Download NADRA Swift Registration System

National Database And Registration
Authority (NADRA)
Information Systems
(Case Study Presentation)
Presented By: Syed Asad Husnain
Bukhari
Deputy Manager
(NADRA)
Case Study Administration
• Introduction
– Introduction of the Presenter
– Introduction of NADRA
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Company
Products
Structure
Culture
• Information Systems Essentials
– Information Technology Fundamentals
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Hardware
Software
Network
Database
– IS Personnel
– Information flow & Processing
– Management Reporting
Case Study Administration…
• Evaluation Session
– Management Concerns and Problems
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IT
People
Culture
Training
– Discussion and Q&A Session
• We “NADRA” will be highly interested to have your feedback
through this discussion and evaluation session
• So I’ll be looking forward for your participation
Information Systems
Standards/
Procedures
Information
Users
Collected,
Processed,
Stored,
Transmitted
System
IS Personnel
Hardware
Software
Databases
Networks
Data
Processing
Database
Management
Decision
Support
Alliances &
E-Business
Knowledge
Management
Introducing the Presenter
(Asad Husnain Bukhari)
• Educational Qualification
• Work Experience
– Current Job
• Deputy Manager
(Regional Manager Operations)
• Responsibilities
• Experience at NADRA
– Local Vs. Foreign
• Future Plans
– Ongoing Research
– Continuous Thrust for Knowledge
– This Presentation is a step forward as well
Introduction
(NADRA)
National Database and
Registration Authority
Background &
Establishment
• Initial Stages
• National Database Organization (NDO) was
established under Ministry of Interior
• National Database was possible due to
information gathered through “National Data
Forms” during the Population Census 1998
• The Emergence of NADRA
• NADRA Ordinance 2000
• To cater for a cohesive and unified approach in
both Registration and Social fields NADRA was
created on 10 March 2000 by merging the
National Database Organization (NDO) and
Directorate General of Registration
Vision
A Catalyst for Change
NADRA is the most modern organization
which will provide base for the
better
governance of Pakistan and will also prove as
a model organization for Public Sector of
Pakistan.
Mission
 Proud to be Pakistani
 Custodian of Pakistani Identity
 Reliability (Restoring National & International
Confidence)
 National Information Infrastructure
 Customer Care
 Corruption Free
 Convenience
 Efficient
Administrative Structure
Headquarter Islamabad (HQ)
Regional Headquarters (RHQ)
Karchi, Quetta, Sukhar, Multan, Lahore,
Sargodha, Peshawar and Islamabad
District Registration Offices (DRO)
NADRA Swift Registration Centre (NSRC)
Sub DRO (SDRO)
Satellite Swift Registration Centre (SSRC)
Mobile Van Registration Centre (MVRC)
Structure…
Chairman
Board of
Governors
RHQ’s
NSRC’s
Directorates
DRO’s
MVR’s
SSRC’s
SDRO’s
Printing
Facility
National
Dataware House
Technical Structure
User and Feeder Agencies
(Concept to Reality)
• Sharing of National Data would be based on Mutual
Interfacing
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Federal & Provincial Ministries
Election Commission of Pakistan
Private Agencies involved in Developmental Work
Central Board of Revenue
Excise and Taxation Department
Land Revenue Department
Autonomous / Semi-Autonomous Bodies like WAPDA, PTCL,
etc.
Civil Forces
Armed Forces
Federal And Provincial Police
Federal Investigation Agency
Expected Advantages
• Elimination of bogus and duplicate cards
• Enhanced Authenticity of Pakistani Passports
• Control over Illegal immigration and related social problems
• Effective Law Enforcement and Administrative Control
• Demographic Data for Planning of Social Sector and
Infrastructure Projects
• Reliable Data on Population
• Equitable Resource Allocation and Distribution
• Planning and Functioning of Government
Offices
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Monitoring of Social Sector Projects
Broadening of Tax base and Revenue Generation
Utility Companies and Public Sector Corporations' Performance
Assistance in Effective Law Enforcement and Administrative
Control
Products & Projects
• Current Products
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Computerized National ID Cards (CNIC)
National ID Cards for Overseas Pakistanis (NICOP)
Pakistan Origin Card (POC)
Children Registration Certificate (CRC)
Machine Readable Passports (MRP)
Vehicle Identification and Monitoring System (VIMS)
• Projects
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National Data Warehouse
Swift Registration Centers
Electoral Rolls
Billing Machines (KIOSK)
Geographical Information Systems
Network Information Infrastructure
Earthquake Affected Registration
NADRA Products
NADRA Revolutionary PRODUCTS
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VeriSys
BioSys
Machine Readable Passport – Readable Visa Project
Automatic Border Control System
Online Bill Payment Kiosk
Computerized Birth Registration Certificate
Vehicle Identification & Tracking System
Driving License with RFID
Geographical Information System
Integrated Security Solutions
Person Identification Devices
Job Evaluation System
Project Management Services
Computerized National Identity Card
The Computerized National ID Card
(CNIC) includes a sophisticated array of
security features to safeguard against
fraud and improper use. The CNIC
contains machine-readable information,
although characteristics can be seen
with the naked eye and others must be
verified using optical aids. The special
characteristics of the CNIC will protect
its integrity.
People Applied
For CNIC
People Got
CNIC
All over Pakistan
4,51,99,069
4,25,92,414
Multan Region
76,73,075
66,49,304
National Identity Card for Overseas
Pakistanis
Among other cards, NADRA
Ordinance envisages issuance of
cards
to
Pakistani
workers/emigrants and citizens
/resident abroad and Pakistanis
holding dual nationality who have
got themselves registered under
the NADRA Ordinance. This card is
known as the National Identity
Card for Overseas Pakistanis
(NICOP). On account of its utility, it
is an identification document
usable in place of NIC whenever
required. However NICOP is more
than
just
an
identification
document.
Pakistan Origin Card
A person shall be an eligible foreigner of
Pakistan origin or eligible for Pakistan Origin
Card if he is a foreigner; and he had been a
citizen of Pakistan at any time during his life.
Among other cards, NADRA Ordinance
envisages issuance of cards to foreigners of
Pakistani origin who have got themselves
registered under the NADRA Ordinance. This
card is called the Pakistan Origin Card. On
account of its utility, it is an identification
document usable in place of NIC whenever
required. However POC is more than just an
identification document.
Child Registration Certificate
Child registration is the fundamental right that
every country should provide to the children of
its citizens. The right of name and nationality is
ensured in Article 7 of the United Nation
Convention on the Rights of the Child, where
Pakistan was a signatory. Children registration
is essential not only for their identity but also
for governments for their social services’
planning. It ensures the availability of health
and educational facilities to the children.
Registration is a proof that is needed for a
number of services and it recognizes the child
as a citizen of a country with rights to be cared
for. Despite of all the policies and legislations
for birth registration, Pakistan has not been
able to achieve the targets and many children
in Pakistan are still deprived of this
fundamental right.
Automatic Border Control System
Supplementing the electronic
passports is the state-of-theart border control system
designed for immigration
authorities
to
efficiently
process all arrival and
departures at airports, railway
stations and bus terminals.
The
Automated
Border
Control (ABC) is a fully
automated immigration control system linked with
the central database that makes full use of the ePassport not only by reading all electronic
passports but also performs Facial Recognition as
well as fingerprint Identification to positively identify.
This system is capable of reading and processing
all e-Passports as well as all identity documents
such as the National Identity Cards for Overseas
Pakistanis.
ONLINE BILL PAYMENT Kiosk
The Online Payment Kiosk is designed to
enable utility bill payments as well as
perform electronic banking after proper
authentication from biometric and online
verification
systems
using
the
computerized national identity cards.
Additional Benefits
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Offers online banking and other
services reducing teller lines and
labor costs.
User-friendly touch-screen increases
throughput
and
speeds-up
transaction time.
Kiosks installed at offsite/remote
locations offer convenience and
more timely payments.
Selection of English and Urdu
options empower all customers to
use the kiosk easily.
Security algorithms ensure safety in
every online transaction.
CHILD BIRTH REGISTRATION
CERTIFICATE
To Develop A Data Entry And Acquisition
System
For
The
Issuance
Of
Computerized Birth Registration Certificate
(CBRC) At Union Council Level With An
Online / Web Based Monitoring Facility To
Designated Government Officials, Having
The Status Report For A Particular
Application With An Added Feature Of
Management And Statistical Report And To
Develop The Back End Process And
Procedures To Transform, Extract And
Load The Data Into National Data
Warehouse
VEHICLE IDENTIFICATION &
MONITORING SYSTEM
The project dimension include the
computerization of the manual data
acquisition process, electronically
registering vehicles, assigning a
unique Vehicle Identification Number
(identity) to each vehicle, creating
linkages with the owner by virtue of
their Computerized National Identity
Card and tracking the on-road
vehicles in case of theft etc.
NADRA used Radio Frequency
Identification
Device
(RFID)
technology to track on-road vehicle.
We have developed the end-to-end
software, customized the hardware
for placement at outdoor ‘manned’ &
‘automated’
check-posts
and
developed control console in-house
to create this state-of-the-art system.
DRIVING LICENSE WITH RFID
The prevailing turmoil and security concerns in
the world demand robust identification and
verification systems that allow authorities to be
constantly vigilant and thus prevent any kind of
unlawful
acts.
NADRA
recognizes
its
responsibility in doing whatever it can to
enhance the security of documents and to
improve public safety and national security.
This new Driver’s License makes it harder to
counterfeit or steal driver’s licenses, by adding
the RFID computer chips. These RFID tags foil
identity theft and prevent criminals from using
false documents to move about freely.
Job Evaluation System
for all Walks of Life
Among other products, NADRA is
proud to render services in the field
of Job Evaluation and Recruitment
for all walks of life. Job Evaluation
System is a state of the art module
that can evaluate the ability and skill
of candidates in a very convenient
way. This is an online application
which provides the facility to conduct
a nation wide test/selection at the
same time.
Project
NADRA Swift Registration Centers
(NSRC)
NADRA Swift Registration
Centre (NSRC)
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The Swift registration centers (NSRC's) Concept
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One-stop-shop,
Designed to eliminate inaccuracy in the re-issuing of
the ID cards
By minimizing human intervention in handling NIC
forms as seen in the past experience.
The NSRC concept is to provide superior service to
the citizens of Pakistan, and to introduce a corporate
culture in the public service environment, trying to
break free from the existing shackles of corruption,
un-professionalism, and red tapeism
NADRA Swift Registration Center
(NSRC)
• Process
– The principal of live data capture
– System requires the applicant's presence with their old NIC's
– With other related documentation to process a CNIC
application
– Applicants are professionally guided through a process
of:
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Data Entry
Photo Imaging
Signature and Thumb Impression Capture
Using latest technology and
Expert assistance from the trained staff
• Commitment
– Our motto "Identification with convenience“
– We treat each customer as a VIP
Islamabad
DWH
Attested Form
Received
DRO Record
Verification
Verified ?
Not Verified
Attested Form
&
Required
Documents
Printing Facility
Verified
DWH
Verification
Uploaded to
NDWH
Verified
NSRC Vs. DRO
• Swift Registration
Centre
• Computerized Data
Acquisition Centre
• Flat Structure
• Corporate Style
Public Sector
Organization
• Culture
• District Registration
Office
• Rich Record
Depository
• Hierarchical Structure
• Typical Public Sector
Organization
• Culture
Complaint Management System
Complaint Management System
logs and resolves the complaints
received directly from applicants
(visiting in person) or through
applications, E-mail & Fax. A team
is organized to respond to
applicants and resolve queries by
using CRM and CMS applications
with a view to persuade concerned
branches/people to expedite the
complaint resolution. Complaints
Centers in addition to resolving
complaints
also
acting
as
information centers providing all
information regarding NADRS’s
products.
Information Systems
(NADRA)
IS related Powers
Multipurpose Databases
Data Warehouses
Networking
Interfacing of Databases and Related Facilities
Information Sharing
National Information Infrastructure
(NII)
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Country wide data communication network
E-Governance
Automated fingered identification system
Mutual Interfacing
User and feeder Agencies
Information Technology Fundamentals
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Software
Hardware
Network
Databases
Hardware
• Computer
Accessories
• Camera
• Thumb Digitizer
• Signature Scanner
• Form Scanner
• Switch
• Printer
• LEDs
• Speaker
• Mini Frame
• Data Storage
– Depositories
• Sattelite
• Fiber Optic
• Web Server
• Printing Facility
• Billing Machines
• RFIDs
• BIO Metric Sensors/
Detectors
Software
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Microsoft Windows 2000 Advance Server
FTRC Application
SQL Server
Perl Language
PDMS-Urdu Font
CRM Applications
Online Verification Applications
Network
PRI RHQ
NSRC
Using Dialup
Filter
Reverse Population
Data
Islamabad
Server
Using Satellite
FTP Islamabad
FTP Multan
1.Batches
2. CRM Files
3.Daily Reports
Daily Reports
& other
Important
Documents
RWP I
ISL
PKN
CHK
KWL
HQ
Islamabad
AJK
VHR
MUR
KVL
PKN
RWP II
SWL
RHQ
Lahore
RHQ
Multan
Connected with Satellite
GUJ
LHR 2
PAT
KVL
Multan
MCN
RYK
GUW
NRV
VHR
BWP
QSR
KWL
KWL
SWL
LHR 1
PKN
Connected Using FTP
SQB
Databases
• Modes/ Types of Data
– English
– Urdu/ Sindhi
– Numeric
– Date & Time Stamps
– Images
– Wavelet Sequential Query
(WSQ)
– Facial Recognition
Databases
• Technologies
– TeraData (Both in Urdu & English)
– Oracle
– SQL Server
• Capacities
– At NDWH
• 1500 TB (60%) Extendible
– At Each NSRC
• Server Contains 5 X 40 GB HDD
Main Databases
• Fast Track Registration Centre (FTRC)
• FTRC_Backup
• Customer Relationship Management
(CRM)
FTRC Database
Computerized ID Scheme
Coding Scheme
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Area (Province)
Divisions
Districts
Tehsil
Halqa Code
Patwar
City
1-8
11-82
111-824
1111-8241
1111101-8241201
111110101-…….
11111010101-……
Security
• Fire walls
• Anti Virus
• Encrypted Data
• Secure Socket layer (Safe Zone)
• Login Dependant Access
Backup
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Keeping the Network Moving
Main task of the IS People
Backup Routine
Recovery
Multiple Backups
Information System
(Reports)
Types of Reports
• Customer Relationship
Management
• Centre Level Reporting
• Managerial Reports
Customer Relationship Management
(CRM)
• Interactive Information
• Updated Status of Application
• From Application to Card Distribution
• Verification
• Privacy
Customer Care
Evaluation Section
Stories
• Interesting (Funny)
– Innocent Customers
– VIP Culture
– Data Entry Faults
– Catching the Thieves
• Through Technology
– Finger Identification Printing System
– Facial Recognition
• Through procedures
• Through Psychological Tricks
• Serious
– Corruption (2nd Least Corrupted in Pakistan)
– Data Security
– Ethical Cases
Problem Areas
• General Public
– Lack of Public Awareness
– Initial mindset regarding NADRA
• Customers
– Unsatisfied Customers
– Forms with Objections
• Strategic Issues
– Lack of Compatibility and Coordination between the
old and New Setup
– Setup has to Support itself
• IS & Operation Factors
– Infrastructure
– Gaps in Information Sharing
Problems…
• Other Problems
– Lack of Training
– Documentation
• Culture
– Within NADRA & Outside
– Corruption
– Sincerity with work
• Fake ID Cards
• Privacy
• Ethics
Tackling the Issues
• Moving Ahead Gradually
• Training Sessions
– Workshops
• Customer Relation Management
• Positive Mental Attitude
– Documentation Training
• Motivation Techniques
• Crafting Strategies
– Situation Dependent
– Correction Enforcement Systems
• Customer Care is the focus
– Angry Customers
– Illiterate Customers
Reference
NADRA’s Website
(www.nadra.gov.pk)
Question & Answers
Feel Free to ask question
regarding any part of the
presentation!