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Annual Report
Fiscal Year 2015
July 1, 2014 - June 30, 2015
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Welcome to Student Health Services at
Illinois State University!
We are here for one purpose: to provide the best health care, preventive and insurance services to Illinois State students. We are a
full-service medical facility, similar to any family practice clinic. We want to help students value their health and become effective
consumers of health services for the rest of their lives. Please don’t hesitate to let us know how we can help you!
Laura Knoblauch
Director, Student Health Services
Executive Summary
Student Health Services offered a wide variety of medical
services such as medical, psychiatric, pharmacy, and student
insurance. We have continued the quality longstanding
full-service medical facility for students at Illinois State
during FY15. Student Health Services had another
successful Accreditation Association for Ambulatory Health
Care (AAAHC) accreditation this year. We have continued
to serve as the center for the State of Illinois pre-enrollment
immunization requirement.
Based on feedback from our student satisfaction survey,
98.6% of students said they would recommend using Student
Health Services to either a friend or classmate.
The overall student satisfaction rate during FY15 was 99.4%
with students either being “very satisfied” or “satisfied” with
our level of care and services offered.
Patient Visits
33,025
Radiology Services
1,534
Laboratory Services
19,339
Prescriptions filled
Secured messages
sent
32,681
11,786
The Patient Support Services department
helped to coordinate immunization
compliance for the university.
Student Health Services is accredited by the Accreditation Association for Ambulatory Health Care
(AAAHC), and offers the students at Illinois State University an outpatient clinic similar to a primary care
clinic a student may find at home. Some of the services include medical, sexual health, preventive medicine,
psychiatry, radiology, laboratory, and dietetics.
Additionally, we offer a full-service on-site pharmacy with over-the-counter medications available at a
reduced cost, and the opportunity for students to transfer prescriptions from their home provider. Most
students utilize the Student Health Insurance as a secondary option to their family primary insurer.
Student Health Services at Illinois State is an
active member of the following professional
organizations:
• American College Health Association
• Mid-American College Health
Association
• Illinois Consortium of Student Health
Programs.
Student Health Insurance
The Student Health Insurance at Illinois State University is rated a “Platinum” plan under
the Affordable Care Act. We serve many students at Illinois State, and continue to provide
the most cost-effective and comprehensive coverage for students.
We renewed our contract with Aetna Student Health, for the
2015-2016 school year. We provide a very affordable and
comprehensive plan. The rates for the 15-16 school year are $249
for the fall and spring, and $187 for the summer.
Accomplishments
Student Health Services had many
accomplishments during the 2014-2015 school
year.
• A full 3 year accreditation from the Accreditation
Association of Ambulatory Health Care (AAAHC). This is
the ninth consecutive full accreditation for SHS.
• Hired another full-time Psychiatrist to provide services to
students.
• SHS has a Registered Dietitian who specializes in weight
management and is a member of the Eating
Disorder Network here at Illinois State.
• Medical Staff are board-certified in family medicine,
internal medicine, pediatrics, psychiatry, obstetrics and
gynecology.
• Laboratory received re-certification as a highly complex
lab under the Clinical Laboratory Improvement Act (CLIA).
• Began offering Lab ONLY Sexually Transmitted
Infection (STI) testing which increased student visits for STI
tests.
• In the Fall of 2014, Student Health Services hired a full-time
Medical Director, Dr. Christina Nulty. Dr. Nulty has a long
medical history which includes work at a college student health
center.
• SHS also hired a full-time Staff Physician spring semester. Dr.
Dave Milligan is a board-certified pediatric physician who has
a background working with youth, and he grew up in
Bloomington-Normal.
• Molly Bane, Advanced Practice Nurse, was hired in January
2015. We are excited to have Molly on staff as she completed a
rotation here at ISU, and is a Mennonite
College of Nursing graduate.
Student Health Services collaborates with the Sports Medicine and Rehabilitation Therapy
(SMART) clinic to provide care for ISU students in the area of prevention, evaluation, and
rehabilitation of various orthopedic injuries.
Student Health Services continues to collaborate with the English Language Institute (ELI)
and the International Studies department to provide assistance with immunizations and
student health insurance for individuals from other countries.
Campus Dining and Student Health Services collaborated to host “Dine with a Dietitian,”
and featured both CDS and SHS Registered Dietitians to chat with students about both of
our services.
Mennonite College of Nursing assisted SHS with TB testing, flu shots, and clinical
rotations. SHS clinicians proctored MCN Advanced Practice Nursing students performing
clinical rotations/internships at SHS.
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Ginny Riggins, Business Office Manager
• Ginny received the 2014 Outstanding Civil Service staff
member Staff that are Remarkable (STAR) award within the
Division of Student Affairs.
Staff Recognition
Student Health Advisory Board
The Student Health Advisory Board (SHAB) serves as the liaison between the Student Health
Services administration and the student body. SHAB members include students who are
interested in promoting the health-related issues on campus to their peers. Specifically,
providing student feedback so SHS can continue to meet student needs.
SHAB members have various opportunities to participate in SHS operations including:
• Serve on search committees for SHS physician and administrative searches
• Provide marketing feedback
• Collect user/non-user surveys
• Assist with outreach
• Participate in the SHS entry for the homecoming parade
• Represent SHAB at the American College Health Association Annual (ACHA) meeting
What ISU students are saying about
Student Health Services....
“Thank you for being so caring and understanding. I
was worried about going in for testing, and you made
me feel 100% at east. I’m really glad we have someone
as awesome as you working at ISU “ –Student
“This provider explained everything much more
thoroughly than other healthcare providers have in the
past. I appreciate her not trying to “dumb things down”
for me. It was really nice.” – Student
“The doctor was very helpful, kind, and informative! She
made my visit a breeze.” – Student
“I have been a patient of this provider for many years,
and I have always enjoyed having her as a physician.
She remembers events in my life, and is very kind and
helpful.” – Student
“Thank you for what you do! I have a huge phobia and
sensory problems due to a medical condition. I’ve had bad
experiences with mean nurses who tell me “it’s stupid”
to be upset but you didn’t. You all understand and help
me to make it easier. Thanks for being patient and understanding. Having this condition can be hard; things don’t
come easy but thanks for helping.” – Student
“Very helpful and friendly; made me feel like I could ask
questions and explained my options well.” – Student
“The Registered Dietitian is awesome! She
is very personable and understanding; great
motivator.” – Student