovery event. Ensured proper methods of operations would be followed in such event Highlight: Improved site reliability from 96.5% to 99.5% Charlie Cheng Page 2 Vice President 08/2008 - 11/2010 Tantamount Systems (Burnaby, United States) Tantamount was a "SMART GRID" clean tech utility infrastructure and system development company. Defined scopes and developed projects that provided system solutions in AMR (Automatic Meter Reading), AMI (Advanced Meter Infrastructure), DR (Demand Response) and DA (Distribution Automation) applications for utility companies. Sponsored innovative trial programs such as wireless remote energy management network and Fiber to the home DR applications for company such as BC Hydro and won multiple contracts. • Released Demand-Response polyphase metering product that enabled the first agricultural and industrial Demand response application with XHTML user interface with embedded PHP script to allow dynamic display update that allowed AJAX client for active data update. • Developed AMI and DR metering and infrastructure product for the first utility FTTH deployment that enabled large scale ORACLE database with both transactional data update and data warehouse and data mining applications user behavior trend analysis. • Developed and deployed multiple billing translation software products in CSV or Multispeak format in conjunction with Milsoft and NISC to ensure certification and end to end operability. • Member of the Multispeak standard forum that advocated UML and XML protocol standard with SOAP interface. Became the first Multispeak certified wireless Smart Grid AMI application. • Converted MySQL database to ORACLE database in conjunction with JDBC and JAVA development to enable Web interface for the utility companies on remote management on metering usage and curtailment. • Completed Web based three tiered architecture Network Server for real time data collection, processing transactional data warehouse as backend server for Utility NOC. • Worked with OEM partner, SpeedyTech, to ensure on track manufacturing production, test fixture qualifications and supply chain flow. Director 03/2007 - 08/2008 T-Mobile USA (Bellevue, United States) Led the Engineering teams developed, executed, and managed large scale, distributed mobile internet software systems such as Relevance Recommendations Engine, Location Based Search, Consumer Behavior Web Analytic Engine and Personalized Social Networking Systems. Developed, executed, and managed mobile internet infrastructure and software systems such as Mobile entertainment systems, Online Java gaming download, Interactive News media Engine and personalized web portal Systems. Communicated with product management, sales, marketing and internal departments to coordinate total project efforts to ensure overall product requirements are met. • Led the Android application development program and be the first and only team in T-Mobile that developed Location Based Social Networking applications; and selected as one of the top ten applications in Android Developer Challenge. • Developed the Open Mobile Web program that included WEB analytic engine with C/C++ implementation and ORACLE database with XML and SOAP interface for client analytic trend presentation to allow for targeted ad presentment for user trial experience ahead of schedule and $2M under budget. • Ensure the G1 (first android based mobile phone) project was on track, on cost with weekly project office monitoring and dashboard reporting on progress. Provided guidance on six-sigma methodology to ODM/OEM to ensure first article manufacturing release at 99.995% defect free and retail release with 99.999% defect free. Achieved 100% Network compatibility. • Worked with Product Management group to project managed, implemented and integrated Google Searchin-a- box search engine within T-mobile internet infrastructure to provide the best of mobile subscribers' mobile web experience. Charlie Cheng Page 3 Director 03/2004 - 10/2006 Verizon Wireless (Bellevue, United States) Project managed a wide range of complex mobile data applications, including VCAST, Turn-byturn Navigations and Color Tunes. Tracked and project managed through product requirements, engineering requirements, QA plan and deployment phases of all aspects of the projects. Maintained communication with management to ensure engineering activities aligned with sales goals. Provided leadership and in-depth evaluation of competitive intelligence, financial modeling and technology feasibility study to ensure successful product roll out. • Developed GIS based mobile client application in J2ME platform to enable embedded mobile GPS functionalities for smooth transition of turn by turn navigation systems. • Introduced corporate wide agile development methodology and process to enable fast feature development turn around and thus reduced the concept to product release time by 50%. • Field trial and deployed new data applications such as VCAST, music download, RBT, VZW Navigation, Chaperone and WPS • Part of the CTO technology council that was responsible for the overall technology roadmap for Verizon Wireless into next generation broadband wireless applications such as VCAST and Mobile TV. Chief Technology Officer 02/2000 - 03/2004 Casabyte (Renton, United States) • Provided technical architecture and high level design for the Cellular and PCS based Wireless QoS probe and testing suites that included Hardware, and Embedded Software development used Symbian OS and J2ME. Also developed carrier level service platform based on J2EE and XML over SQL database for the controlling and management of the remote test probes. • Led and developed consumer broadband wireless router utilizing IEEE 802.11 (Wi-Fi) standard in both DSS and FH RF modulation radio. The Broadband Wireless Router provides up to 11 Mbps data rate at 2.4 or 2.5 GHz. It also has OSPF, BGP, DHCP, NAT, VPN, Firewall and QoS routing capability as well as VoIP on H.323. The product is developed on Embedded Linux OS with C as the programming language. • Designed and deployed the data network to support the Wi-Fi broadband wireless service on Cisco edge router, AAA server, DHCP server, DNS server, WEB server, Email server and VoIP gateway • Managed the product development for the entire line of Casabyte wireless data testing probes for clients such as AT&T Wireless, Sprint/NEXTEL and Verizon Wireless. Defined customer requirements, functional specifications, technical specifications coordinate with marketing input, budgeting, and project management. • Successfully deployed and developed the 2.5G GPRS, EDGE and 1xRTT Wireless Data test probe that utilize multiple wireless phone platforms and incorporated them into the new QoS testing probe that enabled 200% revenue growth. • Deployed the SAAS service within a Collocation center with XO for all servers, routers, transport and negotiated the collocation agreement to ensure carrier grade service with power, battery backup and generator back up. • Implemented disaster recovery plan to ensure data center and network service can resume service within 4 hours of disaster event. • Evaluate UMTS, HSDPA, Wi-Fi and EVDO wireless technology for next generation Wireless QoS Probe. Highlight: 100 Fastest Growing Companies by Puget Sound Journal, Oct 17, 2002, Highlight: Deloitte&Touche 50 fastest growing company in Puget Sound, 2003 Charlie Cheng Page 4 Director 10/2002 - 10/2002 AT&T (Redmond, United States) Director Network Management Systems Managed and directed a group of 40+ engineers that provided the enterprise wide web based distributed IT management system by leveraging HP Openview. Built MIB clients for the network elements and integrated the network element clients into overall Network Operation Center. • Built the entire suite of fault management, configuration management, asset management and performance management systems according to Telemanagement standards that enabled AT&T Wireless to have the best network performance in 1998 and 1999 according to JD Power measurement. • Used ARC GIS to build the first of its kind GIS based asset management system with early adaption of .NET platform with JAVA implementation in the GIS platform. • Implemented entire network management platform with OOD in C++ that overlaid with CORBA on ORACLE to ensured reusability and modularization. Introduced fast iteration agile implementation process into overall development program and gained acceptance corporate wide. • Used PERL for automated installation script Director 02/1996 - 02/2000 AT&T (Redmond, United States) Director Network Management Systems Managed and directed a group of 40+ engineers that provided the enterprise wide web based distributed IT management system by leveraging HP Openview. Built MIB clients for the network elements and integrated the network element clients into overall Network Operation Center. • Built the entire suite of fault management, configuration management, asset management and performance management systems according to Telemanagement standards that enabled AT&T Wireless to have the best network performance in 1998 and 1999 according to JD Power measurement. • Used ARC GIS to build the first of its kind GIS based asset management system with early adaption of .NET platform with JAVA implementation in the GIS platform. • Implemented entire network management platform with OOD in C++ that overlaid with CORBA on ORACLE to ensured reusability and modularization. Introduced fast iteration agile implementation process into overall development program and gained acceptance corporate wide. • Used PERL for automated installation script Manager Product Development 01/1995 - 02/1996 Qualcomm, Inc. Led a team of 20 software engineers and responsible for the development of Call Control Processor for the CDMA handsets, a VxWorks based firmware. Established and developed technical relationships with other major consumer cell phone makers such as Samsung, Motorola and Kyocera. • Developed the firmware for the CDMA cell phones that ultimately gets converted into MMIC that Qualcomm produces for the CDMA handset. Provided technology and architecture direction for the overall software development. • Coordinated with the Base Band processor team and the hardware team to ensure the BSP and software platform was seamless and can be integrated into ASIC for the finalized MMIC product. Engineering Manager 11/1993 - 01/1995 Motorola Mobility Holdings, Inc. Led a team and responsible for development of Iridium Earth Terminal controller-communication subsystem (ECS), a wireless packet data IP over ATM based network equipment with GSM as its controlling protocol. Built relationship with Siemens' switching division, and establish interface alliance with European agreement between GSM and Satellite communication systems for the Iridium program. I worked with Motorola China that established partnership agreement with China MTT to allow Iridium's operation. Charlie Cheng Page 5 Product Manager 09/1982 - 11/1993 Nortel Networks (Richardson, United States) Responsible for the development of Global System for Mobile (GSM) MSC systems with supplementary Intelligent Networking functions. Worked on Mercury one-to-one GSM deployment project to helped field deployment for cell site planning and GSM handover applications. Overall responsibility for NEXTEL's field deployment and network operation support for their nationwide roll out to ensure Nortel's GSM MSC support their ESMR network functionalities. Worked with Motorola to ensure Motorola's B SC, BTS and handsets works properly with Nortel's MSC for NEXTEL's network. Project Manager 03/1987 - 02/1990 Nortel Networks (Richardson, United States) Deploy the MCI DMS- 250 ISUP networks and provide overall customer and network support. Provide field verification and sales support for major clients such as US Sprint, MCI, Telecom USA and NYNEX. Member of Technical Staff 09/1982 - 03/1987 Nortel Networks (Ottawa, Canada) Developed ISDN intelligent terminals, SS7 network protocols and features for the DMS platform. Highlight: Winner of the NORTEL project design award. Highlight: Reduce problem reports for existing software by 90% and optimized the software real time efficiency by 50%. Winner of the NORTEL Software Quality Achievement award. TECHNICAL SKILLS AJAX(advanced), Device Simulation(advanced), LASI(advanced), Management(advanced), Synopsys Astro(advanced), LATEX(advanced), Git(advanced), Simulations(advanced), Xilinx EDK(advanced), TCP/IP Networking Protocols(advanced), Android(advanced), COMSOL (advanced), Cloud Computing(advanced), Image Processing(advanced), Image Processing (advanced), Argon Plasma Cleaning(advanced), Excel(advanced), Disco DAD 3220(advanced), Management(advanced), VCO(advanced), Data Mining(advanced), Databases(advanced), Clutter/Coasting Methods(advanced), Contract Negotiations(advanced), Microsoft SQL Server (advanced), Receiver System Spec(advanced), ActionScript(advanced), Big Data(advanced), CSS (advanced), Mainframe(advanced), Embedded(advanced), Engineering Management(advanced), Engineering Management(advanced), Management(advanced), Computer Modeling(advanced), Firmware(advanced), Firmware(advanced), Fortran(advanced), Stud Pull Testing(advanced), ViewMate(advanced), Dry Plasma Etching System(advanced), Educational Technology (advanced), Android(advanced), PHP(advanced), OpenGL(advanced), J2EE(advanced), J2EE (advanced), J2EE(advanced), Infrastructure Management(advanced), LATEX(advanced), SDL (advanced), Management(advanced), Denton Sputtering Tool(advanced), Image Processing (advanced), DB2(advanced), Linux(advanced), Management(advanced), Infrastructure Management(advanced), Microsoft SQL Server(advanced), Microsoft SQL Server(advanced), Microsoft SQL Server(advanced), Microfabrication(advanced), Data Mining(advanced), M5 Simulator(advanced), Databases(advanced), Management(advanced), Networking(advanced), Networking(advanced), NOC(advanced), Protel(advanced), Statistical Package for the Social Sciences(advanced), Oracle(advanced), Databases(advanced), Image Processing(advanced), Healthcare Operations(advanced), Image Processing(advanced), Process Improvement (advanced), Project Management(advanced), Project Management(advanced), Project Management(advanced), Prolog(advanced), ADS Layout Reliability Testing & Failure Analysis (advanced), ETAP(advanced), RF(advanced), Protel(advanced), Spectrometers(advanced), Prescaler(advanced), SQLite(advanced), Wire Bonding Software(advanced), CSS(advanced), Infrastructure Management(advanced), Mapple(advanced), Big Data(advanced), Doctoral Research(advanced), Data Analysis(advanced), Computer Modeling(advanced), PowerPoint (advanced), PowerWorld(advanced), Microsoft SQL Server(advanced), Wire Pull(advanced), HTML(advanced). SCORES & RANKINGS Charlie Cheng Page 6 Your scores and rankings today (Nov 15, 2015) Electrical and Electronic Engineers 1602 TotalUser: above 99.89% Microsoft Corporation: above 100.00% Country United States: above 99.89% State : above 100.00% City Woodinville: above 100.00% Nationality United States: above 99.89% Charlie Cheng Page 7