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COM 3068 MANAGERIAL COMMUNICATION WITHIN ORGANIZATIONS Syllabus Winter Session 2022 INSTRUCTOR: Karen Shearer Dunn EMAIL ADDRESS: [email protected] MOBILE PHONE: HOME PHONE: (704)441-9217 (704)256-3535 TEXT Richmond, Virginia, James McCrosky and Larry Powell. Organizational Communication for Survival. 5th ed. Boston: Pearson, 2013. ISBN-10: 0-205-06034-X ISBN-13: 978--0-0-205-06034-4 COURSE DESCRIPTION This course introduces the study of managerial communication within complex organizations through a review of recent theoretical contributions, empirical findings, and methodological advances in the field of organizational communication. COURSE OBJECTIVES Develop a communication approach to understanding organizations. Explore the managerial communication perspectives, principles, and pragmatics necessary to understand and succeed in organizations. Explain how individual personality traits and human temperament effect managerial communication and cohesion. Examine how supervisors and subordinates communicate with each other effectively. Explain how both employee and employer perceptions of each other can impact an organization. Discuss how power and status influence the normal functioning of organizations and managerial communication. Enhance your ability to assess and improve communication processes in various organizational situations. EVALUATION 4 Quizzes @ 125 points each Final Exam Discussion Forum and Online Participation 500 points 250 points 250 points __________ 1000 points Your grade will be determined by your total amount of points earned. The distribution is as follows: Grades are assigned as follows 1000-940 A 939-900 A899-870 B+ 869-840 B 839-800 B799-770 C+ 769-740 C 739-700 C699-650 D+ 649-600 D 599 down is failing THE QUIZZES The quizzes are objective in style with a variety of multiple choice and true/false questions. The questions will focus more on definition and understanding of the material covered in the text and in lectures. Approximately 60% of the questions on the exams will come from material covered in the online lessons. The remaining 40% of questions will be from material in the text not discussed in the lessons. Therefore, reading the text is very important as well as watching (and taking notes on) the online lessons. ACADEMIC DISHONESTY I fully support Baruch College’s policy on Academic Honesty which states, in part: “Academic dishonesty is unacceptable and will not be tolerated. Cheating, forgery, plagiarism and collusion in dishonest acts undermine the college’s educational mission and the students’ personal and intellectual growth. Baruch students are expected to bear individual responsibility for their work, to learn the rules and definitions that underlie the practice of academic integrity, and to uphold its ideals. Ignorance of the rules is not an acceptable excuse for disobeying them. Any student who attempts to compromise or devalue the academic process will be sanctioned. ” Academic sanctions in this class will range from an F on the assignment to an F in this course. A report of suspected academic dishonesty will be sent to the Office of the Dean of Students. Additional information and definitions can be found at: http://www.baruch.cuny.edu/academic/academic_honesty.html STUDENTS WITH DISABILITIES Students with disabilities may be eligible for a reasonable accommodation to enable them to participate fully in courses at Baruch. If you feel you may be in need of an accommodation, please contact the Office of Services for Students with Disabilities at (646) 312-4590. For this course, it will likely mean extended time on quizzes. Please send me a picture of your accommodation card before the first quiz. LATE ASSIGNMENTS There are no "make-up" work opportunities to take quizzes or post to discussions late. The only exception would be a documented illness or hospitalization which was incapacitating for the week in question. Therefore, it is essential that you finish all discussion posting and take your quizzes by the due date each week. PARTICIPATION ONLINE Online participation in this course means frequent posts in the discussion forums. What I am looking for is evidence that you are an active participant in the learning experience, engaged in and contributing to the discussion forums. I suggest you try to relate "real world" experiences as much as possible to our activities and discussions. YES, you are expected to comment on your classmate's posts! You must comment on your classmates' posts at least twice per discussion to receive full credit. Blackboard allows me to track your activity on the course site. I can see what you have viewed, how many times you have viewed it, when you viewed it and how long you spent viewing each online component. I will award more points to students who are more active in viewing and participating with all online components rather than just a few. I will award maximum points to students who participate early in the week rather than later. I will also award points to students who comment more on the discussion forums. EXPECTATIONS FOR ONLINE COURSES Online courses require a lot of discipline. You are expected to log onto the course site regularly. Do not save all of your work for the last day of that week. In this shortened semester, it is vitally important that you keep up with all of your work each week. You are expected to watch all online lessons and take notes much in the same way you would a lecture. You are expected to take the quizzes within the time allowed and before they close each week. You are expected to fully participate in all online discussion forums and activities--answering all original thread questions and commenting on your classmates' posts at least two times as well. Each week closes on Friday. You are expected to have all work for that week completed by midnight Friday night. The next week officially begins on Saturday although you can work ahead. SCHEDULE (subject to change) Week Topics Reading Assignment 1 Jan 3-7 Orientation to the Course Nature of Organizations and Communications Management & Organizational Theory Managing Your Boss What Kind of Manager Do You Have? Quiz #1 Chapter 1 Chapters 2 Chapter 9 Chapters 4 & 14 2 Jan 8-14 Workplace Assimilation Mentoring Relationships Nonverbal Communication in the Workplace Perceptions of People Quiz #2 3 Jan 15-21 4 Jan 22-24 January 24 Chapter 3 & 8 Formal and Informal Channels, Status, and Managing the Office Grapevine Personality, Temperament and Communication Styles at Work Organizational Cultures Quiz #3 Chapter 10 Conflict Management at Work Office Politics Change Management Quiz #4 Chapter 13 Final Exam (taken before midnight 1/24) Chapters 6 & 7 Chapter 11 Chapter 12