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John Taylor Hospice Job Description – Palliative Care Assistant JOB TITLE Palliative Care Assistant REPORTS TO Registered Professional Clinician Salary Band 3 ACCOUNTABLE TO CEO and the membership RESPONSIBLE TO Clinical Service Manager KEY RELATIONSHIPS The people who come to us for help and their families, all colleagues in the immediate CIC team, front of house staff at the CIC, staff from other organisations delivering care to the patient and family, staff and members in the CIC, the League of Friends, the public, external agencies JOB PURPOSE John Taylor Hospice was founded in 1910. We offer practical help; alleviate pain and rekindle possibility for people with life limiting illness and their families. We provide care that is “taylormade” 24 hours a day; 365 days a year. We are a public service free at the point of delivery. We have been alongside people in Birmingham for four generations. Our legitimacy to continue to do this depends upon the quality of the experience that people have when they choose John Taylor Hospice and the relationship of trust that we build. Our Multi-skilled Assistants are at the hub of this work, their core responsibilities are To embody the guiding principle of the company “don’t say no say how” finding creative safe and practical solutions so that the people who come to us for help they receive the right care at the right time in the right place for them Be part of a team providing care and support to patients with palliative needs, their families and loved ones. Assist in enabling patients to remain at home if that is their wish, even when care becomes too difficult for carers to cope with or if the patient lives alone. Help to avoid unnecessary and unwanted admission to hospital or other setting particularly in the last few days of life. To empower the patient and their carers to be actively involved with their programme of care or rehabilitation Co-operate and liaise at all times with other services or individuals involved in the patients care. Demonstrate flexibility to work alone and as a member of a team, plus a flexible approach to the variety of jobs you will undertake and support volunteers as part of the company workforce plan Undertake training and ensure all direct care is delivered safely taking advice and supervision from registered professional colleagues as required To be an ambassador for the company To have a clear and accurate understanding of the work of the company as a whole and communicate this effectively to patients families, the public, volunteers and apprentices MAIN DUTIES AND RESPONSIBILITIES Delivering positive community benefit To provide a professional, kind and caring service To achieve rapport effectively with people in order to build and maintain trust Be able to respect, understand and value difference to ensure that John Taylor Hospice is accessible to all our communities Contribute to the work of the CIC as a whole in linking with people to encourage them to invest is us as a company and contribute ideas and support to generate funds. To help identify volunteering opportunities and support volunteers recruited to undertake roles within the team To be an ambassador maintaining the positive reputation of the hospice Patient and family care To provide high quality care to patients in their own home or their care home and at The Grange in heart of the hospice, inpatient unit and well-being centre, making every moment matter To work in partnership with patients and carers, providing essential care to an agreed care plan To work in partnership with other agencies to an agreed care plan enhancing care provided by community nursing and social services To ensure the patients comfort, privacy, dignity and choice at all times. To be flexible and understanding to the needs of the patient and their family/carers, respecting cultural and other differences. To be empathetic and supportive to patients and their family/carers who are distressed. To recognise when a patient has died and be aware of what action to take. To participate in daily multi disciplinary morning meeting and case reviews as necessary To transport identified equipment from storage base (i.e. John Taylor Hospice or equipment loans service) to patient’s home as necessary, these will be small, clean pieces of equipment. To use the company vehicles to transport patients and to carry out other driving tasks as required such as the collection of medications and to drop off samples. To support daily living tasks with the patient and carers, such as eating, washing, dressing, toileting, etc. To participate in equipment fitting following the appropriate training both at the grange and within the patients home. To participate in recreation and planned activities including outdoor mobility. To be competent in basic complementary therapies and use these skills with appropriately assessed and consenting patients. Company systems To maintain confidentiality with regard to patients, family/carers and other staff To maintain accurate documentation of care given and to report any changes in condition or circumstances of the patient to the relevant key worker. To take emergency action as necessary to safeguard the patients and carers and report to manager as soon as possible. Ensure good communication at all times. To be aware of the falls prevention programme and pathways and refer patients as appropriate. To maintain the highest infection control standards at all times To attend all mandatory training as identified by John Taylor Hospice, training to achieve set competencies commensurate with the role, participate in regular supervision and continuous professional development and attend external training as and when required. To participate in appraisal and one to ones with the line manager as per policy Corporate Role: To work as part of a team and a membership to deliver the company plan. To comply at all times with John Taylor Hospice policies and procedures. To cross cover for colleagues and in other clinical areas of the company as required. To be flexible to ensure that the company succeeds. To attend and contribute constructively in meetings. To assist in the supervision of apprentices and volunteers as part of the company workforce plan To use the company computerised clinical information systems; Comply with organisation’s data quality standards. Know, adhere to and promote the organisation’s equal opportunities policies and implement in relation to job responsibilities. INVESTING IN YOU JTH is committed to supporting the development of all staff. All employees have a responsibility to maintain their professional registration participating in regular appraisal with their manager. They are expected to identify innovation, performance and development objectives for their post. The CIC has a training and development fund that is generously supported through the League of Friends and the income generation projects undertaken by staff. Everyone has equal access to this fund to support external training and development. It also helps to fund statutory and mandatory training which is run internally. Where staff are accredited or trained in their own right to deliver in-house training this is an opportunity afforded to them. Learning is one of our company strategic objectives and is supported through our experts by experience programme, volunteer training and staff development. HEALTH AND SAFETY Attention is drawn to the responsibility of all employees to take reasonable care for the health and safety of themselves and other people who may be affected by their actions at work. We have dedicated leads to review and audit health and safety: keeping safe is everyone’s business. EQUAL OPPORTUNITIES John Taylor Hospice was founded in 1910 for the community from within the community and on whom we rely for support. In end of life care everyone in our community needs to feel welcome, and so we look for new and innovative ways to celebrate diversity as well as, respecting individual choices. This means we are highly committed to Equal Opportunities in employment and work actively to eliminate unlawful racial, sexual or disability discrimination in all its forms. We celebrate equality of opportunity and good relations between people of different backgrounds. CRIMINAL RECORDS AND SAFEGUARDING This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions. All staff have a responsibility to disclose any conviction past or current. Everyone in our company has an equal responsibility to ensure the safeguarding of children and adults and to report concerns immediately. INFECTION PREVENTION AND CONTROL Infection prevention and control is one of our strategic objectives. Everyone has a personal responsibility to minimise the risk of spreading infection. This includes “herd immunity”standards for immunisation and excellent standards of personal hygiene. Everyone will receive regular training to understand best practice and expectations at work. Everyone must abide by Infection Prevention and Control policies relevant to their area of work, and undertake the necessary level of training. This will be part of your annual innovation performance and development plan. SMOKING Public health legislation outlaws smoking in public places in England. As a community interest company our premises are governed by the legislation. Our buildings are smoke free and we actively encourage people to consider the health benefits for themselves and others of adopting a smoke free lifestyle. CONFIDENTIALITY Everyone has a duty to respect the confidentiality of personal information and health records. Our company upholds and is governed by the Data Protection Act. Confidentiality is integral to our care of the people who come to us for help and our staff and volunteers. The unauthorised use or disclosure of patient or other personal information is regarded as gross misconduct and is subject to the JTH Disciplinary Procedure possibly resulting in prosecution action for civil damages under the Data Protection Act 1998. JOB DESCRIPTION This job description will be subject to discussion and review on an annual basis. Post holders signature: ………………………………………………. Date: ………………………………………………. PERSON SPECIFICATION ESSENTIAL QUALIFICATIONS KNOWLEDGE/ SKILLS EXPERIENCE NVQ Level 3 in direct care or health and social care working towards Good standard of general education English language and Mathematics Experience equivalent to NVQ level 2 in health or social care Or evidence of caring for people with long term conditions, or at the end of their life Solution focussed and knowing what to do in unexpected circumstances An understanding of holistic care Demonstrating an ability to deal with distressing and emotionally challenging circumstances e.g. caring for terminally ill people and preparing the deceased Ability to communicate with all members of staff, patients, relatives and carers Ability to complete written documentation in line with trust guidelines Ability and commitment to team working Ability to learn and apply knowledge well Ability to abide by Trust policies and procedures Ability to ensure confidentiality is adhered Ability to prioritise care and attention to patients/families Ability to report and communicate concerns and changes in a patient’s condition in a timely manner Ability to safely carry out manual handling of patients, using equipment/ stores on a daily basis as per trust policy Business acumen Active listening skills Ability to work on own initiative and as part of a multidisciplinary DESIRABLE ECDL Able to speak more than one language relevant to the population served Experience of working in a hospice Good local knowledge Good knowledge of healthcare in community setting Evidence of previous experience in caring for people in their own home Experience of working in a Hospice or specialist palliative care setting Experience of working in a rehabilitation setting Clinical experience in the fitting of daily living and mobility equipment Level 1 British sign language skills Experience of working the public in a professional or voluntary capacity Proven experience of working effectively in a team team Good interpersonal skills Ability to interpret and follow basic written instructions e.g care plans Relationship Building Experience in building rapport quickly and at times when people are at their most vulnerable Able to be flexible often at short notice to do “the right thing at the right time in the right way” to meet the needs of the people that come to us for help Proven experience working with the public Experience of handling cash and following procedures strictly Experience in a similar role or in a role with similar responsibilities ESSENTIAL PERSONAL SKILLS PERSONAL CIRCUMSTANCES Personal Effectiveness Able to communicate across diverse groups and communities and evidence equality of opportunity in approach Highly motivated and customer focussed Resilient, enthusiastic and motivated Excellent team working skills Committed to providing accurate and timely information to a high standard Ability to inspire trust and confidence and command loyalty Ability to transfer skills to carers within and agreed care plan and empower others including, patients, carers, colleagues, volunteers Able to act with integrity and observe the seven standards of public life Passed fit by Occupational Health Service Able to work flexibly on a 24/7 rota 365 days a year as required Confident to travel and navigate across the area served by the Hospice Commitment to attend additional training Able to travel and attend conferences according to operational needs of the post DESIRABLE Able to speak more than one language relevant to the population served Level one British Sign Language Must know own strengths and areas for development; must demonstrate time management and personal organisation skills and a commitment to learning Able to demonstrate oral and written and IT communication excellence Ability to coach and develop others. Experience of working in a community interest company as an active member Able to provide own transport for work with full current UK driving licence