Download Communication Process

Communication Process
Defining Communication

On a sticky note, write down your own definition of
communication. Be as detailed as possible.
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With a group, discuss your definitions – what was
different? What was the same?

Together with your group, come up with the BEST
possible definition to share with the class.
The Communication
Process Model

Speaker: the person who begins the
communication interaction by having a
thought or intended message to send to
a listener.
 Who can this be?
 Does it have to be a singular person?
 Does it have to be human?
 Do they have to know who their
audience is before they decide to
communicate?
Process Model Cont.

Encoding – the process of creating
the message to be transmitted from a
sender to the listener. Converting your
thoughts and ideas into content that
can be transmitted.

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The speaker’s decision
Denotation and Connotation (we will
discuss this more on Wednesday)
Process Model Cont.

Message – what is actually communicated or
transmitted to the listener.
 What is the goal of the message? Did you
send the intended message?
 Verbal – the actual words communicated
(words are symbols) – written, spoken, signed
 Nonverbal – how you say it (voice, body
language)
 Which do you think is more believable –
verbal or nonverbal? Best if these match!
Process Model Cont.

Channel: the means by which the
message is communicated. THIS IS
NOT THE SAME AS ENCODING.
 What are examples of different
types of channels of
communication?
 The “break-up” scenario - discuss
why certain channels are better for
certain situations.
Process Model Cont.

Listener – the person or people who
receive the speaker’s message.

Discuss “Frame of Reference” –
this is what affects the way speakers
and listeners communicate
Process Model Cont.

Decoding – how the listener
interprets and processes the message
transmitted by the sender.

Was the intended message received?
What could go wrong here?
Process Model Cont.

Feedback – the message or response
sent from the listener back to the
speaker. Shows understanding and
interpretation of the speaker’s
message.
 Can be verbal or nonverbal
 Can be positive or negative
Process Model Cont.

Situation – the context in which the
communication process occurs.
Time and Place
 Includes physical and social
components (what’s happening in
the world)

Process Model Cont.
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Interference – anything that could
impede the process of
communication.
External – noises and sounds
 Internal – feelings, emotions,
thoughts of the speaker and/or the
listener
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