Download Specific Items

UNIT-BASED PATIENT EQUIPMENT ORDERING AND REPAIR
QUICK REFERENCE
Reference Complete Policy in Manual of Nursing Practice NPM # 300-4
Specific Items
Ordering/Repair
Dopplers
Electronic Scales
Defibrillator/AED
Oximeters
Thermometers
EKG machines
Portable Suction
(electric) Repair
Only
Cardiac Monitors
Telemetry
System
Transport
Monitors
Unit based
Colleague
Infusion Pumps
Medex Syringe
Pumps
AS-50 Syringe
Pumps
Electronic Sling
Scales
Mattress Overlay
(GaymarSoftcare) Pumps
NPM 300-4 Rev 9/03
Primary Dept. Routine & Urgent Response Timeframe
& Contact
Clinical
Routine: Acknowledgement to unit within 30 minutes.
Engineering
Actual on-site response may be up to 8 hours depending
on other priorities.
West
2-8280
Urgent: Acknowledgement to unit within 30 minutes.
East
After hours, technician may be out of hospital and will
7-4644
come into hospital based on nature of problem.
24/7
If no answer
follow phone
prompts.
Page 1 of 5
UNIT-BASED PATIENT EQUIPMENT ORDERING AND REPAIR
QUICK REFERENCE
Reference Complete Policy in Manual of Nursing Practice NPM # 300-4
Specific Items
Primary
Ordering/Repair Dept.
& Contact
Doptone
Equipment
Flowguard
Center
Pumps
Epidural Pumps From
7AM to 7 PM
PCA Pumps
Mon-Fri:
Tube Feeding
Call
Pumps
Pneumatic Boot Materials
Management
Pumps
K Pad Machines Dispatch
Center at
Code Carts
Cooling Blankets 4-2022
PAPR Mask
For all other
Portable Suction times:
(electric) Order
Page
Only
W # 92534
Routine & Urgent Response Timeframe
Unit must request replacement by paging Equipment
Center. Equipment Center will respond to page
within 15 minutes.
If no replacement needed, label & leave in dirty
utility room for pick-up.
Generally there is enough backup equipment to
supply the unit with a replacement within 2 hours.
Urgent/STAT replacement must be communicated
to Equipment Center at time of response to page.
E # 32310
NPM 300-4 Rev 9/03
Page 2 of 5
UNIT-BASED PATIENT EQUIPMENT ORDERING AND REPAIR
QUICK REFERENCE
Reference Complete Policy in Manual of Nursing Practice NPM # 300-4
Specific Items
Primary
Routine & Urgent Response Timeframe
Ordering/Repair Dept.
& Contact
Alarm Systems
Maintenance Maintenance continually assesses repair needs
(i.e. Medical Gas
based
Alarm)**
SRC
on location, item and impact on patient care.
Nurse Call
2-0070
SRC will complete work order and notify
System**
maintenance.
Addressograph
Unit to track repair calls on the Unit Repair Tracking
Machine
Form
Appliances
(Appendix A). Unit to attach note to item describing
Commodes
problem
Furniture (if only
and location.
upholstery,
If a repair status follow-up is necessary beyond the 8
contact
Environmental
hours,
Services by
call SRC @ 7-0070 to have the Maintenance
calling SRC 7Supervisor paged.
0070)
Hoyer Lifts
Mechanical
Scales
Nurse Call Light
Cords
Patient Beds
Patient
Telephones
(Non-Patient
phones contact IS
Help Line @
4-8080
Pneumatic Tube
Station
Televisions
NPM 300-4 Rev 9/03
Routine - Maintenance will respond on-site within 8
hours
or communicate back to the unit within the 8 hours
with an
anticipated repair timeframe. This is always
dependent
upon other priorities at the time.
Urgent - Acknowledgement back to unit with
anticipated
time or actual on-site response within 1 hour
STAT** - Those systems with highest potential
impact on
patient safety and/or hospital systems requiring
immediate on-site response.
Page 3 of 5
UNIT-BASED PATIENT EQUIPMENT ORDERING AND REPAIR
QUICK REFERENCE
Reference Complete Policy in Manual of Nursing Practice NPM # 300-4
Equipment/
Dept
Cardiac Chairs
Primary Dept.
& Contact
Environmental
Services
(EVS)
SRC
2-0070
Information
Services
Computers &
Printers
Non-patient
Monitoring/General IS Help Line
Area or Office
4-8080
24/7
Copiers
Vendor # as
ID’ed on
Copier-give
copier #,
location &
problem
Office
Machine
Coordinator at
2-8326
Fax Machines
Office
Machine
Coordinator at
2-8326
Mattresses
Environmental
Services
(EVS)
Pyxis Machine
(Medications
Only)
NPM 300-4 Rev 9/03
SRC
2-0070
Page
Pharmacist
Assigned to
Unit
Routine & Urgent Response Timeframe
Acknowledgement to unit or on-site response
may be up to 8 hours depending on other
priorities.
Priority code and response jointly set by caller
and support center. Generally, clinical areas
considered urgent and handled ASAP
(99% within 24 hours) Caller is auto routed to
IS Command Center for triage after hours and
weekends.
Vendor 8-5 PM M-F. Usually respond within
2-4 hours. After hours, next business day.
Usually within 2 hours if during 7-3:30 PM M-F
Leave Voice Mail.
Urgent: Within 30 minutes during 7-3:30 M-F
Acknowledgement or on-site response to unit
may range between 1 to 4 hours depending
on other priorities.
Routine/Urgent-Covering Pharmacist to
troubleshoot.
If entire machine, response time within 30
minutes.
If minor problem, may be up to 2 hours.
Refer to Pyxis Downtime Procedure Pharmacist
to
repair on unit.
Page 4 of 5
UNIT-BASED PATIENT EQUIPMENT ORDERING AND REPAIR
QUICK REFERENCE
Reference Complete Policy in Manual of Nursing Practice NPM # 300-4
Specific Items
Ordering/Repair
Rehab Equipment
Examples:
Walkers, Canes,
Crutches, CPM
Machines,
Adaptive Call Light
cords
Respiratory
Examples:
Wall regulators
(O2/Air)
Wall Suction
Regulators
O2 Tanks and
Regulators
Suction Trees
Primary Dept.
& Contact
Rehabilitation
2-0533
Routine & Urgent Response Timeframe
Respiratory
East/West
M-F
7AM-3 PM
page 92881
Page response usually within 10 minutes.
Respiratory will communicate response time
depending on equipment availability and other
priorities.
Stretchers
Wheelchairs
IV Poles
Transport
Rehab has staff assigned to continually evaluate
equipment. They will remove broken equipment
and
replace as necessary. Notify Rehab if need
immediate replacement.
Eve/Noc
Wend/
Holidays
Page # 88020
SRC
2-0070
Request a replacement thru SRC. If needed
for patient care, Transport will deliver
replacement
within 30 minutes.
Otherwise, Transport will schedule a pick up of
the broken item and response may be up
to 4 hours.
NPM 300-4 Rev 9/03
Page 5 of 5