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Less Content = More Quality Norwegian Cancer Society Gerry McGovern [email protected] www.customercarewords.com @gerrymcgovern Norwegian Cancer Society Top Tasks Tasks 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Treatment of Cancer (therapies , adverse effects , risks, prognosis) Symptoms of cancer Preventing cancer - what can you do? Cancer (symptoms, prognosis, treatment) Research (latest results) Choosing a hospital for cancer treatment (waiting times, best deals) Patients - what rights do you have? Relatives - how to deal with it? Waiting times (treatment, reconstruction, rehabilitation) Nutrition and diet to prevent cancer Examining yourself - this is how you do it Ask professionals for advice (e-mail, phone, chat) Children and young people with cancer Suspicion of cancer Mass screenings (mammograms, prostate, cervix) Life after cancer treatment (return to work and everyday ) Diagnoses (various cancers) Doctor Visit - what to think about and ask? Norwegian Labour and Welfare Administration and hospitals Classes and groups for people with cancer and their families Total Vote % of Total Vote 22950 Cumulative Vote Cumulative Tasks 1346 951 876 860 820 5.9% 4.1% 3.8% 3.7% 3.6% 5.9% 10.0% 13.8% 1.3% 2.5% 3.8% 17.6% 5.1% 21.1% 6.3% 710 634 585 560 513 501 490 488 452 451 3.1% 2.8% 2.5% 2.4% 2.2% 2.2% 2.1% 2.1% 2.0% 2.0% 24.2% 27.0% 29.6% 32.0% 34.2% 36.4% 38.5% 40.7% 42.6% 44.6% 7.6% 8.9% 10.1% 11.4% 12.7% 13.9% 15.2% 16.5% 17.7% 19.0% 440 429 423 1.9% 1.9% 1.8% 46.5% 20.3% 48.4% 50.2% 21.5% 22.8% 416 1.8% 52.0% 24.1% 398 1.7% 53.8% 25.3% Top 25% 26-50% 51-75% 70% increase in one-time donations 88% increase in monthly donors registered 164% increase in members registered 348% increase in incoming links 80% increase in visitors 5,000 to 1,000 pages 45 publishers to 6 Less Content = More Quality Norwegian Cancer Society Gerry McGovern [email protected] www.customercarewords.com @gerrymcgovern