Download Panel discussion - Indico

Panel discussion
• Topics:
• Better understand the goals, status and foreseen outcome of a joint
Catalogue of Services (CoS)
• To discuss how portfolio (and catalogue) management can be harmonised and
improved across the European e-Infrastructure sector.
• Panelists:
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Dr. Angela Dappert (THOR project/British Library)
Pasquale Pagano (OpenAIRE/BlueBRIDGE/CNR)
Sy Holsinger (EGI/EGI.eu)
Johannes Reetz (EUDAT/MPCDF)
Points to be reconciled
• Definition of a service
• Customer facing versus supporting, service versus component, other activities within
an organisation.
• Conceptual versus tool issue?
• Language used to describe services: technology versus value-centric. Focus on
automation or underlying processes
• Adoption of definitive language set
• Variance in terms used for phase, entities, relationships
• Variable inclusion of SLAs
• Ubiquitous / occasional / absent
• Effort to maintain and update portfolios
• In the absence of a broad IT Service Management System (ITSM implementation)
Open questions for the community
• What do you see as the goal/benefit of a joint Catalogue of Services?
•  Agreed motivation and rationale for participation
• Can we agree on a common way to describe and define services? Is FitSM
useful input to this process?
•  Agreed way to define a service
•  What is a component, what can be a service? What should be a service?
• What was easy/difficult in testing the proposed framework for the
‘Catalogue of Services’ to your own services?
•  Areas of improvement for the Catalogue of Services specification
• What is needed to move from a specification to an actual operational
Catalogue of Services?
•  What resources, motivations, agreements are needed
• How do we maintain the coherence and quality of information contributed
to a joint catalogue
•  Shape of long term coordination of the Catalogue of Services once it is launched
Continue the discussion
The CoS group welcomes new groups interested in joining the
discussion.
Contact [email protected] to take part