Download Frequently Asked Questions

Micromedex Mobile Apps – Frequently Asked Questions
How are the ‘global’ (outside the US & Canada) apps different from those already available to
users in the US & Canada?
From a functionality standpoint, the global apps are identical to the apps currently available in
the US and Canada. The only difference is that the global apps (outside the US & Canada) must
be unlocked using passwords provided to Micromedex 2.0 customers online. This means that
non-Micromedex customers are not able to utilize or purchase these apps.
I am not a Micromedex customer but I can access / have been accessing Micromedex apps
outside the US & Canada for free. What does this mean for me?
The Micromedex Drug Information and Drug Interactions apps for Apple® devices have until
now been free to non-customers in some countries. However, at the end of October, these will
be replaced by the password protected apps outside the US & Canada. Going forward the only
way to access Micromedex apps for Apple devices outside the US & Canada will be to purchase
an online subscription to Micromedex.
If you would like to know more about becoming a customer, please contact your local
representative, email [email protected] or register here for a one month online
trial.
I am a customer and have been using the Micromedex Drug Information app for free – now it
is asking me for a password – where do I get that from?
The Micromedex Drug Information app is still free for subscribing customers. If you are a
Micromedex customer, please view the download instructions. For Drug Information, Drug
Interactions, and IV Compatibility apps: while in Micromedex 2.0 online, you should click the
mobileMicromedex button at the top of any page and you can find the password in the section
relating to the app you require.
Are there any apps available for Android internationally?
Yes:
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the FREE Micromedex Drug Information app is available on Android everywhere except
Latin and Central America.
the PAID Micromedex Drug Interactions app ($9.99) is available on Android in the US,
Canada & Australia.
In the US and Canada, the apps available on Android are Drug Information, Drug
Interactions, IV Compatibility & Pediatric Essentials (but not NeoFax Essentials.
Why are some Micromedex apps only available on iTunes?
Currently, some apps are available on Android or Blackberry outside of the US and Canada.
Truven Health Analytics™ endeavours to deliver the most trusted, evidence-based clinical
content on the most current technologies and platforms. There is continuous evaluation of
device usage, and our mobile development resources are assigned based on the greatest need.
We aim to optimize our products for mobile platforms based on usage, and presently, device
usage among our customer base is centered predominantly around Apple applications.
The apps don’t seem to be available on Palm/Pocket PC – are these coming soon?
We’re committed to providing information on the latest technology and platform; therefore we
have decided to discontinue the Palm and Pocket PC mobile platforms for the Micromedex apps.
The final Palm/Pocket PC volume, V156, expired on August 6, 2013. All five of the Micromedex
applications are now available for customers using Apple iPhone®, iPad®, and iPod touch(R)
devices.
I thought they were free – why does iTunes state they cost $9.99/$29.99?
The Micromedex apps are free to customers outside the US and Canada. If you are based
outside the US and Canada, please check your country or region is selected correctly in iTunes;
the apps should then be listed as free.
Are the Micromedex apps available in Latin America?
The Micromedex apps are not currently available in Latin America, but some apps for customers
in Latin America may be available in the future.
Why am I unable to find Micromedex apps when I search in iTunes?
Please check your country or region is selected correctly in iTunes; search for ‘Micromedex’ and
you should be able to view the available apps.
I’m unable to access IV Compatibility/NeoFax Essentials/ Pediatrics Essentials apps.
The Micromedex Drug Information and Drug Interactions Apps are free to all Micromedex online
customers. Online subscriptions to IV Compatibility, Neofax and Pediatric Drug Information are
required in order to access the associated Apps.
If you would like to know more about becoming a customer, please contact your local
representative, email [email protected] or register here for a one month online
trial.
I have a subscription to Neofax Essentials and/or Pediatrics Essentials. How do I access the
app?
To obtain your quarterly password for the NeoFax or Pediatrics Essentials apps, please contact
email support at [email protected] from an official work email address
(Gmail, Yahoo! Mail, Hotmail, etc., will not be accepted.) Or call the Customer Resource Center
(CRC) at +1 303.486.6444. As long as you have a subscription to the associated product, you will
be able to access the app on iTunes.
Where do I find my passwords to download the apps?
For Drug Information, Drug Interactions, and IV Compatibility apps:
While in Micromedex 2.0 online, click the mobileMicromedex button at the top of any page and
you can find the password in the section relating to the app you require.
For NeoFax and Pediatrics apps:
Please contact email support at [email protected] from an official work
email address (Gmail, Yahoo! Mail, Hotmail, etc., will not be accepted) or contact the Customer
Resource Center (CRC) on +1 303.486.6444 to obtain quarterly passwords.