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Personal Listening Skills Overview: ACT ONE International Communication is vital to an organization’s success. But effective communication is not only the ability to speak or write well; it hinges on the ability to listen. More than simply “hearing,” listening is the ability to receive, attend to, interpret, and respond to verbal and non-verbal messages. Robert Baden Powell Program Description: Participants will complete an on-line assessment to gain insight as to their natural and preferred approaches to listening. Their “Personal Listening Profile” becomes the workbook for the program. The profile identifies five approaches to listening: • Appreciative (to relax and enjoy the listening experience) • Empathic (to support and understand the emotions of the speaker) • Discerning (to gather complete and accurate information) • Comprehensive (to organize information and understand the meaning of the message) • Evaluative (to critique information and make a decision) The program will help the participants understand which approaches come most naturally, and which ones require more conscious effort. Most importantly, they will discover skills and techniques for using the most appropriate approach for any given situation. The program will also have participants practice using different approaches in appropriate situations. Program Length: ½ day to 1 day is typical Assessment and Customization: This program can be customized specifically for certain disciplines (sales, accounting, leadership, etc.). For client in-house programs, case studies will also be generated to focus on specific challenges. Strategic Outcomes: • • • • “If you make listening and observation your occupation you will gain much more than you can by talk.” Explore the role that listening plays in communication effectiveness and understand the difference between hearing and listening. Identify your communication gaps depending on the motivation of the speaker. Learn about the characteristics of each of the five approaches. Create action plans to help apply new listening skills. P: 403.248.4599 Email: [email protected] “The most important thing in communication is hearing what isn’t being said. The art of reading between the lines is a life long quest of the wise.” Shannon L. Alder Here’s what others are saying: “My Personal Listening Profile what right on the money. It helped me find ways to improve listening in critical situations, including at home!” “The workshop was very engaging. We got to practice new skills, and everyone in the room tried hard, and had fun doing it.”