Download St George`s Medical practice new website

St. George’s Medical Practice
93 Musters Road
West Bridgford
Nottingham, NG2 7PG
Telephone: 0115 914 3200
0115 9143201
Fax:
Website
www.sgmp.nhs.uk
When the surgery is closed call 0115 914 3200
Welcome to St George's Medical practice new
website
St. George's Medical practice is a teaching and training general practice in central West
Bridgford, Nottingham. The doctors, nurses and staff aim to offer the highest standard of patientcentred healthcare.
We are here to help when you are ill, and run numerous clinics for patients with long term
conditions (chronic diseases). We also offer a wide variety of other medical services such as
antenatal and postnatal care, minor surgery, contraception, childhood vaccinations and wellperson check-ups.
In addition to everything you need to know about the practice you will also find other healthrelated information.
You can also order repeat medication through the prescription title above - the system has
changed and there are now two ways to order prescriptions on line which are explained on the
prescription page.
Opening Times
Reception
Morning
Afternoon
Monday
8:15am - 1:00pm
2:00pm - 6:30pm
Tuesday
8:15am - 1:00pm
2:00pm - 8:00pm
Wednesday
8:15am - 1:00pm
2:00pm - 6:30pm
Thursday
8:15am - 1:00pm
2:00pm - 6:30pm
Friday
8:15am - 1:00pm
2:00pm - 6:30pm
Weekend
closed
closed
Telephone lines
Monday to Friday 8:30am to 6:30pm
Consulting Times
Surgeries generally run from 8.30am until 12.00am and from 4.00pm to 6.00pm with an earlier
afternoon surgery on some Tuesdays and Wednesdays.
Extended hours surgeries are also offered on most Tuesdays with appointments available up until
8.00pm. These appointments are primarily for those patients who find it difficult to attend the
surgery during normal surgery hours.
Please ask the receptionists when individual doctors are holding surgeries.
When We Are Closed
A doctor is available in an emergency 24 hours a day. When you telephone the surgery out of
hours you will be automatically connected to the Nottingham out of hours service. This service is
for emergencies that cannot wait until the surgery is open again. The doctor on call may give you
advice or may ask you to attend the surgery the following day or make a visit to you in your
home.
Please remember to only phone out of hours if it cannot wait until the surgery is open
again. Don't phone for routine enquiries.
If you have a serious EMERGENCY call 999 to request an ambulance.
NHS Direct (National)
In the case of urgent need when the practice is closed you can also call NHS Direct
(www.nhsdirect.nhs.uk/) (0845 4647) to speak to a triage nurse. Your needs will be assessed and
advice offered or arrangements made for you to see a doctor.
Walk in Centre
The NHS Walk-in Centre is located on London Road next to the BBC. This is a nurse led drop-in
service offering health advice, information and treatment of minor ailments by experienced NHS
nurses and health information advisors. The centre is open 365 days a year from 7.00am to
9.00pm.
Your local pharmacy can also offer advice about a range of medicines available without
prescription to relieve minor illness and injuries.
Appointments
Routine Appointments
All consultations are by appointment. Please make an appointment either by telephone or in
person at reception. If more than one member of the family is to be seen, please book separate
appointments to avoid delays for other patients.
Urgent Appointments
If you have a problem which you feel needs attention urgently on the same day, please explain
this to the receptionist who will make an appointment for you. Urgent cases are always seen the
same day by the first available doctor.
Please help us with these consultations by ensuring we have an up to date telephone contact
number. The doctors respect your time and endeavour not to keep you waiting too long.
However, emergencies arise and have to be given priority. On these occasions, if you are
inconvenienced we hope that you will understand.
If you cannot keep your appointment please let us know as soon as possible. We can always offer
the cancelled appointment to another patient.
Home Visits
If you are too ill to attend surgery please telephone before 10.30am and outline your problem to
the receptionist to help the doctor assess the priority of each patient who requires a visit. A
doctor usually visits after morning surgery but please let us know if it is more urgent. The doctor
may phone before the visit.
Telephone Appointments
The doctors run a telephone appointmets system for things that do not require a face to face visit.
You can make the appointment as normal via reception. Although we cannot say exactly when
the doctor will call, it will usually be at the end of their morning surgery (around 11.30am).
We will try to fit you in with the doctor you request, but if that doctors list is full for the day, you
will be offered either another doctor on that day or your requested doctor on their first available
appointment slot.
Please help us with these consultations by ensuring we have an up to date telephone contact
number.
Help us to help you!
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Please inform us in plenty of time if you cannot keep an appointment so that we can offer
it to someone else.
Please be patient, if delays occur these are usually due to emergencies.
Please remember that someone else may need urgent treatment - only ask for an out of
hours visit if it is a genuine emergency.
Only ask for a home visit if you are too ill to attend surgery and please ring before
10.30am.
Please be considerate to other patients. Do not ask for an immediate appointment when
surgery is fully booked unless it is absolutely necessary.
Change of Personal Details
If you change your name, address or telephone number please let our receptionist know. If you
move out of our area it will be necessary for you to find a doctor in your new area. The local
Primary Care Trust (PCT) will helpyou if you experience any difficulty finding a new doctor.
PALS Patient Advice and Liaison Service. Tel No: 0800 0283693
Repeat Prescriptions
Ordering Online
For patients who have registered to use SystmOnline (find out more here)
Click here to order your repeat prescription online through SystmOnline
Guide to using SystmOnline
Or:
Click here to access the online repeat prescription form
Please Note: In order to improve efficiency and minimise risk we are planning to remove the
second link in Summer 2013. If you currently use this method please could you obtain login
details from reception for SystmOn-line and transfer to that method.
About Repeat Requests
We operate a computerised service for repeat prescriptions.
We do not accept telephone requests for repeat prescriptions.
You can also request further supplies of your medication either
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in person
by posting your repeat slip to us (with a stamped addressed envelope)
by liaising with your chemist.
All requests will be available for collection within 48 hours after receiving (excluding bank
holidays and weekends).
These are all local pharmacies who can help you with your repeat prescriptions.
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Green Cross Pharmacy (below the surgery) 95 Musters Road, West Bridgford. 0115
9816604
Manor Pharmacy - 185 Loughborough Road, West Bridgford. 0115 9812257
Manor Pharmacy - 97a Melton Road, West Bridgford. 0115 9813229
Singhs Chemist - 6 Tudor Square, West Bridgford. 0115 9813048
Lady Bay Pharmacy - 145 Trent Boulevard, West Bridgford. 0115 9455412
Boots - 24 Central Avenue, West Bridgford. 0115 9811015
Edwalton Pharmacy - 40 Earlswood Drive, Edwalton. 0115 9452657
Asda Pharmacy - 184 Loughborough Road, West Bridgford. 0115 9694210
Morrisons - Gamston District Centre, Gamston. 0115 9811787
LP Pharmacy - 3 Compton Acres Shopping Centre, West Bridgford. 0115 9455256
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Flu Vaccinations
Seasonal Influenza Vaccinations
We offer flu jabs to all over 65s and those under 65 deemed to be at increased risk of flu (i.e.
those suffering from asthma and other chronic respirtory diseases, chronic heart disease, renal
disease, liver disease, diabetes or immunosuppression). We run a day when you can just turn up
and book in at reception on the day.
This day is advertised beforehand in our local chemists, at the practice and on the website. It is
usually held in October (dependant on when we get our supplies) so you can contact the surgery
near that time to find out the date. Anyone missing this date will be contacted to see when they
are able to get in to have one and we will possibly run a second date later on.
Clinics & Services
Clinics & Services
Here at St George's Medical Practice we provide an extensive range of Clinics and Health Care Services.
Ante Natal and Maternity Care
Our Ante Natal clinic is held in cooperation with our attached community midwife.
Child Health Promotion
We carry out all our Child Health surveillance. This is done in close cooperation with our health visitors. We also
provide a full childhood immunisation service.
Family Planning
All the doctors and nurses in the practice offer contraceptive advice during normal surgery hours.
Immunisations and Travel Vaccinations
Please contact reception for full details.
Additional Clinics and Services
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Cervical Smears
Diabetic Surveillance
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Heart Disease and Stroke Prevention Clinic
Well Person Check
Alcohol screening
New Patient Health Checks
Stop Smoking Advice
Minor Surgey
Long term conditions care (for example asthma, diabetes, cardiovascular disease)
NHS health checks for those aged between 40 and 74.
Long acting contraceptives.
- Please enquire at Reception
Test Results
Test Results
Please call after 1:00pm to enquire about your test results as our reception staff will have more
time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will
only release test results to the person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the
practice.
Chlamydia Screening
Chlamydia Screening
Chlamydia is the most common sexually transmitted infection in people under the age of 25. It
affects both males and females and because it often has no early symptoms, it can go
undiagnosed for some time. About 1 in 10 sexually active young people test positive, yet did not
know they had it. If left untreated it can cause pelvic inflammatory disease and infertility. As part
of the Central Nottingham Chlamydia Screening Programme, we are now offering Chlamydia
screening to any patients aged 15 - 24. the test is self-taken and full instructions given. Kits are
available from your nurse, doctor or reception, on request.
If you have any concerns or questions with regards to sexual health, irrespective of age, please
make an appointment with your doctor or nurse
Cancer Screening
Breast Cancer Screening
Breast cancer risk is strongly related to age, with more than 80% of cases occuring in women
over 50 years old. The highest number of cases of breast cancer diagnosed is in the 50-64 age
group, the age group targeted for screening.
Many of them are diagnosed as a result of the screening programme. Survival rates for breast
cancer have increased, with 72% of women diagnosed with the disease now being likely to
survive for 10 years. This is much improved on rates ten years ago when 64% of women would
be expected to survive for 10 years.
The NHS Breast Screening Programme continues to work closely with units across the region to
deliver breast screening for all women aged over 50.
Patients are targeted, through their GP surgery, on a three yearly rolling programme. This will
therefore mean that you could be invited for screening at any point between the age of 50 and 53,
depending on when our practice screening falls. Our next scheduled screening programme is
due in September 2013.
Bowel Cancer Screening
Approximately one in twenty people in the UK will develop bowel cancer during their lifetime.
It is the third most common cancer in the UK, and the second leading cause of cancer deaths,
with over 16,000 people dying from it each year. It effects men and women equally.
Regular bowel cancer screening has been shown to reduce the risk of dying from bowel cancer
by 16%. From June 2008 a national bowel screening programme was introduced across
Nottinghamshire County. This aims to detect bowel cancer at an early stage when treatment is
more likely to be effective.
If you are aged 60-69 years old and registered at St. George's Medical Practice, you will
automatically receive a free self-screening kit on a 2-yearly basis. You will be sent a simple test
kit to complete in the privacy of your home. This will involve collecting a small sample from
three seperate bowel motions and, using a specially designed prepaid envelope, returning the kit
to the laboratory for analysis.
Prostate Cancer Screening
Prostate cancer is a serious condition. The PSA test, which can give an early indication of
prostate cancer, is available to you if you want to be tested. However, experts disagree on how
useful the PSA test is. This is why there is a lot of research and why there is no national
screening programme for prostate cancer in the UK. An information leaflet has been developed
(see below) providing balanced information about the PSA test, which will hopefully help you to
decide whether or not you wish to have the test.
PSA Test Information Leaflet
Registration
New Patient Registration
You will need to be within the catchment area of the Practice to register with us - please see
below. The receptionist will provide you with a form to fill in and sign which you will then
return to the surgery.
You will also be given a short questionnaire to fill in to provide the Practice with vital
information while awaiting your notes from your previous practice.
You will be registered with the Practice and not a specific doctor. However, you may request a
doctor of your choice when making an appointment
Practice Catchment Area
Our Practice area covers all of the West Bridgford, Gamston and Edwalton area with NG2 and
NG12 postcodes.
In order to provide a high standard of home visit care we are unable to take from outside this
area.
Also to maintain continuity of care we are unable to take NG11 postcodes as some of these fall
under the umbrella of the Nottingham City Primary Care Trust and our practice comes under
the Nottinghamshire County Primary Care Trust.
Temporary Residents
If any friends or relatives are staying with you and need a doctor we will be happy to see them as
temporary residents.
Confidentiality
Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required
to adopt by 1st January 2009.
Model Publication Scheme - further information
(www.ico.gov.uk/upload/documents/library/freedom_of_information/introductory/freedom_of_in
formation_factsheet.pdf)
Comments & Complaints
Comments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
We do operate a complaints procedure - our patient complaints information sheet gives details of
the procedure and is available from reception, or from the link below. However, if you do have a
concern, we would encourage you to initially discuss it with one of the partners.
If you remain dissatisfied with the outcome of our in-house investigations we can provide details
of other organisations who will be able to help you further.
We are continually striving to improve our service. Any helpful suggestions would be much
appreciated and a suggestion box is located in the foyer. You can also submit your comments /
suggestions on-line via the link on the 'contact us' page.
Complaints Information Sheet (www.mysurgerywebsite.co.uk/Patient_Information_Sheet.doc)
Complaints Form (www.mysurgerywebsite.co.uk/Patient_Complaint_Form.doc) Third Party
Consent Form (www.mysurgerywebsite.co.uk/Third_Party_Consent_Form.doc)
GP Training
We are an established GP training practice and have registrar doctors working with us. GP
Registrars are qualified doctors who are gaining experience in General Practice.
Medical Students
We often have medical students in the practice too. They may be in their first, second or final
year of training and are with us to learn about general practice. You may find one accompaning
your doctor during consultation, if you object to this please let your doctor know this and the
student will be asked to leave.
Chaperones
Sometimes it is helpful to both the patient and the doctor to have another person in the room
during a physical examination. Please understand that you may ask for a chaperone to be present
and the doctor will not be offended. The doctor themselves may also request another person to be
present.
Violence & Abuse
The practice supports the Government's NHS zero tolerance to violence campaign. Doctors and
their staff have the right to care for others without the fear of being attacked or abused.
A patient who has committed an act of violence or abuse against the doctor, the staff or any other
person present, either on the practice premises or in another place where treatment is given by
the practice, will be reported to the police and removed from the practice list with immediate
effect.
SystmOnline
SystmOnline
SystmOnline is a facility available to all registered patients. The system enables patients to:
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Request repeat prescriptions.
To use this service you will need to obtain a user name and password, which will be issued to
you by the receptionist on request. You will need to apply in person and provide photographic
identification before your user name and password will be issued.
Please use this facility responsibly
The system keeps a complete audit trail and we reserve the right to remove the access rights of a
patient found to be abusing the system.
Click here to access the online facilities through SystmOne
(These on-line facilities are provided by our clinical software provider and work in conjunction
with our clinical system)
Carer Support
Are you a Carer?
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A carer is someone who spends a significant amount of their life providing unpaid
support to family or potentially friends. This could be caring for a relative, partner or
friend who is ill, frail, disabled or has a mental health illness, substance or alcohol misuse
problem.
A carer can be any age. They need not necessarily live in the same house as the person
they care for.
Every situation is different. You may be caring full time or you may regularly help out
with tasks such as shopping and cleaning.
Caring for another person can be extremely rewarding, but also very demanding.
Does your GP know you are a Carer?
It is important that you look after your own health too.
Make sure you let the practice know if you are a carer, as this will help staff understand the
pressure that you may face and they can also help you obtain the support you need. If you would
like to let the practice know, please complete the form below and hand in to reception.
Carer Identification Form
Signposting Guide for Carers
Rushcliffe Clinical Commissioning Group
Rushcliffe CCG
Rushcliffe CCG is a Clinical Commissioning Group (CCG) within the NHS. It brings together a
powerful coalition of 16 local general practices, community health professionals (including
nurses and therapists), and the local registered population (122,000 patients), to plan and fund
local health services.
Commissioning is the process of assessing health needs, identifying the services required to meet
those needs and then buying those services from a wide range of healthcare providers, which can
include hospitals, pharmacies and voluntary organisations.
Clinical Commissioning offers front-line clinicians, such as doctors and community nurses, the
opportunity to play major role in the development and delivery of strategies and activities that
improved local health and well-being.
To find out more about Rushcliffe CCG and how you can become involved visit their website
at www.rushcliffeccg.nhs.uk (www.rushcliffeccg.nhs.uk)
Useful Contacts
Useful Contacts
Useful Telephone Numbers
Queens Medical Centre
Nottingham City Hospital
Nottingham Treatment Centre
NHS Direct
West Bridgford Health Centre
The Park Hospital
The Nottingham Woodthorpe Hospital
Rushcliffe Social Services
Rushcliffe Borough Council
Carers Federation
Nottingham Travel Vac Clinic
Cruse Bereavement Care
Samaritans (24hr)
Focusline (24hr)
APAS (Alcohol Problems Advisory Service)
Frank (Drug Problems)
Relate Marriage Guidance
GUM Clinic (sexual health) male
female
Register of Births and Deaths (strictly by appointment only)
www.rethink.org
(www.rethink.org)
Providing information for patients and carers regarding mental health issues.
0115 9249924
0115 9691169
0115 9705800
0845 46 47
0115 8837300
0115 9662000
0115 9209209
0115 9141500
0115 9819911
0115 9671063
0115 9475498
08444 779400
08457 909090
0800 0272127
0115 9414747
0800 776600
0115 9507836
0115 9627745
0115 9627747
Summary Care Record
Today, records are kept in all the places where you receive care. These places can usually only
share information from your records by letter, email, fax or phone. At times, this can slow down
treatment and sometimes information can be hard to access.
Summary Care Records have been introduced to improve the safety and quality of patient care.
Because the Summary Care Record is an electronic record it will give healthcare staff faster,
easier access to essential information about you, to help provide you with safe treatment when
you need care in an emergency or when your GP practice is closed.
Summary Care Records contain important information about any medications you are taking,
allergies you suffer from and any bad reactions to medicines that you have had. The record will
also include your name, address, date of birth and your unique NHS number to help identify you
correctly. Giving healthcare staff access to this information can prevent mistakes being made
when caring for you in an emergency.
You may want to add other details about your care to your summary care record. This will only
happen if you ask for the information to be included.
Your Choices
A summary care record will automatically be created for you. If you do not wish to have one
then you will need to fill out an opt-out form and hand it in to the surgery. Opt-out forms are
available at reception or at www.nhscarerecords.nhs.uk/options
(www.nhscarerecords.nhs.uk/options) .
More Information
For more information about Summary Care Records and your choices:
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Phone the Summary Care Record Information Line on 0300 123 3020;
Contact your local Patient Advice and Liaison service (PALS) www.pals.nhs.uk
(www.pals.nhs.uk) ; or
Visit www.nhscarerecords.nhs.uk.
Travel Vaccinations
Going Travelling?
As travel to foreign countries is relatively simple these days, it is easy to forget or not realise
what health risks we may be subjecting ourselves to.
The administering of travel vaccinations and travel health advice is a large part of our Practice
Nurses' role here at St. George's.
We recommend that if you are travelling to a foreign country, you check the website
www.fitfortravel.nhs.uk (www.fitfortravel.nhs.uk) . Look up the country/countries to be visited
and if you think you may need vaccinating or are at all unsure, then make an appointment to see
one of our Practice Nurses, preferably 2 months before departure. You will need to complete a
travel assessment form, which is available from reception or you can print a copy from the link
below, and bring it to the appointment with you. One form is needed for each person travelling.
Please also bring with you any records of vaccinations you have received in the
past
Travel Assessment Form (www.sgmp.nhs.uk/pre-travel-checklist.pdf)
Other websites you may find helpful are:
www.nathnac.org (www.nathnac.org)
www.fco.gov.uk/travel (www.fco.gov.uk/travel)
www.immunisation.nhs.uk (www.immunisation.nhs.uk)
www.malariahotspots.co.uk (www.malariahotspots.co.uk)
Access and Parking
Disabled Access & Facilities
There is an automatic door at the main entrance and a large lift to the first floor. Disabled
parking spaces and disabled toilets are provided.
Parking
There are on site parking spaces. However please ensure that the staff parking entrance is kept
clear to enable doctors to gain access if called out on an emergency.
Staff Details
Doctors
Dr Matthew
Jelpke
B.Med.Sci., B.M., B.S., D.R.C.O.G., D.F.F.P., M.R.C.G.P. Reg'd
Nottm 1993
Dr Debbie
Hapgood
B.M., B.S., D.R.C.O.G., D.F.F.P., M.R.C.G.P Reg'd St Mary's
1993
Dr Kate Bedforth B.Med.Sci., B.M., B.S., D.R.C.O.G., D.F.F.P., M.R.C.G.P. Reg'd
Nottm 1993
Dr Alan
Loverseed
M.B., B.S., D.R.C.O.G., M.R.C.G.P. Reg'd Newcastle 2000
Nurses
Nurse Rachel Blanchard
RGN
Nurse Sue Foss
RGN
Healthcare Assistants
Jenny Shipley
Administration
Carol Wilson
Practice Administrator
Wenda Broadberry
Secretary
Linda Burgess
Notes Summariser
Reception
Receptionists are available at the surgery; Weekdays from 8.15am
- 1.00pm then 2.00pm - 6.30pm Tuesdays from 7.00am - 1.00pm
then 2.00pm - 8.00pm
Yvonne Danby
Kathleen Smith
Ann
Hickingbotham
Angela Leigh
Angela also has phlebotomy clinics on some mornings
Beverly Kalwa
Jeannette Ward
Jeannette also has phlebotomy clinics on some mornings
Community Midwives
Sally
Oldfield
Sally is based at the West Bridgford Health Centre, but hold regular
clinics at the practice on Wednesdays and Thursdays.
Health Visitors
Lesley Cassedy
Lesley is based at the West Bridgford Health Centre.