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A. C. Nielsen Center Leadership Development Program Sandra J. Clifford – Fall 2003 Project Scope Determine A.C.Nielsen Center’s Key Competency Model Design systems that integrate this model into the A.C. Nielsen Center’s Program Market Research Key Competencies Candidate Evaluation Student Individual Development Plan Leadership Skills General Business Knowledge Consulting Skills Marketing Expertise Marketing Research Expertise Student Final Evaluation Project Assistantships MBA Courses Market Research Specific Courses Reading & Research Plan Project Phases 1. 2. 3. 4. Collect Competency Models from EAB Determine A.C.Nielsen Model Match MBA classes to model Determine “Gaps” and supplement with additional learning programs 5. Create Candidate Evaluation System 6. Create Individual Development Planning System Timeline EAB Meeting Fall 2003 Collect Data & Determine Model EAB Meeting Spring 2004 Match MBA Classes Determine Gaps and plan supplements Document Evaluation & IDP Systems Fall 2004 Launch Leadership Development Program Client Company Data 1 Excels Technically Creating Innovative Solutions Thinking Analytically Driving Results Exceeding Customer Expectations Demonstrating Risk Taking Acting Decisively Collaborating & influencing others Demostrating Integrity Treating people with Respect Valuing & Integrating Diversity 2 Technical Expertise Problem Solving Interpersonal Skills Strategic Reasoning Motivating Others Influence & Impact Communication Effectiveness Planning, organizing & achieving results Integrity Diversity Team Player Candor Innovation Business Expertise 3 4 5 Business Impact Leadership Consulting Technical Skills Resource Management Communication Innovation Risk-taking Collaboration People Development MR Methods Project Management Consumer Behavior Teaches MR Methods Analytical Techniques Manage Research Suppliers Adaptability Business Savvy Customer Focus Diversity Drive for Results Handling Complexity Idea Leadership Team Development Personal Leadership Risk Taking Superior Execution Business Proficiency Creativity & Vision Impact Initiative Planning & Organizing Communication Leadership Organizational Sensitivity 6 MR Methods Vendor Evaluation Business application Multi-cultural Understanding Communication Skills Starts from Yes Enjoys Consulting Customer Advocacy External Focus Vision Fuels Business Growth Promotes Innovation partnering Manages complexity & change Creates Achievement Environment Provider Company Data 1 2 Client Management Academic Background Business Management Work Experience Adaptability Analysis Analytical Skill Product Applications Detail Orientation Deliverables Impact Quality Control Inititative Issue Resolution Integrity Training Intellectual Ability Intellectual Curiosity Math Oral Communication Planning & Organization Rapport Building Stress Tolerance Work Ethic Written Communication 3 Initiative Business Judgement Handling Multiple Priorities/Deadlines Leadership Sales Ability Report Writing Business Review Report Basic Stats Advanced Stats Design Skills 4 Focus on Customer Value Flawless Execution Collaboration/Teamwork Focus on Innovation 5 Leadership Team Building Interpersonal Skills Problem Solving Knowledge of Business Leveraging Industry/market knowledge Creativity & Innovation Customer knowledge Project Management Company & Product Knowledge Oral Communication Planning/project management skills Written Communication Analytical Problem Solving Critical Thinking Decision Making Skills Concern for Detail & Quality Self-confidence Consultative Selling Skills Self-control Marketing Skills Trustworthiness Technical Knowledge Curiosity Flexibility & adaptability Initiative & optimism Empathy Influence 6 Business Knowledge Identify Opportunities Creative Problem Solving Personal Courage Genuine Passion Written Communication Presenting Skills Ability to make recommendations MR Method Knowledge Industry Competency Ranges Provider Companies Client Companies Competency Models Business Knowledge Ability to apply appropriate research methods to solve business problems Buying Research MBA Program Research Knowlege & Skills Doing Research MS Program Industry Competency Ranges Provider Companies Client Companies Competency Models Business Knowledge Ability to apply appropriate research methods to solve business problems Research Knowlege & Skills A.C.Nielsen 2004 MBA Target Buying Research MBA Program Doing Research MS Program Market Research Key Competencies Leadership Skills General Business Knowledge Consulting Skills Marketing Expertise Marketing Research Expertise Market Research Key Competencies Leadership Skills General Business Knowledge Consulting Skills Marketing Expertise Marketing Research Expertise Leadership Skills Innovation & Change Management Motivating & Developing People Valuing Diversity Ethics & Integrity Inititative Impact Stategic Reasoning Flexibility & Adaptability Market Research Key Competencies Leadership Skills General Business Knowledge Consulting Skills Marketing Expertise Marketing Research Expertise General Business Knowledge Accounting Finance Operations Economics Brand Management Market Research Key Competencies Leadership Skills General Business Knowledge Consulting Skills Marketing Expertise Marketing Research Expertise Consulting Skills Planning/Project Management Written Communication Presentation Skills Collaborating & Influencing others Market Research Key Competencies Leadership Skills General Business Knowledge Consulting Skills Marketing Expertise Marketing Research Expertise Marketing Expertise Category Understanding Consumer Understanding Customer Understanding Competitive Understanding Market Research Key Competencies Leadership Skills General Business Knowledge Consulting Skills Marketing Expertise Marketing Research Expertise Marketing Research Expertise PRIMARY RESEARCH MR Project Management Process Understand the Business Issue Determine the Research Problem Choose the appropriate method Design the project Implement the plan Analyze Data Generate Actionable Insights Write Report Deliver Presenation Quantitiative Methods Qualitative Methods SECONDARY RESEARCH Market Research Key Competencies Leadership Skills Consulting Skills Marketing Expertise Innovation & Change Management Motivating & Developing People Valuing Diversity Ethics & Integrity Inititative Impact Stategic Reasoning Flexibility & Adaptability Planning/Project Management Written Communication Presentation Skills Collaborating & Influencing others Category Understanding Consumer Understanding Customer Understanding Competitive Understanding General Business Knowledge Accounting Finance Operations Economics Brand Management Leadership Skills General Business Knowledge Consulting Skills Marketing Expertise Marketing Research Expertise Marketing Research Expertise PRIMARY RESEARCH MR Project Management Process Understand the Business Issue Determine the Research Problem Choose the appropriate method Design the project Implement the plan Analyze Data Generate Actionable Insights Write Report Deliver Presenation Quantitiative Methods Qualitative Methods SECONDARY RESEARCH Key Competencies vs. MBA Courses Consulting Skills MBA Coursework Planning/Project Management Written Communication Presentation Skills Collaborating & Influencing others Leadership/Motivation Leadership Skills Innovation & Change Management Motivating & Developing People Valuing Diversity Ethics & Integrity Inititative Impact Stategic Reasoning Flexibility & Adaptability General Business Knowledge Accounting Finance Operations Economics Brand Management Leadership/Motivation Leadership/Motivation Ethics Marketing Research Expertise MBA Coursework PRIMARY RESEARCH MR Project Management Process Mark eting Research Understand the Business Issue Mark eting Research Determine the Research Problem Mark eting Research Choose the appropriate method Qualitative Methods Design the project Experimental Design/Scale Development Implement the plan Mark eting Research Analyze Data Multivariate Stats/Data Analysis & Decisio Generate Actionable Insights Write Report Deliver Presenation Quantitiative Methods Strategy Accounting Finance Operations Economics Brand Management Qualitative Methods Qualitative Methods SECONDARY RESEARCH Quantitative Models Marketing Expertise Category Understanding Consumer Understanding Customer Understanding Competitive Understanding Product Management Consumer Behavior Mark eting Mark eting Discussion on the Model? What looks good? What additional areas should we consider? Agree to next steps….. Timeline EAB Meeting Fall 2003 Collect Data & Determine Model EAB Meeting Spring 2004 Match MBA Classes Determine Gaps and plan supplements Document Evaluation & IDP Systems Fall 2004 Launch Leadership Development Program