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1 Legal and Ethical Issues Marketing – Chapter 6 Notes Roles of the Government Executive Branch - President; Executive Department (___________, Commerce, Treasury) ______________ Branch - Congress (___________; House of Representatives) Judicial Branch - network of _________ at all levels of government Role of Service Provider and Customer government spends a lot of money to carry out its responsibilities (almost ____ of GDP) Role of Regulator enforce laws designed to protect the safety, health, and welfare ___________________ Protecting Consumers Food and Drug Administration (FDA) - regulates the labeling and safety of ___________ _____________________________ (nutrition facts labels, approves new products) Consumer Product Safety Commission (CPSC) - oversees the _________ of products such as toys, electronics, and household furniture 5 Toys recalled by the Consumer Product Safety Commission Protecting Workers Equal Employment Opportunity Commission (______) - responsible for the fair treatment of ________________with regard to hiring, firing, and promotions o prevent discrimination due to race, age, and gender Occupational Safety and Health Administration (______) - sets guidelines and enforces ______________ safety and environmental concerns Protecting Investors Securities and Exchange Commission (SEC) - regulates the sale of _________ (stocks and bonds) Protecting the environment Environmental Protection Agency (_____) - established in 1970 to protect human health and our environment o monitoring and reducing _____ and ___________ pollution o oversees recycling and hazardous waste _____________ Federal Trade Commission (______) - responsible of enforcing the principles of a private enterprise system and protecting ________________ from unfair or deceptive business practices Bureau of Consumer Protection responsible for enforcing consumer protection laws and trade rules (truth-in-advertising laws; help with ______________________ and other fraud complaints) Bureau of Competition prevention of anti-competitive _____________ and business practices (prevents monopolies; _____________________________; anti-competitive mergers) Bureau of Economics studies the impact of its actions on consumers and _________ its findings 2 Legal and Ethical Issues Monitor of our Economy Federal Reserve System - _____________________ (attempts to adjust our economic situation) Business Supporter Small Business Administration (SBA) - government agency that provides _____________ to small businesses Business and Social Responsibility In the Workplace ______________ - allows workers to choose their work hours Telecommuting - involves working at ___________, usually on a computer Extended Family Leave - leave from __________ with pay in addition to the time required by the Family and Medical Leave Act On-Site Child Care - on-site child care very popular with ___________________ families Health Care Benefits (major employee ____________) Time Off ___________ (vacations, sick days, and personal days) __________________ - nonprofit organization that helps produce public service advertising campaigns Green Marketing - companies engage in the production and promotion of _______________________ safe products _________________ environmentally friendly _________________ ozone safe Business Ethics Ethics - guidelines for good _________________ John F. Kennedy's _______________ Bill of Rights to be ____________________________ against fraud, deceit, and misleading statements, and to be educated in the wise use of financial resources to be protected from _______ products to have a __________ of goods and services to have a __________ in product and marketing decisions made by government and business Better Business Bureau (_____) established in 1912, the BBB is a nonprofit organization that promotes __________________ among businesses Price gouging - pricing products ____________________ when the need is great or when consumers do not have other choices Whistle-blowing-_____________ an illegal action of one's employer