Download Effective Listening - Gordon State College

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Which is usually more believable? Verbal or nonverbal
What is interaction adaption theory? What does it
mean?
Kinesics refers to the study of ___________?
 Example?
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Haptics refers to the study of ____________?
 Example?
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Chronemics refers to the study of _________?
 Example?
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Proxemics refers to the study of __________?
 Example?
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Paralanguage is the study of _____________?
 Example?
Verbal, nonverbal, and listening
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Charades vs. Taboo
 Which was more difficult? Communicating without verbal
or without nonverbal? Explain.
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Easier or Harder?
 Taboo with nonverbal movements?
 Charades with verbal (descriptions)?
 What did the two activities teach you about the
importance of both nonverbal and verbal communication?
 How did listening play a role?
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How do you have to use verbal communication,
nonverbal communication, and listening (together) in
during a conversation?
Chapter 6 Lecture/Recap
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Difference?
More of an active process?
Riding to the mall with my friend, Shannon. We
decide to play the Elle Varner cd while we are on
the road. Then, Shannon and I start to talk about
her baby shower and how much fun we had with
all of our friends.
 Are we hearing or listening to each other? Are we
hearing or listening to the music?
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Working memory theory
 e.g. processing and storage while hearing
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Is listening impacted by culture? Gender?
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Receiving
Responding
Recalling
Rating
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“hear and attend”
Acknowledging the message (verbally and
nonverbally)
Selective reception
Mindful vs. Mindless
Ways to improve
 Eliminate noise and physical barriers
 Do not interrupt reception
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Giving feedback
Verbal? Nonverbal? Or both?
Ways to improve
 Adopt other’s point of view
 Take ownership of words/thoughts/ideas
 Remember, your thoughts aren’t universal
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Understanding, storing, and remembering
Word-for-word?
 Could this be difficult and possibly hurt effective listening?
 Example
▪ What is the moral of the story?
▪ What year did the story take place?
▪ Was the mother helping her son or daughter?
▪ Who did the mother go to for advice?
▪ How many weeks did she wait before she returned?
▪ How many times did I say the word “and” throughout the story?
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Ways to improve
 Repeating the information
 Mnemonic devices (e.g. acronyms)
 Chunking information
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Evaluation and Assessment
Do you agree? What is the context? Does the
message have value?
Facts vs. inferences vs. opinions
How to improve
 Detect speaker bias
 Be open to change
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For information (examples?)
For enjoyment (examples?)
For cultural understanding (examples?)
For advice (examples?)
To help others (examples?)
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Personal relationships (examples?)
Educational context (examples?)
Occupations (examples?)
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People-centered listening style
Action-centered listening style
Content-centered listening style
Time-centered listening style
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Noise (physical, semantic, and psychological)
Message overload
Message complexity
Lack of training
Preoccupation
Listening gap
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Selective listening
Talkaholics
Pseudolistening
Gap filling
Defensive listening
Ambushing
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http://www.youtube.com/watch?v=bO-aYz4xA8
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http://www.youtube.com/watch?v=7AzNPWn
zgC4
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Video Clip – My Wife and Kids, “He Said, She
Said” (approx. 17:35)
 http://www.amazon.com/gp/product/B0041LN2Y
A/ref=dv_dp_ep7#
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Evaluate your skills
 What type of listener are you…..(and why)
▪ Application Exercise
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Prepare yourself to listen (physically and mentally)
 Examples?
Provide empathetic responses and/or nonjudgmental
feedback
 Practice your active listening
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Paraphrase
Dialogue enhancers
Ask questions
Use silence to help with your listening
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http://www.youtube.com/watch?v=aP55nA8f
Q9I&feature=relmfu
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http://www.youtube.com/watch?v=W8a3w2a
TEyo&feature=related
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Important object
Goal: work on improving listening skills for
interpersonal communication
Sheet of paper, three sections
 Before…
 During…. (notes)
 After…reflection
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Take a few minutes to respond to the
following questions/statements:
 Any listening prep?
 What is your strategy for being an effective
listener? What will you do as a speaker to help aid
your listener in understanding (and
remembering)?
 Do you think there will be any barriers? For
example, do you think noise will be an issue?
Pick a partner.
Tell them a story about the picture/object you brought in
Switch. Repeat.
Afterwards, ask each other some questions about your story. Did
your listener retain the information? Why do you think that was
the case?
 Reflect and share with your partner (take notes):
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 Do you think you were an effective listener? Does your partner agree?
Why or why not?
 What feedback did you give as a listener?
▪ For example: Did you acknowledge the message? Did your provide feedback?
Did you use active listening?
 How did you retain the information?
▪ Did relational history play a role? Interest in the story? The speaker’s actions?
 What barriers existed?
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Pick another partner and repeat the process. (and another…)
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How did you do as an effective listener?
Do you still remember the information?
Based on the feedback from your partner,
what did you do well as an effective listener?
What do you need to work on?
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As a speaker, do you have to consider the
listening skills of the person you are conversing
with when involved in interpersonal
communication?
 Why or why not?
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What strategic choices do you make in terms of
your verbal communication? Nonverbal
communication?
 Think about what is most effective when you are
listening to someone. What helps you pay attention?
Retain the information?