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Service Analytics and Business Intelligence Services Create Revenue and Profit Opportunities Leveraging Data Benefit from an Innovative Advanced Analytics Solution Analytics and Business Intelligence Services from Fiserv helps you harness the power of data in your business systems to improve decision-making, manage cost proactively, drive revenue growth and handle customer attrition. Put Your Data to Work for You With Analytics and Business Intelligence Services, Fiserv helps you consolidate and transform data into critical business insights. We have extensive analytics experience in banking, payments, digital, lending, investment, and risk and compliance. Nobody understands and manages large pools of data in the financial industry better than we do. Your data and our expertise in mining it to churn insights will transform your business. Analytics and Business Intelligence Services helps you gain insights through: Analytical Insights and Strategy Building Advanced Visualization and Dashboards Statistical analysis and predictive modeling Data Acquisition and Information Management Currently, a considerable volume of rich transactional, customer and operational data generated by your business applications remains largely untapped. Fiserv can transform this raw data into actionable insights. We analyze data at granular levels using advanced statistical methods and technology, enabling financial institutions to more precisely understand the value of each customer and make prescribe recommendations to drive revenue and profitability. Let us work with you to design innovative solutions to drive your business to success. As examples, our innovative analytics solutions have helped clients to: • Drive market share and merchant loyalty using our intelligent pricing optimization framework • Migrate paper-based payments to digital forms such as online bill payment and person-to-person payments (P2P) transfers • Improve customer experience and revenues using preventable declines solution to reduce credit and debit card declines • Increase online and mobile banking usage by channel behavior analysis • Act on real-time information with the help of our powerful out-of-the-box dashboards specially designed to facilitate quick decision making Cost-Effective Global Delivery Model With global delivery centers in the U.S., India, and Costa Rica, we can help you generate insights with an optimal mix of on-site and offshore associates. The statistical modelers, business, database and IT analysts in our analytics practice couple banking domain experience with expertise in statistics and technology to bring valuable insights to you. Whether you are looking for quick reporting services or custom analytics solutions leveraging predictive analytics, we can provide the right fit for your needs. Take advantage of our cost-competitive data warehousing and business intelligence (DW/BI) technology services, and start transforming financial application data into actionable insights. data as the enabling foundation for further analysis. We have experience with a wide range of BI and ETL tools, including but not limited to Informatica, DataState, SSIS, OWB, Pentaho, Cognos, QlikView, Tableau, Business Objects, SSRS. Gain Customer and Management Insights Quickly Create real-time dashboards that integrate easily with core banking systems to give you access to low latency information to identify trends, fill gaps and progress towards goals and opportunities. Our interactive dashboards provide a 360-degree view of profitability and risks by customer, product and channel to help you manage operations and assess risk effectively. Support Your Institution’s Growth • How to optimize pricing to drive merchant loyalty and increase revenue opportunities Fiserv offers competitively priced worldclass analytics and business intelligence capabilities with three interconnected • How to reduce credit and debit card decline rates • How to optimize your investment in digital strategies Data Mining & Analytics • How to capitalize on your branch network 3 • How to prevent attrition by targeting customers at high risk 1 2 Data Management & DW BI/MI Dashboards & Reporting offerings that enable you to access the keys to efficient growth hidden in your transaction data. Tap Our Global Consulting Capabilities With capabilities in leading extract, transform and load (ETL) and business intelligence (BI) tools and robust practices in data quality assessment, governance and data consolidation services, we can help you extract, capture, cleanse, and aggregate • How to gain additional revenue through increased card utilization Optimize Costs and Profits We combine a sophisticated analytical solution with a deep understanding of banking and financial industry business models to deliver impactful insights and results. We will show you how to increase revenue using insights derived from custom descriptive and/ or predictive analysis of customer behaviors and reduce costs by better management of marketing spend and efficient use of internal resources. We’ll also show you how to target customers in real-time using tailored/ integrated interactions across channels. data management to insight generation Whether your focus is on revenue augmentation or cost optimization, we can design a custom analytics solution that will enable you to achieve your business objectives. • Flexible analytics delivery models, including custom analytics and business intelligence solutions • Packaged analytics solutions that integrate easily with account processing solutions Fiserv offers advantages we put to work for you: • Analytics powered through channels, for example, online banking • Managing large data pools is in our DNA • A broad spectrum of services that span • Compelling cost advantages through our global delivery model Enabled by Fiserv Global Delivery Centers Fiserv combines domain and product expertise with the scalability, cost and Revenue Augmentation Focus Area Impact on Bank’s P&L • Interest income • Product Pricing • Non-interest income • Loan / Credit Line balances • Interest expenses • Higher product penetration / cross-sell index • Fees (overdraft, interchange, services etc.) • Cost of funds • Non-interest expenses Cost Optimization Drivers • Operational expenses • Service channel expenses • Bad debt expenses • Usage of low cost and self service channels (like web banking, bill pay etc.) • Marketing costs / customer acquisition costs • Branch/ATM network planning • ATM & transaction costs • Customer defaults Example Analytical Solutions • Increase wallet share by offering “next best product” based on analysis of prior product purchases, ownership & transactions • Card utilization maximization through customized offers to customer segments • Price optimization of deposit products to reduce cost of funds • Migrate low value customers to low cost channels • Customer Life Time Value (CLTV) based on survival scores to retain profitable customers • ATM/branch network rationalization based on market potential and branch profitability • Credit decisioning and delinquency management Profit Maximization (Increased earnings before taxes) Key Benefits Managed Application Services Business Process Outsourcing Fiserv is driving innovation in Payments, Processing Services, Testing Services Business Technology Services Analytics and Business Intelligence Services Application Development and Systems Integration Remote Infrastructure Management Risk & Compliance, Management and and leading the transformation of financial services technology to help our clients change the way financial services are delivered. Visit www.fiserv.com for a look at what’s next now. • Analysts that possess unsurpassed product knowledge • Speed to market capabilities • Scalability and flexibility to quickly scale teams up or down to meet changing business requirements • 24/7 support Customer & Channel Insights & Optimization, • A workforce with deep domain expertise process quality benefits of a global delivery model. Our global delivery centers combine approximately 4,000 professionals and years of product development and testing experience in IT and BPO options that create real value and results. Delivery capabilities in the United States, Costa Rica and India enable us to offer a seamless global team with “best shore” delivery options. You choose the optimal mix of onshore, nearshore and offshore to provide overnight support and resources in your time zone. Fiserv is focused exclusively on financial industry technologies. Our professionals are certified by American Bankers Association, Mortgage Bankers Association and other leading industry organizations, and have certifications in a wide range of technologies used in the financial industry. Fiserv professionals have extensive experience developing, testing and supporting our awardwinning products. The value you expect is • Cost-effective access to wellqualified workforces • Structured governance and transition methodology • Security – certified delivery centers that meet the most stringent requirements for security and data privacy the value we deliver, thanks to our best-inclass engagement frameworks, metricsbased reporting, well-defined processes and systematic transition methodology. Connect With Us For more information about Analytics and Business Intelligence Services, call 800-872-7882, email [email protected] or visit www.fiserv.com. Fiserv, Inc. 255 Fiserv Drive Brookfield, WI 53045 800-872-7882 262-879-5322 [email protected] www.fiserv.com © 2015 Fiserv, Inc. or its affiliates. All rights reserved. Fiserv is a registered trademark of Fiserv, Inc. Other products referenced in this material may be trademarks or registered trademarks of their respective companies. 801-15-25104 COL 06/15