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Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.C
CHAPTER 1
Interpersonal Process
Interplay
Section 1
WHY STUDY COMMUNICATION?
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Why Study Communication?

Why study an activity
that you’ve done your
entire life?


New look at a familiar
topic
Increased effectiveness
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Why We Communicate

How does communication
help to fulfill the following
human needs?
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Physical needs
Identity needs
Social needs
Practical needs
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Interplay
Section 2
THE COMMUNICATION PROCESS
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Human Communication:
A Complex Process

Early models:
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Linear, one-way event
Resembles an archer
shooting a message at a
target
Later models:


Tennis game: Senders and
receivers exchange
messages
Respond with verbal or
nonverbal feedback
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
The Communication Process

The Transactional Model of Communication
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Insights from the
Transactional Communication Model

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Sending and receiving are
usually simultaneous
Meanings exist in and
among people
Environment and noise
affect communication
Channels make a
difference
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Consider this . . .
You want to end a
romantic relationship.
You can communicate
this to your partner
face-to-face or via email. How does the
choice of channel
potentially change the
message for the
receiver?
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Communication Principles

Transactional

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Mutual influence
Interdependent behaviors
Uniquely created
Intentional or unintentional
Irreversible
Unrepeatable
Content dimension and a relational dimension
Which principles are demonstrated in this video?
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Characteristics of Interpersonal
Communication
Features of interpersonal relationships:
 Uniqueness
 Interdependence
 Self-disclosure
 Intrinsic rewards
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Communication Misconceptions




All communication seeks
understanding.
More communication is
always better.
Communication will
solve all problems.
Effective communication
is a natural ability.
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Interplay
Section 3
COMMUNICATION COMPETENCE
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Communication Competence

Competent
communication:
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Effective
Appropriate
No single “ideal” or
“effective” way to
communicate
Competence is
situational.
Competence can be
learned.
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Characteristics of
Competent Communication

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A large repertoire of skills
Adaptability
Ability to perform skillfully
Involvement
Empathy/perspective taking
Cognitive complexity
Self-monitoring
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Interplay
Section 4
SOCIAL MEDIA AND
INTERPERSONAL COMMUNICATION
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Characteristics of Social Media

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Leanness
Asynchronicity
Permanence
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Social Media and Relational Quality

Social media might seem
inferior

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Lacks richness
Discourages community
Superficial
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Social Media and Relational Quality
 Can be rich and
satisfying
 Increases amount and
quality of interpersonal
communication
 Why?
 Easier
 Less complicated
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Communicating Competently with
Social Media
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Be careful what you
post
Be considerate
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Respect others’ need for
undivided attention
Keep your tone civil
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.
Communicating Competently with
Social Media


Be mindful of bystanders
Balance mediated
and face-to-face time
Interplay, 13th Edition, Adler/Rosenfeld/Proctor
Copyright © 2015 by Oxford University Press, Inc.