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Soins continus complexes Care Complex Continuing Soins Continus Bruyère est le champion du bien-être des Canadiennes et des Canadiens vieillissants ainsi que des personnes nécessitant des soins continus, les aidant à recouvrer autant que possible leur santé et leur autonomie, et à les maintenir, par des soins novateurs empreints de compassion, par la recherche, l’enseignement et la défense de leurs droits. Soins continus Bruyère offre : Soins continus complexes Soins palliatifs Soins de réadaptation Soins aux aînés Soins de longue durée Soins de médecine familiale Recherche pour les soins Soins continus Bruyère, c’est : l’Hôpital Élisabeth-Bruyère l’Hôpital Saint-Vincent l’Institut de recherche Élisabeth-Bruyère la Résidence Saint-Louis la Résidence Élisabeth-Bruyère le Centre de médecine familiale Bruyère le Centre de médecine familiale Primrose la Fondation Bruyère www.bruyere.org Bruyère Continuing Care is: Élisabeth Bruyère Hospital Saint-Vincent Hospital Élisabeth Bruyère Research Institute Saint-Louis Residence Élisabeth Bruyère Residence Bruyère Family Medicine Centre Primrose Family Medicine Centre Bruyère Foundation Bruyère Continuing Care provides: Complex Continuing Care Palliative Care Rehabilitation Care Care of the Elderly Long-Term Care Family Medicine Care Research for Care Bruyère Continuing Care is the champion of well-being for aging Canadians and those requiring Continuing Care, helping them to become and remain as healthy and independent as possible through innovative and compassionate care, research, education and advocacy. www.bruyere.org Complex Continuing Care WHAT IS COMPLEX CONTINUING CARE? Complex Continuing Care is a specialized program of care for medically complex patients who require a hospital stay; regular on-site physician/ nursing care and assessment; and active care management by specialized staff. Complex Continuing Care aims to improve and maintain function for patients with complex care needs, by providing them with required services, support and a possibility of transition back into the community. The interprofessional health care team at Saint-Vincent Hospital works closely with patients and families to develop an individualized care plan. The care plan is continuously adjusted and evaluated as the patient’s care requirement changes. Our goal is to meet each client’s physical, emotional, social and spiritual needs, thereby achieving an improved quality of life. In keeping with our mission and values, we welcome the rich diversity of patients referred to us, as well as the dedicated staff, volunteers, physicians and students who care for them. Complex Continuing Care at Saint-Vincent Hospital has three major care streams: specialized complex care, restorative care, supportive care. The common admission requirement for all three streams is that patients are dependent on others to complete their activities of daily living; specifically bed mobility, transfers, toileting and feeding. Each stream also has specific admission requirements. Patients will be moved from stream to stream as their care requirement improves or changes. Once a patient no longer needs Complex Continuing Care, the interprofessional team will ensure efficient and appropriate discharge into the community. SPECIALIZED COMPLEX CARE Patients in the specialized complex care stream have a progressive disease and multiple medical conditions that require ongoing monitoring by an interprofessional team. The specialized complex care stream also includes: • Chronic Assisted Ventilator Care patients who have chronic respiratory difficulties and require permanent ventilator care, and • Dialysis patients who have chronic renal failure and require hemodialysis or peritoneal dialysis. RESTORATIVE CARE Patients in the restorative care stream: • require an interprofessional care plan aimed at functional improvement over an extended period of time, with the goal to be discharged to another program or to the community; and/or • need specialized wound care for extensive surgical, vascular or pressure ulcers, with the goal to bring the wound to a level of care that can be managed in the community. Complex Continuing Care an appropriate and safe environment that will meet his/her needs. SUPPORTIVE CARE Patients in the supportive care stream: • require care provided by an interprofessional health care team, and • have severe functional impairment and require a higher level of care than what can be provided by community agencies or long-term care homes. DISCHARGES AND TRANSFERS When a patient is no longer in need of, or has completed the treatment offered by the program to which he/she was admitted, the team will assist him/her as necessary in planning the discharge to The interprofessional care team will assist the patient in arranging the care and services that are necessary, whether the patient is returning home or moving to another facility. The discharge planning process will be completed in a timely manner in keeping with Bruyère Continuing Care discharge policies and the Ministry of Health and Longterm Care regulations where appropriate. Patients are responsible for their own discharge transportation. If an admission to an acute care hospital is necessary, the patient’s bed at Saint-Vincent Hospital may be held for five days. During this time, the patient will not be charged for semi-private or private accommodation. PATIENT TRANSPORTATION The hospital provides transportation and escort based on a patient’s clinical care requirements. The hospital does not cover transportation and escort for non-medically essential appointments. ROOM ACCOMODATIONS Saint-Vincent Hospital has 336 beds and consists of ward (three-bed), semi private (two-bed) and private rooms. Rooms are given on a ‘first bed available’ policy. If you have additional health care insurance and wish to request a semi private or private room, we will provide this accommodation to you, if it is available. If your preference is not available, a request will be put into the admissions department and when a room becomes available you will be transferred (Please be advised there may be a wait list for semi private and private rooms). PARKING There is a charge for parking in our parking lot. Street parking is also available. Limited monthly and weekly permits are available for those who visit frequently. Please see a parking attendant for further information. SMOKING In keeping with the SmokeFree Ontario Act and the philosophy of Bruyère Continuing Care of promoting a safe and healthy environment, no smoking is permitted indoors anywhere at SaintVincent Hospital. If patients wish to smoke, they will be Complex Continuing Care assessed at admission and a decision will be made whether the individual may smoke independently, with restrictions such as supervision, or not at all. Assistance of any kind must be provided by visitors – staff and volunteers will not transport or supervise patients for the purpose of smoking. Smoking is prohibited in front of all Bruyère Continuing Care facilities and must be done in the outdoor smoking shelter located at SaintVincent Hospital. PETS Pets may be brought to visit, but the pet owner must sign a form to confirm that the pet’s immunization is up-to-date before visiting. Only cats and dogs may visit. SAFETY CONCERNS Due to fire regulations and safety, families cannot bring electrical appliances and home furnishings into their rooms. TELEPHONES AND TELEVISIONS Bedside telephone service and wall-mounted television sets with basic cable are provided for a fee. Televisions can also be found in family lounges. PERSONAL BELONGINGS Patients are advised not to bring expensive jewellery and valuables such as credit cards, cheque books or cash into their rooms. In order to minimize loss, dentures, glasses, and hearing aids should be labelled. WHAT DOES IT COST? All patients will be assessed for a monthly co-payment fee. Co-payment fees will be discussed upon admission with the Accounts Receivable and Trust department. Patients will be charged a preferred accommodation rate based on their requested accommodation. VISITING HOURS SAINT-VINCENT HOSPITAL 11:00 am to 9:00 pm, 7 days a week For More Information Contact: Clinical Admissions Coordinator Saint-Vincent Hospital 60 Cambridge Street North Ottawa, ON K1R 7A5 Tel.: 613-562-6262, ext. 4063 Graphic Design and Printing: Bruyère Continuing Care