Download BASIC COMMUNICATION SKILLS

BASIC COMMUNICATION
SKILLS
Presented by
Mrs. Yetunde Yemi- Bamgbose
What is communication?
0 Communication
is from a Latin word
“Communicare” which means “to share”. It is the
exchange of information, thought and messages
through speech, visuals, signals, writing and
behavior.
0 In one word Communication is the exchange of
meaningful information between two or more
persons.
MEANS OF COMMUNICATION
0For every communication to take
place, there must be a means. The
major means of our communication
here is English, though it differs
from culture to culture.
TYPES OF COMMUNICATION
0 Verbal Communication: Oral or spoken words
e.g. speech, shouting, yelling.
0 Non Verbal Communication – wordless
messages like gestures (body language),
Symbols and signs, tattoo, music etc
PATTERNS OF COMMUNICATION
0 (a) Vertical– from down upwards, i,.e student to
teacher, Unions protesting government’s action over
an issue.
0 -from up, downwards i.e teacher to student, president
broadcasting to the Nation.
0 (b) Horizontal Communication: Communication
flow between two friends or colleagues i.e between
two equals.
0 (c) Quasi – Vertical:- It means by – leaving the
normal routes and breaking all protocols. E.g. Trade
unions talk straight to the top of the ladder.
Why do we communicate?
1. To get information
2. To learn to give instructions
3. To make requests
4. To motivate
5. To Encourage
6. To praise
7. For rapport
Having talked about communication, lets discuss
one major reason for communication
What is Rapport?
0Rapport is when two or more
people feel that they are on the
same wavelength because they
feel similar or relate well with
each other.
0
How can you establish a good
rapport?
(a) Conscious body movement
(b) When you mirror the other person’s
rate, then you also use similar language.
The level of the other person would
determine your response.
Finally
Steps to effective communication
0 Think well before you act or speak out.
0 State your core message instead of perambulating,
you may bore your listener.
0 Make your message very simple for your listener ,so
you don’t give him or her much work to do.
0 Choose your words to suit the person listening and
the period.(mind your language)
THANK YOU FOR LISTENING