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Billing Questions Financial Counselors Dana-Farber Cancer Institute and Children’s Hospital Boston work together to provide comprehensive care for children with cancer. In some cases, Brigham and Women’s Hospital may provide radiation therapy. You should expect to receive bills from any institutions or doctors that provide care for your child. Dana-Farber/Children’s Hospital Cancer Center (DF/CHCC) provides several resources to assist you in applying for insurance coverage. Please contact a DF/CHCC financial counselor at one of the following numbers. If you have questions about a bill, first call the phone number listed on the bill. If you are unable to resolve the issue, please call one of the following numbers. Children’s Hospital Boston Billing Customer Relations 617-355-3397 or Patient Relations 617-355-7673 Dana-Farber Cancer Institute Customer Service 866-408-4669 Brigham and Women’s Hospital Billing Customer Service 617-724-1914 or Radiation Oncology Billing 617-732-8434 Children’s Hospital Boston 300 Longwood Ave., Boston Farley building, first floor 617-355-7201 Hours: 8:30 a.m. to 5:30 p.m. Dana-Farber Cancer Institute 450 Brookline Ave., Boston Central Registration Yawkey Center for Cancer Care, 2nd floor 617-632-3455 Hours: 8 a.m. to 5 p.m. Paying for Your Child’s Care Health insurance coverage is important for cancer patients and their families. This brochure is designed to help families learn about their If you are from a country other than the United States, please contact the International Center. Children’s Hospital Boston International Center 300 Longwood Ave., Boston Pavilion building, Room 119 617-355-5209 Hours: 8 a.m. to 5 p.m. child’s coverage. It also includes helpful contact information for billing and financial services. First Things First: Frequently Asked Questions Understand Your Insurance Plan Calling your insurance company is the most important financial step you can take during your first few days at DanaFarber/Children’s Hospital Cancer Center (DF/CHCC). You can find the phone number on the back of your health insurance card. When you call, ask to speak with member services and be sure to ask the following questions: • Am I eligible to have a case manager? • Are Dana-Farber and Children’s Hospital in my plan’s network? • What is my coverage for inpatient care? • Are referrals/authorizations required for outpatient services? • What is my coverage for prescription medications? • How much are my co-payments? • Am I eligible for home care benefits? If you do not have insurance or you change insurance plans, call a DF/CHCC financial counselor at one of these numbers. Children’s Hospital Boston 617-355-7201 or Dana-Farber Cancer Institute 617-632-3455 Is it in my best interest to get a case manager at my insurance company? Yes! A case manager at an insurance company advocates for you. How can parents select the best possible insurance and coverage? A representative at your employer’s Human Resources department can help you review health insurance options available to you as an employee. What happens to health insurance coverage if I change jobs? Make sure that you do not let your insurance coverage lapse! COBRA regulations require a former employer to continue your health insurance coverage for a period of time. For more information, contact the employer that provided your health insurance benefits. What happens when a child is not covered by insurance? DF/CHCC’s financial counselors can help you apply for publicly assisted insurance programs. If my child participates in a clinical trial, will my insurance cover all of the costs? Coverage varies by insurance company and your state of residence. Please talk with a financial counselor at the hospital(s) where your child is being treated. Is my child eligible for Supplemental Security Income? Supplemental Security Income (SSI) is a federal program that pays benefits to disabled adults and children who have limited income and resources. A resource specialist or financial counselor at Children’s or Dana-Farber can help you initiate the SSI application process. Where can parents go to learn about potential sources of support? You may speak with a DF/CHCC resource specialist at 617-632-3365, 617-632-5796, or 617-632-6842 to find out what assistance you may qualify for.