Download cambridgeshire constabulary

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CAMBRIDGESHIRE CONSTABULARY
JOB DESCRIPTION QUESTIONNAIRE
JOB TITLE:
ICT Development Database Administrator
DEPARTMENT/LOCATION/TEL.NO:
REPORTS TO:
ICT Services Directorate
Force Headquarters
Hinchingbrooke Park
Huntingdon PE29 6NP 0345 456 456 4
Database Team Leader
JOB HOLDERS NAME:
POST NO:
___________________________________________________________________
1.
PURPOSE OF YOUR JOB
Give in one or two sentences the basic reason why your job exists.
To maintain the force’s databases, ensuring service availability and
minimising the impact of system change and service disruption.
To provide database support via the ICT Service Desk or Service Delivery
support personnel, ensuring fault calls and requests for help and advice are
resolved and actioned within agreed time limits.
To complete project work to include:



2.
introduction of new databases and database infrastructure.
carry out major and minor upgrades to existing systems.
build and maintain database interfaces to force standards.
DIMENSIONS
Quote figures which give a picture of your job as follows:
(a) Annual budgetary amounts with which your job is either directly or
indirectly involved.
Computer Departmental Budget currently circa £1,000,000 pa. [This does not
include capital projects.]
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(b) Number and grades of subordinate staff.
The DBA has no subordinate staff.
(c) Any other statistics relating to your work. Choose figures which are
most relevant to the purpose of your job.
Supporting an active user base of 2,500 (in excess of 1,800 terminals).
The postholder will be responsible for maintaining and operating the forces
databases. These are predominantly Oracle but also includes MS SQL
Server and MySQL.
The postholder will be in daily contact with systems with a value in excess of
£10 million.
There are in excess of 50 mid range application computer servers using
Solaris, Linux and Windows Server and hosting in excess of 100 Oracle, SQL
Server and MySQL Databases. These are connected to over 30 sites via local
and wide area networks supporting in excess of 2000 end users.
3.
ACCOUNTABILITIES
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ACCOUNTABILITY 1
Perform daily monitoring of the Forces databases and respond to any faults or
failures found. This should include overnight ETL processes, backups,
exports, checks of Disaster Recovery databases and processing of National
data extracts such as INI and NFLMS.
Respond to system faults and failures raised via the IT Service Desk and
proactively check for any additional issues.
Any procedures or corrective actions should be documented and the
documentation regularly reviewed and updated.
25%
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ACCOUNTABILITY 2
To assist the in the implementation, operation and management of the Force
databases, responding during periods of absence and unavailability, ensuring
that at all times an up to date record of the Force's data is maintained through
the data dictionary and event history. To identify methods to streamline
database enquiries in order that data management and enquiries are handled
efficiently.
Key tasks will include operational tuning of databases to ensure optimum
performance.
20%
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ACCOUNTABILITY 3
To take an active part in nominated projects, liaising with project team staff,
third party suppliers and end users to ensure that Force and user
requirements are met. To ensure issues relating to the Force database
standards, for example CorDM, are covered and accounted for within the
project. To apply ITIL standards and procedures to work.
To provide technical advice and assistance to the project team, when
necessary, and to assist with user and system testing and tuning. When
appropriate to produce acceptance test scripts.
To produce handover procedural documentation prior to completion of the
project and to provide training or advice to other DBAs and other ICT Services
staff where necessary.
To provide any scripting or ETL processes required for data extract or transfer
to or from other databases.
20%
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ACCOUNTABILITY 4
Provide analysis, diagnosis, support and technical advice in relation to
database software issues, including SQL and PL/SQL queries, in accordance
with ITIL principles. To provide database support to ICT Services staff and
users as appropriate in order to resolve faults and problems. To coordinate,
with the Senior Technical Support Analyst and User Managers, any database
work that may impact upon users. To liaise with 3rd party suppliers regarding
any faults where necessary.
15%
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ACCOUNTABILITY 5
To maintain a disaster recovery environment for core force applications. If
necessary to perform failover or switchover to standby databases either by
manual means or though specialised database tools such as Oracle Data
guard. This needs to take into account the variations in different systems and
differing database versions. Care must be taken as problems can result in
extended loss of service.
To update the Oracle LDAP name server to reflect the new location of the live
database.
Disaster recover plans must be actioned as quickly as possible to minimize
downtime to police officers and staff.
10%
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ACCOUNTABILITY 6
When appropriate undertake the installation of new database software, create
new databases and migrate existing databases to new version and/or servers.
To setup standby databases and identify any issues whilst upgrading or
moving databases. To liaise with 3rd party suppliers and where appropriate
apply patches and updates as necessary.
5%
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ACCOUNTABILITY 7
As new database technologies, operating systems and police systems evolve
the postholder will be required to update their knowledge and understanding.
For example the DBA needs to maintain a current knowledge of the Oracle
world (new database releases, new database tools, revised best practice,
knowledge of known issues etc).
5%
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4.
HARDEST PART OF YOUR JOB
Describe what is the most difficult, complex or challenging part of your
job and explain why.
In the event of major faults on the critical central server systems or databases,
being able, whilst under considerable pressure from outside influences, to
assess the full consequences of both the cause and any potential plan of
action giving due regard to the fact that any mistake could result in loss of
data and/or extended periods of system downtime.
The postholder is required to work with different versions of database
software, hosted on varying versions of OS platforms. Each procedure
completed by the postholder can require different steps depending on version
and platform. Many procedures can impact upon critical Force systems and
can have an impact on all end users.
The postholder is expected to be able to work autonomously and within the
bounds of ITIL and force IT policy. This often requires analysing problems,
planning and considering the best method of resolution. Good communication
is required at each stage both in dealing with users, managers and third
parties and within documentation produced.
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5.
ORGANISATION
(a) Draw an organisation chart that shows clearly your job, your
immediate supervisor, his/her supervisor, colleagues who also report to
your supervisor and your subordinates, giving full titles.
Director of ICT
Services
External
Project Staff
Personal Assistant
External
Project Staff
Head of ICT
Central Services
(16 posts)
Head of ICT
Service Delivery
(45 posts)
Head of ICT
Applications &
Project Workstream
Services
Senior ICT
Workstream
Manager
ICT Applications &
Database Manager
ICT Database Team
Leader
Web/Analyst
Programmer Team
Leader
ICT Database
Administrator
(5 posts)
Web/Analyst
Programmer
(5 posts)
ICT Workstream
Manager (3 posts)
ICT
Minor/Upgrade
Workstream
Manager
(b) List the main area of work of each of your direct subordinates and
explain how you supervise them, e.g day to day contact, weekly
meetings, control procedures.
As at November 2008
No subordinates.
(c) How are you supervised by your immediate boss, e.g personal
contact, formal meetings, written or statistical reports.
Formal monthly meetings and reports concerning on going projects, strategic
plans and work.
Informal personal contact as necessary. Appraisals on a yearly basis with
reviews.
6.
JOB CONTEXT
(a) Main functions of section.
To ensure that the optimum use is made of information technology within the
Constabulary.
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(b) Work comes from/goes to.
Daily workloads fall into four basic categories:
i)
Allocated tasks by supervisors.
ii)
System generated tasks - the system identifies both hardware and
software faults or tasks which require action or alteration. For example
as more data is stored the databases grow and require more space.
iii)
User generated tasks - meeting the requirements of staff forcewide or
outside agencies who require specific non-standard database support.
For example requests to update a system.
iv)
Self generated - during daily routines other tasks become apparent
which require action. Individual projects have been self generated, for
example re-establishing the Oracle RMAN backups after the RMAN
repository database was moved. Much of the work requires
prioritisation and this is often the responsibility of the postholder.
Outputs are sent forcewide and to outside agencies as appropriate.
(c) How your job relates to the work of other officers, groups,
committees, general public, both within and outside the Constabulary.
The postholder’s work directly affects nearly all users of IT within the
Constabulary. Critical database systems such as Command and Control will
have an effect on the organisation and the general public.
The postholder’s work can affect outside agencies like the national NFLMS
and PLXCRB data extracts.
Contact is with staff at all levels throughout the Constabulary (individual
end-users, User Managers, IT Support staff, IT Systems Administrators, IT
Service Desk, Availability and Capacity Manager, Service Delivery, System
Developers, System Suppliers etc). Such a varied level of contacts requires
the postholder to have a high level of interpersonal skills in dealing with these
different groups.
(d) The most important legislation, policies, procedures, specifications
and working practices which affect the job.
Oracle Product Documentation
IT Support Group Procedures
Constabulary IT Strategy
Force IT Security Policy
Data Protection Act
Force Standing orders, regulations and policies
Manufacturer’s guidelines and specifications
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(e) Citizen Focus Principles – how does this job positively relate to
which Citizen Focus Principles –
Internal customers:
Providing systems and data as per Service Level Agreements will
ensure that internal users have access and availability of the
fundamental elements required to perform their tasks.
External customers:
By providing the above to internal customers, so this aids the front
facing Police Officers and Staff, who utilise this data and these
systems, to deliver an efficient and consistent service, so improving
levels of public satisfaction.
7.
KNOWLEDGE AND EXPERIENCE
What education, qualifications, training and experience are necessary to
enable you to perform your job fully and effectively? Note that this
information should relate to the job and may not be the same as your
own qualifications etc.
IT background with proven experience in the DBA role. The postholder needs
to demonstrate an ability to learn complex technical material.
An IT qualification to Degree level or at least 3 years proven industrial
experience working within an IT environment.
3 years of practical Oracle/SQL Server database administration experience
(including installation, upgrades, migration).
3 years experience of production system support (including experience of
system housekeeping, client-server systems, fault-finding and performance
analysis).
2 years Unix experience (Solaris, Linux) with shell scripting.
2 years MS Windows Server experience.
Practical experience of database backup, recovery and disaster recovery
techniques.
Practical experience of using Oracle tools including Data Guard, Grid Control,
RMAN, standby databases, Oracle Networking and OID.
Sound knowledge of database theory and design.
Experience of Database Security principles.
Experience of working with Oracle Application Server.
Good knowledge of SQL and query writing.
Security cleared to MV level.
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Have good interpersonal skills to deal with a wide range of people.
Current full driving licence.
System analysis and design.
Understanding of storage management (tapes, RAID, file-systems, etc).
Understanding of Systems Administration tasks.
1 year experience of ETL (Extract – Transform – Load) tools (specifically
Genio which is used to produce the Warehouse extracts).
Familiarity with database query tools such as Discoverer and MS Access.
Familiarity with ITIL best practice, change management and service delivery.
Knowledge of police systems.
Familiarity with XML.
Some applications in use by the force require legacy Oracle databases, up to
9 years old, and the postholder therefore requires a working knowledge of
Oracle versions 7.3.4 onwards. They also require knowledge regarding
database version migration and inter-connectivity.
8.
ADDITIONAL INFORMATION
Briefly explain any aspects of your job which you think have not been
adequately covered in previous sections and which you feel are
important in understanding your various duties. Include also any
temporary features.
This post provides specialist technical skills in provision of underlying
database services utilised by key computer applications within the Force.
Failure of these services can have a severe impact upon the functioning of the
Force, either in part or as a whole. Strategies are adopted, no matter what
time of day, to restore services and data as soon as possible to minimise
disruption and maintain efficient running of the Force.
The high level of change in the Force may result in some instances of tasks
not specifically covered by this job description being allocated to the
postholder by senior staff. It should also be recognised that the prime
function of the Department is to deliver communications and computing
services to operational officers, as such the needs of the service must take
precedence (in atypical circumstances) over formal documentation of roles
and working practices. In the case of operational emergencies all members of
the Department will be expected to adopt a professional approach to
completing any tasks and duties that may be assigned to them.
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APPROVAL - We confirm that this questionnaire conveys a full and accurate
description of the job as at (date):
SIGNED
Postholder
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Supervisor
Chief Officer (or nominee)
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PERSON SPECIFICATION
POST:
ICT Database Administrator, ICT Services Department
PERSONAL ATTRIBUTES REQUIRED
ESSENTIAL
To be identified by
(on the basis of the Job Description)
or
(e.g. Application Form,
Interview, Assessment Centre
etc)
DESIRABLE
Qualifications:
1 - HND or Degree in an IT related
discipline or 3 years IT experience
gained in employment.
Essential
Application Form
Desirable
Application Form
3 - 3 years of practical Oracle/SQL
Server database administration
experience (including installation,
upgrades, migration).
Essential
Application Form/Interview
4 - 3 years experience of production
system support (including experience of
system housekeeping, client-server
systems, fault-finding and performance
analysis).
Essential
Application Form/Interview
5 - Practical experience of database
backup, recovery and disaster recovery
techniques.
Essential
Application Form/Interview
Essential
Application Form/Interview
Desirable
Application Form/Interview
8 - 2 years MS Windows Server
experience.
Desirable
Application Form/Interview
9 - Experience of database security
principles.
Desirable
Application Form/Interview
10 - Experience of working with Oracle Desirable
Application Server.
Application Form/Interview
2 - ITIL Foundation
Experience:
6 - Practical experience of using Oracle
tools including Data Guard, Grid
Control, RMAN, standby databases,
Oracle Networking and OID.
7 - 2 years Unix experience (Solaris,
Linux) with shell scripting.
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11 - 1 year experience of ETL (Extract – Desirable
Application Form/Interview
Transform – Load) tools (specifically
Genio which is used to produce the
Warehouse extracts).
Knowledge/Skills/Abilities:
12 - Sound knowledge of database
theory and design.
Essential
Application Form/Interview
13 - Good knowledge of SQL and
query writing.
Essential
Application Form/Interview
14 - Familiarity with ITIL best practice,
change management and service
delivery.
Essential
Application Form/Interview
15 - Some applications in use by the
force require legacy Oracle Databases,
up to 9 years old, and the postholder
therefore requires a working knowledge
of Oracle versions 7.3.4 onwards. They
also require knowledge regarding
database version migration and
inter-connectivity.
Essential
Application Form/Interview
16 - System analysis and design skills.
Desirable
Application Form/Interview
Desirable
Application Form/Interview
Desirable
Application Form/Interview
Desirable
Application Form/Interview
20 - Knowledge of police systems.
Desirable
Application Form/Interview
21 - Familiarity with XML.
Desirable
Application Form/Interview
17 - Understanding of storage
management (tapes, RAID, file-systems
etc).
18 - Understanding of systems
administration tasks.
19 - Familiarity with database query
tools such as Discoverer and MS
access.
Special Requirements:
Required to participate in an on-call rota. Essential
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22 - Car owner with current full driving
Essential
Application Form
licence.
23 - Security Clearance to Management
Vetting (MV) level
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Application Form/Checks
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Have good interpersonal skills to deal
with a wide range of people.
Essential
Application Form/Interview
Equal Opportunities
Cambridgeshire Constabulary is committed to equality of opportunity for all members
of the community. We expect all members of staff to be able to demonstrate their
own commitment to the Constabulary policy on Equal Opportunities. A copy of the
policy statement is enclosed for your information.
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