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Annual Report Fiscal Year 2015 July 1, 2014 - June 30, 2015 tures c i p d s an ation! n m o r c o i f e n i h Click t ut for more ho throug Welcome to Student Health Services at Illinois State University! We are here for one purpose: to provide the best health care, preventive and insurance services to Illinois State students. We are a full-service medical facility, similar to any family practice clinic. We want to help students value their health and become effective consumers of health services for the rest of their lives. Please don’t hesitate to let us know how we can help you! Laura Knoblauch Director, Student Health Services Executive Summary Student Health Services offered a wide variety of medical services such as medical, psychiatric, pharmacy, and student insurance. We have continued the quality longstanding full-service medical facility for students at Illinois State during FY15. Student Health Services had another successful Accreditation Association for Ambulatory Health Care (AAAHC) accreditation this year. We have continued to serve as the center for the State of Illinois pre-enrollment immunization requirement. Based on feedback from our student satisfaction survey, 98.6% of students said they would recommend using Student Health Services to either a friend or classmate. The overall student satisfaction rate during FY15 was 99.4% with students either being “very satisfied” or “satisfied” with our level of care and services offered. Patient Visits 33,025 Radiology Services 1,534 Laboratory Services 19,339 Prescriptions filled Secured messages sent 32,681 11,786 The Patient Support Services department helped to coordinate immunization compliance for the university. Student Health Services is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC), and offers the students at Illinois State University an outpatient clinic similar to a primary care clinic a student may find at home. Some of the services include medical, sexual health, preventive medicine, psychiatry, radiology, laboratory, and dietetics. Additionally, we offer a full-service on-site pharmacy with over-the-counter medications available at a reduced cost, and the opportunity for students to transfer prescriptions from their home provider. Most students utilize the Student Health Insurance as a secondary option to their family primary insurer. Student Health Services at Illinois State is an active member of the following professional organizations: • American College Health Association • Mid-American College Health Association • Illinois Consortium of Student Health Programs. Student Health Insurance The Student Health Insurance at Illinois State University is rated a “Platinum” plan under the Affordable Care Act. We serve many students at Illinois State, and continue to provide the most cost-effective and comprehensive coverage for students. We renewed our contract with Aetna Student Health, for the 2015-2016 school year. We provide a very affordable and comprehensive plan. The rates for the 15-16 school year are $249 for the fall and spring, and $187 for the summer. Accomplishments Student Health Services had many accomplishments during the 2014-2015 school year. • A full 3 year accreditation from the Accreditation Association of Ambulatory Health Care (AAAHC). This is the ninth consecutive full accreditation for SHS. • Hired another full-time Psychiatrist to provide services to students. • SHS has a Registered Dietitian who specializes in weight management and is a member of the Eating Disorder Network here at Illinois State. • Medical Staff are board-certified in family medicine, internal medicine, pediatrics, psychiatry, obstetrics and gynecology. • Laboratory received re-certification as a highly complex lab under the Clinical Laboratory Improvement Act (CLIA). • Began offering Lab ONLY Sexually Transmitted Infection (STI) testing which increased student visits for STI tests. • In the Fall of 2014, Student Health Services hired a full-time Medical Director, Dr. Christina Nulty. Dr. Nulty has a long medical history which includes work at a college student health center. • SHS also hired a full-time Staff Physician spring semester. Dr. Dave Milligan is a board-certified pediatric physician who has a background working with youth, and he grew up in Bloomington-Normal. • Molly Bane, Advanced Practice Nurse, was hired in January 2015. We are excited to have Molly on staff as she completed a rotation here at ISU, and is a Mennonite College of Nursing graduate. Student Health Services collaborates with the Sports Medicine and Rehabilitation Therapy (SMART) clinic to provide care for ISU students in the area of prevention, evaluation, and rehabilitation of various orthopedic injuries. Student Health Services continues to collaborate with the English Language Institute (ELI) and the International Studies department to provide assistance with immunizations and student health insurance for individuals from other countries. Campus Dining and Student Health Services collaborated to host “Dine with a Dietitian,” and featured both CDS and SHS Registered Dietitians to chat with students about both of our services. Mennonite College of Nursing assisted SHS with TB testing, flu shots, and clinical rotations. SHS clinicians proctored MCN Advanced Practice Nursing students performing clinical rotations/internships at SHS. C O L L A B O R A T I O N S Ginny Riggins, Business Office Manager • Ginny received the 2014 Outstanding Civil Service staff member Staff that are Remarkable (STAR) award within the Division of Student Affairs. Staff Recognition Student Health Advisory Board The Student Health Advisory Board (SHAB) serves as the liaison between the Student Health Services administration and the student body. SHAB members include students who are interested in promoting the health-related issues on campus to their peers. Specifically, providing student feedback so SHS can continue to meet student needs. SHAB members have various opportunities to participate in SHS operations including: • Serve on search committees for SHS physician and administrative searches • Provide marketing feedback • Collect user/non-user surveys • Assist with outreach • Participate in the SHS entry for the homecoming parade • Represent SHAB at the American College Health Association Annual (ACHA) meeting What ISU students are saying about Student Health Services.... “Thank you for being so caring and understanding. I was worried about going in for testing, and you made me feel 100% at east. I’m really glad we have someone as awesome as you working at ISU “ –Student “This provider explained everything much more thoroughly than other healthcare providers have in the past. I appreciate her not trying to “dumb things down” for me. It was really nice.” – Student “The doctor was very helpful, kind, and informative! She made my visit a breeze.” – Student “I have been a patient of this provider for many years, and I have always enjoyed having her as a physician. She remembers events in my life, and is very kind and helpful.” – Student “Thank you for what you do! I have a huge phobia and sensory problems due to a medical condition. I’ve had bad experiences with mean nurses who tell me “it’s stupid” to be upset but you didn’t. You all understand and help me to make it easier. Thanks for being patient and understanding. Having this condition can be hard; things don’t come easy but thanks for helping.” – Student “Very helpful and friendly; made me feel like I could ask questions and explained my options well.” – Student “The Registered Dietitian is awesome! She is very personable and understanding; great motivator.” – Student