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Kew Medical Practice 14 High Park Road Kew Richmond TW9 4BH Tel: 020 8487 8292 Fax: 020 8878 9621 www.kewmedicalpractice.co.uk Opening Hours Monday: 08:30-13:30 / 14:30-18:30 Tuesday: 08:30-13:30 / 14:30-19:30 Wednesday: 08:30-13:30 / 14:30-18:30 Thursday: 08:30-13:30 / 14:30-18:30 Friday: 08:30-13:30 / 14:30-17:30 Saturday: Closed Sunday and bank holidays: Closed Healthcare Team Dr Moj Fitzmaurice (senior partner) Dr T Simpkins Dr N Chong Dr P Karunaharan Dr L Khattak Practice Nurse: Hyna Bennet Healthcare Assistant: Patricia Askew Practice Pharmacist: Nina Khalique Admin Team Practice Manager: Nina Khalique Senior Receptionist: Barbara Paice Erika Damilano Gabbi Gardiner Laura Craig Appointments Appointments can be arranged personally or by telephoning the practice. In order to meet the needs of all of our patients and the demand for appointments on the day we offer a mixture of appointments and surgeries, some surgeries can be pre-booked up to 6 weeks in advance whilst other surgeries can only be accessed on the day. Urgent appointments will be given on the same day, although they may not be with your chosen GP. If you wish to see a specific GP it is advisable to book up to 2 weeks in advance. It is practice policy to see all sick children on the day, we recommend phoning at 08:30 for an emergency appointment if your child becomes unwell. In order to prioritise patient needs our receptionists have been requested, by the GPs, to ask certain questions in strictest confidence. This enables us to triage our appointment system effectively and book you the most appropriate appointment with the most appropriate clinician. Should you wish to speak with a clinician over the telephone please leave a message with the receptionist who will pass it on to the relevant member of staff and if necessary request a call back for a telephone appointment. Services Provided Cervical cytology Contraception (implant and coil fitting) Disease management Maternity medical services Baby immunisations from 8 weeks Child health surveillance District nurse/community matron services Immunisation and travel clinic Yellow Fever immunisation Blood tests ECGs Smoking cessation Minor surgery services and wound care Spirometry NHS health checks Other Services The health visitor, Brigid Liefting, provides health advice for children. She has special responsibility for health and development of children under the age of five and is responsible for development checks. Please call the practice to find out how to get in touch. The practice provides access to talking therapies from the Richmond Wellbeing Service and a counsellor can be contacted through the GP. Home visits are available for elderly or housebound patients unable to attend the surgery; however it is recommended that all children are brought into the surgery so that a detailed examination can be carried out. If you require a home visit please telephone the surgery before 10:30. Repeat prescriptions can be requested in writing at Reception or through our website. It is also possible to set up repeat dispensing through your local pharmacy, we work closely with Lloyds in Kew Village and Boots at Kew Retail Park although it is possible to make arrangements elsewhere by registering for the Electronic Prescription Service (EPS). If you are on a long term repeat medication it may be necessary to see a doctor routinely for a medication review, please consider this when requesting your medications and give us plenty of notice. You should allow two working days for the request to be processed. We can offer smoking cessation at the practice. This is part of the NHS scheme to reduce the smoking population and there is a wide range of products and services to support you if you make the decision to quit. If you are a smoker thinking about giving up please phone to book a double appointment to assess your desire to quit. Out of Hours Service Providers Care UK 111 Richmond & Twickenham Primary Care Trust 020 8973 3000 something troubling you a website is not diagnostic, you must book to see a GP. Patient Advice and Liaison Service (PALS) 0208 973 3000 Out of Hours GP If you call the surgery out of hours you will be given details of our on call service Care UK. You will receive the support of an on call GP who will deal with your medical emergency. Please remember this service is for true emergencies only, if the surgery can deal with the problem during opening hours please call to book an appointment when we open at 08:30. The Minor Injuries Treatment Centre Queen Mary’s Hospital Roehampton Lane, Roehampton SW15 5PN 020 8487 6000 Walk-in-Centres Teddington Memorial Hospital Hampton Road Teddington Middlesex TW11 0JL 020 8408 8232 Charing Cross Hospital Walk-in Centre Fulham Palace Road London W6 8RF 020 8846 1234 24 Hour Accident and Emergency Kingston Hospital Galsworthy Road Kingston-upon-Thames Surrey KT2 7QB 0208 546 7711 West Middlesex University Hospital Twickenham Road Isleworth TW7 6AF 020 8560 2121 Online Information and Advice If you do not need to see a doctor but would like some general health and lifestyle advice and information about general health and wellbeing, access to NHS approved resources, BMI checker and symptom checker please visit www.nhs.uk however, if you feel there is For information on choosing NHS services, living well and ‘Read about Health A-Z’ please visit www.nhs.uk For enquires relating to registrations and eligibility please contact Primary Care Support Services 0208 335 1370 Feedback and Complaints The practice actively welcomes both positive and negative feedback from patients and their carers about the services offered. Feedback can be received through our website, in person or in writing. Please speak to Reception if you are interested in joining our Patient Participation Group to contribute in discussions on how the practice is performing and meeting our patients’ needs.