Download Service-Manager-NTRP

Service Manager [NTRP]
£27,325 - £32,200 PER ANNUM
37 HOURS PER WEEK
BASED IN NORTH TYNESIDE
Changing Lives Mission
Changing Lives mission is to be an outstanding organisation which integrates socially excluded
people back into society and improves their lives.
Job Role
To oversee the delivery of Changing Lives Role with in the North Tyneside Recovery Partnership (NTRP).
Working with staff, service users, partner agencies and external stakeholders to ensure the service is
delivery to a high standard.
This role will be part of the North Tyneside Recovery Partnership.
Job Responsibilities
Deliver services to agreed quality standards and good practice protocols, ensuring a creative learning
environment is developed.
Act as lead individual within the North Tyneside Recovery Partnership for Changing Lives, working with
Partnership agencies to ensure contractual requirements are met, providing line management to reporting
staff.
Implement and manage Changing Lives element of NTRP in North Tyneside.
Emphasise recovery based solutions to staff and service users with abstinence promoted as a realistic goal.
Effective Management of an abstinence based, 12 step day centre, ensuring programme integrity.
Ensure that high quality case notes and records are maintained by all staff and partnership working is at the
core of service delivery conducting audits where appropriate.
Review recovery plans with staff and recovery coordinators to determine progress against agreed care plan
outcomes.
Identify and develop new elements of the delivery of Changing Lives Services in North Tyneside that will
improve overall outcomes
Provide information and reports on the operational performance of appropriate projects to inform future
decision making and informing appropriate stakeholders.
Represent Changing Lives at appropriate forums, locally, regionally and nationally to ensure strategic fit of
services to current and future needs.
Ensure that all data is captured for NDTMS purposes (National Drug Treatment Monitoring System) in line
with contract requirements.
Ensure that all contractual requirements are adhered to and reports completed on a timely basis when
requested.
Ensure that services are delivered on budget.
There will be a requirement to work in various locations.
To comply with all of Changing Lives Policies and Procedures.
To undertake any other duties that may be seen to fall into the job responsibilities
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but
simply reflects the key areas involved.
This post is mapped across Drug and Alcohol National Occupational Standards (DANOS)
Service Manager
Person Specification – Service Manager [NTRP]
(This will be used for recruitment only)
Criteria
Essential
Requirements necessary for safe and
effective performance in the job
Qualifications
Experience
Skills,
Knowledge
and Abilities
Personal
Attributes
Service Manager

NVQ level 4 or equivalent
appropriate qualification

Experience of managing projects,
meeting targets and budgets

Experience of working in Drug and
Alcohol Treatment Services

Experience of building and
sustaining partnerships

Experience of working with people at
senior levels and across a wide
range of organisations

Experience of setting up and
developing new services.

Experience of delivery /management
of a therapeutic programme.

Ability to work to competing
deadlines, prioritising, and
delegating work appropriately

Ability to manage and coach a team
effectively

Ability to provide coaching, advice
and guidance

Ability to develop and motivate
others

Ability to work with complexity and
identify creative solutions

Ability to use basic Microsoft Office
packages

Firm understanding of 12 Step
approach to recovery

Commitment to the values of
Changing Lives

Commitment to equality and
diversity

Commitment to detail, ensuring all
work is accurate, concise and
understandable

Understanding of how to work within
professional boundaries

Willing to work in cooperation

Able to utilise own vehicle for work
purposes

Full driving licence and use of own
vehicle.

Willing to work flexibly within their
role
Desirable
Where available, elements that
contribute to improved / immediate
performance in the job

Completion of Accredited
Management Development
Programme

Professional Counselling
Qualification and appropriate
supervision certification.

Experience of developing
marketing and PR
communications

Experience of securing public
and/or private sector income
and writing public sector
funding bids/tenders