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FIROZ CHERAPULIKKAL Contact: 00974 77991604 E-Mail: [email protected] IT Engineer Over 4 years of accomplishments in: Defining and implementing IT & Technical strategy consistent with business strategy and challenges Driving improvement in Networking and System Support with organizational growth in dynamic, highly competitive environments SKILLS SET PROFILE SUMMARY System Administration Networking Operations Installation & Configuration Maintenance System Support Troubleshooting Client Relationship Management Testing & Routing Team Management A dedicated professional with the experience in Networking, LAN/WAN, IP Telephony(CUCM)/ IP PBx, Routing, Network Designing, Switching and Hardware & Software Support Sound understanding of TCP/IP, LAN/WAN Technologies Well-versed in implementation, troubleshooting and maintenance of information technology systems; handling suppliers and vendors, antivirus administration & virtualization technologies Well versed in establishing guidelines and methods for VoIP configuration and management of the host computer operating systems, disk arrays, active directory users Skilled in establishing environment by managing system configuration, directing system configuration, documenting & enforcing system standards Radical experience with monitoring, network diagnostic and network analytics tools switching VLANs, VTP, STP Exceptionally skilful in establishing networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards Demonstrated abilities in handling fault rectification, troubleshooting, diagnosis, hardware replacement as per escalation matrix Innovative in developing new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability Profound leadership in planning and implementation of projects for computer operations and enterprise systems administration Adept in improving network functioning and ensuring delivery of high standard of customer service Skilled in establishing environment by managing system configuration, directing system installation, documenting & enforcing system standards Exceptionally skilful in establishing networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards A go-getter with strong communication, coordination, analytical & networking abilities CORE COMPETENCIES Ensuring data networks, backbone & backhaul links, routers & switches Maintaining and reporting network operational status by gathering, prioritizing information; managing projects Administering regular activities like troubleshooting various hardware & software related faults at exchange card level fault finding Managing the troubleshooting performance related issues, user support for windows clients, hardware, printers and LAN Monitoring system & verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and executing the completion of scheduled jobs such as backups Implementing network configuration and upgrades on a regular basis, and upgrade administrative tools and utilities with proper configuration of new services Accountable for routine preventative measures and implement, maintain and monitor network security Ensuring smooth running of computer systems, complete networking & other peripherals to achieve uninterrupted work conditions Maintaining the company’s IT systems and providing efficient desktop support to all business users Designing backup strategy & ensuring scheduled / unscheduled backups as per the backup plan Ensuring configurations & data backup of services and implementing recovery from disaster Maintaining smooth running of internal networks with the configuration and installation of Routers and Switches Troubleshooting networking problems to ensure minimum downtime and maximum availability of network Monitoring network maintenance activities and ensuring troubleshooting of network problems to achieve maximum network uptime WORK EXPERIENCE Bandary International Group, Doha-Qatar as IT Engineer Jan’14- Till Date Roles and Responsibilities Managing networking, design, installation and maintenance services Providing assistance to users and network administrators over the telephone and by email Identifying, diagnosing & resolving hardware, software & end users problems Addressing singlehandedly overall IT & technical queries Developing the infrastructure and systems to meet the company’s needs Involved in networking and providing support for Windows, Macintosh and Linux issues Accountable for configuration and testing of any new hardware and software Travelling to client sites to help with installs, deployment, and troubleshooting Overseeing the management of the daily data backup and retrieval scheme Enabling switch ports for end users to establish connectivity with their project network Configuring the voice over IP Phones through CUCM (Cisco, Fanvil, Grand stream) Ensuring and supervising the implementation of Cisco IP Phones, Installation, configuration & troubleshooting of voice servers Managing the overall adding, modifying, or deleting users, Cisco IP phones, device profile, Phone button template, voice mail user accounts, and extension mobility service for a device profile Responsible for monitoring and troubleshooting of Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323, MGCP, SIP and SCCP Configuring wireless access points and deploying new hardware, server backups & evaluating new software & security risks Configuring NAS servers & PBx systems and troubleshooting network printer and plotters Administering the configuration and troubleshooting of OUTLOOK emails (Office365) Provide support Active Directory in Windows Server 2008 and 2012 Pentagon Infotech, Calicut as aNetwork engineer May’12-Sept’13 Roles and Responsibilities Served as Network Administrator and directed all the activities related to data network Provided desktop level and switch level IT support Handling Network related issues Managed the installation, configuration and maintenance of Cisco Switches and making changes as per the requirement Ensured the proper configuration of ACL and troubleshoot VLAN and Inter VLAN Routing Provided networking and technical support for existing and new customers PROFESSIONAL DEVELOPMENT Cisco Certified Network Associate (CCNA),CISCO ID:-CSCO12430102 Cisco Certified Network Professional (CCNP),Undergone training Cisco Certified Network Associate-voice Microsoft Certified IT Professional (MCITP), Undergone training ITIL foundation Advanced diploma in embedded systems TECHNICAL PURVIEW Well versed in networking concepts, practices, and procedures In-depth knowledge of Wide Area/Local Area Network (WAN/LAN) infrastructure, communications equipment, and technologies Possess networking knowledge and expertise on CISCO Routers and Switches Conversant with variety of network management tools, test equipment, circuits, and routers Well acquainted with TCP/IP protocol stacks and firewall security in an inter-networking environment EDUCATION B. Tech in Electronics and Communication –Calicut University, Kerala PERSONAL DETAILS Date of Birth: Address: Language Known: Passport Details: 28th September 1989 Al Sadd, PO Box 32080, Doha-Qatar English, Malayalam, Hindi & Tamil K5363950 (Expiry-15/10/2022) 2011