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BIO, 9th Edition TEST BANK Module 7 Communication Multiple Choice Questions 1. According to Johansen, the primary area of focus for understanding human interactions is: A) Perspective B) Communication C) Information D) Management Ans: B 2. Which of the following is NOT a theory of psychodynamics A) Communication B) Human behavior C) Motivation D) Perception Ans: A 3. We formulate our meanings in words – words that are interpreted by the recipient of our message. This process can be identified as A) Noise B) Encoding C) Decoding D) Messaging Ans: B 4. Which of the following is a good example of code A) perception B) language C) noise D) traffic Ans: B 5. Which of the following is NOT an effective method of communication A) Face to face B) Telephone C) Electronic D) None of the above Ans D 6. Two individuals who speak different languages make a failed attempt at communication resulting from A) An emotional block B) Inadequate informationdisappointment C) A communication barrier D) None of the above Ans: C BIO, 9th Edition TEST BANK 7. The fundamental process of communication is A) a key barrier to organizational effectiveness B) a primary area for understanding human behavior C) an area of increasing concern for most managers D) all of the above Answer: D 8. The mechanistic, Tayloristic, psychological and interactive-symbolic perspectives emphasize A) parallels between organizational theory and communication theory B) communication process C) general types of work environments D) none of the above Answer: A 9. On the most basic level, what two people communicate about is determined by A) who they are B) how they perceive themselves C) how they perceive others D) all of the above Answer: D 10. The process of communication involves which of the following elements A) sender and receiver B) the message C) the medium through which the message is send D) a & b E) all of the above Answer: D 11. Which of the following act as barriers to accurate communication? A) semantics B) emotional blocks C) technology D) inadequate information E) all of the above Answer: E 12. The major problem in communications is that each individual is inclined to assume that people with whom they interact A) have the correct information B) use the same code C) have the same knowledge base D) understand each other's past experiences Answer: B 13. Please identify the type of nonverbal communication that helps managers to understand emotional blocks A) kinesic behavior B) physical characteristics C) paralanguage BIO, 9th Edition TEST BANK D) proxemics Answer: C 14. Communication networks involve A) oral signals B) written signals C) nonverbal signals D) a & b E) all of the above Answer: E 15. Translating meaning into words and words into meaning is based upon a person's A) translating ability B) cultural background C) ear for languages D) none of the above Answer: B 16. How do computer networks enhance our communication accuracy? A) spellcheck B) encoding C) decoding D) b & c E) none of the above Answer: D 17. One must assume significant differences between the sender and receiver in terms of A) communication networks B) miscommunication C) cross-cultural communication D) all of the above Answer: C 18. When a manager summarizes what he/she heard in conversation with a subordinate, the manager is practicing one of the most useful skills A) awareness B) understanding C) paraphrasing D) listening Answer: C 19. In order to overcome communication barriers, managers should use which of the following tactics A) self-awareness B) creating a supportive organizational climate C) coaching and goal-setting D) all of the above Answer: D 20. Knowing what your strengths are in interactive situations and what part of the problem you BIO, 9th Edition TEST BANK represent is defined by this communication skill A) paraphrasing B) listening C) self-awareness D) coaching Answer: C 21. Please identify the three clusters of media used for transmitting messages A) written, oral, electronic B) interactive, attentive, impact C) listening, questioning, responding D) computers, cell phones, text messaging Answer: A 22. Which of the following have been shown to hinder the communication process? A) attribution B) ethnocentrism C) motivation D) communication Answer: B 23. In which of the following countries was communication seen as the biggest barrier? A) United States B) Britain C) Japan D) Germany Answer: C 24. Before we can send a message to another recipient we must first A) decode it B) diffuse it C) encode it D) perceive it Answer: C 25. Unfortunately, daily communication between people is frequently distorted because communication requires A) meaning and semantics B) body language and assumptions C) assumptions and codes D) proxemics and time Answer: C 26. What is proxemics? A) physique and posture B) the way people use their space C) facial expressions D) speech rate and pitch Answer: B BIO, 9th Edition TEST BANK 27. Communication is selective, learned, culturally determined, consistent, inaccurate…therefore, it is an example of A) miscommunication B) perceptual patterns C) semantics D) two-way communication Answer: B 28. Discussion of progress and feedback from the supervisor as to how well the subordinate is doing on goals should occur A) yearly, with salary reviews B) bimonthly C) each time a goal is set D) as the need arises Answer: D 29. Communication richness mean that a media conveys meaning and A) carries a large volume of data B) is accessible C) employs similar codes D) is expensive Answer: A BIO, 9th Edition TEST BANK Module 7 Communciation True/False Questions 30. Organizational surveys continuously identify communication as a major challenge by managers. Ans: True 31. Individuals can improve their own effectiveness through their willingness to change their own behavior. Ans: True 32. The method (or medium) of communication is unlikely to influence the nature of the communication episode. Ans: False 33. The communication message received is affected by perception and motivation. Ans: True 34. The basis for almost all activities in organizations and between organizations and their customers is the fundamental process of communication. Ans: True 35. Communication theory seems to parallel organizational theory. Ans: True 36. Communication is always the point of conflict and misunderstanding between two people. Ans: False 37. Language is one obvious sort of communication element. Answer: False 39. Noise distorts the message of communication. Answer: True 40. Conflicting assumptions are often barriers to communication. Answer: True 41. Semantics are an excellent source of positive communication. Answer: False 42. All experiences have an emotional and feeling component. Answer: True BIO, 9th Edition TEST BANK 43. All learning has an emotional and feeling component. Answer: True 44. Research indicates that the greater the differences between the sender's and the receiver's cultures, the greater the chance for miscommunication. Answer: True 45. People from similar cultures tend to view the world differently. Answer: False 46. Modern management theory recognizes that a manger's skills must include the handling of feelings and emotions of employees as much as how to work with logic and rationality. Answer: True