Download (7) Communication Skills

Communication Skills
Presented By:
Dr. Mohamed Hassan Taha
Exercise:
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Please we need you to be divided into two groups, each
group sit in a raw.
Look at the picture for 15 seconds
Then I will show you a picture in the screen.
look at it for 3 minutes.
Then write down what you see in details (3 minutes)
(what do you see, it looks like, …….etc), please describe
in details.
Collect Reponses form each group
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What do you See in this image? (3 minutes)
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And this?
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Reading Test: What do you Think?
 I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I
was rdgnieg
-------------------------------------------------------THE PAOMNNEHAL PWEOR OF THE HMUAN MNID
Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it
deosn't mttaer in waht oredr the ltteers in a wrod are, the
olny iprmoatnt tihng is taht the frist and lsat ltteer be in
the rghit pclae. The rset can be a taotl mses and you can
sitll raed it wouthit porbelm. Tihs is bcuseae the huamn
mnid deos not raed ervey lteter by istlef, but the wrod as a
wlohe.
Amzanig huh?
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What Do communication mean to
You?
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Perception:
 “Selecting, organizing, and interpreting sensory
stimulations into a coherent picture of the
world.”
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Learning outcomes:
 By the end of this lecture you will be
able to:
1. Consider the importance of communication
skills.
2. Recognize the importance of learning
communication skills.
3. Evaluate what effective communication is.
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Communication
 Meaning "to share“, the activity of conveying
information through the exchange of ideas,
feelings, intentions, attitudes, expectations,
perceptions or commands.
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Communication defined
Transfer of message from one mind (sender) to other mind
(receipient) will be successful, if following stages are performed
well
 Source
 Select the message according to the situation and the
audience
 Wording the message
 Uttering the words
 Target
 Listening
 Understanding
 Registering the message
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Areas are to be watched in CS
 To get the best results from our communication, following
four areas are to be watched
 What we mean to say?
 What we actually say?
 What the other person hears?
 What the other person thinks he hears.
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‫االتصال ‪ :‬عميلة ذات اجتاهني‬
‫القيم واالتجاهات‬
‫اللغة‬
‫فك الشفرة‬
‫النظر‬
‫االختالفات الثقافية‬
‫اإلزعاج‬
‫المستقبل‬
‫التشفير‬
‫المرسل‬
‫االستماع‬
‫التغذية الراجعة‬
Question?
What part of the communication process has the sender
translating the message into symbols or language?
A. Message
B. Encoding
C. Decoding
D. Feedback
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Important of Communication Skills
in Medical Field
 https://www.youtube.com/watch?v=nvwR74XpKUM
 https://www.youtube.com/watch?v=BM40glNfbYc
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Important of Communication Skills
in Medical/Health Field
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The importance of effective communication in
medical/health field:
1.
Basics of all human interaction
2. Core competence of medical professional
3. Core skills for learning and employment
4. Trustworthiness of medical professional is dependent on
the quality of communication
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Importance of effective
communication
 Patients: Increase patient satisfaction and compliance
 Doctors feel:
less frustrated
2. satisfied
3. success
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Communication as professional
competency
 Effective communication is essential for optimal patients
outcome
 Poor communication lead to undesired outcome
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To become a good communicator you
need
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Be stimulating
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Be conscious
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Apply body language
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Have a smile on your face
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Be a mirror of your message
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Emphasize all the time
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Use the “kiss” method (Keep it So simple)
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Maintain a right distance
of bias
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WHAT NOT TO DO?
Exaggeration
2. Filtering
3. Vagueness and generality
4. Egocentric language
5. Deviation from the subject
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WHAT NOT TO DO?
Confusing facts with opinions
2. Hands to face gestures
3. Hands in the pocket
4. Objectionable postures
5. Ahs AND pauses – UNWANTED WORDS OR PHRASES
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Barriers to Successful Communication
1.
Ability of the sender – how much the sender understands of the
message they are trying to send
2.
Content – including technicalities and jargon
3.
Method of communication – including style and body language
where appropriate!
4.
Skills and attitude of the receiver
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Barriers to Successful Communication
5. Organisational factors – complexity of the
organisation, scope of the organisation
6. Cultural attitudes
7. Perceptions, prejudices and stereotypes
8. Inappropriate target for the message
9. Technical capabilities – ICT!
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Written Communication:
Emailing Skills
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When to use email
 If the communication will require a lot of back-and-forth
discussion or if the subject is delicate or sensitive you
should call or speak with the person directly
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Written Communication:
Emailing Skills
 When to use email
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Practical Steps in Email Writing:
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Start writing your Email with the Subject line.
Write the consent of your Email.
Do attachments if Any…
Practice etiquettes
Proofread your email
Write the email address that you would like to send
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Effective subject lines
 Clarity
 Descriptive
 Critical information
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Before you start writing, ask
yourself…..
 Is this truly the correct person to contact?
 What is my goal?
 Should this conversation be held in person or over the
phone?
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Use a polite and respectful greeting and closing
Professor Anderson,…….
Respectfully,....
Sincerely,…..
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Email Content
 Brevity and clarity
 Try to keep each email short
 Use paragraphs (5 sentences each)
 Is this message scannable and actionable?
 Use topic sentences
 One topic per email
 Provide important dates or references
 Put each action or point on its own line
 Prepare your Signature automatically.
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Remember…
 Emails are permanent
 Emails are searchable
Also If you do not write the subject the email will not be searchable
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The elements of email etiquette
 General format
 Writing long messages
 Attachments ( the document name should be searchable)
 Delivering information
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Learning outcomes:
 By the end of this lecture you will be
able to:
1. Consider the importance of communication
skills.
2. Recognize the importance of learning
communication skills.
3. Evaluate what effective communication is.
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References:
 Ibrahim Al Alwan (Editor), Mohi Eldin Magzoub (Editor),
Margaret Elzubeir (Editor), 2013, International handbook
of medical education: a guide for students.
 Zubair amin 2006, Basics in medical education.
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