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Interworks Cloud Platform Cloud BSS System Requirements & Remote Access Prerequisites Published: January, 2015 This document contains information proprietary to Interworks and its receipt or possession does not convey any rights to reproduce, disclose, manufacture, or sell anything it mightcontain. Any use without Interworks’ specific written authorization is strictly forbidden. Interworks makes no representations or warranties with respect to the contents or use of this document, and reserves the right to revise this document at any time, without the obligation to notify any person or entity of the revisions. Further, Interworks assumes no responsibility or liability for any errors or inaccuracies, makes no warranty of any kind (express, implied, or statutory) with respect to the contents or use of the information, and expressly disclaims any and all warranties of merchantability, fitness for particular purposes, and non-infringement of third-party rights. Interworks, Interworks logo, Interworks Cloud Platform logo, Interworks Cloud BSS logo, Interworks Cloud Storefront logo, Interworks Marketplace and Interworks Cloud OSS logo are registered trademarks of Interworks. All other trademarks are property of their respective owners. Interworks Cloud 207 Regent Street, London W1B 3HH United Kingdom (+44) 2070971222 9 Menelaou Street, 151 24 Marousi, Athens Greece (+30) 210 6849 252 8 Iatrou Gogousi Street 56429 N. Eukarpia, Thessaloniki Greece (+30) 2310 688186-7 www.interworkscloud.com Interworks Cloud Platform Cloud BSS – System Requirements & Remote Access Prerequisites Page 2 of 8 Deployment Scenarios & Infrastructure Requirements This section provides information that will help you prepare for the deployment of Interworks Cloud Platform - Cloud BSS , in terms of required server infrastructure. Depending on the required level of redundancy or other restrictions that may apply in your environment (security policies, regulatory compliance, etc.) you may selectbetween the Standalone, Distributed or Highly Available deployment modes as described in the tables below. Please note that the proposed deployment scenarios are primarily meant to provide initial guidance and should not be considered as unique or one-way deployment solutions. STANDALONE DEPLOYMENT SCENARIO Type Server Name Role Quantity V/P1 CPBSS01 BSS Storefront Administration 1 V/P CPSQL01 Database Server 1 Operating System Software CPU cores RAM (GB) Disk 1 Disk 2 Windows Server 2008 R2 or higher Cloud BSS Cloud Storefront Cloud Administration 4+ 4+ OS Data Windows Server 2008 R2 or higher MS SQL Server Std. 2008 R2 or higher 4+ 4+ OS Database Data Disk 3 (Optional) Database Logs Other Requirements: - SSL Accelerators can be used but SSL termination is not currently supported. A supported configuration to minimize the load on the web server would be to issue a second "weaker" SSL certificate for communications between SSL accelerators and web servers. Otherwise, SSL certificates must be installed and configured in both SSL appliances and Web servers. - If further server consolidation is required, the database server can be collocated with the BSS server (only recommended for POC environments). 1 Virtual Machine or Physical Server DISTRIBUTED DEPLOYMENT SCENARIO Type Server Name Role Quantity Operating System Software CPU cores RAM (GB) Disk 1 Disk 2 Disk 3 AD Logs (Optional) AD Database (Optional) V/P2 AD01 Domain Controller 1 Windows Server Active Directory 2008 R2 or higher 2+ 2+ OS V/P CPBSS01 BSS 1 Windows Server Cloud BSS 2008 R2 or higher 4+ 4+ OS V/P CPSTFRNT01 Storefront 1 Windows Server Cloud Storefront 2008 R2 or higher 4+ 4+ OS V/P CPADMIN01 Administration 1 Windows Server Cloud Administration 2008 R2 or higher 2+ 2+ OS V/P CPSQL01 Database Server 1 Windows Server MS SQL Server Std. 2008 R2 or higher 2008 R2 or higher 4+ 8+ OS Database Data V/P FS01 File Server 1 Windows Server File Services 2008 R2 or higher 4+ 8+ OS Data4 Data3 (Optional) Database Logs Other Requirements: - SSL Accelerators can be used but SSL termination is not currently supported. A supported configuration to minimize the load on the web servers would be to issue a second "weaker" SSL certificate for communications between SSL accelerators and web servers. Otherwise, SSL certificates must be installed and configured in both SSL appliances and Web servers. - All servers are members of the same Active Directory domain (configured in AD01). 2 Virtual Machine or Physical Server The Data storage location must be accessible to all Administration/BSS/Storefront Application servers and concurrent read/write access is required. This can be achieved by use of a clustered File System, or alternatively by use of a shared network folder (via UNC path). This approach would require a File server (Hardware or Software appliance) or File Server cluster. For more information see also document [Interworks Cloud BSS Infrastructure Requirements]. Server FS01 should only be required if there is no other existing File Server or other similar infrastructure (NAS/Appliance/Clustered File system) in-place to support the shared Data storage. 4 Denotes the Data Storage container that will accommodate the common storage location as explained in footnote 3 3 Interworks Cloud Platform Cloud BSS – System Requirements & Remote Access Prerequisites Page 4 of 8 HIGHLY AVAILABLE DEPLOYMENT SCENARIO Type Server Name Role Quantity Operating System V/P5 AD01 Domain Controller 1 Windows Server 2008 R2 or higher V/P AD02 Domain Controller 1 V/P CPBSS01 BSS V/P CPBSS02 V/P CPSTFRNT01 Software CPU cores RAM (GB) Disk 1 Disk 2 Disk 3 Active Directory 2+ 2+ OS AD Logs (Optional) AD Database (Optional) Windows Server 2008 R2 or higher Active Directory 2+ 2+ OS AD Logs (Optional) AD Database (Optional) 1 Windows Server 2008 R2 or higher Cloud BSS 4+ 4+ OS BSS 1 Windows Server 2008 R2 or higher Cloud BSS 4+ 4+ OS Storefront 1 Windows Server 2008 R2 or higher 4+ 4+ OS Cloud Storefront 4+ 4+ OS Cloud Storefront Data6 V/P CPSTFRNT02 Storefront 1 Windows Server 2008 R2 or higher V/P CPADMIN01 Administration 1 Windows Server 2008 R2 or higher Cloud Administration 2+ 2+ OS V/P CPADMIN02 Administration 1 Windows Server 2008 R2 or higher Cloud Administration 2+ 2+ OS 5 Virtual Machine or Physical Server The Data storage location must be accessible to all Administration/BSS/Storefront Application servers and concurrent read/write access is required. This can be achieved by use of a clustered File System, or alternatively by use of a shared network folder (via UNC path). This approach would require a File server (Hardware or Software appliance) or File Server cluster. For more information see also document [Interworks Cloud BSS Infrastructure Requirements]. Servers CLUS-FS01 and CLUS-FS02 should only be required if there is no other existing File Server or other similar infrastructure (NAS/Appliance/Clustered File system) in-place to support the shared Data storage 6 Interworks Cloud Platform Cloud BSS – System Requirements & Remote Access Prerequisites Page 5 of 8 V/P CLUS-SQL01 Active Database Server (Failover Cluster) 1 Windows Server 2008 R2 or higher MS SQL Server Std 2008 R2 or higher 4+ 8+ OS (Optional) Database Logs Database Data V/P CLUS-SQL02 Passive Database Server (Failover Cluster) 1 Windows Server 2008 R2 or higher MS SQL Server Std 2008 R2 or higher 4+ 8+ OS V/P CLUS-FS01 Active File Server (Failover Cluster) 1 Windows Server 2008 R2 or higher File Services 4+ 4+ OS Data7 V/P CLUS-FS02 Passive File Server (Failover Cluster) 1 Windows Server 2008 R2 or higher File Services 4+ 4+ OS Other Requirements:. - 2x H/W Load Balancer devices in Active/Passive or Active/Active configuration, capable of serving the estimated/desired concurrent connection load. - SSL Accelerators can be used but SSL termination is not currently supported. A supported configuration to minimize the load on the web servers would be to issue a second "weaker" SSL certificate for communications between SSL accelerators and web servers. Otherwise, SSL certificates must be installed and configured in both SSL/LB appliances and Web servers. - All servers are members of the same Active Directory domain (configured in AD01, AD02). 7 Denotes the Data Storage container that will accommodate the common storage location as explained in footnote 6 Interworks Cloud Platform Cloud BSS – System Requirements & Remote Access Prerequisites Page 6 of 8 Remote Access Prerequisites This section describes the remote access prerequisites in case the Customer has prepared the required infrastructure described in the previous section. An Interworks Engineer will be remotely accessing this infrastructure via Remote Desktop in order to deploy Interworks Cloud BSS. Depending on itsremote access policies and procedures, a Customer may choose to provide remote access to Interworks using a secure VPN connection or another Remote Session software. Alternatively, Interworks may provide the means for remote access if requested by Customer. Prior to the deployment, the following information must be provided to Interworks Engineer: 1) The Remote Access credentials (VPN or Remote Session Software and RDP). 2) The required credentials and IP Addresses for accessing the, described in the previous section, server infrastructure (Standalone or Highly Available Scenario). 3) The Domain Admin Account credentials and the SQL sa password (BSS Database Server) or an equivalent account. 4) The Load Balancer Configuration (if applicable, depending on deployment scenario) Firewall settings or access lists should permit communication between servers that will host Interworks Cloud BSS components. The following table lists the necessary access rules and port requirements for the interconnection of all Interworks Cloud Platform components. Please note that ports not marked in bold, denote default application ports that may actually differ, depending on the installation settings of each specific application. The table includes the required access between Cloud BSS and Cloud OSS as well as between Cloud BSS and CPSM (Citrix Cloud Portal Services Manager). Source Destination Protocol BSS Storefront Administration BSS Database Storefront Administration Src. Port Dest. Port Notes TCP 1433 SQL Access to BSS Databases BSS TCP 9011 Web Access to BSS Web Services BSS Storefront BSS Database Administration downloads.interworkscloud.net TCP 80, 443 Web Access to Interworks Cloud Platform Installer Administration licensing.interworkscloud.net TCP 80,443 Web Access to Interworks Cloud Platform License Server BSS Administration download.finance.yahoo.com TCP 80 Web Access to Yahoo! Finance API BSS Storefront Administration Citrix CPSM Web Server TCP 80, 443 Web Access to Citrix CPSM Cortex and Usage API BSS Administration Citrix CPSM Database TCP 1433 SQL Access to Citrix CPSM Database BSS Storefront Administration OSS Portal OSS Database TCP 1433 9001, 80, 443 Access to Cloud OSS Portal API and Database Interworks Cloud Platform Cloud BSS System Requirements & Remote Access Prerequisites Interworks Cloud Platform Cloud BSS – System Requirements & Remote Access Prerequisites Page 8 of 8