Download hi! i`m firoz cherapulikkal

FIROZ CHERAPULIKKAL
Contact: 00974 77991604
E-Mail: [email protected]
IT Engineer
Over 4 years of accomplishments in:
Defining and implementing IT & Technical strategy consistent with business strategy and challenges
Driving improvement in Networking and System Support with organizational growth in dynamic, highly competitive
environments
SKILLS SET
PROFILE SUMMARY
System Administration

Networking Operations


Installation & Configuration

Maintenance
System Support



Troubleshooting
Client Relationship Management



Testing & Routing
Team Management




A dedicated professional with the experience in Networking, LAN/WAN,
IP Telephony(CUCM)/ IP PBx, Routing, Network Designing, Switching
and Hardware & Software Support
Sound understanding of TCP/IP, LAN/WAN Technologies
Well-versed in implementation, troubleshooting and maintenance of
information technology systems; handling suppliers and vendors,
antivirus administration & virtualization technologies
Well versed in establishing guidelines and methods for VoIP
configuration and management of the host computer operating systems,
disk arrays, active directory users
Skilled in establishing environment by managing system configuration,
directing system configuration, documenting & enforcing system
standards
Radical experience with monitoring, network diagnostic and network
analytics tools switching VLANs, VTP, STP
Exceptionally skilful in establishing networking environment by
designing system configuration; directing system installation; defining,
documenting, and enforcing system standards
Demonstrated abilities in handling fault rectification, troubleshooting,
diagnosis, hardware replacement as per escalation matrix
Innovative in developing new system and application implementation
plans, custom scripts and testing procedures to ensure operational
reliability
Profound leadership in planning and implementation of projects for
computer operations and enterprise systems administration
Adept in improving network functioning and ensuring delivery of high
standard of customer service
Skilled in establishing environment by managing system configuration,
directing system installation, documenting & enforcing system
standards
Exceptionally skilful in establishing networking environment by
designing system configuration; directing system installation; defining,
documenting, and enforcing system standards
A go-getter with strong communication, coordination, analytical &
networking abilities
CORE COMPETENCIES







Ensuring data networks, backbone & backhaul links, routers & switches
Maintaining and reporting network operational status by gathering, prioritizing information; managing projects
Administering regular activities like troubleshooting various hardware & software related faults at exchange card
level fault finding
Managing the troubleshooting performance related issues, user support for windows clients, hardware, printers and
LAN
Monitoring system & verifying the integrity and availability of all hardware, server resources, systems and key
processes, reviewing system and application logs, and executing the completion of scheduled jobs such as backups
Implementing network configuration and upgrades on a regular basis, and upgrade administrative tools and utilities
with proper configuration of new services
Accountable for routine preventative measures and implement, maintain and monitor network security







Ensuring smooth running of computer systems, complete networking & other peripherals to achieve uninterrupted
work conditions
Maintaining the company’s IT systems and providing efficient desktop support to all business users
Designing backup strategy & ensuring scheduled / unscheduled backups as per the backup plan
Ensuring configurations & data backup of services and implementing recovery from disaster
Maintaining smooth running of internal networks with the configuration and installation of Routers and Switches
Troubleshooting networking problems to ensure minimum downtime and maximum availability of network
Monitoring network maintenance activities and ensuring troubleshooting of network problems to achieve maximum
network uptime
WORK EXPERIENCE
Bandary International Group, Doha-Qatar as IT Engineer
Jan’14- Till Date
Roles and Responsibilities
 Managing networking, design, installation and maintenance services
 Providing assistance to users and network administrators over the telephone and by email
 Identifying, diagnosing & resolving hardware, software & end users problems
 Addressing singlehandedly overall IT & technical queries

Developing the infrastructure and systems to meet the company’s needs

Involved in networking and providing support for Windows, Macintosh and Linux issues
 Accountable for configuration and testing of any new hardware and software
 Travelling to client sites to help with installs, deployment, and troubleshooting
 Overseeing the management of the daily data backup and retrieval scheme
 Enabling switch ports for end users to establish connectivity with their project network
 Configuring the voice over IP Phones through CUCM (Cisco, Fanvil, Grand stream)
 Ensuring and supervising the implementation of Cisco IP Phones, Installation, configuration & troubleshooting of voice
servers
 Managing the overall adding, modifying, or deleting users, Cisco IP phones, device profile, Phone button template,
voice mail user accounts, and extension mobility service for a device profile
 Responsible for monitoring and troubleshooting of Voice Gateways, SRST and call signaling protocols on Voice
Gateways H.323, MGCP, SIP and SCCP
 Configuring wireless access points and deploying new hardware, server backups & evaluating new software & security
risks
 Configuring NAS servers & PBx systems and troubleshooting network printer and plotters
 Administering the configuration and troubleshooting of OUTLOOK emails (Office365)
 Provide support Active Directory in Windows Server 2008 and 2012
Pentagon Infotech, Calicut as aNetwork engineer
May’12-Sept’13
Roles and Responsibilities
 Served as Network Administrator and directed all the activities related to data network
 Provided desktop level and switch level IT support
 Handling Network related issues
 Managed the installation, configuration and maintenance of Cisco Switches and making changes as per the
requirement
 Ensured the proper configuration of ACL and troubleshoot VLAN and Inter VLAN Routing
 Provided networking and technical support for existing and new customers
PROFESSIONAL DEVELOPMENT






Cisco Certified Network Associate (CCNA),CISCO ID:-CSCO12430102
Cisco Certified Network Professional (CCNP),Undergone training
Cisco Certified Network Associate-voice
Microsoft Certified IT Professional (MCITP), Undergone training
ITIL foundation
Advanced diploma in embedded systems
TECHNICAL PURVIEW

Well versed in networking concepts, practices, and procedures




In-depth knowledge of Wide Area/Local Area Network (WAN/LAN) infrastructure, communications equipment, and
technologies
Possess networking knowledge and expertise on CISCO Routers and Switches
Conversant with variety of network management tools, test equipment, circuits, and routers
Well acquainted with TCP/IP protocol stacks and firewall security in an inter-networking environment
EDUCATION
B. Tech in Electronics and Communication –Calicut University, Kerala
PERSONAL DETAILS
Date of Birth:
Address:
Language Known:
Passport Details:
28th September 1989
Al Sadd, PO Box 32080, Doha-Qatar
English, Malayalam, Hindi & Tamil
K5363950 (Expiry-15/10/2022)
2011