Download iTalkie™ solution - TABLETmedia, Inc

TABLETmedia, Inc.
Alessandro Gatti
TABLETmedia, Inc.
3035 Scott Street
San Francisco, CA 94123
+1 (415) 567-8100 x202
[email protected]
Since 2001 a leader in mobile
communications for vertical
industries
8/1/2014
TABLETmedia
Some success stories
• 11-years track record
• Started by selling core technology to cellular
operators and device manufacturers
• Working with 600+ channel partners
• Over 750 MOTOTRBO deployments
PROPRIETARY
• Top markets (not in order):
• Hospitality
• Manufacturing / Warehousing
• Education / Transportation
• Chemical / Energy Plants
• Public Utilities
• Health care
TABLETmedia
MOTOTRBO™ product line
Windows 8!
Task-specific solutions
 text@trbo™: text/email gateway middleware
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text@trboPlus™: text/email gateway middleware for Connect Plus
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Single slot, single line, no options board, phone patch on steroids with recording
eztracker@trbo™: entry level fleet tracking and messaging
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Enabler of hospitality and other work order management applications
phone@trbo™: telephone interconnect
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Simplest, lightest and most affordable enabler for hospitality and other applications
Simplest, lightest and most affordable GPS tracking, text messaging and logging
webtracker@trbo: web-based AVL tracking (NEW)
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Advanced GPS system for any network
For everything else…
 iTalkie™ solution: dispatch and interoperability
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Scalable MOTOTRBO™ distributed dispatch for voice, text, AVL, and other services
Converge radios, phones, SCADA, PCs and mobile computers (e.g. Motorola/Symbol)
Top of the line audio
PROPRIETARY
TABLETmedia
iTalkie™ solution: overview
What can I do with iTalkie™?
Bridge users
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2-way radios
Dispatchers
PC users
Mobile computers (WiFi)
Telephone
Enable services
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dispatch voice calls: half-duplex + full-duplex [mobile/fixed computers]
dispatch text messages
GPS-based radio assets location: track, record and playback
Half-duplex phone interconnect
Email gateway / SCADA / text alerts support
Log (record) voice calls and text messages
What is it?
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Software solution that runs on PCs and mobile computers
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iTalkie™/RG radio gateway runs on a PC connected to a MOTOTRBO™ radio
iTalkie™/DS dispatch console runs on a Windows PC (or touch tablet)
Cross-platform iTalkie™ clients for Windows Mobile, WinCE and XP / 7 / 8
iTalkie/MT remote messaging client runs on PC (e.g. tablet)
iTalkie™/PA gateway to analog overhead paging system runs on a PC
Benefits
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Make MOTOTRBO radios part of a solution
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Scalable serverless architecture optimized for WLANs
Seamless growth path to more features
Affordable
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PROPRIETARY
TABLETmedia
iTalkie™: common features
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Serverless architecture
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Top of the line audio experience
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Low-latency: key up in a fraction of a second, not seconds
HD quality: 16KHz sampling (vs. 8KHz or 11KHz)
DSP: error concealment, noise reduction, AGC, etc.
Lowest IP network load
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Zero setup with no static IP addresses
All components are self-discovered
Built-in reliability: no single point of failure
Optimized for WiFi LANs: works when VoIP doesn’t
2.3KB/s/call (for any # endpoints) + protocol optimization
Unicast + multicast (easiest to deploy and NAT-friendliest)
Secure communications
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128-bit encryption between all components
PROPRIETARY
TABLETmedia
Applicable vertical markets
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Warehousing / manufacturing
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Retail
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Voice/text dispatch, alarm text notifications
Chemical plants
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School districts: buses, classroom emergency systems
Public utilities
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First responders, nursecall, mobile users
Education / transportation
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Middleware for (HotSOS, etc.) hospitality applications
Health care
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Customers at micro kiosks to salesmen on radios to warehouse on scanners
Hospitality
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Bridge radios to WiFi-enabled scanning mobile computers
SCADA, alarm text notifications
Rural public safety
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Location, voice and text dispatch
PROPRIETARY
TABLETmedia
iTalkie™ solution: future-proof
Automated text alert notifications
- Customizable SCADA plug-ins
- TAP/COMP2 over serial/network
- route to any destination
Examples:
- Nursecall
- Manufacturing equipment / PLC
iTalkie™ dispatch console and thin clients:
- Serverless architecture: optimized to reduce network load
- private and group calls + text
- 1:1 full-duplex voice intercom
- remote radio kill / dekey / monitor, etc.
4 walls
- Fleet management
(GPS)
(LAN + WLAN)
iTalkie™/RG radio gateway:
• Phone interconnect
• Text alert notifications
• Text email gateway
• Voice and text to/from mobile radios and PCs
• GPS (optional revert channels)
• Calls and text recording + logging
RF network
Email gateway
- SMTP/POP3, message queue, etc.
Examples:
- alerts from fire alarms
- reach cellphones via SMS
- emergency or dispatch
- Work order management (hospitality)
Corporate PBX interconnect
- half-duplex: 1 line, 1 channel
- group and private calls
Internet
email
PROPRIETARY
iTalkie™/PA gateway:
Send a call to PA system
Examples:
- pre-programmed 911 radio button
- night security guard
TABLETmedia
iTalkie™/RG: advanced radio gateway
Multifunctional gateway between MOTOTRBO radios and IP services
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Supports one voice and up to two data revert control stations
Standalone capabilities
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HD call recording (16KHz, 16 bit)
SCADA text messaging (RS-232, TCP) in TAP, COMP2 formats
Email gateway: hospitality (HotSOS, Starguest, etc.) apps compliant (*)
Powerful programmable text routing (e.g. one input multiple outputs)
GPS export to webtracker@trbo, CES Wireless PowerTRACK-3 and Transloc
Telephone interconnect (see phone@trbo) (*)
Emergency notifications to email, telephone and dispatch
Distributed capabilities
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Voice + data gateway for iTalkie/DS console and iTalkie/PC thin client
Share emails with multiple gateways
Advanced call routing and filtering
Pre-defined cross patching
(*): optional module – requires special software code to unlock function
PROPRIETARY
TABLETmedia
iTalkie™/RG: sample screenshots
PROPRIETARY
TABLETmedia
iTalkie™/DS: voice
• ARS-based active presence
• Voice:
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Private and group calls
Full-duplex (intercom) IP calls
All-call and All-text (system-wide)
Last call replay
Caller-ID interactive history
Select/unselect and cross-mute
Multi-talkgroup per control station
• Phone:
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Dial, answer (ignore) calls
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Address book
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Patch (transfer) group/private
To make a call:
Select ’n’ hold
Or:
For selected items
F3 = private calls
F4 = group calls (global)
(also L+R footswitch)
PROPRIETARY
Groups notation:
Green = selected
Red = transmitting/receiving
[..] = cross-muted
TABLETmedia
iTalkie™/DS: GPS and admin
• GPS-based radio location:
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Maps:
• OpenStreetMaps
• Google Earth
• webtracker@trbo
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Maps window:
• Integrated in app
• Separate window
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Immediate location fix
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Center on selected subscriber
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Up to 254 different icons
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Emergency center and flash
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Logging and playback (CVS)
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Maps exportable to web server
• Administrative options
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limit operator interaction
PROPRIETARY
TABLETmedia
iTalkie™/DS: text, emergency, rem ctrl
• Text:
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Private, group and AllText
Caller-ID interactive history
Reply
Forward to online SUs
• Remote radio control:
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Monitor
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Check
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Disable
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Alert
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Dekey
• Emergency:
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display / text / alert sound
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map focuses on flashing icon
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Signal external horns/lights
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Email alert (*)
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Phone call (*)
• Gateway (control station) control:
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Radio activity indication
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Channel change
PROPRIETARY
TABLETmedia
iTalkie™/DS: other
• Very intuitive interface, single view without obstructing tab views
• Seamless radio and computers operation
• Unlimited users and control stations
• Unlimited distributed dispatchers
• Multiple (unlimited) simultaneous calls playback
• HD voice quality (16KHz, 16bit)
• Secure w/ 128-bit encryption
• Network load optimized by throughput, not just bandwidth:
• Bandwidth: 20Kbps (2.5Kbytes/sec), independent of # endpoints
• Throughput: 30+ simultaneous calls for WiFi access point !!! (vs. 3-4 VoIP calls)
• Multi-monitor support
• Support USB mic and footswitch / configurable keyboard mapping (F3+F4)
PROPRIETARY
TABLETmedia
iTalkie™ client: PTT, P2P VoIP, text
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Target users:
 Manufacturing, warehousing, transportation, education
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Features:
 Zero-setup serverless and real-time calls
 Group/private calls and text, presence-driven phone calling
 Secure (encrypted)
 Minimal WLAN network load: works when VoIP doesn’t
 Cross platform: PCs and over 70 mobile computers
 HD audio quality
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Benefits:
 Simple to use dispatch
PROPRIETARY
TABLETmedia
iTalkie™ client: screenshots
Press for group call (toggle
action). Use F4 for PTT action
(key can be re-mapped)
Talkgroup selected for call
Scroll to change talkgroup
List of individual radios
Selected radios:
Right-click to send private text
Press+hold (PTT) for private call
VU meter for call and playback
Status window
Main screen items
PROPRIETARY
Group call Rx/Tx highlight
Private call Rx/Tx highlight
TABLETmedia
iTalkie™ client: screenshots
Change channel on gateway: “[...]”
indicates selected channel
Multiple gateway control
Text messages (history retained) + displays to/from
PROPRIETARY
TABLETmedia
iTalkie™/MT: remote messaging terminal
• Remote messaging client
• Bi-directional text
• Pre-defined messages for status updates
• Customizable UI and operation
• Report back from RS232, USB (fuel, battery, oil, etc.)
• iTalkie™/RG
• eztracker@trbo
• text@trbo
MOTOTRBO
network
Dispatch/server equipment
(example)
Vehicle equipment
PROPRIETARY
TABLETmedia
iTalkie™: virtual dispatch (radio sharing)
iTalkie
PC client
iTalkie
PC client
iTalkie/DS
dispatch console
LAN
RF network
(VHF / UHF)
iTalkie/RG
radio gateway
Unlimited dispatchers, client, sites and gateways!
PROPRIETARY
TABLETmedia
iTalkie™: group call routing
Console, PC client or mobile client
• CS display as being on channel 4
No need to change
radio channels!
iTalkie/RG radio gateway
• default IP channel = 4
• default group contact ID = 101
Groups defined:
• Maintenance (ID=101)
• Security (ID=234)
• engineering (ID=377)
Talkgroup 101
Talkgroup 234
Talkgroup 377
“Route To radio”=OFF, filtering “allow any talkgroup”=ON
• calls to maintenance are routed to talkgroup 101
• security and maintenance call are not routed to radios
“Route To radio”=ON, filter “allow any talkgroup”=ON
• calls to maintenance are routed to talkgroup 101
• calls to security are routed to talkgroup 234
• calls to engineering are routed to talkgroup 377
“Route To radio”=ON, filter “allow any talkgroup”=OFF, security un-checked
• calls to maintenance are routed to talkgroup 101
• calls to security are not routed to radios
• calls to engineering are routed to talkgroup 377
PROPRIETARY
With mutiple gateways, routing allows calls to reach one or
more gateways (e.g. AllCall, or same group in different sites)
In reverse, calls from different radio groups can be routed to
different groups on the console or a single group (see RX list)
Also, calls from radios can reach via IP other radios in
other gateways (e.g. different site)
TABLETmedia
iTalkie™: distributed email
LAN (local)
LAN (remote)
email server
WAN
(internet)
iTalkie/RG
w/ email gateway
iTalkie/RG
iTalkie/RG
w/ (optional)
phone interconnect
iTalkie/RG
Incoming:
• inbound email is broadcast to all gateways as a text message
• gateways receive the text and place it on a queue for forwarding to the subscriber
• when the subscriber acknowledges receipt of the text, the gateway notifies all other gateways
• upon receipt notification the other remove the text from the queue
Outbound:
• when a gateway receives a text it broadcasts it
• the gateway with the email gateway receives the text and forwards it as an email
PROPRIETARY
TABLETmedia
iTalkie™: in- and out-premise
PROPRIETARY
TABLETmedia
iTalkie™: redundant multi-site security
PROPRIETARY
TABLETmedia
iTalkie™/RG: static cross patch
PROPRIETARY
TABLETmedia
iTalkie™: the complete solution
mobile client
dispatch console
PC client
dispatch console
LAN (local)
dispatch console
WAN
(internet)
PBX
radio gateway
• unlimited gateways
• unlimited positions
• multi-site
LAN (remote)
email server
radio gateway
radio gateways
Alert notifications
(e.g. SCADA, fire)
PROPRIETARY
webtracker@trbo
cloud-based AVL
Mobile Data Terminal
TABLETmedia
Support, support, support!
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Sales support:
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Technical support:
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Per-opportunity detailed quotes plus initial system analysis / recommendation
Joint remote customer phone calls / meetings (IT, management, etc.)
Assistance with RFIs / RFPs / RFQs
Prices disclosed to dealers only
Cumulative business-based reseller program for dealer discounts and terms
Fast turnaround time: typically intra-day, often immediate
Remote configuration assistance
Professional service available
Training:
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Sales training via webinars
Fully-featured dealer demos
Hands-on remote technical training lab
PROPRIETARY
TABLETmedia
Summary
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iTalkie solution:
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One stop shop for most requirements
Upgrade as needed
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true Swiss-army knife for any vertical
Turnkey system to ease deployments
Custom development
PROPRIETARY