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Portrait of a Professional Pat And Ron Rogowski PAR Laboratory P Laguna Hills, California By Robert P. Scholz, DDS AT AND RON ROGOWSKI have been in the orthodontic lab business since 1958 and opened PAR Orthodontic Lab in 1984 in Laguna Hills, CA. It is a family-owned business that has earned a great deal of respect from members of our specialty. They have been one of the most consistent small company vendors at our Annual Sessions. ROBERT P. SCHOLZ, DDS (Discovery Bay, CA) is the Editor of Techno Bytes, the technology section of the American Journal of Orthodontics and Dentofacial Orthopedics. He has conducted several interview articles for Techno Bytes. Bob’s friendship with Pat and Ron spans several decades. He suggested that we honor their consistent support for the PCSO with a Bulletin “Portrait,” which follows. —Ed. Bob Scholz: Let’s start with your early childhood. Where were you born? Tell us about your family background and early education. Bob: Tell us about where and when you met and your early dating days which led to marriage. Pat and Ron: We were both born in La Porte County, Pat and Ron: We Indiana—Ron in a very small attended the same village of Pinhook, Indiana, grade school and high and Pat in the city of La Porte. school in Westville. Ron then grew up in the town We had only one date of Westville, Indiana (which during high school; became the headquarters for T-P however, during the Laboratories, Inc.). Pat’s maiden time Ron spent in the name was Wozniak and she grew Army he corresponded up on Wozniak Road in La Porte Ron and Pat Rogowski of PAR are a familiar with Pat and arranged County. The road was named sight at PCSO’s Annual Meetings. for a date after he was after her grandfather (who had out of the service. a large farm located there). Both After that we began dating while Pat was a senior our fathers were in supervision at the Allis Chalmers in high school. She was planning to become a Manufacturing Plant (manufactured farm machinery) teacher and attended Ball State Teachers College in the city of La Porte, and spent all of their working in Muncie, Indiana, but changed her plans during lives there. Our mothers both were homemakers and the first year in college and took business courses Ron’s mother raised eight children and Pat’s raised to prepare her for a career in business. We decided three children. Most of our family still remains in to get married the following year. La Porte County, Indiana. 22 PCSO BULLETIN • SPRING 2010 Portrait of a Professional Ron’s first job was at the same Allis Chalmers plant in La Porte, after he completed two years of Army service during the Korean War, during which he was stationed in Germany near the beautiful town of Heidelberg. Bob: So when and where did you enter the orthodontic laboratory business? Pat and Ron: After Pat’s year at Ball State, there was a job opening at T-P Laboratory, and she became a secretary there. There was an opening for a laboratory technician at the time so Ron applied We worked at T-P for 10 years, and during that time Dr. Kesling trained Ron in all facets of fabricating set-ups and tooth positioners. Dr. Harold Kesling was the inventor of the tooth positioner during the 1950s and we became employed there in 1958. When Kesling and Rocke opened their Orthodontic Center in Westville, they began having seminars on both the tooth positioner and the Begg Light Wire Technique, and Ron was involved in demonstrating the art of constructing set-ups to the orthodontists attending. Pat worked in the office as a billing clerk and secretary at T-P. During those first years, we attended Purdue University Extension, located across from the Orthodontic Center and took courses in business management. We spent almost all of our “golden hour” weekends on the boat ... for the position and was hired to be trained to make tooth positioners for Drs. Kesling and Rocke. We began building a house on Wozniak Road—Pat’s father gave us over an acre of land and we purchased a pre-cut home. All of our family members were involved in the building of the house. Pat’s wage at T-P Lab at the time was $1.35 per hour and Ron’s $1.65 per hour. Pat remembers helping Ron nail shingles on the rooftop and putting tar on basement blocks, among other laborious tasks after working at the lab during the week. This was six months before our wedding on September 26, 1959. The house was almost completed by the wedding, which took place at St. Mary’s Church in Otis, Indiana. SPRING 2010 • PCSO BULLETIN In 1968, Ron took a job with Dental Corporation of America in Rockville, Maryland. We sold our Indiana home, moved into an apartment in Rockville, and eventually purchased a 29½-foot wooden Chris Craft, which we used on the South River off the Chesapeake Bay. We named the boat “Gold n’Ours”—the boat was painted gold and white, and there was a lot of “gold” spent to purchase it. We spent almost all of our “golden hour” weekends on the boat and feel that those were some of the most enjoyable times in our lives. Ron opened a Tooth Positioner department at DCA and Pat worked as secretary to Martin “Bud” Schulman, who was the president of the company. 23 Portrait of a Professional It was there that Ron began attending orthodontic component meetings with the management at DCA as exhibitors and he became acquainted with many East Coast orthodontists. To this day, PAR is doing work for some of the doctors that Ron met while working at DCA. During the time Pat worked for Bud, Bud became involved in financial planning for orthodontists and Pat typed the first manuscript for the book Bud wrote on this topic. He later became heavily involved with seminars for orthodontists on financial planning. One weekend, Pat had promised Bud that she would complete typing some of the chapters of the book by Monday. However, while in the galley on their boat, she burned her fingers on the stovetop, Yet because of Pat’s work ethic and the fact that she had promised Bud that she would finish those Bob: When and where did your first lab open? Pat and Ron: We had not been blessed with children; however, this made it very easy for us to move to Costa Mesa, California, where we managed PROfessional Positioners for 13 years. In 1984—Ron was 48 and Pat was 44—we decided to open our own business. That is when PAR Orthodontic Laboratory was born. We were very fortunate to have made contacts with many orthodontists on the West Coast, as we had been exhibitors at PCSO meetings for the 13 years we managed PROfessional Positioners. Incidentally, PRO closed the California branch in 1986, two years after we had opened our own PAR laboratory. Bob: What has changed over the years at PAR laboratory? Pat remembers helping Ron nail shingles on the rooftop ... chapters, she dipped her fingers in ice water every few minutes in order to type the manuscript on a portable typewriter she had used while in college. We both believe in loyalty to an employer and giving 100% to the job at hand. While working at DCA, we got the idea of opening our own laboratory. We looked at locations in Annapolis and surrounding areas, as we were hoping to keep our boat and live in the Chesapeake Bay area. Then we wrote our old friends and former bosses who had a laboratory in Wisconsin (PROfessional Positioners). Gerry Huge and Dick Allesee were interested in expanding their operations and hired us to open a branch laboratory in Southern California. It was too expensive to transport our boat to Southern California, so we were forced to leave it behind. 24 Pat and Ron: Many of the technicians who had been with us at PRO eventually joined us at PAR— some before the closure of PRO in 1986 and others after. Therefore, we presently have employees who have worked with us for a total of 37 years. PAR has hundreds of years of experience at our small laboratory in Laguna Hills, CA. Ron trained all those in the Positioner department himself over the years, and most of the technicians making retainers and functional appliances were from PROfessional Positioners and we in turn trained any newer employees at PAR. The technicians are kept up-to-date on the various designs of orthodontic appliances through various methods, including reading the articles available in the JCO and PCSO Bulletin. At one time PAR employed as many as 23 employees; however, because of the downturn in the economy in the past several years and the competition of Invisalign in the laboratory field, we now have 16 employees. Invisalign has affected the custom-orthodontic laboratory business. Some of PAR’s accounts use that method of treatment for half of their patients; therefore, the amount of business we receive from those accounts has decreased by 50%. The tooth PCSO BULLETIN • SPRING 2010 Portrait of a Professional positioner has become an adjunct to some of our accounts using Invisalign as a case can be finetuned using a positioner if some of the changes can’t be made with the trays used in that treatment plan. PAR has made invisible retainers for many years and incorporates some tooth movement when requested by resetting the teeth and forming the tray over the corrected model—usually in a three-stage set of trays. This was being done before the arrival of Invisalign. We have made Frankel appliances in the past; however, the technician who was trained in this aspect of lab work left us a few years ago to open his own lab, and due to the lack of interest in this appliance in the past few years, we are no longer offering this appliance. Bob: What advice would you offer an office that uses an outside lab? Pat and Ron: The only advice we would have for orthodontists using outside laboratories is to make certain they or their staff check the models that are sent to the lab for accuracy before mailing them. This is of the utmost importance when fabricating an orthodontic appliance—accuracy of the impressions. Pat and Ron: We have attended all 38 PCSO annual meetings since 1971 as exhibitors, the first 13 years representing PROfessional Positioners and the remainder as owners of PAR. We also attend the majority of the Rocky Mountain Society meetings, and have missed only a few of the AAO annual meetings. Most of PAR’s clients are located on the West Coast; however, we do service many orthodontists in other parts of the U.S., plus Japan, Mexico and Canada. 50th wedding anniversary celebration, September 26, 1959. 2010 • PCSO BULLETIN Pat and Ron: The orthodontic meetings are the most valuable tool we have to build and maintain business by the contacts we make at the meetings and being able to communicate with the doctors we serve at these meetings. We do place ads in the Bulletin (unfortunately, due to our financial situation at the present time due to downturn in business, we have not been able to advertise for the past year. We hope to begin to do so in 2010.) Bob: Is it true that you have exhibited at the last 38 consecutive PCSO meetings? Pat and Ron on theiir wedding day, September 26, 1959. SPRING Bob: What have you done to market PAR laboratory? Bob: I know several husband and wife teams in which both are orthodontists, some who practice together and some who don’t. What kind of advice can you offer our readers when both actually work together on a daily basis? 25 Portrait of a Professional Pat and Ron: We are quick to answer, “Don’t take your work home with you! Never talk about problems at work once you’re home for the evening or weekend. Take care of business at the office, and enjoy your lives at home without referring to what happened at work that day.” Also, have empathy for your spouse and eliminate selfishness from your lives. Bob: Tell us about your 50 th wedding anniversary celebration. Pat and Ron: We are telling you our story in 2009, which commemorates our 50th wedding anniversary, since we were married in 1959. We have been fortunate to have been on several cruises that took us to Europe, the Baltic countries, Australia/New Zealand, the Caribbean, Alaska and other parts of the world over the past 15 years. However, rather than spending our 50th anniversary on a cruise with strangers, we decided we would like to have a reunion of family and friends in Indiana and renew our vows at the same Catholic Church we were married in on September 26, 1959. attend. All of the former bridesmaids were there and one of the groomsmen. We had not seen some of our relatives that attended for as many as 40 years, so the event will be remembered as one of the highlights of our lives. As a 50th anniversary gift to each other, we decided to adopt a puppy, as we had been without one for six years. Maddie is our new labradoodle, and she has become an important part of our household. Maddie also gives us an incentive to keep up our exercise program by regularly walking her. Bob: Are you and Pat planning an exit/retirement plan for sometime in the future? What will happen at the PAR lab? The secrett of a successful live-work marriage: “Don’t take your work home with you!” St. Mary’s Church in Otis, Indiana, serves a small Polish community near Westville and La Porte. The church was built in 1879 and has retained its original appearance. It is pictured here in 1959 at our wedding and again in 2009 at the 50th wedding anniversary celebration. Pat organized the affair from our home in Mission Viejo with the assistance of nieces and nephews who reside in La Porte, Indiana. The celebration included a reception for 110 friends and family, some of who traveled from the states of Washington, Florida and Arizona to Pat and Ron: We both feel privileged to have been able to serve the orthodontic community over the past 51 years, and feel we could not have chosen a better career in life. Our homes were in La Porte, Indiana; Rockville, Maryland; Costa Mesa, Irvine and finally Mission Viejo, California, where we have resided in the same home for the past 31 years. We plan to retire to our home there, as we feel the climate is perfect and our small one-story home will accommodate us well as we grow older. We have recently been spending fewer hours at the laboratory as we plan for eventual retirement. We expect our “family” of technicians, who have been with us for so many years, to carry on our tradition of providing orthodontists with the same personal service and quality appliances that we have been proud to offer. 26 PCSO BULLETIN • SPRING 2010