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www.njapd.org Curriculum Vitale Gerald S. Samson, DDS Private Practice of Orthodontics and Dentofacial Orthopedics in Marietta, Georgia “The Exceptional Employee” Office etiquette, risk management and career success (A program for Staff and Interested Doctors) Director: (g)nathos, inc. and gnathosCE.com Diplomate of The American Board of Orthodontics Fellow of The American College of Dentists (FACD) Dr. Samson is a 1975 graduate of Marquette University Dental School. He completed pediatric dental residency in 1979 at Emory University under the direction of Dr. Ed. Hibbard. He went on to complete an orthodontic residency in 1981 under the direction of Dr. Harold T. Perry at Northwestern University in Chicago, Illinois. Dr. Samson has lectured extensively is a Diplomate of The American Board of Orthodontics and Fellow of The American College of Dentists. He has been the featured speaker for numerous regional, national and international meetings including the American Academy of Pediatric Dentistry and the American Association of Orthodontists. Currently, Dr. Samson is an Associate Professor in the By Gerald S. Samson, DDS It’s 3:45PM on a busy Wednesday. You’ve had “better days”. The telltale echo of loud voices, white knuckles and “looks that could paralyze” betrays a less than perfect afternoon. Hopefully, tomorrow everyone will enjoy a more pleasant experience at the office. Behavior management is both a learned skill and an intuitive talent. It’s a varied and cross cultural art that applies to patients, parents, staff members, families, and doctors. And, we recognize that various situations require alterations in our own conduct and the conduct of others. Perhaps most essential is the rational management of our own behavior. Certainly, these self-management skills are an essential ingredient for professional success and sustained personal happiness. Designed for both the staff (and interested doctors), this presentation will focus upon an entertaining and educational look at achieving these goals. Participants are assured of a motivating, substantially useful and entertaining clinical experience. Orthodontic Department at Saint Louis University, at Case Western University, the pediatric dental The day’s information will be selected from the following menu of Learning Objectives: departments of the University of Tennessee, Memphis; The University of Alabama at Birmingham, • How to respond (and not respond) to various office behavioral situations. and Adjunct Professor at The University of Texas at San Antonio. In addition he reviews orthodontic • Key ingredients for sustained individual success mechanics papers for The Angle Orthodontist • What to do and not do when patients won’t pay Dr. Samson was co-principal investigator in studying the Psychological Aspects of Orthodontic • Who is the Exceptional Employee and why should they be well paid? Patient Compliance, funded by The National Institute of Health- Division of Behavioral Medicine. • Whether you are providing the orthodontic treatment or not, what are the top 3 orthodontic is- Since 1981 he has been in the full-time private practice of orthodontics and dentofacial sues that have a high-risk complaint and “litigation” potential? orthopedics in Marietta, Georgia. Because of his special interest in the clinical modification of dentofacial development, Dr. Samson’s private practice is essentially limited to “growing” patients. • What should be done when one of these “hot” issues surfaces in your office? • How should the staff respond to these issues? • Which specific informed consent forms are best and how should they be used in the office? NEW JERSEY ACADEMY OF PEDIATRIC DENTISTRY c/o TenderSmiles4Kids 122 Professional View Drive Freehold, NJ 07728 • How are informed consent issues successfully integrated into case presentations without frightening the patient/parents out of the office? • What are the most effective methods to intercept patient complaints? • What are the most successful methods to manage a patient/parent who is clearly very upset and dissatisfied? • What are the safest, most effective and ethical methods to transfer a patient out of the office?
