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NEC Technical Assistance Centre Technical Information Bulletin Spectralink UM8700 Interop NEC Australia au.nec.com Technical Information Bulletin Spectralink UM8700 Interop Revision history Version number Revision date Summary of changes Author 1.0 15 May 2015 Initial version Brett Byleveld Document ID: TIB-Spectralink UM8700 Interop-1.0 NEC Australia Pty. Ltd. © 2015 2 Technical Information Bulletin Spectralink UM8700 Interop Overview Title Spectralink UM8700 Interop Product Category SIP End Point Product Spectralink 8440 WiFi SIP Handset System Type / Application SV9500 / UM8700 Software Version Distribution ☐ Internal Only ☒ External or General Release General Information Other supporting documentation Document ID: TIB-Spectralink UM8700 Interop-1.0 NEC Australia Pty. Ltd. © 2015 3 Technical Information Bulletin Spectralink UM8700 Interop Table of contents Revision history .......................................................................................................................................... 2 Overview .................................................................................................................................................... 3 1 Introduction .......................................................................................................................................... 5 2 Configuration ....................................................................................................................................... 5 3 Programming ....................................................................................................................................... 6 3.1 SV9500 SIP Handler – SIP Terminals (S-167)............................................................................ 6 3.1.1 3.2 4 5 Programming ...................................................................................................................................... 6 Configuring the UM8700 ........................................................................................................... 14 3.2.1 IP Protims Programming .................................................................................................................. 14 3.2.2 UCD Programming ........................................................................................................................... 15 3.3.3 MCI Configuration ............................................................................................................................ 15 3.3.4 Programming for TCP/IP LAN MCI .................................................................................................. 17 3.3.5 Configuring the UM8700 .................................................................................................................. 17 3.3.6 Configuring UM8700 to detect RFC2833 ......................................................................................... 21 Spectralink 8440 Setup Guide ........................................................................................................... 22 4.1 Factory Default ......................................................................................................................... 23 4.2 Wi-Fi Setup............................................................................................................................... 23 4.3 8440 Setup ............................................................................................................................... 24 Tested Platform Software levels ........................................................................................................ 33 Document ID: TIB-Spectralink UM8700 Interop-1.0 NEC Australia Pty. Ltd. © 2015 4 Service Information Bulletin Spectralink / UM8700 Interoperability 1 Introduction The purpose of this document is to provide detailed programming on how to integrate the Spectralink 8440 handsets to the UM8700 Voice mail via the SV8500 / SV9500 platform. The document provides programming on 3rd party SIP on the SV8500 / SV9500 platforms (S-167), detailed set-up of the Spectralink 8440 handset and set-up of the UM8700 Voice Mail system. This document does not provide a detailed evaluation of the features and functions of the Spectralink 8440 handset on the SV8500 / SV9500 system. The only features that were tested in this document were RFC2833 (DTMF) dialling and Message Wait to and from the UM8700 system. 2 Configuration 8440 SV9500 LAN Network Wireless Access Point UM8700 Document ID: NEC Australia Pty. Ltd. © 2013 5 Service Information Bulletin Spectralink / UM8700 Interoperability 3 Programming 3.1 SV9500 SIP Handler – SIP Terminals (S-167) The Spectralink Handset was programmed as SIP Terminals under the control of the SIP Handler inside the SV9500 server. 3.1.1 Programming Before starting the data assignment, ensure to complete the Numbering Plan Data assignment for Station Numbers and Telephone Numbers with the ANPD/ASPA/ASPAN commands. STEP 1: Document ID: ASPC – Assign a SIP Server ID NEC Australia Pty. Ltd. © 2013 6 Service Information Bulletin Spectralink / UM8700 Interoperability STEP 2: ASYDL - Assign the following system data. System Data 1 Index 803, Bit 1: 1 (Consultation Hold Release is in service.) Index 1382, Bit 0: Receiving digits operation of the SIP Handler Controlled SIP terminal when a called station is busy (while receiving a Busy Tone (BT) generated by IP-DTG). 0 = Step Call 1 = Going switch hook flash (Receiving a Special Dial Tone (SPDT)) Bit 1: Digest Authentication when the SIP Handler Controlled SIP terminal performs registration 0 = In Service (default) 1 = Out of Service Note: When Bit 1 = 1 (Out of Service) is selected, Pressing any Digit key while hearing a Busy Tone (BT) enables operations of features in the Busy state. Document ID: NEC Australia Pty. Ltd. © 2013 7 Service Information Bulletin Spectralink / UM8700 Interoperability STEP 3: Document ID: AUACL/AUACN - Assignment of the User Agent Class Data for LDM/NDM Assign User Agent Classes and their class data corresponding to User Agents for the SIP Handler controlled Standard SIP terminals. NEC Australia Pty. Ltd. © 2013 8 Service Information Bulletin Spectralink / UM8700 Interoperability STEP 4: Document ID: AISTL - Assign IP Station data. TN: Tenant Number IP STN: IP Station Number (Maximum 5 digits) KIND: DtermIP TEC = 12: Dterm RSC: Route Restriction Class (0-15) SFC: Service Feature Restriction Class (0-15) LENS: Line Equipment Numbers NEC Australia Pty. Ltd. © 2013 9 Service Information Bulletin Spectralink / UM8700 Interoperability STEP 5: AKYD - Assign IP Station data for the SIP Handler Controlled SIP terminal. To use a Standard SIP terminal assigned as Single Line Mode through the AUACL/AUACN command TN: Tenant Number STN: Station Number (Maximum 5 digits) PRI = 0 PL TN: Prime Line Tenant Number PL STN: Prime Line Station Number S = 0: OG from Prime Line is not restricted MWD = 0: MW data display on the top line LN PRE = 0: Standard data of Line Preference TP = 0: 4/8/16-button type Desktop terminal KYN1 KYI = 2: Multi-line KD = 0: Line TN: My Line Tenant Number STN: My Line Station Number RG: Ring Information for My Line KYN2 KYI = 1: Function Key FKY = 131: Disconnect Key Note: When using the Spectralink 8440 Handset, the Disconnect Key is not required. Document ID: NEC Australia Pty. Ltd. © 2013 10 Service Information Bulletin Spectralink / UM8700 Interoperability STEP 6: ALGSL/ALGSN - Assign a Telephone Number to a Station Number used for the Standard SIP terminal. Note: Telephone Number assignment is required for SIP Handler Controlled SIP terminals. Document ID: NEC Australia Pty. Ltd. © 2013 11 Service Information Bulletin Spectralink / UM8700 Interoperability STEP 7: ALOCL - Assign the IP location ID data Assign Location ID data of the Standard SIP terminal when Peer to Peer Bandwidth Control [P-75] is used. Note: Data setting for Setting of Type of Service (Signalling Packet) is not applied to a SIP Handler Controlled SIP terminal. Document ID: NEC Australia Pty. Ltd. © 2013 12 Service Information Bulletin Spectralink / UM8700 Interoperability STEP 8: AIVCL - Assign the Payload data between IP location IDs of the SIP Handler Controlled SIP terminal and connecting IP equipment. Confirm the specification of Standard SIP terminal before this data assignment. Note 1: For RFC2833 (DTMF Dialling) to operate correctly; ensure to set for G.711 codecs with a payload equal to 40 milliseconds. Note 2: Setting of Jitter Buffer and Setting of Type of Service (Voice Packet) are not applied to a SIP Handler Controlled SIP terminal. Note 3: Data other than Payload data is not applied to a SIP Handler Controlled SIP terminal. Document ID: NEC Australia Pty. Ltd. © 2013 13 Service Information Bulletin Spectralink / UM8700 Interoperability 3.2 Configuring the UM8700 3.2.1 IP Protims Programming To program the IP Voice messaging ports in the SV9500 system; 1. Verify that the SV9500 system has licenses for using IP extensions via the ‘DPTR’ command. 2. Configure the ports as Dterm-IP (TEC-12) for the UM8700 extensions suing the ‘AISTL’ command. 3. Specify a Service Feature Restriction Class (RSC) for all Voice Messaging Ports via the ‘ASFC’ command. Then assign the following Service Feature Index’s (SFIs); SFI Service Feature 10 Call Hold 103 Assignment of no answer timer for blind transfer to station 104 Blind Transfer 4. Assign the ports to a Uniform Call Distribution (UCD) group using the ASHU / ASHUN command. 5. If you are using locations with different codecs across networks, configure a separate location for the Voice Mail Ports. Set the same size location ID for all ports and then set for G.711 codecs with a payload equal to 40 milliseconds for that location ID using the ‘ALOCL’ and ‘AIVCL’ commands. Document ID: NEC Australia Pty. Ltd. © 2013 14 Service Information Bulletin Spectralink / UM8700 Interoperability 3.2.2 UCD Programming Assign the UM8700 IP Ports to a UCD station hunt group via the ASHU / ASHUN and AUCD / AUCDN commands. In this example the pilot is Extension 4030. 3.3.3 MCI Configuration The MCI of the SV9500 platform can be configured for both Serial (RS232) and LAN-MCI (TCP/IP) protocols. However, in our example, we use the LAN-MCI configuration. The following settings are common for both Serial and LAN-MCI configuration. Document ID: Hex Value (Example) System Data Index Bits Descriptions ASYD SYS 1 27 7=0 ASYD SYS 1 27 4=0 00 MCI enabled ASYD SYS 1 17 4=1 91 Blind Transfer enabled Immediate Ring Back Tone Sending NEC Australia Pty. Ltd. © 2013 15 Service Information Bulletin Spectralink / UM8700 Interoperability Document ID: System Data Index Bits Hex Value (Example) ASYD SYS 1 28 0~4 = 0 20 Guard Timer Not Required ASYD SYS 1 28 5=1 20 MWI controlled by MCI ASYD SYS 1 60 3=0 10 UCD Queuing not required ASYD SYS 1 61 5=0 00 No Call Waiting to UCD ASYD SYS 1 63 0=1 41 Blind Transfer in service ASYD SYS 1 68 0=0 10 Operating method for busy ASYD SYS 1 69 0=1 81 Execute CF on RNA ASYD SYS 1 70 0=1 05 Call no Display on FWD ASYD SYS 1 77 2=0 28 MWI refresh required ASYD SYS 1 78 0~1 = 1 2B Display Caller ID ASYD SYS 1 238 0~7 = 0 00 Lamp refresh rate ASYD SYS 1 246 3=0 04 Normal MCI ASYD SYS 1 400 2=1 04 Expanded MCI with ANI ASYD SYS 2 6 0=1 81 MCI in service for UCD ASYDL SYS 1 832 0~7 = 0/1 00 – FD NEC Australia Pty. Ltd. © 2013 Description Assign FPC node connected to the MC 16 Service Information Bulletin Spectralink / UM8700 Interoperability 3.3.4 Programming for TCP/IP LAN MCI Use the ADTM Command to configure the IP Address of the PBX. The LAN-MCI port is 60020 and defaults on LAN 2. System Data Index Bits Hex Value (Example) ASYDL SYS 1 529 0~1 = 0 00 LAN MCI Odd Parity ASYDL SYS 1 833 0=1 1F LAN Interface ASYDL SYS 1 833 1=1 1F IMX Format ASYDL SYS 1 833 3~4 = 1 1F Output Messages ASYDL SYS 1 834 0=1 03 MC 0 for LAN Mounted ASYDL SYS 1 834 1 = 0/1 03 MC 1 for LAN Mounted / Not Mounted Description 3.3.5 Configuring the UM8700 Once the telephone system programming is complete, you must configure the UM8700 for the integration. During setup, you need the following information, specific to this integration, to configure UM8700. 1. If you are configuring the Call Server for the first time, enter the name of your site in the Site Name box of the Installation Configuration dialog box, the mailbox length in digits in the Mailbox Length box, and the first extension number for the first line in the First Extension box. 2. Select NEC as the Manufacturer. 3. Select the SV8500 Model from the following list: a. NEAX 2000 b. NEAX 2400 c. UNIVERGE SV7000 / MPS d. UNIVERGE SV8300 e. UNIVERGE SV8500 4. Select the Integration Type of MCI LAN: a. IP Protims / Analog MCI LAN (TCP/IP) (if you are using an MCI LAN TCP/IP port) b. IP Protims / Analog MCI Serial Port (if you are using an MCI Serial COM port) 5. Click OK. The Switch Options dialog box displays. 6. Make any changes to the default settings your site requires, and then click OK. Document ID: NEC Australia Pty. Ltd. © 2013 17 Service Information Bulletin Spectralink / UM8700 Interoperability 7. The Integration Options dialog box displays with the Required Parameters View. Document ID: NEC Australia Pty. Ltd. © 2013 18 Service Information Bulletin Spectralink / UM8700 Interoperability IP Protims MCI LAN – Required Parameters 8. In the Integration Options dialog box, select Required Parameters from the View menu. The Required Parameters view displays. Follow the examples in the following tables for the type of integration you are configuring. IP Protims MCI LAN (TCP/IP) Local IP Address to bind on Select the local TCP/IP address of the Call Server machine. This drop-down box displays all available local TCP/IP addresses on the server. Link Integration Module Normal PBX IP Address or Computer Name Enter the IP Address of the PBX. TCP/IP Port Number Enter the TCP Port Number used to communicate with the PBX. Leave as default 60020. Device Number Select MC0 or MC 1. Leave as default MC0. Remote DRS IP Address Enter the IP Address of the Device Registration Service. Note: - This is the IP Address of the PBX that the IP extensions use to register with the PBX Secondary DRS IP Address Enter the IP Address of the Secondary Device Registration Service. Note: - This is the IP Address of the Secondary DRS server that the IP extensions use to register with the PBX in the event of fail over. Leave blank if no Secondary DRS is available. Remote DRS TCP/IP Port Enter the TCP Port used to communicate to the Device Registration Service. The default is 3456. Note: - This field displays on the Communication View of the Integrations dialog only. 9. In the Integration Options dialog box, select Integration Specific Parameters from the View menu. The Integration Specific Parameters view displays. The parameters are the same for either type of integration. Note: - Not all Integration Specific Parameters are included in the following table. Document ID: NEC Australia Pty. Ltd. © 2013 19 Service Information Bulletin Spectralink / UM8700 Interoperability Integration Specific Parameters Parser Filename NecNeaxMCIFeature2 Trim After DTMF 60 Base ASR Sensitivity (Internal) 5 Base ASR Sensitivity (External) 5 Enable IP QoS Select if you are using Windows QoS for network connection carrying the TCP/IP voice ports. Token Rate 12000 DSCP Value for Media 46 Phone Line Default Audio Format Select A-Law for Audio Format Use Extension as PBX Password Select to use the PBX extension as password when registering the UM8700 port with the PBX. PBX Registration Password Enter a password used to register all of the UM8700 ports 10. Click OK. The Switch Section Options dialog box displays. 11. In the Switch Section Options dialog box, select Adaptive as the Incoming Hunt Mode, and then type the UCD hunt group access code programmed in the telephone system in the Hunt Group Access Code field. This is the pilot number that users dial to reach UM8700. 12. In the AT_SysCfg information dialog box, click ‘Yes’ to open the Board Options dialog box. 13. In the Board Options dialog box, select NEC as the Manufacturer, IP PROTIMS as the Model, and then NEC IP PROTIMS as the Protocol. 14. Click the Lines tab in the System Configuration utility, and then assign the extension numbers you created in telephone system programming to each line. Enable callouts to suit your application. For information on configuring callout settings, see the topic ― “Configure callout settings” in the online help system. 15. Click OK to save all changes. 16. When using LAN-MCI, make sure the network cable is connected to the correct LAN interface of the UM8700. In addition, make sure that the UM8700, the network switch, and the PBX are on the same network/sub network. 17. The Switch Options dialog box has default settings for the telephone system you selected during setup. You may need to customize other settings in the Switch Sections and Integration Options dialog boxes to suit the requirements of each application. Refer to Installing UM8700 or the online help system for more details about setting these parameters. Document ID: NEC Australia Pty. Ltd. © 2013 20 Service Information Bulletin Spectralink / UM8700 Interoperability 3.3.6 Configuring UM8700 to detect RFC2833 1. In the Integration Options dialog box, select Integration Specific Parameters from the View menu and depress ‘Edit’ Document ID: NEC Australia Pty. Ltd. © 2013 21 Service Information Bulletin Spectralink / UM8700 Interoperability 2. In the Local Integration Settings under the view ‘Software DTMF Detection Settings’, change the DTMF Detection Type to ‘First Detector’. 4 Spectralink 8440 Setup Guide There are many different ways in which you can configure the Spectralink Handset. There are 2 options available to us; 1. Configure the handset and PBX parameters entirely via the ‘admin’ menus on the phone. 2. Use the web configuration mode via the web browser. But in our test case, we will need to do a combination of both the achieve Message Wait on the 8440 handset. Document ID: NEC Australia Pty. Ltd. © 2013 22 Service Information Bulletin Spectralink / UM8700 Interoperability 4.1 Factory Default This operation is using Option 1. Settings Advanced Settings, enter password 456 Administration Settings Reset to Defaults o You will be prompted – Reset to Factory, ‘Are you sure’ – Y 4.2 Wi-Fi Setup This operation is using Option 1. Setting Advanced Setting, enter password 456 Administration Settings Network Configuration o Network Interfaces Wi-Fi Menu Enable – Yes DHCP – Enabled by default o You may use a static IP Address AC Required – No SSID – Set the Wi-Fi SSID Security – Select Wi-Fi access point authentication type and associated passphrase Radio Regulatory Domain – 10 2.4 GHz Enabled – Yes 5 GHz Enabled – Yes o Subband1 Enabled – Yes Use the back button (Approx. 5 times) Until – Save Config appears. Press – OK and wait for the terminal to reboot. Document ID: NEC Australia Pty. Ltd. © 2013 23 Service Information Bulletin Spectralink / UM8700 Interoperability 4.3 8440 Setup Place the terminal IP Address on a Web Browser to Log on Document ID: NEC Australia Pty. Ltd. © 2013 24 Service Information Bulletin Spectralink / UM8700 Interoperability Enter User Name: Polycom, Password: 456 Document ID: NEC Australia Pty. Ltd. © 2013 25 Service Information Bulletin Spectralink / UM8700 Interoperability Polycom Home Page Document ID: NEC Australia Pty. Ltd. © 2013 26 Service Information Bulletin Spectralink / UM8700 Interoperability Select Settings Document ID: NEC Australia Pty. Ltd. © 2013 27 Service Information Bulletin Spectralink / UM8700 Interoperability Select Lines Document ID: NEC Australia Pty. Ltd. © 2013 28 Service Information Bulletin Spectralink / UM8700 Interoperability Select Identification Example here shows the following; Display Name – Roughy Address – 1693 Authentication User ID – 1693 Authentication Password – 1693 Document ID: NEC Australia Pty. Ltd. © 2013 29 Service Information Bulletin Spectralink / UM8700 Interoperability Leave Outbound Proxy as Default. Do not enter any details in these fields. Document ID: NEC Australia Pty. Ltd. © 2013 30 Service Information Bulletin Spectralink / UM8700 Interoperability Select Server 1 Example here shows the following; Address – IP Address of the SIP Server Port – 5060 The rest of the fields were left as default. Document ID: NEC Australia Pty. Ltd. © 2013 31 Service Information Bulletin Spectralink / UM8700 Interoperability Select Message Centre Here is where we enable the 8440 to receive Message Wait indication from the UM8700. Example here shows the following; Subscriber – 1693 (Must be your own number, as you will subscribe for Message Wait on this Number) Callback Mode – Contact Callback Contact – 4030 (The Pilot number of the UM8700) Document ID: NEC Australia Pty. Ltd. © 2013 32 Spectralink / UM8700 Interoperability cument ID: 5 Service Information Bulletin Tested Platform Software levels SV9500 – V01 05.11 UM8700 – Version 8.60 Build 435 Spectralink 8440 – Software Version 4.0.0.2700 NEC Australia Pty. Ltd. © 2013 33 Service Information Bulletin Spectralink / UM8700 Interoperability For more information, visit au.nec.com, email [email protected] or call 131 632 Australia NEC Australia Pty Ltd au.nec.com Corporate Headquarters (Japan) NEC Corporation www.nec.com North America (USA) NEC Corporation of America www.necam.com Asia Pacific (AP) NEC Asia Pacific sg.nec.com Europe (EMEA) NEC Enterprise Solutions www.nec-enterprise.com About NEC Australia Pty Ltd. NEC Australia is a leading technology company, delivering a complete portfolio of ICT solutions and services to large enterprise, small business and government organisations. We deliver innovative solutions to help customers gain greater business value from their technology investments. NEC Australia specialises in information and communications technology solutions and services in multi-vendor environments. Solutions and services include: IT applications and solutions development, unified communications, complex communications solutions, network solutions, display solutions, identity management, research and development services, systems integration and professional, technical and managed services. NEC Australia Pty Ltd reserves the right to change product specifications, functions, or features, at any time, without notice. Please refer to your local NEC representatives for further details. Although all efforts have been made to ensure that the contents are correct, NEC shall not be liable for any direct, indirect, consequential or incidental damages resulting from the use of the equipment, manual or any related materials. The information contained herein is the property of NEC Australia Pty Ltd and shall not be reproduced without prior written approval from NEC Australia Pty Ltd. Copyright © 2015 NEC Australia Pty Ltd. All rights reserved. NEC, NEC logo, and UNIVERGE are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All other trademarks are the property of their respective owners. All rights reserved. Printed in Australia. Note: This disclaimer also applies to all related documents previously published.