Download marches housing association

PERSON SPECIFICATION
JOB TITLE:
Housing Administrator
HOU15 & 16
CRITERIA
ESSENTIAL
DESIRABLE
Education &
Qualifications
Possession of a general education
qualification (Level 2 or above).
5 GCSE Grade A*-C including English
Language and Mathematics or equivalent
qualifications.
Good general level of literacy and numeracy.
OCR Level II or equivalent in text processing
skills.
Experience
Previous experience in an administration role
within an office environment.
Experience of customer service and direct
face to face and telephone customer contact
work.
Experience of working within a team
environment.
Experience of data entry and/or text
processing.
METHOD OF
IDENTIFICATION
Application form
Interview
Production of
certificates
Level 3 NVQ in Business Administration or
Customer Service
Evidence of continuing professional
development
Working in a Housing Association or similarly
regulated environment.
Working with Local Authorities, Registered
Providers and other similar organisations.
Application form
Interview
Job Knowledge
Basic understanding of the social housing
sector.
Knowledge of social housing computerised
housing management software packages.
Knowledge of the operation of essential
office equipment.
Basic knowledge of housing and tenancy
management.
Application form
Interview
Thorough knowledge of diary and brought
forward systems, filing and administrative
procedures within an office environment.
Thorough knowledge of the operation of
essential office equipment.
Competencies and
Skills
Thorough knowledge of MS Office software
packages.
IT and administrative:
 Use MS Office suite of software
applications.
 Produce high-quality correspondence
using word-processing/ keyboard skills.
IT and administrative:
Application form
Interview
 Use of social housing computerised
housing management software packages. Basic IT skills test
 Use computer based information systems
to store and retrieve data.
Analytical and financial:
 Use initiative, work creatively and solve
problems.
 Monitor budgetary information using
spreadsheets.
Analytical and financial:
Communication and influence:
 Convey accurate information using the
most appropriate methods of
communication.
 Work collaboratively with colleagues.
 Build constructive and honest
Communication and influence:
 Think logically, breakdown problems into
essential parts and draw reasoned
conclusions.
partnerships with customers,
stakeholders and colleagues.
Achievement:
 Demonstrate commitment and
determination to achieve goals.
 Plan and manage time and workload.
 Take pride in what you do.
 Respect others.
Other
Requirements
Customer focus:
 Demonstrate commitment to customer
services in all activities.
Customer focus:
 Promote Stonewater in a positive
manner.
Commitment to equality and diversity.
Enthusiasm and resilience.
Empathy with social housing.
Personal integrity.
Ability to work flexibly at a number of
locations.
Application form
Interview