Download AppWarehouseModule4

Interviewee List:
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Service Technicians
Service Manager(Emily Johns)
Parts Manager
Scheduling Coordinator
Questions:
Service Technicians Questions:
What steps do you currently follow when scheduling a repair appointment?
How do you currently obtain parts for repair visits?
How do you currently track the status of each repair visits?
Can you describe any challenges or pain points you face in your current process?
How do you communicate with customers regarding the status of their repair job?
How do you prioritize repair jobs?
Have you used any repair scheduling software in the past? If you have, what did you like
or dislike about it?
8. What features or functionality would you like to see in a new repair scheduling system?
9. How do you ensure that all necessary parts are available for a repair job?
10. How do you ensure that each repair job is completed on time and within budget?
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Service Manager Emily Johns Questions:
What do you see as the main goals of the service department?
How do you currently manage the service technicians and their schedules?
How do you monitor the performance of the service department?
What kind of reports do you currently use to track the performance of the service
department?
5. Can you describe any challenges or pain points you face in your current process for
managing the service department?
6. What features or functionalities would you like to see in a new repair job?
7. How do you communicate with customers regarding the status of their repair job?
8. How do you prioritize repair jobs?
9. How do you ensure that all necessary parts are available for a repair job?
10. How do you ensure that each repair job is completed on time and within budget?
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Parts Manager Questions:
1. How do you currently manage the inventory parts for repair jobs?
2. What kind of reports do you use to track the inventory levels of parts?
3. Can you describe any challenges or pain points you face in your current process for
managing parts inventory?
How do you determine when to order new parts?
How do you communicate with the service technicians regarding the availability of parts?
How do you ensure that the right parts are ordered for each repair job?
How do you track the cost of parts and their usage?
What features or functionalities would you like to see in a new repair scheduling system
to help you manage parts inventory?
9. How do you ensure that all necessary parts are available for a repair job?
10. How do you minimize waste and excess inventory of parts?
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Scheduling Coordinator Questions:
1. How do you currently schedule repair appointments with customers?
2. What kind of reports do you use to track the schedule of repair appointments?
3. Can you describe any challenges or pain points you face in your current process for
scheduling repair appointments?
4. How do you ensure that each repair appointment is scheduled with the right service
technician?
5. How do you communicate with customers regarding the status of their job?
6. How do you ensure that each repair job is completed on time and within budget?
7. What features or functionalities would you like to see in a new repair scheduling system
to help you schedule repair appointments?
8. How do you handle scheduling conflicts or changes to appointments?
9. How do you track customer preferences and history?
10. How do you make sure a customer can make the scheduling appointment?
Software to use:
I feel that we should use rapid application development because it will help with reduced
development time and speed up delivery. It also enhances the flexibility and adaptability of
the current application. It allows for better risk management with less manual coding and
shorter testing times. It will provide constant and relevant real time user feedback which in
important in testing.
Draft Questionnaire for Users proposed system:
I feel that we should use questionnaire because it would help determine what the user
specifically wants within the system.
Questionnaire for New
App System
What would you want to see in the
upcoming application for Appliance
Warehouse?
This is a questionnaire for the new
application
system
for
the
new
application system, please answer the
following questions accordingly.
From a 1 to being the least important to 5
being the most important, what would
you rank the website?
1
2
3
Disappointing
4
5
Exceptional
Please rate the quality of the service you
received from your server.
1
2
3
Disappointing
4
5
Exceptional
Choose Yes or No.
The website offers plenty of information. 
Yes |  No
It is easy to navigate.
 Yes |  No
The application has moderate
functions.
 Yes |  No
Please rate the quality of your current
application system from 1 to 5.
1
2
3
Disappointing
4
5
Exceptional
Please rate the quality of your service
systems in the service department from 1
to 5.
1
2
3
Disappointing
4
5
Exceptional
Do you feel about having a new
application system in the parts
department would be effective?
1
2
Disappointing
3
4
5
Exceptional
Do you like the way the services are
being handled?
1
2
3
Disappointing
4
5
Exceptional
How often do you have issues with
managing inventory and/or tracking
reports?
 3-5 times per month
per month
 1-2 times
 Once every 2 months
 Other
Questionnaire for New App
System
Continued
Do you feel that there are processes that should
be added to the new system?
 Yes |  No
Are you satisfied with the managers outlook/
output toward the current systems?
 Yes |  No
Why, or why not?
What do you believe should be added to the
application and why?
How many times have you had an issue with the
current application?
How do you feel about the software being used
and what are your suggestions?
Please share any additional comments or
suggestions that should be brought our attention.
Questionnaire for New App System
Appliance Warehouse Questionnaire
800-555-1234
Appliancewarehouse.com