Download Benefits of Effective Internal Communication

Running head: COMM 111
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Non-Governmental Organizations
Name
Unit
Course
Lecturer
Date
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QUESTION 1
1. The thesis statement reads, ‘It has become apparent to us that one of the biggest problems
confronting American education is the increasing job training of our colleges and
universities. Throughout the country, schools are under pressure to become job-training
centers and employment agencies’.
The statement is relevant and effective for the study. It summarizes all that is being
discussed in the paper and also discusses more on the subject matter.
2. The specific audience that is best suited to read and use the details of such a paper are the
scholars that are endowed with the responsibility of training and also helping the young
students in making their personal decision.
3. The article has used an introduction that sets the scene to the reader and allows them to
get a preview of the whole paper and what the paper is discussing. The introduction is
quite effective as it clearly paints a picture that prepares the reader of what the paper is all
about.
4. On the issue of Liberal Education, the writer was expressed their opinion directly. The
paper states that there are gaps in the liberal education. Actually, upon reading the paper,
you realize that the writer is a bit biased toward liberal education. He/she goes a log to
indicate what people have had to go through as the enemies of liberal education.
However, there is not much to at play to help determine the credibility of the writer.
5. The type of conclusion that has been used in this paper is referred to as the strong
statement. In this kind of statement, the writer gives a very strong statement that
concludes the paper and also strongly expresses their opinion on the subject matter of the
paper.
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6. In this paper, medical students are encouraged to have broad based education by the
move of the National Endowment for the Humanities (NEH) to infuse the liberal arts into
medical education and other specialized schools. It even gave grant to medical schools to
encourage the same.
7. The curriculum at my university allows the students to have broad based education
through the different that are offered. There are some courses like HIV Aids that is
offered to each and every student regardless of the course that they undertake and also
there is a common unit like the communication skills that is done by all student in
campus. These common units are essential as they make the students education broad
based and increases the knowledge of the student in the university.
QUESTION 2
Discuss 5 benefits of effective communication within an organization.
Introduction
Internal communication can be defined as not only being the few official communications
within the organization, but also internal letters, notice board letters, and also staff meetings.
Rather internal communication can be taken to refer to the constant and common
communications that take place in the organization. Therefore, we can agree that internal
communication is taken to mean more than the meetings that staff attend of the memo that is sent
around in the organization. It includes, pleasantries, gossip, body language, among others.
Significance
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Internal communication is very significant to an organization as it is viewed and actually
it is the basic building block of the organization. The culture of the organization is considered to
be the atmosphere that the organization grooms at the firm. This atmosphere dictates that
communication that take place at the organization. The company or organization mission, vision
and all the wok processes taking place there are all based on communication.
Benefits of Effective Internal Communication
If the communication at the organization is effective, and the different stake holders are
When your organization is communicating effectively with its internal stakeholders, whether
they are employees, management or volunteers, it develops a cohesive culture where everyone is
focused on the same goals and has the same objectives. By working within a cohesive culture,
your stakeholders can work more efficiently together and collaborate more effectively. Some
specific benefits that can result from effective internal communication include:
Employees can make more decisions themselves since they have the tools and knowledge
to know the "right" decisions in line with the organization’s goals;
Staff can identify better with the goals, mission and procedures of the organization,
which can result in a sense of "making a difference" and increase effort and efficiency;
Programmes and departments share more resources and information resulting in less
duplication of work and stronger impact as a whole organization
Day-to-day conflict can be reduced since a lot of conflict is the result of conflicting ideas
on what is important to the organization;
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Although effective internal communication may not bring about all of these results for all
organizations, it can go a long way towards building an organizational culture where people
work together effectively towards a common goal.
Overall we have to study about this effective internal communication of sharing
information because, in article “Turning Customer Service Inside Out! How Poor Internal
Customer Service Affects External Customers” by Craig Harrison (2006), he indicates clearly
that the effective internal communication including with sharing information within
organization, between departments is positively effect to the job’s outcome which is mean
products and service. In this article, the writer also purposes his idea of happier employees when
they have great internal communication as well. Agreeing with the article “Improve Business
Performance with Effective Internal Communications” from SnappComms (2011), which
is demonstrate that “Companies with effective internal communications have a 15.7 percents
higher market value and deliver 29 percents higher shareholder return”, which can imply “higher
market value” equal higher hotel’s performance. And the employee will work better and happier
when they have good internal communication environment. It can assume from these all
evidences that effective internal communication is positively affect to the job performance that
including both in manufacture and industry. To improve internal communication of sharing
information to be more effective will definitely make a positive impact to the overall business.
And a measurement for this improvement we can measure both from employees and customers.
If the improvement is effective, the job satisfaction due to effective of internal communication of
sharing information must also be higher. Lastly, the customer satisfaction must be higher, the
complaints must me reduce as well.
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According to article “HR has A Key Role to play In Internal Communication” by Shahida
Kazmi (2011), Kazmi believes that the “effective internal communication deals with the
exchange of information within an organization to create a shared understanding that drives the
behaviors and actions needed to move the business forward”. Kazmi explains more that the
exchange or sharing information is, the information has to be received and acknowledged by all.
It means that any responsible departments have to know the sharing information; what their
department responsible for. It is also that information has to be detailed, clear and correct by
indicating the venue, the period time and all necessary detail as well. Furthermore, in “Internal
Communication Toolkit” by Jessica Hume of CIVICUS (2010), she stated that when
organization is communicating effectively with its internal, it develops a cohesive culture where
everyone is focused on the same goals, has the same objectives and same understanding. This
should lead organization to be successful of effective internal communication of sharing
information will let employees make more decisions themselves since they have the information
and knowledge to know the "right" decisions. And Day-today conflict can be reduced since a lot
of conflict is the result of conflicting ideas and information on what is important to the
organization.
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References
SnappComms. Improve Business Performance with Effective Internal Communications.
RetrievedApril 14, 2011, from http://www.snapcomms.com/ solutions/improve-businessperformance.aspx
Craig Harrison (2006, July 25) Turning Customer Service Inside Out! How Poor Internal
Customer Service Affects External Customers” Message posted to
http://www.citeman.com/886-how-poor-internal-customer-servicenegativelyaimpactsexternal-customers/Businesstraining.com. What are internal
communications? Definition and Overview. Retrieved May 5, 2009, from
http://businesstraining.com/resources/tag/defineinternalcommunications/
Davenport, E., & Hall, H. (2002). Organizational knowledge and communities of practice.
Annual Review of Information Science and Technology, 36, 171-222.
Hopkins, L. (2006, July 6). What is internal communication? Message posted to
http://www.leehopkins.net/2006/07/06/what-is-internal-communication/