Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Patient outcomes While survival is the most important outcome for patients, quality of life, including mental health, physical wellbeing, and their experience of healthcare is also extremely important. All of these needs continue throughout and beyond the experience of cancer and the services we offer to help patients adjust to a new phase of their life. Developing excellence in our workforce There is a clear link between satisfied patients and satisfied staff. We ensure that our staff at UCLH are caring and compassionate, and have a wide range of clinical expertise. We are working with charities where they can provide specific services, extra money and expertise. For example, we work with Cancer Research UK on research studies and Macmillan Cancer Support on patient wellbeing. We have launched our own UCLH Cancer Fund to help pay for some extra services not currently provided by the NHS. If you would like this document in another language or format, or require the services of an interpreter, contact us on 020 3447 8663. We will do our best to meet your needs. Patient Advice and Liaison Service (PALS) PALS is a patient-friendly, easy-to-access service designed to provide a personal contact point to assist patients, relatives and carers. If you have a problem that you have been unable to resolve, PALS can help you. The University College Hospitals PALS office is located on the ground floor of the main hospital building and is open from 09:00 – 16:00, Monday to Friday. Telephone: 020 3447 3042 Email: [email protected] Contact details University College Hospital 235 Euston Road, London NW1 2BU Switchboard: 020 3456 7890 or 0845 155 500 Website: www.uclh.nhs.uk “Very happy with all my treatment and helpfulness of the staff” Patient comment, 2015. Publication date: September 2016 Last review date: September 2016 Next review date: September 2018 Leaflet code: UCLH/S&C/CD/CS/1 © University College London Hospitals NHS Foundation Trust Cancer Services Cancer strategy: Information for patients Introduction University College London Hospital (UCLH) NHS Foundation Trust has developed a Cancer Strategy for 2015 to 2020. This leaflet is a summary. If you would like to see the full strategy please visit: www.uclh.nhs.uk/cancerstrategy How are we changing cancer care in North and East London? UCLH is at the forefront of cancer care. We have new developments, such as Proton Beam Therapy, two new state of the art buildings for cancer patients, and we are investing in new and exciting technology in radiotherapy. As a Vanguard site, we work together with other trusts to develop new ways to improve patient care. We have set up six programmes of work to help us achieve this: 1. Development of precision cancer medicine: It is our vision that within five years, every patient will have their own personalised treatment plan from their first diagnosis of cancer. 4. New models of care: We will provide our services in new ways which are more flexible and better value for money. This will improve outcomes, treatment and experience for patients. For example, we will work with other hospitals and GPs to provide chemotherapy in GP surgeries. This will make it easier for many people and help improve their experience during challenging treatment. 5. Improving early diagnosis is the single most important factor in the survival of cancer patients. We will invest in more diagnostic tests, providing new equipment and specialist staff. All these developments will involve local hospitals to make sure all patients can access our expertise and be treated sooner. 6. The Centre for Cancer Outcomes will allow us to measure how well we are doing and aim to reach the standards of the best cancer care in the world. To do this we will collect and analyse data to improve care and keep clinicians up to date. This will help us to improve patient care, outcomes, and overall performance. Patient experience UCLH has three priority areas to improve patient experience: 1. Reducing clinic waiting times, especially in outpatients and chemotherapy. 2. Better communication with patients and their support network. 3. Developing better communication between hospital staff. We will achieve this through communication skills training, so that all staff develop the skills to communicate well with patients and each other. We will also ensure all patients have access to a clinical nurse specialist who has the skills to assess their needs fully. The needs for this support are tailored to each patient, and a specific assessment called a “holistic needs assessment” will be an on-going part of every patient’s pathway of care. We have supportive care services which provide psychological, social, and practical support from diagnosis through to survivorship, or end of life care. 2. A new Cancer Academy will provide education, training and support for all our staff. We will also develop new cancer information programmes to offer patients ways to live well with a diagnosis of cancer. Developing a centre of excellence To help us understand the needs of patients and the public, we have a Cancer Patient and Public Advisory Group which brings other views and feedback through the group. 3. London Cancer: We will be working with patients, local hospitals, GPs and community services so that patients have quicker, more direct access to diagnostic tests and advice as close to home as possible. We will improve the continuity of your care between hospitals. Research University College London (UCL) and UCLH are committed to delivering world class cancer research. This is reflected in international rankings placing UCL among the top five universities in the world. “My experience could not be better, always greeted with a lovely smile.” We will support these six programmes in four areas: research, improving patient experience, improving patient outcomes and developing excellence in our workforce: Patient comment, 2016.