Download 0749 Supervised Dental Experience (TO BE COMPLETED)

21st Century Instructional Guide for Career Technical Education
Supervised Dental Assistant Experience
Health Science Education Cluster
Title:
Supervised Dental Assistant Experience (WVEIS 0749)
HSE.S.SDE.1
Practice Management
Students will understand and apply procedures of the dental office receptionist.
How does the performance of the dental office receptionist reflect the performance of the dentist?
Essential
Questions:
Objectives:
HSE.O.SDE.1.1
Students will
differentiate between verbal and non-verbal
language using role play.
HSE.O.SDE.1.2
evaluate importance of the first impression a
patient should receive when entering a dental
office.
HSE.O.SDE.1.3
demonstrate proper protocol for answering an
incoming call.
HSE.O.SDE.1.4
critique proper protocol for handling a difficult
patient via telephone and /or in person.
Learning Plan & Notes to Instructor:
verbal
 spoken words
 used as a form of expression
non-verbal
 body language
 used as a form of expression
first impression
 speaks negatively or positively to patients
 ensures patients feel welcome
 reflects a warm, hospitable atmosphere
protocol
 answered promptly
 greet patient pleasantly
 identify the practice and yourself
 ask how you may help
See Procedure evaluation sheet 61-1, page 1008
Modern Dental Assisting, 8th edition “Answering the
Phone”.
protocol for handling a difficult patient
 phone
o listen silently
o do not interrupt
o let the patient finish
1
o repeat what you think you heard
o if the patient insists on speaking to the
Doctor, tell them you will have the
Doctor to contact them by a specific
time
 in person
o listen silently
o use good eye contact and occasionally
nod head
o do not interrupt
o let the patient finish
o repeat what you think you heard
o if the patient insists on speaking to the
Doctor, ask the Doctor if he can speak
to the patient now or if he can call the
patient later in the day
Information contained in all messages
 date
 caller name
 phone number
 message
 time
 name of person who took the call
effective ways of scheduling patients
 computerized
o autoscheduler
o patient record
o daily appointment screen
 manual
o with or without printed dates
o number of columns based on needs
o units of time
HSE.O.SDE.1.5
examine the information all messages should
contain.
HSE.O.SDE.1.6
compare effective ways of scheduling patients.
HSE.S.SDE.2
Administrative Office Dental Assistant
Students will demonstrate knowledge and skills of procedures of the administrative office manager.
How important is the role of the administrative office manager with respect to the care of the dental
Essential
2
Questions:
Objectives:
HSE.O.SDE.2.1
patient?
Students will
differentiate dental office staff and their areas
of responsibility.
HSE.O.SDE.2.2
examine marketing ideas for the dental office.
HSE.O.SDE.2.3
differentiate between accounts payable and
accounts receivable.
establish uses of telephone and business
office technology.
HSE.O.SDE.2.4
HSE.O.SDE.2.5
recognize the need to be fluent with
Learning Plan & Notes to Instructor:
office manager oversees marketing and overall
organization
performance of administrative office duties
 large practice
o receptionist
o bookkeeper
o appointment clerk
o file clerk
o insurance clerk/secretary
 small practice
o one individual/business assistant
marketing ideas for the dental office
 external/outside of the office – directed at
people who are not patients
 internal – activities and promotions targeted to
current patients
accounts payable – money owed by practice
accounts receivable – money owed to practice
telephone
 communicate tool
 marketing
 phone equipment
o headset
o pager
o fax
 phone message system
o answering service
o answering machine
o voice mail
business office technology
 computer
 copier
responsibility of the office manager to be fluent in all
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HSE.O.SDE.2.6
computerized and manual systems for patient
management.
Illustrate filing procedures.
patient management systems
filing procedures
 alphabetic
 color-coding
 numeric
 chronologic
 electronic
examine correspondence
 within office and to other professionals
o spelling
o accuracy
o consistency
 insurance companies
o patient identification
o case information
o x-rays (if required)
HSE.O.SDE.2.7
examine correspondence within the dental
office, with other dental professionals, and with
insurance companies.
HSE.S.SDE.3
Dental Specialties
Students will demonstrate knowledge and skills of the procedures and processes within each of the
specialties.
How does the knowledge and skills within general dentistry and dental specialties overlap?
Essential
Questions:
Objectives:
HSE.O.SDE.3.1
Students will
Endodontics
examine endodontics and endodontist.
HSE.O.SDE.3.2
establish the definition of pulpal disease.
Learning Plan & Notes to Instructor:
endodonitcs
 specialty
 manages prevention, diagnosis, and treatment
of dental pulp
endodontist
 dentist
 specialist in the prevention, diagnosis, and
treatment of dental pulp
pulpal disease
 inflammation
 dental pulp
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HSE.O.SDE.3.3
select instruments and materials used in
endodontics, examining the function of each.
HSE.O.SDE.3.4
examine endodontic surgical procedure.
HSE.O.SDE.3.5
Oral and Maxillofacial Surgery
select instruments used in surgery and
interpret their use.
instruments used in endodontics
 explorer – locate canal opening
 endodontic spoon excavator – remove coronal
pulp tissue, decay, and temporary cements
 spreader and pluggers – obturation of canal
 glick number 1 – placement of temporary
restorations and removal of excess guttapercha
 broaches – removal of vital, inflamed
hemorrhagic pulp tissue
 K-type file – initial debridement
 Hedstrom file – final enlargement of the canal
 rubber stops – prevention of perforations of
the apex
 paper points – drying of the canals
See Procedure evaluation sheet 54-2, pages 882884 Modern Dental Assisting, 8th edition “Assisting in
Root Canal Therapy”.
instruments used in surgery
 elevators – reflect and retract the periosteum
from the surface of the bone
 forceps – remove teeth from the alveolus
 surgical curette – scrape the interior of the
socket to remove diseased tissue or
abscesses
 rongeur – trim alveolar bone
 bone file – smooth the surface of the bone
 scalpel – used to make a precise incision into
soft tissue
 hemostat – used to grasp and hold
 needle holder – used to grasp a suture needle
 mouth props – allows patients to rest and
relax the jaw muscles
 chisel and mallet – remove and reshape bone
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 surgical burs – remove bone
HSE.O.SDE.3.6
HSE.O.SDE.3.7
HSE.O.SDE.3.8
HSE.O.SDE.3.9
HSE.O.SDE.3.10
recognize the importance of aseptic
procedures prior to and following surgery in the
dental office.
determine the written and oral postoperative
instructions to be given to patients.
differentiate between surgical procedures
performed in the dental office and the hospital.
Orthodontics
characterize the orthodontic setting.
outline the critical roles and duties of a dental
assistant in the orthodontic office.
written and oral postoperative instructions
 2 X 2 gauze folded and placed over socket for
30 minutes
o continued bleeding
 call office
 do not rinse vigorously
 restrict activities for the day
o after extensive surgery
 ibuprofen to prevent and control
swelling and relieve pain
 swelling controlled with cold
packs –1st 24hours – 20 minutes
on and 20 minutes off
 after 24hours
 apply heat to area
 gentle rinsing with warm
saline solution every 2
hours ( 1tsp. salt to 8 oz
warm water)
orthodontic setting
 designed to accommodate many patients at a
time
 open bay
 ? only two items characterize the setting?
critical roles and duties of a dental assistant in the
orthodontic office
 increased lab work (i.e. models, appliances)
 diagnostic records
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HSE.O.SDE.3.11
examine the causes of malocclusion.
HSE.O.SDE.3.12
differentiate between preventive, interceptive,
and corrective orthodontics
HSE.O.SDE.3.13
distinguish between fixed and removable
appliances.
HSE.O.SDE.3.14
assess the stages of orthodontic treatment.
HSE.O.SDE.3.15
evaluate how teeth are retained in position
after orthodontic treatment is complete.
HSE.O.SDE.3.16
HSE.O.SDE.3.17
Pediatrics
characterize the importance of team work in
the pediatric office.
determine common behavior of children
throughout the stages of growth and
development.
 preliminary appointments
 adjustment visits
malocclusion
 developmental
 genetic
 environmental habits
orthodontics
 preventative – preformed to keep problem
form happening
 interceptive – preformed when the problem is
first recognized
 corrective – preformed to move the teeth to
correct the malocclusion
appliances
 fixed – bonded in place, cannot be removed
 removable – patient can remove
stages of orthodontic treatment
 diagnostic
 treatment
 retention
position retained after treatment
 orthodontic positioner
 Hawley retainer
 Lingual retainer
importance of team work in the pediatric office
 portrays compassion and patience
 teamwork ensure a setting that children and
adolescents enjoy
common behavior of children
 birth – 2 years
o too young to cooperate in dental
treatment
o parent should be with the child during
initial exam
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HSE.O.SDE.3.18
establish the role of the parent/guardian/family
members in the treatment of a child.
HSE.O.SDE.3.19
relate the unique equipment geared toward
pediatric dentistry.
HSE.O.SDE.3.20
recognize the signs of child abuse and the
procedure for reporting suspected child abuse.
HSE.O.SDE.3.21
Periodontics
differentiate between the members of the
periodontal team and their roles.
o pre-medicate if needed for further
exam
 3 – 5 years
o Learning to get along
o Learning to accept the rules and
regulation of society
role of parent/guardian/family in treatment of a child
 begin bringing child at 2 years of age
 bring child for return visits every 2 months
 practice prevention
 provide consent for dental care
unique equipment for pediatric dentistry
 papoose board
 ? only one?
signs of child abuse
 injuries in various stages of healing
 repeated injuries
 chipped or injured teeth
 scars inside the lips or on the tongue
 tears of labial frena
 battering or other injuries around the head and
neck
 facial bruising
 swelling of facial structures or blackened eye
 fractured nose
 bite marks
reporting suspected child abuse
periodontal team and their roles
 dental assistant – assisting with
o periodontal charting
o periodontal surgeries
o homecare instruction
 dental hygienist - performing
o periodontal probing
8
HSE.O.SDE.3.22
examine the diagnostic procedure from start to
completion and follow-up for periodontic
patients.
HSE.O.SDE.3.23
differentiate between surgical and non-surgical
treatment procedures.
HSE.O.SDE.3.24
establish the role of the patient in maintaining
the arrest of periodontal disease.
HSE.O.SDE.3.25
Prosthodontics
pour, trim, and articulate models.
o dental prophylaxis
o root planning and scaling
o gingival curettage
 periodontist – performing
o foot planning and curettage
o periodontal surgeries
periodontic patients
 diagnostic procedure
o medical and dental history
o radiographic evaluation
o examination of teeth
o examination of oral tissues and
supporting structures
o periodontal charting
 follow-up
surgical
 excisional
 incisional
 osseous
non-surgical
 prophylaxis
 scalingand root planning
 gingival curettage
 antimicrobial and antibiotic agents
 local delivered antibiotics
role of the patient in maintaining the arrest of
periodontal disease
 performance of more complex home care
procedures
 must be more motivated
?should the role listed here be more specific in listing
what the patient needs to do?
Teach, demo, allow student practice, and proceed to
final check off.
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HSE.O.SDE.3.26
construct custom trays (i.e. night guard,
bleaching tray, mouthpiece).
HSE.O.SDE.3.27
differentiate between waxes and their use.
HSE.O.SDE.3.28
outline the procedure fro preparing a fixed
crown/bridge for patients.
HSE.O.SDE.3.29
outline the procedure for preparing a
removable appliance for patients.
See procedure evaluation sheet 47-2, page 778-779,
MDA 8th edition “Pouring Dental Models Using
Inverted Pour Method” and procedure evaluation
sheet 47-3 page 780-781 “Trimming and Finishing
Dental Models”.
Teach, demo, allow student practice, and proceed to
final check off.
See procedure evaluation sheet 47-46, pages 786787, MDA 8th edition, “Construction of a VacuumFormed Custom Tray”.
waxes
 boxing
 utility
 sticky
 inlay casting
 casting
 baseplate
 bite registration
preparing a fixed crown/bridge
 1st appointment
o shade selection
o preparation
o impressions
o placement of provisional coverage
nd
 2 appointment
o cementation
o finishing
preparing a removable appliance
 1st appointment
o preliminary impressions
o custom trays
nd
 2 appointment
o final impressions
o bite registration
o shade selection
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o lab prescription

appointment
o try-in
th
 4 appointment
o delivery of appliance
th
 5 appointment
o post-delivery check
importance of safety precautions during all lab
procedures
 infection control procedures with appliances
that have been in the mouth
?this does not relate the importance; shouldn’t there
be more?
3rd
HSE.O.SDE.3.30
HSE.O.SDE.3.31
relate the importance of following safety
precautions during all lab procedures.
Public Health
assess the role of a dental health person.
HSE.O.SDE.3.32
Oral and Maxillofacial Radiologist
assess the role of the oral and maxillofacial
radiologist.
HSE.O.SDE.3.33
Oral Pathologist
examine the career and duties of the oral
pathologist.
HSE.S.SDE.4
Essential
Questions:
HSE.O.SDE.4.1
role of dental health person
 promote oral health through organized
community efforts
 ? more than one?
role of the oral and maxillofacial radiologist
 diagnose disease through various forms of
imaging, including radiographs
 ? more than one role?
career and duties of the oral pathologist
 diagnose diseases of the oral structures
 treat diseases of the oral structures
Technology
Students will:
 understand the use of computer technology within the dental health care system.
 demonstrate skills and knowledge of computer technology as appropriate to dental healthcare
applications.
How has the application of technology impacted healthcare in the dental profession?
implement the use of dental software
dental software programs
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programs.
HSE.O.SDE.4.2
HSE.O.SDE.4.3
HSE.S.SDE.5
Essential
Questions:
Objectives:
HSE.O.SDE.5.1
HSE.O.SDE.5.2
HSE.O.SDE.5.3
utilize software, hardware and the Internet to
practice and master standards.
utilize the Internet as a resource/research tool.
Dentrix Dental software system has related patient
information for this course.
Use software, hardware, and Internet throughout
delivery of CSOs.
Use Internet for resource/research for projects and
assignments.
Student Organizations
Students will participate in the local chapter of the Career and Technical Student Organization
(CTSO).
How does participation in a Career and Technical Organization (CTSO) impact professional
development and lifelong learning?
Students will
Learning Plan & Notes to Instructor:
participate in the local chapter of the
involvement in HOSA or SkillsUSA
appropriate Career and Technical Student
 membership
Organization (CTSO).
 committee involvement
 contests
 projects
 other educational activities
See HOSA Handbook.
use parliamentary procedure in organizational parliamentary procedure in organizational meetings
meetings.
 main motion
 second
 debate
 vote
 point of information
 division
 adjourn
See Robert’s Rules of Order and
The Everything Roberts Rules Book by Barbara
Campbell.
characterize team membership skills, such as
team membership skills
cooperation and leadership.
 cooperation
 leadership through participation in
o committees
o contests
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HSE.O.SDE.5.4
21st Century Skills
participate in local, state and national dental
health care and educational projects.
Learning Skills & Technology Tools
o projects
See HOSA Handbook.
local, state, and national dental health care and
education projects
 National Dental Health Month
 Dental Assistant Recognition Week
 American Dental Assistants Association, etc.
See HOSA Handbook.
Teaching Strategies
Evidence of
Culminating Activity
Success
Information and
Communication
Skills:
Thinking and
Reasoning Skills:
Personal, and
Workplace, Skills:
Learning Skills & Technology Tools
Teaching Strategies
Culminating Activity
Evidence of
Success
Entrepreneurship
Skills:
13
Culminating Assessment
Culminating
Assessment:
Final Examination
Industry
Accreditation/
Certification
Links and Other
Resources
Industry Accreditation/Certification
Secondary programs:
None available at the completion of this course.
Postsecondary programs: must complete all courses within the Dental Concentration
 Commission on Dental Accreditation American Dental Association
 Dental Assisting National Board
o Certified Dental Assistant CDA
o Certified Office Assistant COA
o Infection Control Exam ICE
o Radiation Health and Safety RHS
o General Chairside GC
o Dental Laboratory Technician
Links and Other Resources
Related Websites:
American Dental Assistants Association
http://www.dental assistant.org
American Dental Association
www.ada.org
American Dental Hygienists Association
www.adha.org
National Institute of Dental and Craniofacial Research
www.nidcr.gov
National Institute for Occupational Safety and Health
www.cdc.gov/niosh
U.S. Occupational Safety and Health Administration
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www.osha.gov
Pathways to Success
http://careertech.k12.wv.us/pathwaystosuccess/
U.S. Department of Labor in the 21st Century
http://www.dol.gov/
Advanced Distributed Learning
www.adlnet.org
America's Career InfoNet
www.acinet.org
America's Job Bank
www.ajb.org
America's Service Locator
www.servicelocator.org
CareerOneStop
www.careeronestop.org
Employment & Training Administration
www.doleta.gov
The Job Accommodation Network (JAN)
http://www.jan.wvu.edu
Monthly Labor Review Online: Labor Force Archives
http://www.bls.gov/opub/mlr/indexL.htm#Labor force
Occupational Information Network
www.doleta.gov/programs/onet
Office of Disability Employment Policy
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www.dol.gov/odep
Career Voyages
http://www.careervoyages.gov/index.cfm
Workforce West Virginia
https://www.workforcewv.org/
West Virginia Earn A Degree Graduate Early (EDGE)
http://www.wvtechprep.wvnet.edu/edge.htm
West Virginia Career and Technical Education
http://careertech.k12.wv.us/
Contacts:
Contacts
HSE Teachers: See HSE Directory
HSE Coordinators: Rebecca Davis [email protected]
Cynthia Sundstrom [email protected]
OCTI Assistant Executive Director and EOCTST Coordinator: Donna Burge-Tetrick
OCTI Executive Director: Gene Coulson
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