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Hoover's Online Report Builder America Online, Inc. Copyright 2004, Hoover's, Inc. Report Builder − America Online, Inc. − Hoover's Online Table of Contents The Basics...............................................................................................................................................................................1 Key Numbers.............................................................................................................................................................1 Officers & Employees................................................................................................................................................1 Industry Information..................................................................................................................................................3 SIC Codes...................................................................................................................................................................3 NAICS Codes.............................................................................................................................................................4 Top Competitors.........................................................................................................................................................4 All Competitors..........................................................................................................................................................4 Subsidiaries/Affiliates Covered By Hoover's Online.................................................................................................4 Biographies............................................................................................................................................................................5 Jonathan F. (Jon) Miller............................................................................................................................................5 Ted Leonsis...............................................................................................................................................................5 Joseph A. Ripp..........................................................................................................................................................6 Lisa A. Hook.............................................................................................................................................................7 J. Michael Kelly........................................................................................................................................................8 Joe Redling................................................................................................................................................................9 John A. McKinley Jr.................................................................................................................................................9 Stephen M. Swad....................................................................................................................................................10 Randall Boe.............................................................................................................................................................10 Carol Kline..............................................................................................................................................................10 Martin R. (Marty) Fisher.........................................................................................................................................11 Michael J. Kelly......................................................................................................................................................11 Philip Rowley..........................................................................................................................................................12 Karen Thomson.......................................................................................................................................................12 Robert Horton..........................................................................................................................................................13 Kevin Conroy..........................................................................................................................................................13 Robert Quigley........................................................................................................................................................14 David Lebow...........................................................................................................................................................15 Lewis M. Taffer, Age 55.........................................................................................................................................15 Peter B. Ashkin.......................................................................................................................................................16 Gerald Sokol Jr........................................................................................................................................................16 David A. Gang........................................................................................................................................................17 Jim Bankoff.............................................................................................................................................................17 Joel Davidson..........................................................................................................................................................18 John Buckley...........................................................................................................................................................19 Lance Miyamoto.....................................................................................................................................................19 William J. (Bill) Wahl Jr.........................................................................................................................................20 Mark Greatrex.........................................................................................................................................................20 Neil Smit.................................................................................................................................................................21 Steven McArthur.....................................................................................................................................................21 Matt Korn................................................................................................................................................................22 Michael Barrett........................................................................................................................................................22 Lon Otremba...........................................................................................................................................................23 Bill Wilson..............................................................................................................................................................23 Malcom Bird...........................................................................................................................................................24 Tatiana S. Gau.........................................................................................................................................................24 Tina Sharkey...........................................................................................................................................................25 Ned Brody...............................................................................................................................................................25 i Report Builder − America Online, Inc. − Hoover's Online Table of Contents Biographies Brendan Condon......................................................................................................................................................26 Ron Nenni...............................................................................................................................................................26 Overview..............................................................................................................................................................................27 History..................................................................................................................................................................................28 Products/Operations...........................................................................................................................................................30 Other Resources Available On Hoover's Online..............................................................................................................31 Other Resources.......................................................................................................................................................31 Related Products From Our Trusted Partners..........................................................................................................31 Historical Financials & Employees....................................................................................................................................32 Historical Auditors...................................................................................................................................................32 ii The Basics 22000 AOL Way Dulles, VA 20166 (Map) http://www.corp.aol.com Phone: 703−265−1000 Fax: 703−265−1101 Americans are online, and they've got mail. And lots of promotional CD−ROMs to boot. America Online, the Internet division of Time Warner (previously AOL Time Warner), is the world's largest Internet access provider with some 25 million subscribers using its service. The AOL proprietary network offers content, communication tools, and online shopping, among other services. It also owns Compuserve Interactive Services and has operations in foreign countries. The subsidiary is struggling in the wake of an industry−wide downturn. Under the leadership of CEO Jon Miller America Online is restructuring by cutting costs and emphasizing its "bring your own access" subscription−only content. Key Numbers Company Type Business Segment of Time Warner Fiscal Year−End December 2003 Sales (mil.) $6,428.0 1−Year Sales Growth (10.1%) 2002 Employees 18,000 (est.) 1−Year Employee Growth 0.0% (est.) Auditor Ernst & Young LLP Officers & Employees Title Name Chairman and CEO Jonathan F. (Jon) Miller Vice Chairman and President, AOL Core Service Ted Leonsis Vice Chairman Joseph A. Ripp Age Salary Bonus President, Broadband, Premium, Lisa A. Hook and Advanced Services Chairman and CEO, AOL International and Web Services J. Michael Kelly Chief Marketing Officer Joe Redling CTO and President, AOL Technologies John A. McKinley Jr. EVP and CFO Stephen M. Swad EVP and General Counsel Randall Boe CIO Carol Kline President, AOL Advanced Services Martin R. (Marty) Fisher Report Builder − America Online, Inc. − Hoover's Online 1 President, AOL Networks Sales and Solutions Michael J. Kelly President and COO, AOL Europe Philip Rowley CEO, AOL UK Karen Thomson COO, AOL Technology Development Robert Horton EVP and COO, AOL Broadband Kevin Conroy EVP and COO, Marketing Robert Quigley EVP and General Manager, AOL David Lebow Media Networks EVP, Acquisition Marketing Lewis M. Taffer EVP, Advanced Devices Peter B. Ashkin EVP, AOL International Gerald Sokol Jr. EVP, AOL Products David A. Gang EVP, AOL Brand Operations Jim Bankoff EVP, AOL Web Properties Joel Davidson EVP, Corporate Communications John Buckley EVP, Human Resources Lance Miyamoto EVP, Internal Computing William J. (Bill) Wahl Jr. EVP, Marketing and Brand Development Mark Greatrex EVP, Member Services Neil Smit EVP, Messaging Steven McArthur EVP, Network and Data Center Operations Matt Korn EVP, Sales and Partner Marketing Michael Barrett EVP, Strategic Planning and Operations, AOL Interactive Marketing Lon Otremba 55 SVP and General Manager, AOL Bill Wilson Entertainment SVP and General Manager, AOL Malcom Bird Kids SVP, AOL Core Service and Chief Trust Officer Tatiana S. Gau SVP, Brand Advertising and Promotions Richard Taylor 46 Report Builder − America Online, Inc. − Hoover's Online 2 SVP, Lifestyle and Community Programming Tina Sharkey SVP, Premium Services Ned Brody SVP, Finance and Administration, AOL Networks Sales and Solutions Brendan Condon VP and General Manager, AOL Movies Steven Yee VP and General Manager, AOL Music Evan Harrison VP and General Manager, AOL Television Patricia Karpas VP, Advertising Derek Koenig VP, Community Products Rick Robinson VP, Education and Families Products Terry Crane VP, Premium Mobile Services Dan Servos VP, Programming, AOL Broadband Carlos Silva General Manager, AOL Box Office Bill Schreiner General Manager, AOL Radio@ Network Jim Van Huysse General Manager, Voice Services Jeremy Verba Director, Programming, AOL Radio@ Network Ron Nenni Public Relations Nicholas Graham Industry Information • Telecommunications Services ♦ Data Services ◊ Internet & Online Services Providers • Media ♦ Internet Content Providers ♦ Internet Searching Services & Portals SIC Codes 4899 Communication services, nec 7375 Information retrieval service 7379 Computer related services, necs Report Builder − America Online, Inc. − Hoover's Online 3 NAICS Codes 516110 Internet Publishing and Broadcasting 518111 Internet Service Providers 518112 Web Search Portals Top Competitors • EarthLink • Microsoft • Yahoo! All Competitors • AT&T • BEA Systems • BellSouth • Commerce One • Deutsche Telekom • EarthLink • France Telecom • Freeserve • Microsoft • SBC Communications • Terra Lycos • Verizon • WorldCom • Yahoo! Subsidiaries/Affiliates Covered By Hoover's Online • America Online Latin America, Inc. • AOL MovieFone, Inc. • CompuServe Interactive Services, Inc. • MapQuest.com, Inc. • Singingfish Inc Report Builder − America Online, Inc. − Hoover's Online 4 Biographies Jonathan F. (Jon) Miller Chairman and CEO Other Company Affiliations Company Title Salary Time Warner Inc. Chairman and CEO, America Online Bonus Biography Jonathan F. Miller, Chairman and Chief Executive Officer of America Online, Inc., is responsible for all of America Online's online businesses and services, including the flagship AOL service. He has a direct role in overseeing key units including the AOL Brand, Interactive Marketing and AOL Broadband. Having served most recently as President and Chief Executive Officer of USA Information and Services (USAIS), Miller's background includes extensive management experience in the areas of interactive services, media, entertainment, and associated enabling technologies. When Miller left USAIS in June 2002, the 15,000−employee unit he led had earned $3 billion in revenues. It included such businesses as Ticketmaster and Ticketmaster.com, Citysearch and Match.com teleservices, USA Electronic Commerce Solutions and the USA Travel Group −− HRN, USA Travel Channel, and Expedia.com. Prior to beginning his role with USAIS in June 2000, Miller served as President and Chief Executive Officer of USA Electronic Commerce Solutions since October 1999. Previously, he served as President and Chief Executive Officer of USA Broadcasting. Before joining USA Broadcasting in July 1997, Miller served as the Managing Director of Nickelodeon International. He joined Nickelodeon as the Chief Executive Officer/Managing Director of Nick UK in 1993. He also served as Chief Executive of Paramount's first branded international channel, launching the Paramount Comedy Channel in London, UK. Prior to working at Nickelodeon, Miller was Vice President of Programming and NBA Entertainment at the National Basketball Association in New York. During his five−year tenure there, Miller expanded the NBA's TV production and the business functions of its television assets, as well as its overall brand image. Source: Company Web Site, 2003 Ted Leonsis Vice Chairman and President, AOL Core Service Other Company Affiliations Company Title Salary Time Warner Inc. Vice Chairman, America Online; and President, AOL Core Service Washington Capitals Chairman and Majority Owner Bonus Biography Ted Leonsis is Vice Chairman of America Online, Inc. responsible for strategy development for the AOL division and is part of the Office of the Chairman. He is also President, AOL Core Service, where he is responsible for all business and creative functions of the AOL brand and service as well as overall satisfaction for AOL's 35−million member base. Considered a founding father of the new media industry, Leonsis is one of the foremost leaders and visionaries of the Internet and new media and is AOL's longest tenured senior executive. Previously, as President, AOL Interactive Report Builder − America Online, Inc. − Hoover's Online 5 Properties Group, Leonsis was responsible for AOL's local Web−based properties and portals; the company's interactive music and ticketing initiatives, and strategic development in key areas such as the AOL voice services platform. The AOL Interactive Properties Group also managed several AOL brands including Digital City, ICQ, AOL Instant Messenger, AOL Moviefone, MapQuest, Spinner Networks, Inc., and WinAmp. Leonsis has long led AOL's efforts in content development and was responsible for AOL's role or original investments in dozens of leading online entities. In his first three years with the company (1994−1997), he served as President of AOL Services Company in charge of all sales, marketing, product development, production, programming, and business development for the AOL brand and core service. Leonsis is credited with originally positioning AOL as a media company, inventing the channel programming model, initiating the company's efforts in e−commerce, ad sales, community−based programming, television brand advertising, and dramatically increasing its direct marketing and content development. During his original three−year tenure leading the AOL brand, AOL grew from fewer than 800,000 members to 8 million members and from less than $100 million in revenue to $1.5 billion in revenue. Prior to joining AOL, Leonsis was founder and CEO of Redgate Communications Corporation. A venture−backed firm, Redgate was considered the first new−media marketing company and had positions in database marketing, CD−ROM−based shopping, private satellite networks, online services, custom publishing, and new media consulting. AOL acquired Redgate in late 1993. Leonsis also worked with Apple Computer Company on the introduction of the Macintosh, with IBM on the PC launch, and with Wang on office automation. He has written four books on the personal computer industry including "Blue Magic.The People, Power and Politics behind the IBM PC." Leonsis founded four personal computer magazines that were acquired by International Thomson and IDG Publications, respectively. He also co−invented a board game called "Only in New York." Leonsis is a philanthropist and owner of sports teams. He is majority owner of the National Hockey League (NHL) Washington Capitals and holds a minority share in and future rights to purchase the National Basketball Association (NBA) Washington Wizards, the WNBA Washington Mystics, the MCI Center in Washington, the USAir Arena in Landover, Maryland, and the Washington/Baltimore Ticketmaster franchise. Leonsis is also credited with recruiting Jaromir Jagr to the Washington Capitals and Michael Jordon to the Washington Wizards. Among his many business honors, Leonsis was named one of the "200 Global Leaders of Tomorrow" by the World Economic Forum; one of the "Top 100 Marketing Executives" by Ad Age, and one of the "Top 12 Entrepreneurs" by Inc. Magazine Entrepreneurs Program. Leonsis served for five years as Mayor of Orchid, Florida. He sits on the boards of several charities including Best Buddies and the Leonsis Family Foundation. A graduate of Georgetown University, Leonsis is now a member of the Georgetown Board of Directors. He has received honorary degrees from Emerson College, Lasalle College, and the University of Massachusetts. Source: Company Web Site, 2003 Joseph A. Ripp Vice Chairman Other Company Affiliations Company Title America Online Latin America, Inc. Director Time Warner Inc. Vice Chairman, America Online Salary Bonus Recent Work Highlights • America Online, Inc. ♦ 2002 − 2003, Vice Chairman and Interim CFO ♦ Title held until 2002: EVP and CFO Report Builder − America Online, Inc. − Hoover's Online 6 Biography As Vice Chairman of America Online, Inc., Joseph A. Ripp oversees AOL's advertising revenue, technology development, network operations, strategic planning and financial functions including accounting, tax issues, financial planning, and treasury. He also is responsible for investor relations, human resources, building services, and legal. Before he was named Vice Chairman, Ripp had been Executive Vice President and Chief Financial Officer of AOL Inc. From 1999 to 2001, Ripp served Time Warner as Executive Vice President and Chief Financial Officer. Before that, he held the same post with Time Inc. and earlier served the company as Senior Vice President, Chief Financial Officer, and Treasurer. Before that, Ripp was Vice President and Director of Finance for the Time Inc. Magazine Co. He joined Time Inc. in 1985 as Assistant Controller from accounting firm Ernst & Whinney. There he worked on the Time Inc. account beginning in 1975. Ripp is on the Board of Trustees of Manhattan College and on the Finance Committee of A Better Chance. He serves on the Board of Directors and the Executive Committee of the Ad Council and is Chairman of its Finance Committee. In addition, Ripp is a member of the Advertising Educational Foundation serving as Chair of the Finance Committee. He graduated from Manhattan College, Riverdale, NY, in 1973 with a bachelor of arts degree and earned a master's of business administration from Bernard M. Baruch College of the City University of New York in 1978. He is a native of Babylon, NY. Source: Company Web Site, 2003 Lisa A. Hook President, Broadband, Premium, and Advanced Services Recent Work Highlights • America Online, Inc. ♦ 2002 − 2003, President, AOL Anywhere and AOL Broadband ♦ Title held until 2002: President, AOL Anywhere Biography As President of AOL Broadband, Lisa A. Hook spearheads initiatives to make AOL Broadband an essential part of members' online experience. AOL Broadband focuses on the development of AOL products and features distributed over broadband and works closely with AOL partners to bring a host of next−generation services to consumers' homes. In addition, Hook leads the Premium Services organization, which develops, scales, and launches new premium services such as the AOL(R) Call Alert service introduced with AOL 8.0. Working in tandem with AOL's Marketing organization, the Premium Services group works across AOL to define and quickly deploy services that bring even greater value to members' online experience. Hook's responsibilities also include oversight of AOL's Advanced Services initiative that is charged with developing the next−generation platform strategy needed to launch new technologies in a scalable manner, including concerns such as transactions and authentication. Formerly, Hook served as President of AOL Anywhere. In this role, she directed strategy and oversaw daily operations for the company's fast−growing Anywhere division and its mobile and voice services and non−PC devices. She also was responsible for new initiatives and partnerships to bring AOL's hallmark convenience and ease−of−use to online consumers beyond the PC worldwide. A widely respected veteran of the telecommunications and media business, Hook joined AOL in 2000 as Senior Vice President of AOL Mobile and served as Senior Vice President and Chief Operating Officer of that division before she was named President of AOL Anywhere. Prior to joining the company, Hook was a partner at Brera Capital Partners LLC, a private equity firm focused on investing in media and telecommunications. Hook also has served as Executive Vice President and Chief Operating Officer of Time Warner Telecommunications and later was Vice President of Time Warner, Inc. managing various telecom−related transactions and operating matters. At Time Warner, she established the company's cellular and paging resale business and built its first successful retail outlets for cellular, paging, and cable services. Hook initially joined Time Warner in 1989 as Special Advisor to the Vice Chairman of Time Warner Inc. In this position, she developed and Report Builder − America Online, Inc. − Hoover's Online 7 oversaw international joint ventures including the acquisition of cable systems and the launch of theatre and cable services in Europe. Earlier in her career, Hook served as Legal Advisor to the Federal Communications Commission Chairman. Before that, she served as Senior Attorney at Viacom International Inc., where she oversaw the legal department of Viacom's cable division. Hook was also an associate with the law firm of Hogan & Hartson in Washington. Hook is a director of Time Warner Telecom (NASDAQ: TWTC) and a member of the Board of Trustees of the National Public Radio Foundation. She is a graduate of Duke University and the Dickinson School of Law. Source: Company Web Site, 2003 J. Michael Kelly Chairman and CEO, AOL International and Web Services Other Company Affiliations Company Title America Online Latin America, Inc. Co−Chairman Salary Bonus Recent Work Highlights • America Online, Inc. ♦ Title held until 2002: COO Biography Michael Kelly is Chairman and Chief Executive Officer of AOL International and Web Services. In this position, he is responsible for AOL's international operations in Europe, Asia, and Latin America; building strong new businesses on the company's growing wireless and voice platforms; and for managing the portfolio of leading Web brands including Netscape, CompuServe, MapQuest, Moviefone, ICQ, and AIM. Formerly, he was Chief Operating Officer of America Online Inc. responsible for managing the day−to−day operations of the company. He also worked with other AOL Time Warner divisions to leverage AOL brands across platforms. Before he was appointed Chief Operating Officer in November 2001, Kelly was Executive Vice President and Chief Financial Officer of AOL Time Warner. In that role, he oversaw the completion of AOL's merger with Time Warner and helped spearhead the successful integration of the two companies while managing the combined company's corporate finance functions including tax and accounting issues, financial planning, investor relations, and treasury. Kelly joined AOL in 1998 as Senior Vice President and Chief Financial Officer overseeing the company's financial management during a period of rapid membership and financial growth, along with the acquisition of Netscape and other major strategic initiatives. Prior to his arrival at AOL, Kelly was Executive Vice President, Finance and Planning, and Chief Financial Officer for telecommunications company GTE. During his tenure with GTE, he also served as Senior Vice President, Finance; Vice President and Controller, and Vice President, Finance and Business Development, for the company's Telecommunications Products and Services Group, which included its cellular business, federal systems operations, Airfone, and the Spacenet satellite unit. Beginning in 1987, Kelly worked for Contel Corp., which merged with GTE in 1991. At the time of the merger, Kelly was Contel's Vice President and Controller. Kelly is a Certified Public Accountant and a graduate of Gettysburg College with a bachelor of arts in business administration. He serves on the Board of Directors of INOVA Health Systems and the Board of Trustees of Gettysburg College. Source: Company Web Site, 2003 Report Builder − America Online, Inc. − Hoover's Online 8 Joe Redling Chief Marketing Officer Biography As Chief Marketing Officer for America Online, Inc., Joe Redling is responsible for overall brand management and marketing, both domestic and international, for the AOL family of brands including the AOL flagship service, Netscape, CompuServe, AOL Instant Messenger, Moviefone, and MapQuest. He oversees the functions of brand marketing, membership acquisition and retention, and marketing research and development. He also oversees AOL's unique Member Services organization of more than 10,000 consultants dedicated to serving AOL's vast membership needs. AOL Marketing supports the various business segments within AOL Inc.: the AOL flagship service, AOL Broadband, AOL International, AOL Web businesses, AOL Wireless, and AOL Premium Services. Prior to leading AOL's global marketing efforts, Redling served as President of Brand Marketing and was responsible for overall brand management, marketing planning, advertising, and promotional strategy across all AOL Inc. brands and products. Redling joined the company in 1999 as Senior Vice President, Marketing, for AOL's flagship service with oversight for all marketing and promotions for the AOL service and AOL.com, the world's most accessed Web site from home. He also managed AOL's online advertising and promotional efforts and initiatives for AOL member communication and education. In this position, he played a key role in promoting the convenient and easy−to−use service as it experienced rapid membership growth. Before joining AOL, Redling served as Chief Operating and Marketing Officer for Arnold Palmer Golf, an entrepreneurial venture that established the first nationally branded chain of golf courses. Redling spent 15 years in the entertainment and tourism industry in senior positions in marketing, entertainment, and event functions. He served as Senior Vice President, Marketing and Entertainment, Six Flags Theme Parks, Inc., a Time Warner company, where he reported to the CEO of Time Warner Enterprises. During his tenure with Six Flags, he also held positions as Corporate Vice President of Marketing, Corporate Director of Marketing, Corporate Manager of Marketing, and Manager of Promotions and Sponsorship Sales. While working in the tourism business, Redling served in a number of leadership positions including Co−Chair of the Marketing Committee for the White House Conference on Tourism and Chair of the National Council of Travel Attractions. Redling earned a bachelor of science degree in business management at Saint Peter's College, Jersey City, N.J. Source: Company Web Site, 2003 John A. McKinley Jr. CTO and President, AOL Technologies Biography McKinley was previously Executive Vice President and Head of Global Technology & Services for Merrill Lynch, where he was responsible for the technology and operations organization consisting of 14,000 employees. While at Merrill Lynch, McKinley directed the planning and launch of Merrill's online trading offerings (ML Direct and Merrill Lynch Online), which were awarded best−in−class ratings from SmartMoney and Gomez. Prior to joining Merrill Lynch in 1998, McKinley was Senior Vice President and Chief Technology and Information Officer for GE Capital Corporation, where he managed the technology organization of 3,600 employees supporting GE's Six Sigma and e−commerce efforts. Before that position, McKinley was a partner with Ernst & Young LLP until 1995. McKinley graduated from the Wharton School at the University of Pennsylvania. Source: Company Press Release, July 24, 2003 Report Builder − America Online, Inc. − Hoover's Online 9 Stephen M. Swad EVP and CFO Biography As Executive Vice President and Chief Financial Officer of AOL, Inc., Stephen Swad oversees financial planning, analysis, and reporting as well as tax planning and compliance. He works closely with the senior management team at AOL establishing the company's financial objectives and strategies. Swad joined AOL from Turner Broadcasting System Inc.'s Turner Entertainment Group where he was Executive Vice President of Finance and Administration. Turner Broadcasting is an AOL Time Warner company. Before joining Turner, Swad was Vice President of Financial Planning and Analysis for AOL Time Warner, managing the company's budgetary and analysis process. Previously he served as Vice President and Deputy Controller for Time Warner, which he joined in 1998. Before that, Swad was a partner at accounting firm KPMG LLP and Deputy Chief Accountant with the U.S. Securities Exchange Commission. He is a certified public accountant and holds a bachelor's degree in business administration from the University of Michigan. Source: Company Web Site, 2003 Randall Boe EVP and General Counsel Biography Randall Boe is Executive Vice President and General Counsel for America Online, Inc. As General Counsel for AOL, Boe oversees the company's legal affairs, manages the AOL Legal Department (which consists of more than 60 lawyers worldwide), serves as Chief Compliance Officer, and counsels senior management on a wide variety of issues. Boe joined AOL in 1996 as the company's chief litigator. Since then, he has represented the company in a number of significant matters and has led the company's successful efforts to define the scope of ISP liability for third−party content and develop the legal foundation for junk e−mail lawsuits. Boe has also played a significant role in AOL's regulatory and policy matters and helped lead the company's efforts to gain antitrust approval for AOL's acquisition of CompuServe and Netscape as well as the AOL−Time Warner merger. He was previously a litigator in private practice with the Washington, D.C., law firm of Arent Fox Kintner Plotkin & Kahn where he specialized in complex litigation. Boe graduated from the University of Wisconsin−Madison with a bachelor of arts in 1983 and was a cum laude graduate of the University of Pennsylvania Law School in 1987. Source: Company Web Site, 2003 Carol Kline CIO Biography As Chief Information Officer for America Online Inc., Carol Kline oversees all internal computing, back−office systems, and infrastructure development functions. She is responsible for streamlining AOL systems and centralizing and standardizing operations including desktop computing, data networking, telephone support, audiovisual and video conferencing support, internal deployment of AOL products, and all internal information systems used to conduct AOL Report Builder − America Online, Inc. − Hoover's Online 10 business on a daily basis. Before joining AOL in 2003, Kline was Senior Vice President of Network Operations for Qwest Communications in Castle Rock, CO. There she headed the centralized operations line and staff to support the delivery of a broad range of high−quality telecommunications services both in and out of Qwest's 14−state local region. A 17−year veteran of the telecommunications industry, Kline has worked in leadership positions for companies such as Ameritech and Ohio Bell Telephone Co. She has a bachelor of science degree in marketing and management from Ohio Northern University and a master's of business administration from Case Western Reserve University. Source: Company Web Site, 2003 Martin R. (Marty) Fisher President, AOL Advanced Services Biography Martin R. Fisher is President of America Online Inc. Advanced Services. He is responsible for looking beyond AOL's current product cycle to determine the right technology platforms for the company's next−generation services. Before he was named to his current post, he was President of Technology Development for AOL. In this position, he oversaw the development of software and systems across all AOL, Inc. platforms including the development of Netscape's browser. Fisher managed a team of more than 2,500 employees who developed AOL, CompuServe, and Netscape branded products and software for AOL members worldwide. Prior to leading the Technology Development organization, Fisher was Senior Vice President and General Manager of Client and Systems Development leading the software teams that built the company's popular 5.0, 6.0, and 7.0 versions of AOL software. Before joining AOL in 1995, Fisher was Vice President of Engineering for Medior, Inc., a privately held company based in San Mateo, California. Medior was recognized as a leading developer of interactive media properties covering a broad range of applications including entertainment, publishing, education, and electronic commerce. Medior has generated a track record of more than 150 successful products, dozens of industry awards, and a number of proprietary technologies. Medior was the second company to be acquired by America Online. Between 1985 and 1992 when he joined Medior, Fisher was actively involved with multiple start−up companies in Pennsylvania and California. Between 1985 and 1989, Fisher was Vice President of Research & Development at Cricket Software where he was responsible for product strategy, budget, acquisition, human resources, and operations, as well as for the creation of the R&D division. Following his position with Cricket, Fisher worked for Software Publishing Corporation and RAD Technologies, both based in Mountain View, California. At Software Publishing Corporation, Fisher was responsible for multiple projects on Microsoft Windows and Macintosh platforms overseeing design, scheduling, and quality of products while managing project resources to ensure a successful market delivery. At RAD Technologies, Fisher was Founder and Vice President of Research & Development responsible for engineering, quality, marketing, and operations of workstation desktop products targeted to the client/server multimedia presentation market, and was responsible for securing funding to grow the company. Fisher began his career at the National Security Agency as a Senior Systems Programmer in Fort Meade, Maryland. After working at NSA, Fisher held several management positions at the Burroughs Corporation in Downingtown, Pennsylvania, between 1977 and 1985. At Burroughs Corporation, Fisher was responsible for creating and supporting the operating system software for large mainframes and providing new telecommunications software and hardware applications for the Air Force on all of its mainframes around the world. Source: Company Web Site, 2003 Michael J. Kelly President, AOL Networks Sales and Solutions Report Builder − America Online, Inc. − Hoover's Online 11 Biography Michael J. Kelly was named President, Global Marketing at Time Warner in September 2002. Mr. Kelly oversees the company's Global Marketing group, which works with partners to develop and implement cross−platform marketing solutions that take full advantage of all of Time Warner's businesses. Prior to joining Time Warner, Mr. Kelly was the founder and CEO of American Town Network (ATN), an interactive media company referred to by Brandweek as the most comprehensive community information resource in the U.S. Previously, Mr. Kelly was a 17−year veteran of Time Inc. After rising to Vice President and Publisher of Entertainment Weekly, he led a team that established the magazine as a vital advertising vehicle for marketers seeking to reach popular culture enthusiasts and young adults. At his departure in 2000, Entertainment Weekly ranked 17th among U.S. magazines in advertising revenue. Source: Company Press Release, January 14, 2004 Philip Rowley President and COO, AOL Europe Other Company Affiliations Company Title Salary Time Warner Inc. President and COO, AOL Europe Bonus Biography Philip Rowley is President and Chief Operating Officer of AOL Europe. The service is Europe's leading Internet, online, and e−commerce services company reaching consumers in 10 countries and five languages through its AOL and CompuServe subscription services, the AOL and CompuServe portals, and through AOL Instant Messenger, CompuServe Office, and Netscape registered user services. AOL Europe consistently leads in time spent online, the key measure of the powerful subscriber relationships and member experience that have made AOL the world's number−one interactive service. Previously, Rowley was Group Finance Director for Kingfisher plc, the FTSE 100 international retail group. At the time, Kingfisher comprised B&Q, Comet, Darty ProMarkt, Castorama, Woolworths, Superdrug, Entertainment UK, MVC, and VCI. Before joining Kingfisher, Rowley was with Golden Books Family Entertainment, the largest children's book publisher in the U.S., where he served as Executive Vice President and Chief Financial Officer. In 1995 he founded Tribeca Technologies, a start−up technology company specializing in ISDN connectivity and sound and video compression technologies. From 1988 to 1994, Rowley worked for EMI Music Worldwide as Executive Vice President and Chief Financial Officer responsible for finance, strategy, human resources, manufacturing, distribution, and the recording studios. His accomplishments there included helping to grow EMI Music's annual profit from $50 million to $400 million and integrating Virgin Music into EMI after its $1 billion acquisition. Before that, he held various senior finance roles with EMI Music in New York and London, with Thorn EMI Screen Entertainment in Los Angeles, and with Thorn EMI Video in New York and London. He also served as a manager for EMI Records (UK) Artists and Repertoire (A&R) department. Rowley is a qualified chartered accountant and earned an undergraduate degree in chemical engineering from Imperial College in London. Source: Company Web Site, 2003 Karen Thomson CEO, AOL UK Report Builder − America Online, Inc. − Hoover's Online 12 Other Company Affiliations Company Title AOL (UK) Ltd Managing Director Salary Bonus Biography Karen Thomson is Chief Executive Officer and Managing Director of AOL UK, overseeing the management and marketing of the company's three UK brands − AOL, CompuServe and Netscape. Prior to her appointment in the newly−created role of CEO in August 2001, Thomson was Managing Director, AOL UK and Executive Vice President, AOL Europe, since August 1999. She was previously Marketing Director for AOL UK since its launch in January 1996. Widely viewed within the Internet industry as one of the top marketing professionals, Thomson seized the opportunity to extend AOL UK's consumer reach through the first mainstream TV ad campaign by an Internet Service Provider (ISP) in 1998. The pioneering advertisements also launched the innovative 'Connie the online genie' who has become a popular and effective brand icon for the AOL service and its members. Thomson led AOL UK's successful campaign for pro−consumer reform of outmoded minute−by−minute metered Internet call charges in 2000, which has put the UK as a whole at the forefront of the global Internet revolution. At that time, AOL UK became the first ISP in the UK to deliver consumer−friendly flat rate Internet access with the launch of its AOL Flat Rate price plan. The company passed the one million subscriber milestone in November 2000, and has experienced the fastest growth in its history ever since. With AOL UK facing the transformational challenge of being the market leader, Thomson last year set out to build a broader, restructured senior management team to take the Company to the next level. Prior to joining AOL UK, Thomson was Business Development and Planning Director for a London−based advertising agency and, previously, worked in a variety of marketing roles primarily in the mobile communications industry. Source: Aol.co.uk, 2003 Robert Horton COO, AOL Technology Development Biography As Chief Operating Officer, AOL Technology Development, Robert Horton has operational authority for the Technology Development organization and is responsible for project planning and implementation. resource management and allocation, budgetary control, and system architecture and design. He also heads IT and infrastructure functions for AOL. Before he was named to his current position, Horton served as Executive Vice President, Infrastructure Development. Horton came to AOL in 1998 when CompuServe Inc. was acquired by AOL, Inc. At the time of the acquisition, he managed the 300 employees in Technical Systems at CompuServe in Columbus, Ohio. He spearheaded development and integration programs that energized CompuServe's technologies and services and led to the revitalization of this key value−based AOL brand. Before joining CompuServe in 1995, Horton worked for Honeywell where he spent much of his professional life. There he served in various capacities in architecture and management. Horton is a graduate of Ohio State University. Source: Company Web Site, 2003 Kevin Conroy EVP and COO, AOL Broadband Report Builder − America Online, Inc. − Hoover's Online 13 Recent Work Highlights • America Online, Inc. ♦ Title held until 2003: SVP, Entertainment Programming Biography Mr. Conroy joined America Online to head AOL Music in January 2001. In that position, he built the # 1 online music destination (comScore Media Metrix). By initiating a programming driven strategy in close partnership with the music industry, Conroy and his team helped establish AOL as an important platform for discovering, experiencing and owning music. As part of this strategy, Mr. Conroy created groundbreaking programs that have transformed consumers' online music experience including: First Listen and First View, exclusive worldwide premieres of new songs and videos from leading artists; Sessions@AOL, exclusive in−studio performances and interviews with established and emerging artists; as well as exclusive broadband programming like Broadband Rocks!, AOL for Broadband full−length live concerts every Friday. In July 2002, Conroy became General Manager for all of AOL's entertainment offerings, leading the company's efforts in games, movies, music, radio, sports, television and ticketing. Mr. Conroy and the programming team have worked with partners across each of these industries to deliver unique value, attracting one of the largest, most active consumer audiences for online entertainment. AOL Entertainment created a number of successful new programming franchises that have helped differentiate AOL such as: First Play, exclusive premieres of online, PC and video games; First Look, exclusive scenes from highly anticipated movies; First Watch, exclusive video clips from TV shows; Reality TV Showcase, a one−stop destination for the latest on today's reality TV shows; and First Tix, advance ticket sales for major concerts and events before they're available to the general public. In addition, behind Conroy's leadership, the company introduced a number of new products and services including Radio@AOL and Radio@AOL for Broadband, providing a CD−quality experience for AOL's broadband members, as well as AOL's first premium music subscription service, MusicNet on AOL. Most recently, Mr. Conroy played an important role in developing the company's new marketing partnership with Infinity Broadcasting. Source: Company Press Release, May 15, 2003 Robert Quigley EVP and COO, Marketing Biography Robert Quigley is Executive Vice President & Chief Operating Officer of Marketing for America Online, Inc., directing efforts to attract new members to the convenient, easy−to−use AOL service as well as the company's other online services and products. In that capacity, he oversees a wide range of outreach efforts through direct marketing, retail, and other marketing channels. Quigley joined AOL in 2000 as Chief Operating Officer of Marketing charged with management of day−to−day operations for the marketing group and playing a key role in the growth of the world's leading interactive service. Previously, Quigley was President and Chief Executive Officer of Wordsquare Publishing, a publisher and marketer of crossword puzzles and appointment books, where he also was a major owner. Prior to that, he was President and Chief Executive Officer of Newfield Publications, which he led to profitability after it suffered significant losses. In 1984, he helped start the Field Corporation, a diversified holding company where he was Executive Vice President and Chief Operating Officer. He previously worked at Xerox Education Publications where he moved up from Product Manager to President over a 14−year career. Quigley has long been a leader in community and philanthropic activities. He has served as Chairman of the Board of Directors of the National Association of Child Advocates and on the boards of directors of the Middlesex County (CT) United Way, Middlesex Memorial Hospital, and the Independent Day School of Middlefield, CT. He is a graduate of Wesleyan University. Source: Company Web Site, 2003 Report Builder − America Online, Inc. − Hoover's Online 14 David Lebow EVP and General Manager, AOL Media Networks Recent Work Highlights • America Online, Inc. ♦ Title held until 2004: EVP, AOL Core Service ♦ Title held until 2003: EVP, Programming and Strategy, AOL Interactive Biography Previously David Lebow was Executive Vice President, AOL Core Service. As Executive Vice President, AOL Core Service, David Lebow has been responsible for America Online Inc.'s core business, the AOL dial−up online business, ensuring the quality and consistency of the member experience on the service and developing new content and services to meet consumer needs. In addition, Mr. Lebow oversees AOL Commerce, which includes AOL Shopping, one of the Web's most popular shopping destinations, and the development of commercial opportunities. Previously, Mr. Lebow was Executive Vice President, Programming and Strategy, AOL Interactive Services. Before joining AOL, Lebow was Senior Vice President of Operations for Emmis Communications, a diversified media company with radio and TV operations and magazine publishing, where he was responsible for day−to−day operations in eight major markets. Mr. Lebow served with AMFM Inc. (now Clear Channel Communications) as Executive Vice President/Western Region and, before that, as Chief Operating Officer for the Office of Product and Strategy. Mr. Lebow also founded Rating Point Management, which provided the radio industry with cutting−edge techniques to use Arbitron ratings and research as a strategic tool in programming, marketing, and sales. Source: Company Press Release, January 14, 2004 Lewis M. Taffer, Age 55 EVP, Acquisition Marketing Other Company Affiliations Company Title InfoSpace, Inc. Director Salary Bonus Biography A marketing veteran, Mr. Taffer has more than 20 years experience at American Express, where he headed the American Express Gold Card, launched the Membership Miles program, and managed American Express's business with the largest merchants in the U.S. He also launched ShopAmex, an innovative online shopping portal for American Express Cardmembers. After leaving American Express in 2000, Mr. Taffer provided management consulting services to several major companies. Mr. Taffer began his career as a legal aid attorney, working for Neighborhood Legal Services in Pittsburgh as a staff attorney. He later served as Assistant Counsel to the U.S. Senate Banking Committee, where he authored two landmark federal statutes: the Electronic Funds Transfer Act and the Fair Debt Collection Practices Act. Mr. Taffer earned a Bachelor of Arts degree in political science from the University of Pittsburgh and a law degree from the University of Michigan Law School. Source: Company Press Release, January 26, 2004 Report Builder − America Online, Inc. − Hoover's Online 15 Peter B. Ashkin EVP, Advanced Devices Recent Work Highlights • America Online, Inc. ♦ 2002 − 2003, President, AOL Brand Product Group ♦ Title held until 2002: President, Product Strategy Biography Peter Ashkin, Executive Vice President, Advanced Devices, leads AOL's initiative to deliver the AOL connected experience comprising content, community, and communications to devices other than the PC, such as consumer electronics devices. Before he was named to this position, Ashkin was Executive Vice President, Technology Assessment, responsible for identifying and bringing into the company new technology and product opportunities to benefit AOL brands and their consumers. Previously, Ashkin was President of the AOL Brand Product Group. He managed a team of product managers and worked closely with AOL's various divisions to guarantee that AOL branded services and devices maintained AOL's hallmark convenience and ease−of−use with a consistent and compelling user experience. Before that, Ashkin was President of Product Strategy for AOL. He played a leading role in the company's AOL Anywhere strategy, working to develop unified products and services across a broad range of devices including the PC, handheld, cell phone, and AOLTV, among others. Before joining AOL in 2001, Ashkin was Senior Vice President and Chief Technology Officer of Gateway, where he led the development of Gateway's line of home Internet appliances featuring the Instant AOL service as well as a company−wide initiative to tailor technologies to client needs more effectively. Ashkin joined Gateway as Vice President of Engineering in 1998 and was promoted in 1999 to Senior Vice President, Gateway Products, responsible for the company's product development and supply management. He was named Chief Technology Officer in 2000. Prior to Gateway, Ashkin was Vice President and General Manager of Toshiba America Information Systems in Irvine, Calif., responsible for the development of PC products, software, and Internet development worldwide. Earlier, he worked for Apple Computer Inc. as Director of Technology, Engineering, and Architecture, and held positions in engineering and marketing with Zilog, Inc., Cupertino, Calif., as well as Hewlett−Packard, Inc. in Palo Alto, Calif. Ashkin earned a bachelor of science degree from the Massachusetts Institute of Technology in Cambridge, Mass. Source: Company Web Site, 2003 Gerald Sokol Jr. EVP, AOL International Other Company Affiliations Company Title America Online Latin America, Inc. Director Salary Bonus Biography Gerald Sokol Jr. is Executive Vice President, AOL International. His global responsibilities include developing strategic alliances, acquisitions, partnerships, investments, new−market development, new−product development, business planning, marketing as well as AOL's international e−commerce and advertising activities. Sokol joined AOL from NTN Communications, an AMEX−listed Internet game company based in Carlsbad, CA, where he was Chairman, President Report Builder − America Online, Inc. − Hoover's Online 16 and Chief Executive Officer. He spent nearly three years with NTN. During that time he restructured most of NTN's operations and balance sheet and created and launched a new generation of interactive games to improve subscription and advertising revenue. He also created for the first time the ability for sports fans to play NTN's live, interactive football game, QB1, in restaurants across the U.S. on the Internet, on AOL, as well as in stadium seats for Super Bowl XXXIII. Sokol also led the company in achieving its highest subscriber base ever by significantly improving and redesigning NTN's customer service and product standards. Before joining NTN, Sokol spent nine years at cable operator TCI where he served as Vice President and Treasurer, responsible for all the company's financing activities. During his tenure with TCI, he raised more than $20 billion in both debt and equity capital markets and maintained the company's global investment and commercial banking relationships. He also managed a $3 billion commercial paper program and was a regular company presenter at debt and equity conferences. Sokol also assisted in structuring several tax−free spin−offs and IPOs of various TCI subsidiaries. Sokol earned a Masters of Science in finance from the University of Colorado and an undergraduate degree in finance from Oakland University. Source: Company Web Site, 2003 David A. Gang EVP, AOL Products Recent Work Highlights • America Online, Inc. ♦ 2002 − 2002, President, AOL Strategic Business Solutions ♦ Title held until 2002: SVP; EVP, iPlanet E−Commerce Solutions Biography David Gang is Executive Vice President, AOL Products. In this role, he is responsible for the AOL product that is shared across various platforms including narrowband, broadband, wireless, and voice. He leads the team that develops the next generation of AOL software. Before he was named to his current role, Gang was Executive Vice President, Product Marketing, responsible for product strategy for the AOL service, AOL brands, and AOL Web Properties. Previously, he served as Senior Vice President for Strategic Development focusing on strategic issues, professional service operations, customer quality, and new product initiatives for all AOL brands. Since joining the company in 1995, Gang has held a variety of senior management roles. He managed the successful introduction of popular products such as America Online 3.0, America Online 4.0, AOL's Parental Controls feature, AOL(R) Instant Messenger(TM) (AIM(R)), AOL.com, and AOL Buddy List(R), which is a part of the Smithsonian's Permanent Research Collection. He was instrumental in the development of the company's AOL Anywhere Strategy. Before joining AOL, Gang was with Aldus Consumer Division from 1992 to 1994 as Vice President of Marketing. There he created and developed award−winning products Aldus Home Publisher and Aldus Art Explorer. Before that, he was President of After Hours Software from 1990 to 1992. Gang is a graduate of the University of Connecticut. He lives in Virginia and has three children. Source: Company Web Site, 2003 Jim Bankoff EVP, AOL Brand Operations Report Builder − America Online, Inc. − Hoover's Online 17 Recent Work Highlights • America Online, Inc. ♦ 2002 − 2002, EVP, Operations, AOL Interactive Services ♦ Title held until 2002: President, AOL Web Properties Group Biography Jim Bankoff is responsible for programming across the AOL service covering all platforms including narrowband, broadband, wireless, and voice. In this role, he is responsible for online programming and services spanning a full range of categories such as Entertainment, Kids and Teens, Lifestyle and Community programming. Previously, Bankoff served as President of AOL Web Properties. He was responsible for AOL's network of Internet brands including Netscape, CompuServe, Moviefone, MapQuest, ICQ, and AOL Instant Messenger services. Additionally, he coordinated the integration of online properties across AOL Time Warner. Before he was named to lead the Web Properties group in 2001, Bankoff served as President of Netscape where he was charged with directing business operations and managing the continued growth of Netscape.com, one of the most visited sites on the Internet, and for the Netbusiness initiative, the most comprehensive online destination for small businesses. Prior to managing Netscape, Bankoff served as Vice President of Strategy and Operations for the AOL Brand where he was responsible for leading several critical businesses and operating infrastructure groups that supported the AOL core service. His responsibilities included managing business strategy, new category development, and content acquisition in addition to managing several cross−brand strategic initiatives for the AOL Interactive Services Group. Bankoff also led the AOL Plus and AOL Music programming groups. In addition, in the months following AOL's merger with Netscape, he was instrumental in assisting with the operational integration and strategic planning development for Netscape. Bankoff has also served as a Director in AOL's Electronic Commerce Business Development Group and as a Director of Business Development for the AOL Greenhouse, an Internet content company incubator. Bankoff joined AOL in 1995 as an MBA intern to Ted Leonsis, now Vice Chairperson of AOL Inc. Prior to working at AOL, Bankoff held positions at Ruder Finn's Global Public Affairs group and CNN. He received a master's of business administration from The Wharton School at the University of Pennsylvania and a bachelor of arts from Emory University. Source: Company Web Site, 2003 Joel Davidson EVP, AOL Web Properties Other Company Affiliations Company Title CompuServe Interactive Services, Inc. EVP, AOL Web Properties Salary Bonus Biography As Executive Vice President of AOL Web Properties Group, Joel Davidson oversees AOL's network of Internet brands including Netscape, CompuServe, Moviefone, MapQuest, ICQ, and AOL Instant Messenger services. Before he was named to his current position, he was responsible for day−to−day operations of the Web Properties Group. He directed business operations and managed programming, product initiatives, and e−commerce. Earlier, Davidson served as Chief Operating Officer for CompuServe running the day−to−day operations of the service. Before that, he served as CompuServe Senior Vice President of Market Development and Operations and was responsible for driving CompuServe's product marketing and Custom Solutions business. In that position, Davidson is credited with charting CompuServe's product and service direction and for developing innovative partnerships that created co− and partner−branded ISP offerings. Before joining CompuServe, Davidson was Group Vice President for Heinz's Pet Products Report Builder − America Online, Inc. − Hoover's Online 18 Division in Cincinnati where he was responsible for marketing, sales, and product development for well−known brands such as 9 Lives cat food and Kibbles n' Bits dog food. He also spent two years as Executive Vice President, Marketing, for Rogers Communications cable TV business, the largest cable provider in Canada. Davidson spent nearly 10 years in various marketing and sales for the Campbell Soup Company in the U.S. and Canada including serving as Vice President, Marketing. Davidson earned a master's of business administration and a bachelor of science in economics from The Wharton School of Business at the University of Pennsylvania. Source: Company Web Site, 2003 John Buckley EVP, Corporate Communications Biography John Buckley, Executive Vice President, Corporate Communications, oversees all external and internal communications for America Online and its brands including Netscape, CompuServe, Moviefone, AIM, ICQ, MapQuest, Spinner, and Winamp. Before he was named to head Corporate Communications for AOL, Buckley was Vice President, Communications, for AOL Time Warner where he served as company spokesman and strategist on policy and corporate communications issues. Previously, Buckley served for 10 years as Senior Vice President, Communications, at Fannie Mae Corporation managing the company's corporate communications and advertising. Prior to joining Fannie Mae, he was Senior Vice President at Robinson Lerer & Montgomery, a leading strategic communications firm; press secretary for the 1988 Kemp presidential campaign, and deputy press secretary for the 1984 Reagan−Bush campaign. While on leave from Fannie Mae, Buckley was director of communications for the 1996 Dole−Kemp presidential campaign. He is the author of two comic novels: Family Politics (Simon & Schuster, 1988) and Statute of Limitations (Simon & Schuster, 1990). Source: Company Web Site, 2003 Lance Miyamoto EVP, Human Resources Biography Mr. Miyamoto joins AOL from LexisNexis Group, where he was Senior Vice President, Human Resources, heading HR for the $2.2 billion, 13,750 employee legal publishing division of Reed Elsevier, a world−leading publisher and information provider. During his 25 years in HR, Mr. Miyamoto has led successful efforts in core HR functions such as compensation; benefits; acquiring, assessing, developing and retaining talent; organizational development; learning and diversity. He has worked in a number of industries, including legal and financial information; computing systems; manufacturing; telecommunications; consumer products and petrochemicals. Additionally, he has global business experience, having worked in the US, Europe, Asia Pacific, and Latin America. Mr. Miyamoto's major accomplishments while at LexisNexis were to facilitate the restructuring of the organization into a global enterprise; hire and promote top talent; integrate new acquisitions, and upgrade the human resources function. Prior to joining LexisNexis in 2001, Mr. Miyamoto was Vice President, Corporate Human Resources at Honeywell International, where among other responsibilities he successfully led the corporate−wide staffing function and was charged with hiring executives to form the leadership team of the recently merged Allied Signal and Honeywell companies. Previously, Mr. Miyamoto worked for 10 years for Dun & Bradstreet Corporation in a number of HR positions in the U.S. and the U.K., rising to Senior Vice President, Human Resources and Performance Development, a position he held from 1997−1999. Earlier in his career, Mr. Miyamoto worked at AT&T Bell Laboratories as an Organization Effectiveness Consultant and in HR positions at Report Builder − America Online, Inc. − Hoover's Online 19 Avon Products Inc., Wang Laboratories Inc., and Exxon Research and Engineering. Mr. Miyamoto has an MBA from the Wharton School of the University of Pennsylvania. He earned his undergraduate degree from Harvard University, where he was a recipient of the Ames Memorial Award for leadership. Source: Company Press Release, January 26, 2004 William J. (Bill) Wahl Jr. EVP, Internal Computing Biography William J. Wahl, Jr. is Executive Vice President of Internal Computing for AOL Time Warner and America Online overseeing the worldwide networks and support services that support the day−to−day operations of AOL Time Warner, AOL, and the various AOL brands. Wahl joined AOL in March 1999 and led the Member Services technology and planning organization before assuming responsibilities for Internal Computing as Senior Vice President and General Manager. He was named Executive Vice President in 2002. He spent more than three decades at IBM where he held a range of executive positions including Group Director of Manufacturing and Development Information Systems, Chief Information Officer of the Personal Systems Group, and Director of Worldwide Fulfillment Systems Technology. In these positions, he became well known for leading the establishment of consolidated, regional shared IT services in support of IBM's worldwide Manufacturing and Product Development organizations. He is a member of Beta Gamma Sigma and serves as a member of the Information Systems Research Affiliates at New York University's Leonard N. Stern School of Business. Wahl received his master's degree in business policy from Columbia University in New York. Source: Company Web Site, 2003 Mark Greatrex EVP, Marketing and Brand Development Biography Mark Greatrex, Executive Vice President, Marketing and Brand Development, is responsible for leading America Online's new initiative in premium services. His responsibilities also include providing marketing insight for product and brand equity development, operational marketing support for several business units, and leadership of the company's consumer research activities. Greatrex joined AOL in March 2002 as Senior Vice President of Marketing Development. His background includes extensive management and marketing experience in the consumer packaged−goods industry both in the U.S. and Europe. Greatrex has managed major brand icons in the food and beverage market and has led breakthrough product innovations in many markets. Prior to joining AOL, Greatrex was a company officer and Senior Vice President Marketing and Sales for Eagle Family Foods, Inc., a leveraged−buyout firm specializing in the reinvigoration of established food brands. Greatrex spent the majority of his career with Unilever, the Anglo Dutch consumer products company. He was Vice President and General Manager of the Beverage Business Unit of the Lipton company and served on the supervisory board of Unilever's joint venture with the Pepsi−Cola North America company to market and distribute Lipton ready−to−drink teas. He also served on Unilever's global steering committee to oversee worldwide tea strategy and operations. Previously, Greatrex worked in France as head of marketing for one of Unilever's key food and beverage subsidiaries, FRALIB, and led marketing activities for an international innovation center in Paris. Greatrex's multi−national career with Unilever featured the launch of several successful new brands (Lipton Cold Brew teabags), growth of large brands to market leadership positions (Shedd's Spread Country Crock spread) and the revitalization of established brands (Ragu pasta sauce). Greatrex graduated from the London School of Economics in 1984 with a Bachelor of Science degree in Economics and earned a master's of business administration (marketing) in 1991 from the Leonard Report Builder − America Online, Inc. − Hoover's Online 20 Stern School of Business at New York University. Source: Company Web Site, 2003 Neil Smit EVP, Member Services Biography Neil Smit, Executive Vice President, Member Services, is responsible for America Online's 24−hour−a−day, seven−day−a−week call centers that contribute to the company's high level of satisfaction. He leads the large organization that handles AOL members' requests for information about every aspect of AOL and the AOL brands. His worldwide team of representatives field general and technical questions about billing, product capability, technical assistance, and online safety. Member Services is one of the most respected customer−service organizations in any industry. Before he was named to his current position in 2002, Smit was Senior Vice President of AOL's Interactive Marketing Group. He managed programming, promotion, and market development for AOL categories including Auto, Computing, Consumer Electronics, Consumer Packaged Goods, Local, and Small Business. He drove many of these businesses to become leaders in their categories through innovative programs such as Car Care Center, Complete Buying Guides, and AOL Weekender. In this position, he delivered solutions for members and partners across the AOL family of brands. Smit also has served as Chief Operating Officer of AOL Local, managing all aspects of programming and technology for the Local group, which comprises DigitalCity, MapQuest, and Moviefone. He was also Chief Operating Officer of MapQuest, managing its three business areas: the Internet site, its B2B business, and its offline digital mapping business. Before joining AOL in January 2000, Smit spent 10 years in the consumer packaged−goods industry. He was an international executive with Nabisco where he was responsible for 75 leading brands and a staff of 4,000, and also held management positions with Pillsbury. Smit began his career as a Navy SEAL and rose to the rank of Lieutenant Commander. He earned a bachelor of science from Duke University and a master's degree in international business from the Fletcher School of Law and Diplomacy at Tufts University in Medford, MA. Source: Company Web Site, 2003 Steven McArthur EVP, Messaging Biography Steven McArthur is Executive Vice President, Messaging, for America Online. In this role, he focuses on product and business development for AOL's instant−messaging businesses AOL Instant Messenger and ICQ as well as messaging for desktop, mobile, and enterprise applications. Before he was named to his current position in 2003, McArthur was President and CEO of AOL Canada, a strategic alliance between AOL and Royal Bank, Canada's premier global financial services group. He was responsible for AOL Canada's overall strategic direction and management. During his tenure, he expanded consumer reach and developed the company's Canadian business focus. He joined AOL Canada in 2000. Previously, McArthur served as President of the Consumer Foods division of Canada's largest food processor, Maple Leaf Foods, and also worked for strategic management consultants Bain & Company. He holds a master's degree in business administration (with distinction) from the Harvard Business School and a bachelor of science (with honors) from Queen's University, Belfast. He was named one of Canada's "Top Forty under Forty" executives by The Globe and Mail in 1998. Source: Company Web Site, 2003 Report Builder − America Online, Inc. − Hoover's Online 21 Matt Korn EVP, Network and Data Center Operations Biography Matt Korn is Executive Vice President, Network and Data Center Operations, America Online, Inc., with responsibility for the operation of the network and systems that support AOL's interactive media products. Korn joined AOL in 1993 and has led the scaling of the AOL service operations from 2,000 concurrent users to more than 2.5 million concurrent users. He oversees a staff of approximately 1,000 network engineers and programmers worldwide who manage the data centers, systems, and network operations underlying AOL, CompuServe, AIM, ICQ, AOL.com, Netcenter, MapQuest, and Spinner services as well as many of the AOL Time Warner properties such as Time.com, Fortune.com, and the many Warner Bros. Web sites. He began his career at the IBM Thomas J. Watson Research Center as a programmer and was awarded an IBM Resident Study Fellowship in 1982 to pursue graduate education at the University of Wisconsin−Madison. Aside from his dissertation research in 3−D computer vision, Korn also became heavily involved in the development of early Internet e−mail systems. Korn returned to the IBM Research Division in 1987 and held a variety of management positions in which he was responsible for the development and operations of NSFnet, which was the major U.S. Internet backbone. In 1992, he was elected to the Board of Trustees of CREN, the not−for−profit Corporation for Research and Educational Networking, which runs the national BITNET network. Korn attended the Bronx High School of Science. He earned a bachelor of arts in computer science at Yale University in 1980 and a master of science in computer science at the University of Wisconsin in 1984. Korn serves on the board of directors of the Greater Reston (Virginia) Chamber of Commerce. Source: Company Web Site, 2003 Michael Barrett EVP, Sales and Partner Marketing Recent Work Highlights • America Online, Inc. ♦ Title held until 2004: EVP, Worldwide Interactive Marketing Biography As Executive Vice President, Worldwide Interactive Marketing, America Online Inc., Michael Barrett has led agency relations, international, strategic partners, AOL Web Properties and other advertising sales initiatives. Before joining AOL, Mr. Barrett served as Chief Internet and Sales Officer for Official Payments.com. Mr. Barrett's career in media has included positions with Meredith Publishing, Newsweek Magazine, and Family PC Magazine. He was a member of the executive team of Geocities, which was sold to Yahoo! Inc. where he assisted in developing eCommerce strategies. Mr. Barrett also worked for Disney Online where he oversaw all national ad sales and marketing and was responsible for the launch, positioning and sales of Disney.com, Disney's Family.com, Disney's Daily Blast, ABC@AOL, ABC.com and Oscar.com. Barrett holds a bachelor of arts degree in Economics from the College of the Holy Cross in Worcester, MA. He resides in New York with his wife and three daughters and enjoys golfing and sailing. Source: Company Press Release, January 14, 2004 Report Builder − America Online, Inc. − Hoover's Online 22 Lon Otremba EVP, Strategic Planning and Operations, AOL Interactive Marketing Other Company Affiliations Company Title Muzak LLC President Salary Bonus Recent Work Highlights • America Online, Inc. ♦ Title held until 2003: VP, AOL Interactive Marketing Biography As Executive Vice President, AOL Interactive Marketing, Lon Otremba is responsible for developing and leading short− and long−term strategy for the division. This includes constant evaluation of market, client, and organizational needs to support and meet overall objectives. Under his direction, Interactive Marketing is improving its processes and efficiencies to effectively leverage resources and is developing a long−term planning process to ensure the company's leadership in years ahead. Otremba joined AOL Time Warner as Executive Vice President, Strategic Planning and Operations, for the Local Partnership Group where he was responsible for developing organization, strategy, implementation and processes for localizing cross−platform business for AOL Time Warner. Before joining AOL Time Warner, Otremba served as Chief Executive Officer for BountySystems, Inc. where he revamped its business model from a Web−based destination marketplace provider to an application services provider of viral marketing and referral/reward technology. Execution of this turnaround strategy enabled BountySystems to achieve positive cash flow status and ultimately positioned the company for acquisition. Otremba arrived at BountySystems after a seasoned tenure with Mail.com, Inc. As President and a member the board of Mail.com, Otremba played an integral role in strategic development of the company and was responsible for overseeing corporate marketing, sales, advertising, and public relations activities. Otremba began his Internet career as Executive Vice President of Network Sales for CNET Networks and was part of the management that launched the company. Under his direction, CNET became the largest ad−revenue generating content destination on the Internet. He initiated and directed company business development efforts including affiliate sponsorships, online advertising consulting services, co−branded content partnerships, and creative, cross−media advertising programs. During his career in the Internet industry, Otremba devised and implemented several industry innovations including establishing the first Web site to sell advertising with a rate card and guaranteed impressions. He also was responsible for creating the first ad program offering marketers a complete set of ad−delivery monitoring tools; he also set up the first program of dynamically generated co−branded services for Internet service providers. Otremba served as associate publisher of PC Magazine, Ziff−Davis' flagship computer magazine, and held various management positions at CMP Media, Lebhar−Friedman, and Procter & Gamble. He is a frequent commentator on the Internet industry and has presented to events such as the Forbes CFO Conference, The Economist Conference, Business Week, Internet World, the Upside Digital Living Room, and has appeared on CNN and CNBC. He has served as a keynote speaker at the National Association of Newspaper Publishers annual convention, and in 2001 was named one of "Twelve to Watch" by Silicon Alley Reporter magazine. Otremba holds a bachelor of arts in Economics from Michigan State University. He lives in Douglaston, NY, with his wife and two children, and is an avid skier, a car lover, and tennis player. Source: Company Web Site, 2003 Bill Wilson SVP and General Manager, AOL Entertainment Report Builder − America Online, Inc. − Hoover's Online 23 Biography Since joining AOL, Mr. Wilson has played a vital role in AOL Music's emergence as the #1 online music destination, with over 15 million unique visitors per month (comScore Media Metrix). Together with the music team, Mr. Wilson built upon AOL Music's groundbreaking, exclusive programming like the award−winning First Listen program, which premiers the most eagerly anticipated songs before anyone else including radio. They created Sessions@AOL, First View, and BroadBAND Rocks!, some of AOL's trademark franchises. Before becoming General Manager of AOL Music and Vice President of Programming for AOL Entertainment, Mr. Wilson was Vice President of Marketing, Programming and Promotion for AOL Music, and helped lead the transformation of the company's music offerings into the most popular online destination for music fans and establish the group as a vital partner for the music industry and brand marketers alike. Mr. Wilson came to AOL April of 2001 from BMG Entertainment, where he served as Senior Vice President for Worldwide Marketing and managed the marketing campaigns of some of today's hottest stars, including Dave Matthews Band, Santana, Pink and Whitney Houston. He also served as BMG's Vice President for Worldwide Marketing and Vice President of North America Marketing. Mr. Wilson began his career at Arista Records, where he was the product manager for artists across several genres, including Sarah McLachlan, Notorious BIG and Kenny G. Source: Company Press Release, June 9, 2003 Malcom Bird SVP and General Manager, AOL Kids Biography Malcolm Bird is an Emmy(R) award−winning children's media expert with more than 15 years of experience as a TV and radio producer and a programmer of children's content. Mr. Bird played key roles in three major network launches −− Nickelodeon UK, TeleMonticarlo in Italy and Miami USA network for Barry Diller's USA Broadcasting. Most recently he was a producer of the hit series Operation Junkyard for Discovery Kids. He was an Executive Vice President for Production and Development for Craftsman Productions and worked on a variety of hit series, including "It's My Life" for USA Broadcasting among many other projects. Prior to his work with Craftsman Productions, Mr. Bird was Executive Producer and Head of Kids Programming for Miami USA Broadcasting, where he produced 20 hours of live programming per week for the network's most popular show, "Wami on Miami," which won two Emmy awards. He also served as Creative Director/Director of International Programming and Production for Cartoon Network Productions. Prior to that, Mr. Bird was Head of International Programming for Hanna−Barbera/Turner Entertainment, responsible for TV production in Europe, Asia Pacific and Latin America, and was credited with producing the network's first real−time animated talk show using Hanna−Barbera's Top Cat. He has also worked as a producer for Nickelodeon UK and the BBC. Source: Company Press Release, January 21, 2003 Tatiana S. Gau SVP, AOL Core Service and Chief Trust Officer Recent Work Highlights • America Online, Inc. ♦ Title held until 2003: SVP, Integrity Assurance Report Builder − America Online, Inc. − Hoover's Online 24 Biography Tatiana S. Gau is Chief Trust Officer and Senior Vice President at America Online, Inc. providing strategic leadership for the development and execution of processes and practices that ensure the integrity of AOL Inc. businesses. She oversees the integrity of the user experience, consumer protection, privacy, online safety, accessibility, community standards and policy, as well as crisis management and coordination for all of the company's brands. Since joining the company in 1996, Gau has spearheaded initiatives to ensure that AOL fulfills its commitment to consumers as an "Integrity Brand Leader", and that all AOL−owned Web properties include community, privacy, and safety elements. She is responsible for setting internal standards and practices for various AOL businesses in areas such as product development, online programming, e−commerce, advertising, and graphics review. She also has become a key voice in the online industry, working to shape the interactive policy debate in the U.S. and overseas. As the Internet reshapes business and society, Gau's mission is to help craft a framework that will guide the online medium in a way that promotes the public interest. Before joining AOL, Gau was Executive Vice President of Parvus International Inc., a business intelligence firm in Maryland where she had operational management responsibility for the company's domestic and international businesses. She also has extensive experience with the federal government and working for foreign policy agencies. Gau is a frequent public speaker, has published articles and papers on various Internet policy areas, and is a regular commentator and guest on TV and radio programs and in print media domestically and abroad. She has testified before the U.S. Senate and the Federal Trade Commission. She regularly advises government agencies and other organizations including the White House, the President's Critical Infrastructure Protection Board, CIAO, the National Cyber Security Alliance, and the USISPA/NSTAC on product safety, privacy, civil liberties, and consumer protection. Gau is an active philanthropist, personally and professionally, and donates her time and efforts to several nonprofit organizations including her own foundation. She was recently named as 2002 Woman of the Year by the Leukemia and Lymphoma Society. She serves on the boards of Best Buddies International, The Many Hats Institute, Washington Parks & People, the Georgetown University Board of Advisors, and the Georgetown Alumni Foundation. She speaks six languages. Source: Company Web Site, 2003 Tina Sharkey SVP, Lifestyle and Community Programming Biography Tina Sharkey brings 15 years of consumer−driven media expertise to AOL. Most recently she was a Principal at Majestic Partners, a Media and Technology consulting firm in New York, where her clients included the New York Times Digital and Cisneros Television Group. Prior to her work with Majestic Partners, Ms. Sharkey was Group President of Sesame Workshop's Online Services, where she created the award−winning Sesame Street interactive media business, from 1997−1999. Ms. Sharkey was also a co−founder of iVillage, and served as its SVP of Programming and Chief Community Architect. Prior to that, she collaborated with Barry Diller on a new home shopping channel, Q2, a division of QVC for which she served as Vice President of Marketing and Programming. Ms. Sharkey also spent three years at Frankfurt Balkind where she managed corporate brand strategies for Time Warner, QVC and Sony, and helped launch the Adobe Acrobat and New York 1 brands. She is involved with a number of charities and educational causes; a member of the Dean's Council at the University of Pennsylvania; founding board member of Baby Buggy and a Judge for the Smithsonian Institution's New Media Innovation awards. Source: Company Press Release, January 21, 2003 Ned Brody SVP, Premium Services Report Builder − America Online, Inc. − Hoover's Online 25 Biography Brody brings to his new position a combination of business strategy and technology management. Most recently, he served as the CFO of LookSmart, a leader in search monetization, where he had both financial and operational responsibilities. Previously, he ran the eCommerce group and large advertising partnerships for LookSmart. Brody was also a management consultant for over 10 years with Mercer Management Consulting, where he most recently served as head of the San Francisco office and leader of Mercer's global Internet Practice. Source: Company Press Release, May 14, 2003 Brendan Condon SVP, Finance and Administration, AOL Networks Sales and Solutions Biography As Senior Vice President, Finance and Operations, Brendan Condon has overseen operations and ad servers, media plans and financials and other corporate functions for the Interactive Marketing group. Before joining AOL, Mr. Condon was Executive Vice President and Chief Strategist for Media Networks, Inc. (MNI), a company that sells local advertising in national magazines, which Time Inc. acquired in 1997. In that capacity, he served as the liaison for that division and the Time, Inc. titles for local cross−platform advertising programs and initiatives. Previously, he was Vice President and General Manager of MNI. Mr. Condon joined Time Inc. in 1984 as a statistical analyst in the company's newsstand distribution arm and has served in a number of other senior marketing and financial management positions in various Time Inc. divisions. Source: Company Press Release, January 14, 2004 Ron Nenni Director, Programming, AOL Radio@ Network Biography Previously, Mr. Nenni served as the Vice President of Programming at XACT Radio Network, a leader in digital marketing specializing in Internet radio and interactive media, where he oversaw the creation of over 85 online stations. Prior to his tenure with XACT Radio Network, Mr. Nenni held various positions at stations within the Infinity Broadcasting Corporation. He served as Operations Manager at Live 105, San Francisco's famed Alternative Rock station, and Executive Producer of Live 105.com, the station's website which ultimately attracted 3.5 million page views per month. Previously, at award−winning Album−oriented Rock station KOME−FM in San Jose, Mr. Nenni was promoted from Program Director to Operations Manager when the station switched to Alternative Rock. Under his direction, the station achieved the highest ratings in its history. Mr. Nenni was also responsible for orchestrating the market debut of the Howard Stern Show in 1993 and hiring Carson Daly − the now−popular MTV VJ − in 1995, which drove the station's emergence as a leader in the Alternative Rock format. While at KOME, Mr. Nenni oversaw the development of KOME's award−winning website in 1995, one of the first to use continuous updates and flash−based technology. Source: Company Press Release, February 18, 2003 Report Builder − America Online, Inc. − Hoover's Online 26 Overview Americans are online, and they've got mail. And lots of promotional CD−ROMs to boot. America Online, the Internet division of Time Warner (previously AOL Time Warner), is the world's largest Internet access provider with some 25 million subscribers using its service. The AOL proprietary network offers content, communication tools, and online shopping, among other services. It also owns Compuserve Interactive Services and has operations in foreign countries. The subsidiary is struggling in the wake of an industry−wide downturn. Under the leadership of CEO Jon Miller America Online is restructuring by cutting costs and emphasizing its "bring your own access" subscription−only content. In addition to Internet access, users get a wealth of content and services on its proprietary network, including news, sports, and entertainment channels; online chat and instant messaging; and e−mail. Outside the US, America Online offers Internet service to some 9 million people through operations in 13 countries. However, America Online is rappidly losing dial−up subscribers, and the company is instead focusing on selling content and services without Internet access. America Online has signed an agreement with Covad Communications Group to sell high−speed Internet access and services that it hopes will be more profitable than earlier deals. America Online owns several online businesses not associated with its proprietary network. Its Mapquest provides online maps for both consumers and businesses, and Digital City offers localized content covering some 30,000 cities, towns, and neighborhoods. Nearly 140 million people use instant messaging software from its ICQ unit (mostly outside the US), and its music offerings include the popular Winamp MP3 audio player and SHOUTcast streaming audio service. America Online has also launched its co−branded music subscription service with MusicNet. In the wake of an industry−wide downturn marked by the dot−com crash, a decline in subscribers and ad sales, and increased competition from other broadband operators and low−price dial−up services, the troubled Time Warner business segment is facing questions about its accounting practices. Reports also surfaced stating that it had inflated its subscriber numbers. Under the leadership of CEO Jon Miller (hired in 2002), America Online is restructuring its business operations to prevent the division −− once characterized as the "crown jewel" of Time Warner −− from further hindering the parent company's growth. In 2003 AOL Time Warner changed its name to Time Warner with the hopes that dropping the "AOL" will boost the tarnished image created by the merger. In accordance with its restructuring plan, America Online has adopted a business strategy that focuses on content. This strategy includes a "Bring Your Own Access" plan, which charges those who subscribe to a rival company's high−speed service an additional monthly fee to access more original content from Time Warner properties such as CNN, Time Inc., Warner Music Group, Warner Brothers Entertainment, New Line, and HBO. America Online is focusing on outside content as well; it has partnered with the National Football League to offer subscribers NFL broadcasts online. America Online is expanding its product offerings. It is marketing software that features more elaborate e−mail, instant messaging, and online search functions under the name AOL Communicator. Other plans include an online store to sell videos, DVDs, and music CDs; a personals site, Love.com, built around its free AOL Instant Messenger service; a Web log (blogging) service called AOL Journals; and a no−frills discount dial−up service under its Netscape brand to compete with its lower−priced rivals. The struggling division is also executing multiple rounds of layoffs. In late 2003 it consolidated its software development operations in Irvine and Mountain View, California, closing offices in San Francisco and San Diego. Report Builder − America Online, Inc. − Hoover's Online 27 History Stephen Case was developing new pizzas for Pizza Hut in the early 1980s when he began using an online service called The Source. Believing the technology had possibilities, he took a marketing job in 1983 with Control Video, which ran an online service for users of Atari computer games. When Control Video ran into trouble, Case helped the new CEO, Jim Kimsey, raise money (venture capitalist Alan Patricof was among the investors). In 1985 the company, rechristened Quantum Computer Services, launched the Q−Link online service. Four years later it unveiled a nationwide service called America Online and in 1991 the company took the moniker as its new name. America Online went public in 1992 and Case became CEO the next year. The company spent heavily on marketing in an effort to pass rivals Prodigy and CompuServe and unveiled a Windows−based version of its online software that year. Early investor and Microsoft co−founder Paul Allen sold his 24.9% stake in America Online in 1994 when the company denied him a seat on its board. That year it bought browser software maker Booklink Technologies. Before the end of the year, more than 1 million people subscribed to the AOL service. In 1995 America Online teamed with Bertelsmann to form AOL Europe. The following year it created subsidiary AOL Canada and partnered with Mitsui and Nikkei to launch AOL Japan. Also in 1996 America Online began charging a flat rate for its AOL service; subscriptions exploded but the added traffic clogged the company's network. Bob Pittman (founder of MTV) was appointed president and COO the next year and scaled back the company's marketing campaign to focus on solving its network problems. In 1998 America Online sold its network services operations to WorldCom in exchange for CompuServe's online services division and $147 million in cash. The company continued expanding internationally, forming America Online Latin America with the Cisneros Group. In 1999 America Online acquired Web browser maker Netscape Communications for about $10 billion. The deal fortified its joint venture with Sun Microsystems, through which the two companies agreed to develop enterprise software. The company also invested $800 million in Gateway as part of a joint−marketing pact and agreed to launch a co−branded Internet service with Wal−Mart. The deal of the century came in early 2000 when America Online announced it would acquire media giant Time Warner. After a year of regulatory scrutiny, the $106 billion deal closed in 2001, creating AOL Time Warner. Case became chairman of the new company, while America Online became a division led by Barry Schuler, formerly president of the Interactive Services Group. Also that year America Online agreed to purchase Bertelsmann's 50% stake in AOL Europe and formed a joint venture with computer maker Legend Group Limited to develop online services in China. America Online invested about $100 million in Amazon.com as the companies' expanded their marketing relationship. Post−merger, the America Online division showed a slowdown in revenue because of fewer ad dollars earned and slower subscriber growth. As a result, in 2001 America Online embarked on a reorganization that included tighter integration of its numerous interactive services and about 1,700 job cuts. It terminated its Sun Microsystems joint venture, iPlanet, as well. In 2002 AOL Time Warner filed an antitrust suit against Microsoft alleging that the software giant unfairly crushed Netscape with its Internet Explorer offering. Also in 2002 Schuler left America Online to head a new digital products development venture for parent AOL Time Warner. He was replaced by AOL Time Warner COO Robert Pittman, who resigned under pressure only months after he was sent to help lead the company's recovery. He was replaced by Jon Miller, previously a top executive at USA Interactive (now InterActiveCorp) who is overseeing a corporate reorganization. Amidst shareholders' criticism of the merged parent company's performance, Case (widely regarded as the merger's chief architect and proponent) resigned as chairman of the parent company in early 2003. He remains on the board of directors. Later that year Microsoft and AOL Time Warner settled their anti−trust suit; Microsoft agreed to pay AOL Time Warner Report Builder − America Online, Inc. − Hoover's Online 28 $750 million. Months later the parent company dropped the three letters "AOL" from its name to become Time Warner. Report Builder − America Online, Inc. − Hoover's Online 29 Products/Operations America Online has offices in the US (California, Ohio, and Virginia), as well as operations in 13 other countries. Selected Products and Operations • AOL Anywhere • AOLbyPhone (phone−based information service) • AOL.com • AOL Mobile (wireless services) • AOL Voicemail • AOL Communicator • Combined e−mail, instant messaging, and online search functions • AOL International • AOL Canada (80%) • AOL Europe • AOL Latin America (50%) • AOL UK • AOL Journals • AOL Messaging • AOL Instant Messenger (online communications service) • ICQ (communications software and portal) • Love.com (online personals) • AOL Music • Radio@AOL (online radio programming) • SHOUTcast (streaming audio service) • Spinner.com (online music service and player) • Winamp (MP3 audio player) • AOL Service (Internet access and content) • AOL for Broadband (provided by Covad Communications) • AOL for Broadband BYOA (bring your own access) • CompuServe Interactive Services (Internet access and content) • Netscape (discount dial−up Internet access) • Online properties • AOL MovieFone (movie listings and ticket sales) • Digital City (online community guide) • MapQuest (online maps) Report Builder − America Online, Inc. − Hoover's Online 30 Other Resources Available On Hoover's Online News for America Online (last 90 days) Company Press Release Archive Other Resources • Headquarters Map • Financial Data Definitions • Market Data Definitions • Comparison Data Definitions • Historical Financials & Employees Definitions Related Products From Our Trusted Partners Buy Reports and Books Additional Research On America Online • D&B Business/Credit Reports: America Online, Inc. • Corporate Hierarchy (D&B, Feb 1, 2004, Business Reports) • Entertainment En Masse: An Overview of Media Conglomerates (Hoover's, Inc., Feb 1, 2004, Business Reports) • IT Services: Identifying the Addressable Markets for Telecom Operators (Gartner, Inc., Mar 31, 2003, Business Reports) • Financial Performance Scorecard Second Quarter 2003: Continued Strength Teamed With Remarkable Leverage (Outsell, Inc., Oct 17, 2003, Business Reports) • Internet & Online Services Providers: Financial Analysis Profiles (BizMiner, Dec 23, 2003, Business Reports) • Cable and Other Program Distribution in the US (IBISWorld, Jan 26, 2004, Business Reports) • eCommerce Brokers Arrive (Forrester Research Inc, Mar 1, 2001, Business Reports) • North American IP Contact Center Market (Frost & Sullivan, Jun 9, 2003, Business Reports) Additional 3rd Party Libraries Report Builder − America Online, Inc. − Hoover's Online 31 Historical Financials & Employees Income Statement Revenue ($ mil.) Net Income ($ mil.) Net Profit Margin Employees Dec 03 6,428.0 −− −− −− Dec 02 7,148.0 −− −− 18,000 Dec 01+ 8,718.0 −− −− 18,000 Jun 00 6,886.0 1,232.0 17.9% 15,000 Jun 99 4,777.0 762.0 16.0% 12,100 Jun 98 2,600.0 92.0 3.5% 8,500 Jun 97 1,685.2 (499.3) −− 7,371 Jun 96 1,093.9 29.8 2.7% 5,828 Jun 95 394.3 (33.6) −− 2,481 Jun 94 104.4 6.2 5.9% 527 Year Historical Auditors Auditor Name Year Ernst & Young LLP 2001 Ernst & Young LLP 2000 Ernst & Young LLP 1999 Ernst & Young LLP 1998 Ernst & Young LLP 1997 Ernst & Young LLP 1996 Ernst & Young LLP 1995 Ernst & Young LLP 1994 + Fiscal Year−End Change Data Definitions Report Builder − America Online, Inc. − Hoover's Online 32 Copyright 2004, Hoover's, Inc. Report Builder − America Online, Inc. − Hoover's Online 33
