Download WRITING SKILLS

COMMUNICATION TECHNIQUES
Zanete Garanti
Lecturer
University of Mediterranean Karpasia
About the teacher
Zanete Garanti
 Email:
[email protected]
 Office: AKUN main building, room 202
 Telephone: 227-3367/8 (113)
 Mobile phone: 0533 850 5809
About the course
 This
course is designed to help you with a
practical communication skills.
 In this course you will learn to:
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communicate effectively,
communicate via letters, emails, social
media,
give a presentation,
prepare your CV and cover letter,
have an interview.
Assesment
Type
Midterm:
Note
Examination –
Multiple choice
and true - false
Weight
% 30
Makeup
Examination –
Multiple choice
and true - false
Project:
In class
assignments
(portfolio)
% 30
No make-up
Final:
Examination –
Communication
practice
% 40
Examination –
Communication
practice
1. Why communication
matters?
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Communicating as a
professional,
Unique challenges of
business
communication,
Communication
process,
Technology in business
communication,
Ethical and legal
communication.
Importance of communication

Communication is the process of transferring
information and meaning between senders and
receivers, using one or more written, oral, visual, or
electronic media.
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The essence of communication is sharing- providing
data, information, insights, and inspiration in an
exchange that benefits both you and the people with
whom you are communicating.
Do you agree?
 Communication
is important to your
everyday life.
 Communication is important to your
career.
 Communication is important to your
company.
 Communication is important to your
success.
Effective communication
Provide practical information,
2. Give facts rather than vague impressions,
3. Present information in a concise, effective
manner,
4. Clarify expectations and responsibilities,
5. Offer compelling, persuasive arguments
and recommendations.
= Effective messages are practical, factual,
concise, clear, and persuasive.
1.
Formal and informal communication

In formal communication network
ideas and information flow along the
lines of command (the hierarchical
levels) in the company’s organization
structure.

Informal communication network
encompasses all communication that
occurs outside the formal network. It
occurs naturally or when formal
network doesn’t provide information
that you wan
Information flows in formal
communication networks
Challenges of formal communication
 The
globalization of business.
 Increase in workforce diversity.
 Increasing value of business information:
 Competitive
insights,
 Customer needs,
 Regulations and guidelines.
 Heavy
dependence on technology.
 Organizational structures and leadership style.
 Reliance on teamwork.
Communication barriers
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Noise and distraction
Competing messages
Filters
Channel breakdowns
Lack of planning
Cultural, social, psychological
barriers
Emotions
Poor listening
Information overload
…
Basic communication process
Social communication process
Role of technology in
communication process
 Keep
technology in
perspective- it is a tool, not a
replacement of interpersonal
communication.
 Information
overload.
 Information technology
productivity paradox.
https://www.youtube.com/watch?v=Cma3MABaHsw
Ethical and legal communication
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Ethics are the accepted principles of conduct that
govern behavior within a society.
Ethical communication includes all relevant
information, is true in every sense, and is not
deceptive in any way.
Unethical communication can distort truth or
manipulate audiences in variety of ways:
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Plagiarizing,
Omitting essential information,
Selective misquoting,
Misrepresenting numbers,
Distorting visuals,
Failing to respect privacy or information security needs.
Ethical dilemma, lapse, code, audits
 Ethical
dilemma is a choice
between alternatives that all
might be ethical and valid.
 Ethical lapse is making a choice
you know to be unethical.
 Ethical code is written ethics
policy to help employees
determine what is acceptable.
 Ethics audits is conducted to
monitor ethical progress and to
point out any weaknesses.
Legal communication
Business and everyday communication is also
bound by a variety of laws and regulations,
including:
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Promotional communication,
Contracts,
Employment communication,
Intellectual property,
Financial reporting,
Defamation,
Transparency requirements.
Practical applications
homework 
6
keys of powerful communication:
https://www.youtube.com/watch?v=XCc6-qr0Gww
 Basic
communication model:
https://www.youtube.com/watch?v=yUGW2d6nXe0
 Rich
Valdez on communication skills:
https://www.youtube.com/watch?v=Ybv9qF8Fiuw
Test and apply your knowledge
Now you should be able to answer these questions:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
What benefits does effective communication give you and your
organization?
What are the five attributes of effective business communication?
What are the six traits of professionalism?
What steps have to occur before an audience member perceives the
presence of an incoming message?
What are the most common barriers in any communication
environment?
How is communication affected by information overload?
What is ethical dilemma?
What is ethical lapse?
Why do you think communication is vital to the success of every
business organization? Explain briefly.
Is it possible for companies to be to dependent on communication
technologies. Give examples and explain briefly.
TASK
 Analyse
the Facebook page of your favorite
company.
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Does it communicate with people regulary?
What kind of messages it delivers?
Thank you
for your
kind
attention!