Download Queen`s Crescent Surgery - Guildford and Waverley CCG

Queen's Crescent Surgery
Queen's Crescent Surgery
10 Queen's Crescent
Glasgow, G4 9BL
Appointments/Enquiries: 0141 332 3526/1647
0141 332 3470
Repeat Prescriptions:
0141 332 1150
Fax:
Website
www.queenscrescentsurgery.co.uk
When the surgery is closed call 111 (or) 08454 24 24 24
Welcome to Queen's Crescent Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it
easy for you to gain instant access to the information you need. As well as specific practice
details such as opening hours and how to register, you’ll find a wealth of useful pages covering a
wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and
back-up staff offer a number of clinics and services to promote good health and wellbeing
whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the
online features such as ordering a repeat prescription.
Access
Disabled wheelchair access is available at the rear of the building. Our staff are always happy to
extra help or assistance for those with disabilities, please contact reception.
Travel Clinic
It is important that you make an appointment with a Practice Nurse at least 6 weeks before you
travel. (See the 'Travel' page for more information)
Up to date number?
Please check with a member of the reception team to ensure we have your most up to date
mobile telephone number.
Consultation Times
Morning
Afternoon
Monday
08:50 - 11:00
15:30 - 17:50
Tuesday
08:50 - 11;00
15:30 - 17:50
Wednesday
08:50 - 11:00
15:30 - 17:50
Thursday
08:50 - 11:00
15:30 - 17:50
Friday
08:50 - 11:00
15:30 - 17:50
Weekend
closed
closed
Extended Hours
We offer extended opening hours between 07:00 - 08:00 for routine pre-booked appointments on
Tuesdays, Wednesdays, Thursdays and Fridays.
When We Are Closed
If you need urgent medical assistance when the surgery is closed please call NHS24 on 111
(free) or 08454 24 24 24 (lo-call).
The website can be found at www.nhs24.com (www.nhs24.com) .
Out-of-hours services are generally busy so please think carefully before asking to see a doctor
and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath
constitute an emergency.
(www.nhs24.com)
Staff Training
The surgery will be closed for staff training on the following afternoons during 2014:
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Tuesday 14 January
Tuesday 11 February
Tuesday 11 March
Tuesday 01 April
Tuesday 13 May
Tuesday 10 June
Tuesday 08 July
Tuesday 12 August
Tuesday 09 September
Tuesday 14 October
Tuesday 11 November
Tuesday 09 December
Public Holidays
The Surgery will be closed on the following public holidays during 2014:
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Wednesday 01 January
Thursday 02 January
Friday 18 April
Monday 21 April
Monday 05 May
Monday 26 May
Monday 21 July
Monday 29 September
Thursday 25 December
Friday 26 December
Appointments
Consultations are by appointment only and can be arranged by telephoning our direct line or in
person at reception.
Please arrive on time - we reserve the right not to see late arrivals.
Emergencies
We provide emergency appointments which are available on the same day. These are reserved
for urgent problems that cannot wait for a routine appointment. Due to these appointments being
available at short notice it is not always possible for you to see your regular GP.
During normal working hours, if there is an emergency that cannot wait for an appointment
please notify our reception staff who will contact the duty doctor.
Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather
than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen
more quickly.
Interpreter Service
If English is not your first language and you require an interpreter please inform reception at the
time of booking.
Telephone Calls
Our telephones are almost always in continual use particularly during consultation hours which
may result in delays in your call being answered, We would be grateful if calls could be kept
brief and restricted to essential enquiries.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order
for us to give the slot to someone else.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment
and facilities available, we do appreciate this is not always possible. In this respect, if you do
need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your
GP will only visit you at home if they think that your medical condition requires it and will also
decide how urgently a visit is needed. Please bear this in mind and be prepared to provide
suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You
should also be visited at home by a health visitor if you have recently had a baby or if you are
newly registered with a GP and have a child under five years.
Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your
employer may however require you to complete a self-certification form (SC2) which is
available from your employer or on the HMRC website (www.hmrc.gov.uk/forms/sc2.pdf) .
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of
medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate,
now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence
that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist.
Your employer will decide whether or not this evidence is acceptable. If your employer has any
doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help
you return to work sooner by providing more information about the effects of your illness or
injury.
For more information see the DirectGov website
(www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/
DG_175850) (where this information was sourced)
Repeat Prescriptions
Patients on long term medication can order prescriptions in the following ways:
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By telephone - call the dedicated prescription line on 0141 332 3470.
In person/post - tick the items required on the counterfoil issued with your last
prescription and drop it in to the surgery or post it. If you want it posted back to you
please enclose a stamped addressed envelope.
Online - follow the link at the top of this page to complete a simple registration.
A number of local pharmacies collect prescriptions from the surgery - further details are
available from reception.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at
least once a year to review these regular medications and notification should appear on your
repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays
to further prescriptions.
Please allow at least 24 hours for prescriptions to be processed and remember to take
weekends and bank holidays into account.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed.
Any problems please telephone the surgery.
Clinics & Services
Clinics & Services
In addition to GP consultations the practice offers a range of clinics and healthcare services:
Chronic Disease Management
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Asthma
Diabetes
Heart Disease
Hypertension
Stroke
Other Services
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Blood Tests
Cervical Smears
Child Health & Immunisations
Contraception
Dressings
Health Screening & Education
Injections
Swabs
Travel Advice & Immunisations - please give at least 6 weeks notice prior to travel.
Travel
Travel Vaccinations
If you require any vaccinations relating to foreign travel you need to make an appointment with
the practice nurse to discuss your travel arrangements. This will include which countries and
areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
Europe & Russia
North America
(www.fitfortravel.scot.nhs.uk/destinations/europe-(www.fitfortravel.scot.nhs.uk/destinations/northrussia.aspx)
america.aspx)
Central America
South America
(www.fitfortravel.scot.nhs.uk/destinations/central(www.fitfortravel.scot.nhs.uk/destinations/southamerica.aspx)
america.aspx)
Caribbean
Africa
(www.fitfortravel.scot.nhs.uk/destinations/caribbean.aspx) (www.fitfortravel.scot.nhs.uk/destinations/africa.aspx
Middle East
Central Asia
(www.fitfortravel.scot.nhs.uk/destinations/middle(www.fitfortravel.scot.nhs.uk/destinations/asiaeast.aspx)
%28central%29.aspx)
Australasia and Pacific
East Asia (www.fitfortravel.scot.nhs.uk/destinations/asia(www.fitfortravel.scot.nhs.uk/destinations/australasia
%28east%29.aspx)
-pacific.aspx)
It is important to make this initial appointment as early as possible - at least 6 weeks before you
travel - as a second appointment will be required with the practice nurse to actually receive the
vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second
appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and
above the normal prescription charge. This is because not all travel vaccinations are included in
the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the
nurse.
Travel Questionnaire
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and
guidance to help you get the most out of your holiday. To visit please click:http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf
(ec.europa.eu/publications/booklets/eu_glance/86/en.pdf) (this is a large document and may take
a minute or two to view)
We recommend that you carry an EHIC card. Information regarding the card and a link to the
application page can be found here:
http://www.ehic.org.uk (www.ehic.org.uk)
Non-NHS Services
Non-NHS Services
Some services provided are not covered under our contract with the NHS and therefore may
attract charges. Examples include the following:
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Medicals for employment, sports and driving requirements (HGV, PSV etc.)
Insurance claim forms
Passport signing
Prescriptions for taking medication abroad
Private sick notes
Vaccination certificates
The fees charged are based on the British Medical Association (BMA) suggested scales and our
reception staff will be happy to advise you about them along with appointment availability.
Community Health
Glasgow City Community Health
Partnership
Glasgow City Community Health Partnership (GCCHP) was established in November 2010 and
provides a wide range of community based health services delivered in homes, health centres,
clinics and schools. These include health visiting, health improvement, district nursing, speech
and language therapy, physiotherapy, podiatry, nutrition and dietetic services, mental health,
addictions and learning disability services. As well as this, they host a range of specialist services
including: Specialist Children’s Services, Homeless Services and The Sandyford.
The Partnership are part of NHS Greater Glasgow & Clyde and provide services for 584,000
people - the entire population living within the area defined by the Local Authority boundary of
Glasgow City Council.
The Service Directory contains information and contacts for many of the services the partnership
offer, including:
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Adult Protection
Child Protection
Emergency and out-of-hours care
Addictions
Asylum seekers
Breast screening
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Breastfeeding
Carers
Children and families
Dental and oral health
Diabetes
Dietetics
Domestic abuse
Employability
Equality
Healthy living
Health centres
Hospitals
Housing and homelessness
Learning disabilities
Mental health
Money advice
Physiotherapy
Podiatry
Rehabilitation services
Sexual health
Rape and sexual assault
Stop smoking
Transport
Young people
Screening Programmes
Breast Screening
The Scottish Breast Screening Programme (SBSP) is supplied to Queen's Crescent Surgery by
the West of Scotland Breast Screening Service (WOSBS).
The WOSBS will invite eligible women aged between 50 and 70 years old to attend a screening
session for breast cancer.
The WOSBS will send individual invites to women every three years. The cycle inviting eligible
women in our area for screening will be Summer 2014. Women who are not automatically
invited, may arrange a direct appointment by contacting the service directly.
It is up to you to decide if you want to have breast screening or not. This booklet will help you
with your decision.
The surgery can offer limited advice regarding individual circumstances, however WOSBS will
be happy to discuss your individual questions and requirements.
link.
Test Results
Test Results
When you attend for a test of any kind you will be told how long you should expect to wait for
the results. Please bear this in mind and call the surgery after morning consultation hours once
sufficient time has elapsed.
Our reception / administration staff are not clinically trained to comment on results, therefore, it
is your responsibility to check them and make any necessary follow-up appointment with the
doctor.
Please note that we do have a strict policy regarding confidentiality and data protection. In this
respect we will only give out results to the person they relate to unless that person has given prior
permission for their release or if they are not capable of understanding them.
Blood Tests
Blood Tests
A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a
wide range of uses and are one of the most common types of medical test. For example, a blood
test can be used to:
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assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys, are functioning
A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your
arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are
relatively close to the surface. Blood samples from children are most commonly taken from the
back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before
the sample is taken.
You can find out more about blood tests, their purpose and the way they are performed on the
NHS Choices (www.nhs.uk/Conditions/Blood-tests/Pages/Introduction.aspx) website.
X-Ray
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very
effective way of detecting problems with bones, such as fractures. They can also often identify
problems with soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part
of your body being X-rayed is between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in
using imaging technology, such as X-rays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed, their function and the risks by
visiting the NHS Choices website (www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx) .
Registration
New Patient Registration
We accept new patients from the following postcodes:
G1: Merchant City
G2: Blythswood Hill
G3: Anderston, Finnieston, Garnethill, Park, Woodlands, Yorkhill
G4: Calton, Cowcaddens, Drygate, Kelvinbridge, Townhead, Woodlands, Woodside
G11: Broomhill, Partick, Partickhill
G12: West End, Cleveden, Dowanhill, Hillhead, Hyndland, Kelvindale, Botanic Gardens,
University of Glasgow
G13: Anniesland, Knightswood, Yoker
G14: Whiteinch, Scotstoun
G15: Drumchapel
To register you will need to complete the following registration form and bring it with you to
your registration appointment along with valid forms of photographic identification and evidence
of your new address.
Application to register permanently with a General Medical Practice
Alterntaively, you can complete the form online by following this link.
This form will provide useful information whilst we wait for your medical records to arrive from
your previous doctor. New patient registration appointments are available each morning Monday
to Friday, please contact reception for further details.
The Royal College of General Practitioners has produced a useful guide for patients about the
services on offer at GP Surgeries and how to access them. You can download the guide below.
A patients guide to GP services in the UK
Registering Online
Online 'Pre-Registration' With The Practice
If you wish to pre-register click on the link below to open the form. When you have completed
all of the details, click on the "Send" button to mail your form to us. When you visit the surgery
for the first time you will be asked to sign the form to confirm that the details are correct.
Pre-registration Form
When you register you will also be asked to fill out a medical questionnaire. This is because it
can take a considerable time for us to receive your medical records. There is an online version of
this file too, which you may fill out and send to us. When you come to the surgery you will be
asked to sign this form to confirm that the details are correct.
Online Medical Questionnaire For New Patients
Note that by sending the form you will be transmitting information about your self across the
Internet and although every effort is made to keep this information secure, no guarantee can be
offered in this respect.
Alternatively you may print off a registration form, fill it out and bring it in with you on your
first visit to the practice.
Application to register permanently with a General Medical Practice
Temporary Residents
Temporary Registration
If you are ill while away from home or if you are not registered with a doctor but need to see one
you can receive emergency treatment from the local GP practice for 14 days. After 14 days you
will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on
the local practice list and still remain a patient of your permanent GP. After three months you
will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do
not have to accept you as a temporary patient although they do have an obligation to offer
emergency treatment. You cannot register as a temporary patient at a practice in the town or area
where you are already registered.
Download the Temporary Resident Registration Form
Practice Policies
Did Not Attend policy
Queen's Crescent Surgery has a published policy relating to patients who continually fail to
attend / change / cancel their pre-arranged appointment. This policy can be downloaded here and
all patients are asked to adhere to the policy at all times.
Zero-Tolerance Policy
Queen's Crescent Surgery has a published policy relating to zero tolerance behaviour received
from patients / relatives. This policy can be downloaded here and all patients are asked to adhere
to the policy at all times.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable
information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital
services.
To help you get other services e.g. from the social work department. This requires your
consent.
When we have a duty to others e.g. in child protection cases anonymised patient
information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us
know.
Reception and administration staff require access to your medical records in order to do their
jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act
can be made available to the public. All requests for such information should be made to the
practice manager.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a
genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly,
and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns
appropriately. Further written information is available regarding the complaints procedure from
reception.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients
may request to see their medical records. Such requests should be made through the practice
manager and may be subject to an administration charge. No information will be released
without the patient consent unless we are legally obliged to do so.
Staff Details
Doctors
Dr Andrew D Crighton
MB ChB DRCOG
Dr Janet S Chapman
MB ChB BSc MRCGP DRCOG
Dr Ibtesam A Ali
MB ChB DCH DFFP
Nurses
Ms Irene
Davidson
RGN RM
Mrs Marie
Kinski
RGN
Mrs Alison RGN
Harkness
Practice nurses are qualified and registered nurses. They can help with
health issues such as family planning, healthy living advice, blood
pressure checks and dressings. The practice nurses run clinics for longterm health conditions such as asthma or diabetes, minor ailment clinics
and carry out cervical smears.
Practice Management
Mr
Mathew
Pay
FdA, BA(Hons), MBA, PGCert, MIHM, Chartered MCIPD, MRCGP
Mathew is involved in managing all of the business aspects of the practice such as
making sure that the right systems are in place to provide a high quality of patient
care, human resources, finance, patient safety, premises and equipment and
information technology.
Mathew also supports the GPs and other medical professionals with delivering
patient services and also helps to develop extended services to enhance patient care.
Administration
Mrs Jane Lawlor
Mrs Pamela Latta
Deputy Practice Manager
Mrs Audrey Guthrie
Ms Kirsteen McCall
Mrs Ann Robb
Mrs Karen Whiteford
Mrs Anne Saunders
Mrs Elizabeth Will
Community Nurses
The District Nursing Team can be contacted on the following details:
120-130 William Street
Glasgow
G3 8UR
Tel: 0141 314 6200
Fax: 0141 314 6255
Services offered by this team include:
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Challenging Behaviour Rehabilitation Services
Dietetics
District Nursing Services
Physiotherapy
Podiatry
Health Visitors
A health visitor is a registered nurse who has received training
particularly related to babies, children and pregnant women. Their role is
to provide families with children under five years old with support and
advice around the general aspects of mental, physical and social
wellbeing.
Mrs Carol
McGloin