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Changing protocol from TCP/IP to Named Pipes When you receive an error that reads, “Cannot generate SSPI Context”, “Unable to Connect to Database” or “Timeout expired”, try the following: (must be logged in with Administrative rights) 1. Select START in the lower left corner of your screen. 2. Select RUN from the Start menu 3. In the Open field type CLICONFG and select “OK”. This opens the SQL Server Client Network Utility as shown below: 4. Under the “General” tab, verify that the Named Pipes protocol is listed in the “Enabled Protocols by order” field. If not, select Named Pipes and click the “Enable>>” button. 5. Click the “Apply” button 6. Click the “OK” button. 7. Reboot your workstation. 8. Log in to SuccessWare21 and verify that the error does not occur. If it does, contact SuccessWare Technical Support. You will also want to check the ODBC connection for SW21_Master. To do this: 1. Select START in the lower left corner of your screen. 2. Select RUN from the Start menu 3. In the Open field type ODBCAD32 and select “OK”. This opens the ODBC Data Source Administrator utility as shown below. 9276 Main St., Bldg 2 Clarence, New York 14031 Phone 716 565-2338 Fax 716 565-2328 www.successware21.com *NOTE: for 64 bit operating systems, you will need to browse to this file located in C:\Windows\SysWOW64 folder 4. Select the “SW21_Master” and click the “Configure” button and you will see this window: 5. Click NEXT and you will see this window: 2|Page 6. Click the “Client Configuration button” and you will see this window: 7. Select “Named Pipes” (on the left under Network Libraries) and click “OK” 8. Click “Next”, “Next”, Finish” and “OK” in that order. 9. Try opening Successware®21 again As always, SuccessWare is responding to your needs and requests. If you have any questions regarding these instructions, or if these remedies do not resolve your situation, please call our office for further assistance at 1-888-251-2779. Thank You 3|Page