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Digital Marketing in the Jewelry Industry D. M. Gabrielle, Ph.D. “Gabrielle” Objectives 1. Explain general consumer behavior in the digital world 2. Leverage Web 2.0 and other technology for marketing 3. Write effective metadata and implement other effective search engine strategies 4. Capitalize on social networking to create digital communities Consumer Trends • Technology-focused – Social networking – Web 2.0 – Search-engine driven • Information-driven • Green • Throwback – People want a voice. – Consumers are tired of technology barriers. Web 2.0 Technology Increases: • Collaboration • Creativity • Secure information sharing • Community • Capability • Reciprocal communication Examples of 2.0 • • • • • Social networking http://facebook.com Video sharing http://youtube.com Wikis http://wikipedia.com Blogs http://blogger.com Folksonomy http://flickr.com Social Networking Facebook Twitter Facebook vs.2004Twitter Founded Users (Apr 2009) Employees Asks Connections Features 2006 200 million 5 million 700 29 What’s on your mind? What are you doing? Friends Followers Wall posts, photos, video, links, groups, events, causes, fan pages, applications, enhanced privacy settings Tweets Twittering • • • • Social networking Micro-blogging Status updates up to 140 characters Updated through RSS, SMS or Twitter website My Twitter Page 27 August 2009, TechCrunch 7 Online Marketing Trends - 2009 1. Increase customer retention efforts. 2. Create more attractive content. 3. Develop targeted, relevant communications on variety of devices. 4. Better leverage communities. * ClickZ, 2009 7 Online Marketing Trends - 2009 5. Increase analyses to drive business decisions given resource constraints. 6. Enhance search marketing advertising despite increased costs. 7. Integrate distribution channels despite the internal corporate challenges and higher costs. * ClickZ, 2009 Needs Assessment • Simple analyses can be done easily and free http://surveymonkey.com • Ask your clients, customers, members how many are currently using Facebook, LinkedIn, etc. before committing resources. Survey Question Example Rules of Thumb • If your website is more than 3 years old, consider a redesign. • If you still have a “splash” page, remove it. • Don’t have more than 2 moving items on a web page at any given time. • Try to reduce volume of text to prevent scrolling. Marketing Your Website • Check out your competition • View source • Ensure metadata (keywords, description, title, ALT tags, etc.) are effective • Take advantage of free marketing options • Consider industry publications and other paid marketing options Metadata • • • • Page Title Description Keywords ALT Tags Metadata Description • Character Limit- Typically 200 • When limit is exceeded, some search engines may bump you Description Example • <meta name="description" content="Carter's Jewel Chest, Mountain Home, Arkansas Professional Jewelers, Gemologist, Goldsmith, Master Watchmaker, Appraisers & Sales Jewelry Experts. Access online catalogs for jewelry and other fine products and services."> (245 characters) • Description: Found no description meta tag. • Keywords: Found no keywords meta tag. • Author: Found no author meta tag.This tag is not really required but helps for your (company) name recognition. milwaukee diamonds racine jewelry racine jewelery Hint: Misspell keywords Keywords • Put most important search terms at the top of the list. • For local businesses, regionalize search terms. • Don’t use capitalization. • Don’t use plurals. • Add unique descriptors. • <meta name="Keywords" content="Online Jewelry Shopping, Jewelry Store, Diamond Jewelry, Gemstone Jewelry, Bridal Jewelry, Engagement Rings, Pendants, Necklaces, Earrings, Bracelets, Loose Diamonds, Designer Jewelry, Watches,Huntsville,Osborne's Jewelers,Gifts, Presents, Love, Friendship, Special, Sale" /> • <meta name="Description" content="Shop Our Diamond & Precious Gemstone Jewelry Collection, Bridals, Engagement Rings, Wedding Bands, Fashion Rings, Pendants & Necklaces, Diamond Earrings, Bracelets & Bangles, and our Precious & Semi-Precious Gemstone Jewelry. Come Shop Our Jewelry Catalog & Browse our Jewelry Education Pages." /> (313 characters) Description • Keep it short and simple. • Include business name. • “Koser Jewelers is located in Mount Joy, PA (Lancaster County). We offer diamonds, custom jewelry, rings, watches, and more!” Metadata Title • Character Limits- Google 160, Yahoo 165, MSN 200 • When limit is exceeded, some search engines may bump you • Default page name in some software is “Home”, so be sure to change it • Unique title is needed for each page Page Title Description • <title>Carter's Jewel Chest, Mountain Home, Arkansas - Professional Jewelers, Gemologist, Goldsmith, Master Watchmaker, Appraisers & Sales Jewelry Experts. </title> (148 characters) • <meta name="description" content="Fine Jewelry from FamousName Designers and custom jewelry design in Atlanta, Georgia, adjacent to Perimeter Mall."/> • <meta name="Keywords" content="custom jewelry design Atlanta, famous name jewelry designers Atlanta"/> Another Keyword Example • <meta name="keywords" content="Carter's, Carters, Jewel, Chest, Mountain Home, Norther, North, Arkansas, AGS, American Gem Society, Jewelers, Jeweler, Goldsmith, Master Watchmaker, Appraisers, Sales"> Another Keyword Example • <meta name="keywords" content="jewelry, Koser, rings, watches, earrings, ear rings, custom, diamonds, gems, goldsmith, Mount Joy, Lancaster, PA"> Metadata Keywords • Character Limits- No real limits on most search engines but figure first 20 words as most important • No real consequence when limit is exceeded • Doesn’t carry as much weight as it once did with SEO, but still important <TITLE>Gem Collection : Tallahassee's Finest Jewelry Store</TITLE> <META NAME="DESCRIPTION" CONTENT="Offering diamond engagement rings, loose diamonds, engagement rings, platinum jewelry, swiss watches, ideal-cut diamonds, custom rings and 3-stone diamond jewelry."> <META NAME="KEYWORDS" CONTENT="diamonds, engagement rings, swiss watches, loose diamonds, diamonds online ideal-cut, wholesale diamonds, diamond database, diamond search, diamond bracelet, diamonds, rings, diamond, engagement, jewelry, earrings, ring, wedding band, blue diamond, pink diamond, champagne diamond, fancy diamond, diamond pendant, anniversary ring, carat gold, karat gold, certified diamonds, side stones, tennis bracelet, princess cut, diamond studs, diamond solitaire, ideal cut diamonds, online diamond, emerald cut, marquise cut, platinum jewelry, diamond clarity, diamond education, four cs, 4 cs, diamond grading, earrings, ring settings"> ALT Tags for Images • Help drive traffic to website and ensure Section 508 accessibility • <img src="images/the-store.gif" alt="The Jewelry Artisans Store” • Avoid blank ALT tags such as <img src="service/Images19/Categories/ eCatalog/BB2009.gif" alt="" Free Website Promotion • Exchange links with other organizations and businesses • Take advantage of free website submission tools like http://addme.com Example of Empty ALT Tag • <IMG SRC="images/gems.jpg" WIDTH="240" HEIGHT="198" BORDER="0" ALT="”> I’ve attracted visitors, now what? • Website must: – – – – – Be well designed Provide appealing headline, image Attract clicks Drive traffic Include a call to action that leads to conversions (for example, visit http://gabrielleconsulting.com) Give Them a Reason to Stay Sample Stats Why Facebook? • Costs only time • Facilitates networking with your target market • Provides 250 million potential customers • Helped elect a President Obama’s Facebook Page MyBarackObama.com Blogs • Help drive traffic to your website • Doesn’t cost anything but time – http://wordpress.com – https://www.blogger.com – http://technorati.com/pop/blogs/ Top 100 sites, great for ideas Two Audiences • Blog post titles should be “search engine friendly.” • Blog post titles should also be creative. • You need to update your blogs to keep people interested in following you. Digital Marketing- Push • Push- Marketer has to push messages to users for content to be viewed • Involves marketer and recipients – Email, SMS, RSS • Personalized and targeted • Detailed tracking and reporting Digital Marketing- Push Cons of Push: • Regulated • Requires technology to deliver content – Email marketing application, RSS feeders • Delivery can be blocked or filtered Email Campaigns • • • • • Personalize when possible. Make content visually appealing. Keep text to a minimum. Provide discounts or incentives to click. Keep frequency to less than once per 1-2 weeks. • Include a call to action. My Facebook Page Pickens Plan- Great Marketing Info. My LInkedIn Page Some of my LinkedIn Groups What is Next? Web 3.0 • • • • The next iteration of the Internet More like a personal assistant Vastly expanded search functions Learned capabilities Your Call to Action 1. Website – SEO – Metadata – Stats 2. Social Networking – Facebook – Twitter – LinkedIn 3. Web 2.0 Questions? 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