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Virtual private network OVERVIEW In this section you will find information on the following services: VPN Remote User: • Secure VPN Remote User allows your employees to access your business information while out of the office, using any Internet connection. VPN On-Net: • • Connects multiple sites that are served by Cbeyond. It creates a secure network for sharing files and data. Grants access to utilize the resources of the other connected sites, just as though they were wired to a single physical network. • Eliminates the need for multiple dedicated lines, PVCs and on-site routers. VPN Off-net: • • • Creates secure and encrypted connections between one location that has Cbeyond service and one or more that do not. Allows you to exchange information with remote office locations with the same security and reliability as your on-network communications. Allows every off-network site connected to the VPN to see the resources of other connected sites, just as though they were wired to a single physical network. Secure VPN eliminates the need for multiple dedicated lines, PVCs and on-site routers. Page 0507 VPN FEATURES VPN REMOTE USER setup instructions FOR VPN ON-NET AND OFF-NET USERS, CBEYOND HAS SET-UP YOUR SERVICES PRE-INSTALLATION. PLEASE REFER TO REQUIRED ACTIONS IN THE VPN REMOTE USER SET-UP INSTRUCTIONS FOR TROUBLESHOOTING TIPS. How to setup > Setting up your Remote User VPN Service is a three part process. 1.login to CbeyondOnline to establish Remote User service. This is done by setting up your first individual Remote User employee account. 2.In a few days, you will receive an email from Customer Care when your Remote User service is available. >If you have a Firewall or Router there are actions that you need to take to route the VPN traffic to your internal network. Your LAN vendor should have done this at the time of install. If you have questions, please contact your LAN vendor to verify this activity has occurred. Required actions are listed below or can be accessed in CbeyondOnline’s FIND-IT-FAST Answer Center STOP and use the keyword “Route Statement.” 3.The VPN user will need to configure the device(s) you will be connecting to on your company’s network. Step 1 > Establish VPN Remote User service: (www.cbeyondonline.net) Login to CbeyondOnline (CbeyondOnline Username and password required). Select My Services > Virtual Private Network (VPN). Step 2 > Click on Step 3 > Enter the requested information. Step 4 > Once you click save, a Service Request will be generated to establish your VPN Remote User service. TIP: If more than one employee needs a Remote User account, please open a Customer Care request in CbeyondOnline to upgrade to the Unlimited Remote User product. add remote user . You will receive an email from Customer Care when your Remote User service is available. Configure VPN network client. The user you set up will receive an email with their username and password. This email will contain a link to the instructions for that user to configure the VPN network client. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. Need Help ? > Go to CbeyondOnline’s Find-It-Fast Answer Center and use keyword “VPN Remote User Page Setup” to get a list of Frequently Asked Questions and Answers. Copyright 2007 0507 VPN FEATURES VPN REMOTE USER SETUP INSTRUCTIONS Required Actions for Firewalls or Routers. Step 1 > Do you have a router or firewall? If yes, proceed to step 2. If no, proceed to Helpful Tips. Step 2 > If you have a Router or Firewall your LAN vendor must call Cbeyond with the IP address of the device and the private IP Address Scheme behind the device to set up the route. Next your vendor will setup a default or static route to allow traffic from your remote on-net networks and for Remote User, allow traffic from Cbeyond (10.255.100.0 255.255.255.0). TIP: You can also use third party remote desktop software Now you are ready to proceed to Helpful Tips. HELPFUL TIPS > Helpful tips for using your VPN service. Go to CbeyondOnline’s FIND-IT-FAST Answer Center and use the following keywords to get information on each of the following: 1.To troubleshoot desktop firewaLL issues use keyword: “Desktop Firewall.” 2.To Access Files, Folders and/or resources such as printers use keyword: “Access Office Resources.” 3.To map a network drive use keyword: “Map Network Drive.” 4.To share a network folder use keyword: “Share Folder.” ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. Need Help ? > Go to CbeyondOnline’s Find-It-Fast Answer Center and use keyword “VPN Remote User Page Setup” to get a list of Frequently Asked Questions and Answers. Copyright 2007 0507 VPN FEATURES VPN On-Net SETUP INSTRUCTIONS How to setup Step 1 > Cbeyond sets up the VPN On-Net connections to the Cbeyond Network. Step 2 > Do you have Router or Firewall? If so, you need to first contact Cbeyond with the following information: • Your Field Service Provider or your LAN vendor must call Cbeyond and provide the IP address of the device and the private IP Address Scheme behind the device. Step 3 > If yes to step 2: Your LAN vendor will need to update your firewall to setup a default or static route to allow traffic from your remote on-net networks and if you have the Remote User service, allow traffic from 10.255.100.0 255.255.255.0. Step 4 > Follow the steps below to share files and folders or map a network drive. Cbeyond is unable to provide instructions on setting up shared applications, as each company may have different needs and wants for their shared services. Step 5 > To access resources on your office network over your remote VPN connection, please work with your company’s IS Administrator or LAN vendor to assist you with access and to obtain the appropriate IP Address or routing information for each resource. For example To access Windows shared network resources on your office VPN. Click on START and select RUN. Type the IP Address of the resource you wish to connect to (in the format \\IPaddress) and click OK to open. Step 6 > To map a network drive, open a MY COMPUTER from your desktop (or start menu in XP). Select the TOOLS menu from the menu at the top and click the MAP NETWORK DRIVE option. You will be provided the following screen. Here you may select the desired drive letter for the share and specify the path for desired computer and share name in the format of IP Address\SHARE_NAME preceded by two back slashes \\. Need Help ? > Go to CbeyondOnline’s Find-It-Fast Answer Center and use keyword “VPN on net Setup” Page to get a list of Frequently Asked Questions and Answers. Copyright 2007 0507 VPN FEATURES VPN On-Net SETUP INSTRUCTIONS Step 7 > To share a folder, locate the folder on the hard drive of the computer with the needed resource. Right click the folder and click on sharing. Select the SHARE THIS FOLDER option. Type in the desired share name in the SHARE NAME field and click apply. You may also choose to setup permissions on the shared folder, although it is recommended the LAN/Computer vendor is available to setup the permissions to ensure the desired security is enabled. Summary > On-net VPN is a safe and secure way to access and share files and services between two or more Cbeyond hosted networks. The connection is always on and requires no action by the client to start the VPN connection. Cbeyond recommends that you involve your local LAN or Computer technician to ensure the shares and services are setup and that any additional security settings are enabled if the resources are not to be accessed by everyone. Important Note: We do not support Name Routing resolution. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. ................................................................................................................................................................................................................................................. Need Help ? > Go to CbeyondOnline’s Find-It-Fast Answer Center and use keyword “VPN on net Setup” Page to get a list of Frequently Asked Questions and Answers. Copyright 2007 0507