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JOB DESCRIPTION
JOB TITLE:
Samson Aviation Operative
DATE:
March 2015
DEPARTMENT:
Samson Aviation Services Ltd
REPORTS TO:
Operations Supervisor
PURPOSE OF THIS POSITION:
To oversee the day to day activities of Samson Aviation Services Ltd, including,
operations, security fueling activities and Southside parking activities with the overall
objective of maximising EBITDA.
ACOUNTABILITIES:

To support the day-to-day running / operational performance of Samson
Aviation Services Ltd and interrelated south side activities, by adopting a
flexible approach to work that meets with the needs of the business

To deliver an exceptional standard of service, that is compliant with all
regulatory and legislative requirements following Department for Transport
(DfT)/Civil Aviation Authority (CAA) guidelines and protocols

Monitor and manage security control onto the airfield in accordance with the
Southside manual.

To assist the Operations Supervisor in maintaining day-to-day customer
relationships, by demonstrating a commitment to customer service excellence
through identifying and implementing appropriate improvement initiatives. To
implement NIAL Big 6 service principles.

To assist the Operations Supervisor with the management of the Southside car
parking activities.

To enthusiastically promote the Samson product portfolio by assisting the
Operations Supervisor in identifying and maximising additional opportunities to
generate income.


To ensure additional services such as passenger processing, re-fuelling and
marshalling of aircraft are completed to the highest standards of customer
care.

To assist in the south side operation, including the collation of aircraft parking
and hangarage information as related to Samson Aviation Services Ltd.

To support the Operations Supervisor and Finance Department by ensuring
that invoicing and payments are correct and collated in a regular manner

To cooperate with other operational departments, (e.g. Airside Operations Unit)
to promote a combined customer focused service, thereby promoting south
side ramp safety.

To further develop relationships with business partners and the regulatory
authorities in order to provide a seamless service to customers.

To consistently adopt and work in accordance with safe systems of work and
the safety management system (SMS) thereby meeting legislative
requirements.

To work in accordance with NIAL’s snow and ice procedures including any
amendments that are adopted.

Implement improvements to internal systems, procedures and policies.
COMMENTS:
In addition to the above responsibilities and tasks which the job normally entails, you
may, from time to time, be required to undertake additional or other duties as
necessary to meet the needs of the company’s business on either a temporary or
permanent basis.
This post requires access through the Critical Part at the Airport and, in line
with Department for Transport regulations you will be required to demonstrate
during the recruitment process, that you have no relevant criminal record.
Further information can be found at www.disclosurescotland.co.uk.