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TOPICS FOR THE FINAL STATE EXAM MASTER'S PROGRAMME ECONOMICS AND MANAGEMENT FAME TBU – ACADEMIC YEAR 2010/11 Field - Management and Marketing Course: ECONOMICS 1. Theory of Consumer Behaviour. Axioms of consumer theory. Cardinalistic and ordinalistic approach of marginal utility. Optimal choice of consumers for different types of goods. Market demand and elasticity. 2. Dynamization of Patterns of Consumer Behaviour. Impact of changes in the prices of goods and income on the optimal choice of consumer. Time factor in the theory of consumer behaviour: intertemporal choice. 3. Decision-making under Risk and Uncertainty. The basic variables of the decision making theory under risk. Relation to risk and willingness to accept a fair bet. Using indifference analysis for decision making under risk. Risk diversification. Insurance. Portfolio theory. 4. Theory of Production. Production analysis. Production stages. Theory of costs. Firm’s revenues. Minimizing the firm’s costs. Short-and long-run firm expansion. 5. Evaluation of Markets in Perfect Competition. Short-and long-run equilibrium in a perfectly competitive firm. Supply function of firm and specialization in the short and long run. Effectiveness of perfect competition. Dynamization of the perfect competition model. 6. Theory of Monopoly. Causes of monopoly. Cost conditions of monopoly. Monopoly decision-making on the output and aim of profit maximization. The problem of monopoly effectiveness. Price discrimination. 7. Evaluation in Imperfectly Competitive Markets. Oligopoly. The behaviour of firms in terms of oligopoly. Optimal output of firms in terms of oligopoly. Models of oligopoly. 8. Monopolistic Competition. Alternative Theories. Firm decision-making on output and price in monopolistic competition. Profit 1 maximization of the firm in the long and short run. Effectiveness of monopolistic competition. Causes of alternative theories. Managerial and behavioural theories. 10. Decision-making in Factor Markets. Labour Market Theory. Specifics of the firm formation of demand for labour and capital. Demand on the perfectly and imperfectly competitive labour market. Individual and market labour supply. Trade unions on the labour market. 11. Theory of Capital, Interest and Profit. Capital, investment and interest rates. The demand for loan funds and their supply. Consumer decision-making. Investment decision-making. Real and nominal interest rate. 12. General Equilibrium. General equilibrium and model assumptions of simple economics. Efficient production and consumption. Pareto and Walras’ general equilibrium solution. Equilibrium conditions. 13. Market Failure and the Role of the State. Causes and types of market failure. Externalities and their internalization. Coase theorem. Public and private goods. Asymmetric information. Imperfect competition. 14. Microeconomic Policy of the State. Causes of microeconomic policy. The relationship between economic theory and microeconomic policy. Approaches to and main types of microeconomic policy. 15. Macroeconomic Theory and Policy Measuring macroeconomic activity, Gross domestic product and its measurement method, Nominal versus real GDP, unemployment, inflation, price indices and deflators. The basic macroeconomic equation for open and closed economy. 16. Objectives and Transmission Mechanisms of Macroeconomic Policy. Basic concepts and types of economic growth, the cost of economic growth. Capital stock in market cleaning, multiplier and accelerator, economic development. 17. Macroeconomic Equilibrium. Controversy in Macroeconomics. The basis of macroeconomic equilibrium, fundamental macroeconomic equation for open and closed economy. 18. The IS-LM Model. Fiscal and Monetary Policy. Goods market and the IS curve, money market and the LM curve, the current equilibrium in the goods market and money market, fiscal policy and its efficiency, monetary policy and its efficiency. 2 19. Theory of Fiscal Policy and its Impact on the Economy. The principle of fiscal policy, the concept of classical and neoclassical model, Keynesian cross, fiscal policies and the IS-LM model. 20. Theory of Monetary Policy and its Practical Application. The principle of monetary policy, pure monetary theory - a model of money supply, monetary policy and the IS-LM model. 21. Theory of Monetarism and Rational Expectations Theory. Monetary policy focused on demand management, monetary policy aimed at growth rate, cheap money policy and tight money policy, rational expectations theory. 22. Addressing Economic Imbalances and the Problems of Economic Stabilization. Exchange rate determination in the long and short run, purchasing power parity theory, real and nominal exchange rate, devaluation, depreciation, current account and income levels. 23. Open Economy and Determination of Equilibrium Output Net exports and equilibrium of goods and services in an open economy, Balance of payments - BP curve and equilibrium output, fixed and flexible exchange rates (the Mundell - Fleming model). 24. Macroeconomic Model of Aggregate Demand and Supply. One, two and multi-sector models, the relationship between consumption and income, derivation of saving function, multipliers. Aggregate supply according to Friedman and Lukas. 25. Aggregate Supply, Aggregate Demand and the IS-LM Model The IS-LM model and derivation of aggregate demand curve, aggregate demand curve equation, Pigou effect, shifts in IS - LM, AD - AS curves. 26. Labour Market Imbalance. Labour market imbalance in classical economic theory and Keynesian theory of unemployment, “natural” rate of unemployment according to Friedman, Phillips curve and aggregate supply curve. 27. The Problems of Inflation Theory. Definitions and ways to measure inflation, Causes of inflation, dynamics of inflation, deflation and disinflation, costs of inflation. Nominal interest rate, real interest rate and inflation. 28. Budget Deficit and Public Debt. Revenues and expenditures of the state budget, the choice between spending policy and tax policy, budget deficit and the economic cycle. Methods of consolidation of the state deficit. 3 29. Economic Inequality and Ways to Measure Inequalities Causes of economic inequality, Pareto Law, Lorenz curve, fiscal policy as a tool to reduce economic inequalities, crowding out effect, labour market imbalance, Keynesian cross. Basic literature: SOUKUPOVÁ, J. et al. Mikroekonomie. Praha: Management Press, 2007 VARIAN, H. R. Mikroekonomie: moderní přístup. Praha: Victoria Publishing, 1995 ONDRČKA, Pavel. Rozšíření základů makroekonomické teorie. 1st edition, Zlín: TBU, 2003. pp. 323. ISBN 80-7318-124-X MACH, M. Makroekonomie pro magisterské (inženýrské studium), Part 1 and 2, 3rd edition, Praha: VŠE, 2001. pp. 367. ISBN 80-86175-18-9 Recommended literature: GRAVELLE, H., REES, R.: Microeconomics. Longman 1984. HYMAN, D. N.: Modern Microeconomics. Irwin 1989. DENZAU, A.: Microeconomic Analysis. Irwin 1992. DORNBUSCH, R., FISCHER, S.: Makroekonomie. Praha: SPN, 1994. pp. 602. ISBN 80-04-25556-6 (3 internal, 7 free access, 1 study room) KEYNES, J. M. Obecná teorie zaměstnanosti, úroku a peněz : přel. z angl. 1st edition. Praha: ČSAV, 1963. pp. 386 HOLMAN, R. Transformace české ekonomiky v komparaci s dalšími zeměmi střední Evropy. 1st edition Praha: Centrum pro ekonomiku a politiku, 2000. pp. 106. ISBN 80-902795-6-2 ( 1 internal, 1 study room) ONDRČKA, P. Teorie monetární a fiskální politiky. Brno: ESF MU, 1997 Extra reading: MANKIW, N. Gregory. Macroeconomics. 5th ed., 2003 Worth publishers; New York c2003. ISBN 0-7167-5237-9 1 study room, 3 free access BEGG, D., FISCHER, S., DORNBUSCH, R., Economics, 8th ed. McGrawHill; London: c2005. ISBN 0-07-710775-6 1 internal, 2 free access DORNBUSCH, R., FISCHER, S., STARTZ, R. Macroeconomics, 9th ed. McGraw-Hill; Boston: c2004. ISBN 007-282340-2 1 internal, 3 free access, 1 library FRIEDMAN, M. The Quantity Theory of Money and Other Essays, Chicago, Chicago, Aldine, 1969 HALL, R. E. – TAYLOR, J. B. Macroeconomics, 2nd edition, Norton Company, Inc. New York, 1988 HARWICK, P. – KHAN, B. – LANGMEAD, J. An Introduction to modern Economics, 4th edition, Longman Group, UK, London, 1994 4 HEIDRA, B. J. – PLOEG, F. The Foundations of Modern Macroeconomics, Oxford University Press, New York, 2002 Course: MANAGEMENT II 1. The issue of holistic management The concept of holistic system, characteristics of the company through a holistic system. 2. Porter's five forces model Porter's five forces model, including its practical applications and benefits for strategic management. 3. Porter's generic competitive strategies Leader in low cost, differentiation, focal strategy - including the possibility of using them, combination of them. 4. General company environment (macro environment) and its effect on corporate strategy Use of SLEPT analysis, social factors, legal factors, economic factors, political factors, including the activities of government, technological factors. 5. Characteristics of three basic stages of business growth Focusing on one business activity, the process of vertical integration leading to the start of global expansion and diversification into new business ventures. 6. Causes of bankruptcy Causes of bankruptcy, including their characteristics and the basic steps to a successful turnaround (to avert the threat of bankruptcy). 7. Characteristics of the process of strategic management and company mission The concept of strategic gap and its analysis with regard to the need to change strategies. Business principles, hierarchy of business strategies, (company or business, commercial, functional and horizontal strategy). 8. Basic business strategy Basic business strategies (stabilization, expansion, reduction, combination), on condition of strategic alternatives (concentration, market growth, product development, innovation, horizontal integration, vertical integration, joint ventures, diversifying focused, composed of diversification, reduction, distribution and disposal). 5 9. Forms of firms entry into international markets Import and export operations, forms require minimal capital investment, capital inputs companies to foreign markets, financial transactions. 10. The importance of knowledge of management psychology The importance of knowledge of psychology for management and economics, their use in practice. 11. Competitive strategies in international business Wide market penetration strategy, differentiation strategy, narrow specialization strategy, strategy of the market leader, the strategy of the second largest company in the market, company strategies that mimic the large companies, company strategies aimed at mikrosegment. 12. International institutions importance for the global economy International organization importance for the global economy, Czech organizations which are important for the Czech Foreign Trade. 13. The status and role of small and medium-sized companies in the economy. Features needed for entrepreneurs and managers, business intention and business plan. 14. Business Ethics (BE) Definition, History, Why BE, Tools of BE (Code of Conduct, etc.) 15. Corporate Social Responsibility Definition, The triple bottom line, Arguments for x Arguments against CSR, Business Benefits 16. Communication in international organizations Intercultural aspects of communication in management 17. Conflict and problem situations in communication Solving the conflict situation in management Literature: BOWMAN, C. A risk/return paradox for strategic management. Praha: Grada Publishing, 1996. CRANE, A. et al. The Oxford Handbook of Corporate Social Responsibility. 1st ed. New York: Oxford University Press, 2008. 590 p. ISBN 978-0-19921159-3. CRANE, A.; MATTEN, D. Business Ethics. 6th ed. New York: Oxford University Press, 2004. 468 p. ISBN 0-19-925515-6. Daft, R. Management. Chicago : Dryden Press, 1991. ISBN 0030330920. Dytrt, Z.; Striteska, M. Effective Innovations. 1st ed. Žilina: Juraj Štefuň – GEORG, 2010. 127 p. ISBN 978-80-7318-976-1. 6 HARGIE, O, TOURISH, D. Auditing Organizational Communication. Londopn, N.Y., Routledge, 2009. HARGIE, OWEN, DICKSON, TOURISH. Communication Skills fof Effective Management. Praha : Portál, 1997. ISBN 80-85866-20-X. LEAVIH, H., BAHRAMI H. Managerial Psychology, Chicago, London , The university of Chigago Press. ISBN 0-226-46973-5. LOCKER, KITTY. Business and Administrative Communication. MEAD, R. International Managemen. London, N.Y.: Blackwell. 1999. ISBN 0-631-20935-2. OLIVIER, A., DAYAN, A, OURSET, R. International marketing. Praha: HZ, 1996. ISBN 80-86009-09-2. PORTER, M. E. Competitive Advantage. Praha: Victoria Publishing, 1993. WAYNE, F. Communicating in Business: An Accton-Oriented Approach. Praha: Grada, 2001. ISBN 80-7169-988-8. Course: MARKETING 1. Business-to-business marketing and its specifics Basic differences between B2B and B2C markets – Reeder, Kotler. B2B products, B2B goods and their specifics (PLC, TALC). B2B market environment. Types of B2B customers. Communications mix in B2B market. 2. Purchasing marketing Classifying Organizational Buying Situations. B2B Buying Decision Process. Environmental Influences on Buyer Behavior. Characteristics of B2B Selling. Business Buying on the Internet 3. New Trends in B2B Marketing General Trends in B2B Marketing (globalization, rapidly changing technology, increased visibility), The 21th Century Marketplace, Database Marketing, E-Mail Marketing, Relationship Marketing. 4. The role of selling and sales management in marketing The role of selling. Selling (types of selling, diffrences between selling and marketing the goals of selling). Purchase marketing. 5. Marketing of services Srvices definition. Services marketing. Differences between marketing of services and marketing of products. Marketing vs. Selling. The instruments of the Marketing Mix for services and trade. Market for services definition and situation before 1989. 6. Retailing History of retailing in the CR. Retail divisions. Trade networks. Legislation in retail. 7 7. Cultural dimensions and standards Conception of culture and its levels, manifestation, subcultures.Cultural environment, elements of culture. Culture and nationality, differences in national cultures (Hofstede, Trompenaars, Hall, Schwartz). Dimensions and standards of EU countries, cultural developments, transfer of culture and processes of cultural change, value changes. 8. Marketing across cultures Cross-cultural consumer behavior, local consumer and the globalization of consumption, cultural segmentation of SEM. Cross-cultural market research, Cultural aspects of products. Cultural influences on channels of distribution and sales promotion and on pricing. Intercultural marketing, communication – advertising (creative strategy, appeal, format, information content, execution) and PR. 9. The market economy and marketing in the world Methodological and theoretical approach to their analysis, practice, problems and perspectives in the world. 10. Psychology in international management and marketing (esp. teaching of E.Berne). 11. Forms of state and forms of government, theory of division of power (Montesquieu) – relevance for economy and international management 12. World systems of law (esp. continental, anglo-sachson), relevance for economy and management 13. Present ideological systems in the world and their impacts on economy and management and marketing (fee market doctrine, Islam world, China, Vietnam, N. Korea, Venezuela, Bolivia) 14. World religions and their relevance for economy and management and marketing (Christianity, Judaism, Islam, Hinduism, Budhism, Confucianism, Taoism) 15. Trends of world economy and its management and marketing Globalization; economical and political regions of the world. Literature ABEGGLEN, J. C.; STALK, G. Kaisha the Japanese Corporation. New York: Basic Books, Inc. ISBN 0-465-03711-9 BALK, D. International Business. Boston : Irwin, 1996. DONALDSON, B. Sales management : theory and practice. Basingstoke : Macmillan Business, 1998. ISBN 0333710444. FUTRELL, CH. Fundamentals of Selling. Homewood : Irwin, 1993. 8 GIGLIERANO, Vitale. Analysis and Practise in a Dynamic Environment. Mason : Thomson Learning, 2002. ISBN 0-324-07296-1. GRÖNROOS, Christian. Service managament and marketing. Chichester : Wiley, 2000. HOFSTEDE, G. Culture´s Consequences, Sage Publications. London, 2001. ISBN 0-8039-7323-3. KEEGAN, W. Global marketing. London: Pearson Prentice Hall. 2008. ISBN 978-0-13-813386-3. MENTZER, Johg T. Sales forecasting management: a demand management approach. Thousand Oaks, Calif : Sage Publications, 2005. MOOIJ, M. de. . Global Marketing and Advertising. Understanding Cultural Paradoxes. Sage Publications. London, 1998. ISBN 0-8039-5970-2. MOOIJ, M. de. Consumer Behavior and Culture. Sage Publications. London, 2004. ISBN 0-7619-2669-0. OLLIVIER, A. International Marketing . Praha : HZ, 1996. ISBN 80-8600909-2. PILÍK, Michal. Business-to-Business Marketing. null. Zlín : Univerzita Tomáše Bati ve Zlíně, 2006. ISBN 80-7318-452-4. REEDER, Robert R. Industrial Marketing - Analysis, Planning and Control. null. London : Prentice-Hall International, 1991. ISBN 0-13-457482-6. 9 Course: MATHEMATICAL AND STATISTICAL METHODS 1. Mathematical programming. The primary aim of operations research tools and methods. Modules in WinQSB and type of problems they can be used for. Explain the meaning of parametric analysis in WinQSB. 2. Mathematical model preparation. Steps that are necessary to undertake while preparing mathematical model. The meaning of ,,nonnegativity constraint’’. An objective function and its possible definitions (known objective criterion). Describe entering problem in spreadsheet matrix form and in normal model form in WinQSB. 3. Solving linear programs graphically. Describe this procedure step by step on the (given) example. The difference between continuous, integer and binary variable type. Drawing all these variable types into a graph. Number of solutions in linear programming model. 4. Linear programming. The (sub)tasks of linear programming. Their area of use and specifics. The meaning of infeasible problem. The meaning of unboundedness problem. Explain columns in combined report in WinQSB: basis status, slack or surplus and shadow price. 5. Production, semiproduction and assemblying problems. Explain these linear programming tasks on the (given) example(s) and prepare mathematical model. 6. Blending/mixing problem. Explain this linear programming task on the (given) example and prepare mathematical model. 7. Unique cutting schemes searching and cutting problem. Explain this linear programming task on the (given) example as well as cutting schemes preparation. Prepare mathematical model and its possible objective functions. 8. Multiperiod production scheduling problem. Explain this linear programming task on the (given) example and prepare mathematical model. 9. Assignment, transshipment (network flow) and transportation problems. Explain this linear programming tasks on the (given) example(s) and prepare mathematical model. In your own words, describe data entry formats in WinQSB (spreadsheet matrix form and graphic model form). WinQSB module(s) that can be used to solve these tasks. The advantages and disadvantages of one module over the next one if there are more modules available. 10 10. Network modeling. Shortest path problem, minimal spanning tree, maximal flow problem and traveling salesman problem. Checking and unchecking ,,Symmetric Arc Coefficients‘‘ option in WinQSB. 11. CPM and PERT. Type of problems that can be solved using these methods. Most frequent activity time distribution in PERT. PERT to CPM conversion. Describe manual solution: graph construction and fictive arrows, left-to-right evaluation, right-to-left evaluation and computation of reserves (total slack, free slack and independent slack). Gantt chart. Explain major difference between probability analysis and simulation in WinQSB. 12. Inventory theory and system. Economic order quantity problem (EOQ). Draw a typical graphic cost analysis and graphic inventory profile. Definition, logic and use of Wilson’s equation. Manual computation with discount breaks (quantities). 13. Markov processes. Exponential and Poisson distributions. Manual solution of the n-th step. Solving steady state and expected cost/return without WinQSB. 14. Queuing analysis. Kendall’s notation with 3 and 6 parameters. System stability (ro) and exact manual solution of M/M/1 (L, Lq, W, Wq, p0, p1, etc.). System stability of M/M/s. Princip of simulation. Advantages and disadvantages of simulation over exact mathematical solution. 15. Queuing system simulation. The type of problems that can be solved using this module. The primary advantage of this module over Queuing analysis module in WinQSB. System components recognized in WinQSB? The meaning and purpose of random number seed. 16. Define general econometric model. Econometric model formulation. Econometric model speciafication steps. Types of models. Example. 17. The verification of general econometric model. Economic verification. Statistic and econometric verification. Tests of the first and the second degree. Example. 18. Types of data classification, name practical examples. Different types of data classification. Time series vs spatial data. Example. 19. Main tasks of regression and correlation analyses. One-equational linear model estimation. 20. Main differences between regression analysis and correlation analysis. Tests of regression model significance. Example. 11 21. Types of time series. Time series and its use. Types of time series (classification), main differences. Example. 22. Basic measures of time series. Types of basic measures of time series (main classification). Basic use of these measures. Example. 23. Fiction fitting in time series (trend analysis), basic trend functions. Trend functions. Fuction fitting principle. Least squares method (LSM). Weighted least squares method (WLSM). Example. 24. Choosing right trend fiction. Criteria for right trend choosing. Coefficient of determination, mean square error. Linear filters. Example. 25. Seasonal variation in time series, cyclical variation in time series – business cycles. Seasonal variation models. Seasonal smoothing. Business cycle dentification. Example. 26. Irregular variation in time series, tests of randomness. Homoscedasticity and heteroscedasticity of irregular variation (residuals). Autocorrelation of residuals. Durbin-Watson test. Example. 27. Moving averages and exponential smoothing. Unweighted and weighted moving averages. Exponential smoothing, smoothing constant. Example. 28. Risk measuring statistically. Measuring variability in data. Basic properties of probability. Prior and conditional probabilities. Computing probabilities – classical definition of probability, geometric probability. 29. Analyzing payoff table. Describe typical decision matrix. Equal likelihood criterion, expected value criterion and expected regret criterion. Maximin, maximax, Hurwicz and minimax regret criterion. 30. Solving Bayesian analysis problem. State of nature, prior probability, survey/sample information, conditional probability, marginal and joint probability, posterior/revised probability. 31. Drawing and analyzing decision tree. Decision and chance nodes. Left-toright graph construction. Backtrack computing of expected value from the terminal nodes to the root node. 32. Game theory. Cooperative and non-cooperative games. Dominated strategy, value of the game, minimax and maximin criterion. Pure versus mixed strategy. Computing probabilities in mixed strategy. Free software tools solving game theory problems (WinQSB, Gambit). 12 33. Two-player zero-sum game theory. Linear programming model construction in game theory and its graphical solution. Nash equilibria. John F. Nash (John C. Harsanyi, Reinhard Selten), a Nobel prize winner. 34. Monte Carlo simulation. Computing probabilities (coin flipping, throwing dice, picking up a card from the deck of cards), use in game theory and application in software tools like ARENA. 35. Single and double function optimization. Single objective function optimization and common economic problems. Double criteria optimization, e.g., portfolio selection using mean-variance optimization. Use of linear, quadratic and nonlinear programming in operations research. 36. Multicriteria decision-making. Methods and software tools for multicriteria optimization. The Weighted Sum Method. Pairwise comparison method. Example(s). 37. Modern algorithms in operations research. Evolutionary algorithm – genetic algorithms. Using Solver in Microsoft Excel. Algorithms applied in Solver in Microsoft Excel versus in Evolver software tool by Palisade. Recommended References RICHARD BRONSON, GOVINDASAMI NAADIMUTHU. Schaum’s Outlines: Operations Research. 2nd edition. McGraw-Hill, 1997. ISBN 0-07008020-8. ANDRERSON, D., SWEENEY, D., WILLIAMS, T. An Introduction to Management Science –Quantitative Approaches To Decision Making. 10th edition. Thomson South-Western Publishing, 2003. ISBN 0-324-14563-2. J. LAWRENCE, JR., AND B. PASTERNACK. Applied Management Science: A Computer-Integrated Approach for Decision Making. Wiley, 1998. G. CHACKO. Operations Research/Management Science: Case Studies in Decision Making Under Structured Uncertainty. McGraw-Hill, 1993. SEYMOUR LIPSCHUTZ, JACK SCHILLER. Schaum’s Outline of Introduction to Probability and Statistics. 1st edition. McGraw-Hill, 1998. ISBN 978-0070380844. FREDERICK S. HILLIER, GERALD J. LIEBERMAN. Introduction to Operations Research. 7th edition. McGraw-Hill, 2001. ISBN 0-07-232169-5. HAMDY A. TAHA. Operations Research: An Introduction. 8th edition. Pearson, Prentice Hall, Upper Saddle River, New Jersey, 2007. ISBN 0-13188923-0. BALTAGI, B. H. A Companion to Theoretical Econometrics. Texas: Blackwell Publishing, Ltd., 2001. ISBN 0-631-21254-X. 13 COTTRELL, A., LUCCHETTI, R. Gretl User´s Guide. 2008. GREENE, W. H. Econometric Analysis. 5th ed. Upper Saddle River: Prentice Hall, 2003. ISBN 0130661899. GUJURATI, D. N. Essentials of Econometrics. 2nd ed. Boston: McGraw-Hill, 1999. ISBN 0073032654. GUJURATI, D. N. Basic Econometrics. 3rd ed. New York: McGraw-Hill, 1995. ISBN 0070252149. GUJURATI, D. N. Basic Econometrics. 4th ed. Boston: McGraw-Hill, 2003. ISBN 0072335424. WinQSB free [online]. 2011 [cit. 2011-01-25]. Software & Games. Available from WWW: <http://winqsb.softwareandgames.com/>. Gambit: Software Tools for Game Theory [online]. 2011 [cit. 2011-01-25]. Gambit v0.2010.09.01 documentation. Available from WWW: <http://www.gambit-project.org/>. Microsoft Excel [online]. 2011 [cit. 2011-01-25]. Microsoft Office. Available from WWW: <http://office.microsoft.com/en-us/excel/>. Evolver [online]. 2011 [cit. 2011-01-25]. Genetic Algorithm Optimization Software for Excel – Palisade. Available from WWW: <http://www.palisade.com/evolver/>. ARENA [online]. 2011 [cit. 2011-01-25]. Arena Simulation Software by Rockwell Automation. Available from WWW: <http://www.arenasimulation.com/>. 14