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Chapter 4: Aging Changes That Affect Communication Bonnie M. Wivell, MS, RN, CNS Senses and Communication Vision – 70% of all sensory info comes through the eyes Hearing – provides source of info as well as interpretation of meaning Pitch – high/low Timber – quality Touch – may be substitute for sight Smell & Taste – convey meaning and trigger feelings Movement – allows receipt of info from environment, nonverbal communication Note that disability can affect ability to convey or receive info The Role of the Brain in Communication Cortex – responsible for higher thought and function; contains all sensory and motor information Thalamus – relay station Forebrain – interprets information Review of Normal Age Related Changes That Affect Communication Vision Visual acuity and accommodation decline Presbyopia starts age 45-55 80% have adequate vision past age 90 Hearing Start to lose pitch age 50-55 20-30% over age 65 40-50% over age 75 89% over the age of 80 Age Related Changes Cont’d Speech and language – can become shaky or breathy Touch – at risk for hypothermia and pressure ulcers Movement – reduced speed and accuracy Cognitive changes Fluid Intelligence: new info, declines over time Crystallized: accumulated info, remains stable Psychological changes – onset of mental illness Pathological Processes that Affect Communication Common Visual Diseases Cataracts Painless progressive vision loss – 70% of Americans develop after age 75 Increasing lens opacity causes spraying of light and blurriness around edges of objects Cause: hereditary, advancing age Corrective surgery – most common surgery in US Glaucoma Increase of intraocular pressure which causes damage to optic nerve which can lead to blindness Asymptomatic until late in disease Early detection important Screening identifies 90% of patients with increased pressure Treat with eye drops to prevent vision loss Diabetic Retinopathy Visual complication of elevated blood sugar, which causes microaneurysms in retinal capillaries Accounts for 7% of blindness in US Early detection and treatment of diabetics to prevent substantial vision loss Annual eye exams Macular Degeneration Most common cause of legal blindness in people over 50 Women Blue eyes Caucasion Progressive degeneration of macula and loss of central vision Starts in one eye and moves to other eye in 5 years Early diagnosis – over 50 should have eye exam every 2 years Pathological Processes Associated with Hearing Loss Presbycusis – difficulty with high pitched tones and speech discrimination Tinnitus – persistent ringing, buzzing, or roaring Ototoxicity – hearing loss due to medications or poisons Pathological Changes in Speech and Language Dysarthria – lose ability to articulate, brain lesions main cause Aphasia Expressive: unable to produce language Receptive: unable to comprehend Verbal apraxia – impaired initiation, coordination and sequencing of muscle movements which execute speech, caused by damage to parietal lobe Movement Disorders in Older Adults Activities of Daily Living – basic tasks such as eating, bathing, toileting, grooming Instrumental Activities of Daily Living – more complex tasks such as handling finances, managing meds, preparing meals As seen in Parkinson’s Disease – tremor, rigidity, stiffness, slowness of movement, postural instability, and/or impaired balance and coordination Common Pathological Cognitive and Psychological Changes in Older Adults Delirium: sudden onset, lasting days to months, reversible, recent and remote memory impaired Dementia: insidious onset, lasting from months to years, irreversible but can be slowed with use of meds, progressive loss of memory with recent affected prior to remote Depression Very serious; Characterized by at least 5 of the following symptoms: Sadness Lack of interest or pleasure in activities they once enjoyed Significant weight loss or gain Marked decrease or increase in sleep Psychomotor agitation or retardation Fatigue Feelings of worthlessness or inappropriate guilt Impaired ability to think or concentrate Recurrent thoughts of death, including suicide ideation or attempts The Potential Impact on Communication Consider how all of the following can impact an older adults ability to communicate effectively: Visual deficits Speech and language deficits Somatosensory deficits Parkinson’s disease – memory problems, hallucinations, depression Delirium Dementia Depression ADL/IADL impairment Summary Normal aging changes may result in a decreased ability of the older adult to communicate effectively. These changes may affect both the ability to receive and transmit information. Nurses should be mindful of and sensitive to these changes when planning care and teaching. Chapter 5: Therapeutic Communication Bonnie M. Wivell, MS, RN, CNS Communication A core skill for nurses Gather and share information Form relationships An exchange of information Verbal and nonverbal Augmentive and alternative communication system (AAC) = all forms of communication that enhance or supplement speech and writing; can enhance or replace conventional forms of expression Hearing aids Picture boards Synthesized (computer-generated) and digitalized (recorded) speech Communication in Healthcare Instrumental communication: behavior necessary for assessing and solving problems Affective communication: focuses on how the HCP is caring about the person and his or her feelings and emotions Communicating with the Older Adult Basic principles for communication (Satir, 1976): Invite: “I’m interested”, open-ended questions Arrange environment: make it conducive to communication, eye to eye contact Maximize understanding: be a good listener Maximize communication: consider the patient’s health literacy level Follow- through: forms trust Aphasia Visual Impairments Hearing Impairments Individuals Who are Deaf Individuals with Dysarthria Dysarthria is difficulty with the muscles used in speech. Unable to articulate Chapter 9: Teaching Older Adults Bonnie M. Wivell, MS, RN, CNS Adult Learning and the Older Adult Changes in adult learning Lifelong learning Post-WWII era & GI Bill of Rights Malcolm Knowles’ Adult Learning Theory Adults need a motivation to learn. They are independent learners who build on past experiences. They should be shown a reason for learning a particular task. Theory of self-efficacy: actions influence outcomes Social cognitive theory: certain behavior produces certain outcomes Health Literacy “The degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions” (Mauk, 2010, pg. 289) Technology for Lifelong Learning in the Older Adult Technology can be a good educational tool for older adults Barriers to using the computer with older adults Physical Social Psychological Lifelong Learning Needs of Older Adults Educational topics on desired skills needed for education (AARP, 2000): Diet and nutrition Exercise and fitness Weight control Stress Management Complementary and Alternative Practices Career Advancement Older Adults Express a Desire to Continue to Develop in: Basic life skills: Reading, writing, math, driving Hobbies Community involvement Volunteering Arts and culture or personal enrichment Enjoyment out of life Educational travel Spiritual and personal Growth Getting along with others Lifelong Learning Needs of Older Adults Learning in formal and informal settings (community, long term care, health care agencies, colleges/universities) Education needs to be tailored to the needs of the individual or group. Barriers to Lifelong Learning Disabilities Cognitive, Affective, Sensory, and Psychomotor barriers Reduced vision Reduced hearing Impaired cognitive function Depression Stress Chronic illnesses Cultural Diversity and Health Disparities How does education differ in culturally diverse groups? What is the impact of education on health outcomes in the minority older adult? Implications for Educators Use the principles of adult learning theory: Assess readiness to learn. Involve the audience at the start with questions or stories to which they can relate. Draw the participants into the material from the beginning Provide reasons for them to learn by pointing out the significance of the topic using statistics and research. Implications for Educators Use multiple teaching modalities to keep the material interesting and maintain attention, such as: Power Point slides Video or CDs Handouts Brochures or pamphlets Posters Demonstration/equipment Quizzes Implications for Educators Remember to accommodate any unique physical needs of older adults: not stand in front of a window – avoid glare. Speak loudly and slowly. Use a microphone if needed. Turn off fans and other distracting noise. Face the audience (remember that elders often fill in what they cannot hear by lipreading). Limit programs to about 20 – 40 minutes. Do Implications for Educators Use a room that is large enough to accommodate persons with wheelchairs, walkers, and other adaptive devices. Handouts should be in large font and black type on white paper for easy readability. Keep slides uncluttered. Use large font with easy-to-see backgrounds for slides. Implications for Educators Control the environment Arrange the room to best suite the particular presentation. Be sure the room is large enough for the expected number of attendees. Have a helper to assist with seating late-comers without disrupting the program or to help those who must leave during the presentation for some reason. Be sure the room is a neutral temperature – not too hot nor cold, and free from drafts. Implications for Educators Make presentations elderly-friendly Choose topics of interest to older adults such as living wills, vitamins and minerals, and stroke prevention. Create a catchy title for the presentation that will pique interest and curiosity. Use lay-terms or explain any confusing medical jargon. Define all terms. Implications for Educators Invite special speakers who are well known in the area to promote attendance. Offer prizes, gifts, or some type of takehome item. Be sure that handouts are appropriate to the literacy level and cultural background of the group! Chapter 16: Using Assistive Technology to Promote Quality of Life for Older Adults Bonnie M. Wivell, MS, RN, CNS Assistive Technology Assistive technology devices are mechanical aids that substitute for or enhance the function of some physical or mental ability that is impaired May enable Independent performance Increase safety Reduce risk of injury Improve balance and mobility Improve communication Limit complications of an illness or disability Types of Assistive Devices Low Tech Pencil grips Splints Paper stabilizers High Tech Computers Environmental Braille readers controls Patient/Family Education Maintain independence Live at home Increase quality of life Promote function and adaptation Reduce health-related costs Common Applications of Assistive Technology Position and Mobility Walkers, wheelchairs, chair inserts, straps Environmental Access Modifications to buildings, increased accessibility, Braille Environmental Controls Switches that control the surroundings such as touching a switch for lights, TV, phone, opening doors via mouthstick or key pad Common Applications (cont’d) Self Care Emergency response systems (ERS) Sensory Impairment Augmentative and Alternative Communication (AAC); all forms that supplement or enhance communications (writing, speech etc…) Goal of AAC is to improve communication and thus participation in home and community Common Applications (cont’d) Social Interaction and Recreation Drawing software, computer games, adapted puzzles, computer simulations Computer-based Adaptations to computers that allow those with limitations access – switches, alternative keyboards, mouse, trackball, touch window, speech recognition, head pointers The Internet and the World Wide Web Nursing Informatics Nursing informatics encompasses the use of information technologies in relation to any functions that are within the sphere of nursing and that are carried out by nurses in the performance of their practice (Mauk, page 568) Using the Web Web use by older adults: Enhances self-esteem Increases a sense of productivity and accomplishment Increases social interaction Meets need for personal control Stimulates brain function Provides fun Web Site Design Sites sometimes fail to recognize older adults as a potential user group Increasing font size to at least 18 points or using computer magnification screens (visual deficit) Tab key or a touch screen attached to a monitor (fine motor skill deficit) External speakers or headphones to increase amplification (hearing deficit) See page 571 of text Teaching Access to Web Sites The older adult must: be oriented have an attention span and short-term memory not be agitated, combative, or destructive be able to respond to one-step commands and make choices Teaching Access to Web Sites Factors affecting outcomes Rate of presentation individualized Be organized Allow plenty of time for personal practice Make it meaningful and relative Have a comfortable environment for learning Step-by-step graphic instructions or video demo Give supportive verbal feedback Other Technology Services Learning activities Word and board games E-mail Making cards, letters, etc. Music and art activities Health information/Health Care Services Inform Educate Technologies on the Horizon Robotic Assistance Sensor-based Monitoring Intel’s Assistance Program